
E225487
cityseeker, when available, is a service that
provides more information about certain
points of interest such as restaurants,
hotels and attractions.
When you have selected a point of interest,
the location and information appear, such
as address, phone number and a star
rating.
Press More Information to see a photo,
a review, a list of services and facilities, the
average room or meal price and the web
address. This screen displays the point of
interest icons.
For restaurants, cityseeker can provide
information such as star rating, average
cost, review, handicap access, hours of
operation, and website address.
For hotels, cityseeker can provide
information such as star rating, price
category, review, check-in and checkout
times, hotel service icons and website
address. Hotel service icons include:
• Restaurant
• Business center
• Handicap facilities
• Laundry
• Refrigerator
• 24 hour room service
• Fitness center
• Internet access
• Pool
• Wi-Fi Attractions include nearby landmarks,
amusement parks, historic buildings and
more. cityseeker can provide information
such as star rating, reviews, hour of
operation and admission price.
SiriusXM Traffic and T
ravel Link (If
Equipped)
SiriusXM Traffic and Travel Link is available
on vehicles equipped with navigation and
only in select markets. You must activate
and subscribe to receive SiriusXM Traffic
and Travel Link information. It helps you
locate the best gas prices, find movie
listings, get current traffic alerts, view the
weather map, get accurate ski conditions
and see current sports scores.
The system calculates a reasonable
efficient route based on available speed
limits, traffic, and road conditions. You may
know a local short cut that is more efficient
at a given time than the route provided by
SYNC 3, but you should expect a slight
difference in minutes or miles with the
SYNC 3 route.
Michelin Travel Guide (If Equipped)
The Michelin travel guide is a service which
provides additional information about
certain places of interest, for example
restaurants, hotels and tourist sites. Points
of interest that have Michelin travel guide
information display a button to show you
more information. Push the button to see
the additional information. If you have
paired your phone with the system, you
can press the phone button to directly
establish a call with the selected point of
interest.
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SYNC™ 3 (If Equipped)

Description and Action
Charging Status
A charging coupler is plugged into the
vehicle but there is no connection with a charging power source.
Charge station not detected.
Your vehicle is plugged in but cannot
communicate with the charging station. Contact the station provider.
Incompatible charge station.
Your vehicle is plugged in and charging ispaused at the charge station.
Charge station paused.
Charging Time Information
Displays estimates of how long your
vehicle will take to fully charge when
plugged into a high or low power charger.
• High power estimate: The minimum time to a 100% charge using a high
power charger.
• Low power estimate: The longest time to a 100% charge using a low power
charger.
When charging, the start and estimated
end time are displayed. When your vehicle
is not plugged in and at a location with
Charge Times enabled, the start and end
times display based on known charging
power.
Note: Charging durations and end times are
only estimates. Certain conditions may
result in longer charging times. See Vehicle
Charging Status (page 128).
High Voltage Battery State of Charge
Displays the remaining charge percentage
with 100% representing the total amount
of energy you can get from an external
charge.
Plug and Charging Status
Displays the plug and charging status
icons.
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Not plugged in.
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Plugged in and not currently
charging.
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Plugged in and charging.
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Plugged in and waiting to charge
based on charge time settings.
Charge Preferences
Touch the button to access Charge Time
and Departure Time settings. Once set up,
additional information and settings are
displayed on the charge settings screen.
Charge Times On and Off Switch
This switch is visible when your vehicle is
at a saved Charge Times location. Use the
switch to turn your charge time settings on
and off for this location.
Charge Times Location Name and
Charging Time Information
The location name displays when your
vehicle is at a saved Charge Times location.
The charging start time is displayed along
with the charging end time and associated
charge level.
460
SYNC™ 3 (If Equipped)

Departure Times On and Off Switch
This switch is visible when you have at
least one departure time set. Use this
switch to turn all departure times on and
off. Switching departure times off does not
delete your settings.
Next Departure Times and Cabin
Temperature
Displays the next departure time and
associated cabin temperature setting.
Charge Time Settings
Follow these steps to set a preferred
charge time for a charging location.
1. Select Charge Preferences on theCharge Settings screen.
2. Select Charge Time Setup on the Edit Charge Preferences screen.
3. Select Add New Location on the Charge Times screen. You can also edit
settings for previously saved locations
from this screen.
4. Select an address from the Recent Charge Locations screen.
5. On the Confirm Location for Charge Times screen, you can edit the location
name and set a max charge level as
desired. Once you have your desired
location name and max charge level,
select Continue to Schedule.
Note: Charging will stop when your vehicle
reaches the max charge level.
6. Select WEEKDAY or WEEKEND on the Preferred Charge Times screen.
7. On the Select preferred WEEKDAY or WEEKEND Charge Times screen, use
the circular 24 hour clock to select your
charging time windows. You can select
up to two time windows by pressing
and dragging across the hour buttons. When you have selected your preferred
times then press Next to return to the
Preferred Charge Times screen. Repeat
for WEEKEND or WEEKDAY as desired.
Once you are done setting preferred
charge times, press Save.
Note: Selecting all or none of the 24 hours
results in any time of day given equal priority
for charging.
8. Your saved location now shows on the Charge Times screen. Select Done to
return to the main charge settings
screen. Whenever your vehicle is at a
saved charging location the charge
settings screen displays the location
name, and the charging times are
based on your Charge Time settings for
that location plus the next Departure
Time.
Note: Reaching your max charge level by
your next Departure Time is always the
priority. When Charge Times are set,
charging outside your preferred charging
time windows could be necessary in order
to finish by your next Departure Time.
Departure Time Settings
1. Select Charge Preferences on the Charge Settings screen.
2. Select Departure Time Setup on the Edit Charge Preferences screen.
3. Two time settings show for each day of the week on the Departure Times
schedule screen. Select any one.
4. On the Departure Time settings screen, set your desired departure time, cabin
temperature and days of the week to
repeat. Press Save.
5. Your settings are now shown on the Departure Times schedule screen.
Press Back two times to return to the
main charge settings screen. The next
departure time and cabin temperature
setting display.
461
SYNC™ 3 (If Equipped)

Note:Cabin conditioning can perform
differently depending on if you plug in with
the included convenience cord or a higher
power charging station. The power available
for conditioning is limited to the charging
station power available.
Note: Your vehicle may not always reach
the set cabin temperature due to charging
and ambient temperature conditions. This
is normal operation.
APPS
The system allows you interact with select
mobile apps while keeping your eyes on
the road. Voice commands, your steering
wheel buttons, or a quick tap on your
touchscreen give you advanced control of
compatible mobile apps. You can also
stream your favorite music or podcasts,
share your time of arrival with friends, and
keep connected safely.
When you start an app through the system
for the first time, you could be asked to
grant certain permissions. You can review
and change the permissions that you have
granted at any time when your vehicle is
not moving. We recommend that you
check your data plan before using your
apps through the system. Using them
could result in additional charges. We also
recommend that you check the app
provider's terms and conditions and
privacy policy before using their app. Make
sure that you have an active account for
apps that you want to use through the
system. Some apps will work with no
setup. Others require you to configure
some personal settings before you can use
them.
Note: For more information about available
apps, visit catalog.ford.com.
Using Apps on an iOS Device
Select the apps option on the
feature bar.
1. If your device is connected via USB, switch Apple CarPlay off. See Phone
(page 450).
2. Connect your device to a USB port or pair and connect using Bluetooth.
3. If prompted to enable CarPlay, select Disable.
4. Start the apps on your device that you want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system.
5. Select the app that you want to use on the touchscreen.
Note: Connect your device to a USB port if
you want to use a navigation app. When
using a navigation app, keep your device
unlocked and the app open.
Using Apps on an Android Device
Select the apps option on the
feature bar.
1. If your device is connected via USB, switch Android Auto off. See Phone
(page 450).
2. Pair your device. See Phone (page 450).
3. Start the apps on your device that you want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system.
4. Select Find Mobile Apps.
Note: The system searches and connects
to compatible apps that are running on your
device.
5. Select the app that you want to use on the touchscreen.
462
SYNC™ 3 (If Equipped)

Note:Mobile Apps on your device use the
USB port to establish a connection with
SYNC. Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.
Using Mobile Navigation on an
Android Device
1. Connect your device to a USB port.
2. Switch Android Auto off. See Phone (page 450).
3. Switch on Enable Mobile Apps via USB in the Mobile Apps Settings tile.
4. Select the apps option on the feature bar.
5. Select the navigation app that you want to use on the touchscreen.
Note: When using a navigation app, keep
your device unlocked and the app open.
SiriusXM Traffic and T ravel Link (If
Equipped)
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
Note: SiriusXM Traffic and Travel Link may
not be available in all markets.
Note: In order to use SiriusXM Traffic and
Travel Link, your vehicle must have
navigation.
Note: A paid subscription is required to
access and use these features. Go to
www.siriusxm.com/travellink for more
information.
Note: Visit www.siriusxm.com/traffic and
click on Coverage map and details for a
complete listing of all traffic areas covered
by SiriusXM Traffic and Travel Link.
Note: Neither Sirius nor Ford is responsible
for any errors or inaccuracies in the SiriusXM
Traffic and Travel Link services or its use in
vehicles.
When you subscribe to SiriusXM Traffic
and Travel Link, it can help you locate the
best gas prices, find movie listings, get
current traffic alerts, view the current
weather map, get accurate ski conditions
and see scores to current sports games.
Action and Description
Menu Item
Touch these buttons to identify traffic incidents on your route,
near your vehicle’s current location or near any of your favorite
places, if programmed.
Traffic on Route
Traffic Nearby
Touch this button to view fuel prices at stations close to your
vehicle’s location or on an active navigation route.
Fuel Prices
Touch this button to view nearby movie theaters and their
show times, if available.
Movie Listings
463
SYNC™ 3 (If Equipped)

Action and Description
Menu Item
Touch this button to view the nearby weather, current weather,
or the five-day forecast for the chosen area.
Weather
Select to see the weather map,
which can show storms, radar
information, charts and winds.
Map
Select to choose from a listing of
weather locations.
Area
Touch this button to view scores and schedules from a variety
of sports. You can also save up to 10 favorite teams for easier
access. The score automatically refreshes when a game is in
progress.
Sports Info
Touch this button to view ski conditions for a specific area.
Ski Conditions
SETTINGS
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Press the button to enter the
settings menu.
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Once you select a tile, press the
button next to a menu item to
view an explanation of the
feature or setting.
Sound
Select this tile to adjust the sound settings.
Clock
Select this tile to adjust the clock settings.
Bluetooth®
Select this tile to switch Bluetooth® on
and off and adjust the settings.
Phone
Select this tile to connect, disconnect, and
manage the connected device settings.
Audio
Select this tile to adjust the audio settings.
Driver Assist (If Equipped)
Select this tile to adjust Driver Assist
features like Parking Aids, Lane Keeping
System, Pedestrian Detection, and
Auto-Start-Stop.
Vehicle
Select this tile to adjust vehicle settings
like windows, alarm, lighting, and MyKey
settings.
FordPass
Select this tile to adjust the FordPass
settings.
General
Select this tile to adjust settings like
language, measurement units, or to reset
the system.
911 Assist (If Equipped)
Select this tile to switch 911 Assist on and
off.
464
SYNC™ 3 (If Equipped)

SYNC™ 3 TROUBLESHOOTING
Voice Recognition
Possible Cause and Resolution
Symptom
The system does not under-
stand what I am saying. – You might not be using supported voice commands.
•See Using Voice Recognition (page 433).
• For a complete list of voice commands, refer to our website.
– You might be speaking too soon. • Wait for the voice prompt before you speak.
The system does not under-
stand the name of a track or
artist. – Device limitation.
Bluetooth® does not support voice
commands.
• Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering wheel to use Siri to
play specific tracks.
– You might not be using supported voice commands. •See Using Voice Recognition (page 433).
• For a complete list of voice commands, refer to our website.
– You might not be saying the name exactly as it appears on your device.
• Say the name of the track or artist exactly as itappears on your device. Spell out any abbreviations
in the name.
– The name contains special characters, for example *, - or +.
• Rename the files on your device or use the touch-screen to select and play the track.
The system does not under-
stand the name of a contact
in the phonebook on my
device and calls the wrong
contact. – You might not be saying the name exactly as it appears
on your device.
• Say the first and last name of the contact exactlyas it appears on your device. Spell out any abbrevi-
ations in the name.
– The name contains special characters, for example *, - or +.
• Rename the contact on your device or use thetouchscreen to select and call the contact.
466
SYNC™ 3 (If Equipped)

Possible Cause and Resolution
Symptom
– Incorrect device settings.
• Make sure that your device does not have an auto-install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled. • Unlock your device before connecting it.
The system does not recog-
nize my device. – Device limitation.
• Do not leave your device in your vehicle during veryhot or very cold weather conditions.
– Cable connection issue. • Correctly connect the cable to your device and thevehicle USB port.
– Incompatible cable. • Use the cable recommended by the manufacturerof your device.
The system does not under-
stand the name of a track or
artist. – Device limitation.
Bluetooth® does not support voice
commands.
• Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth® device. – Incompatible device.
• Check the compatibility of your device on ourwebsite.
– Device not connected. • Pair your device. See Phone (page 450).
– Media player not running. • Start the media player on your device.
The system does not recog-
nize the music on my device. – Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
• Repair the files on your device.
– Corrupt files. • Repair the files on your device.
468
SYNC™ 3 (If Equipped)