Ford And Lincoln New Vehicle
Limited Warranty
............ 4FORD AND LINCOLN NEW VEHICLE LIMITED
WARRANTY..................... 4
Bridgestone/Firestone...... 5ORIGINAL EQUIPMENT PASSENGER AND
LIGHT TRUCK TIRES . .............. 5
ELIGIBILITY . ..................... 5
WHAT IS WARRANTED AND FOR HOW
LONG .......................... 5
WHAT THIS LIMITED WARRANTY DOES NOT
COVER ......................... 5
REPLACEMENT PRICE . ............. 6
REPLACEMENT WARRANTY . . . ....... 6
WHERE TO GO ................... 6
CONSUMER RIGHTS . . . . ........... 6
CONDITIONS AND EXCLUSIONS ....... 6
OWNER’S OBLIGATIONS ............. 7
ARBITRATION .................... 7
TIRE MAINTENANCE AND SAFETY
INFORMATION ................... 8
CONTACTUS .................... 8
BFGoodrich.................. 9ABOUT THIS WARRANTY . . . ......... 9
WHAT IS COVERED AND FOR HOW LONG . . 9
WHAT IS NOT COVERED............. 9
HOW REPLACEMENT CHARGES ARE
CALCULATED .................... 9
WHAT YOU MUST DO WHEN MAKING A
CLAIM . . . ...................... 10
CONDITIONS AND EXCLUSIONS ....... 10
CONSUMER RIGHTS . . . ............ 10
SAFETY MAINTENANCE INFORMATION .... 11
CONTACT INFORMATION . . . . . ....... 11
Continental................. 12ELIGIBILITY..................... 12
WHAT IS THE ADJUSTMENT POLICY AND
HOW LONG IS IT APPLICABLE? ........ 12
BASICCOVERAGE ................. 12
WHAT IS NOT COVERED BY THIS
WARRANTY ..................... 13 ATTENTION AUTHORIZED DEALERS . . . . . 14
CTA’S OBLIGATIONS
................ 14
OWNER’S OBLIGATIONS ............. 14
SAFETY WARNING . . . .............. 15
SELF SUPPORTING RUNFLAT (SSR)
TIRE OWNERS .................... 16
TEMPORARY SPARE TIRE OWNERS . . . . . 16
CONTISEAL
™ TIRE OWNERS ....... 16
CONTISILENT™ TIRE OWNERS...... 16
FOR SERVICE ASSISTANCE OR
INFORMATION.................... 17
General...................... 18ELIGIBILITY...................... 18
WHAT IS THE ADJUSTMENT POLICY AND
HOW LONG IS IT APPLICABLE? . . . . . . . . 18
BASICCOVERAGE ................. 18
WHAT IS NOT COVERED BY THIS LIMITED
WARRANTY . . . .................. 19
ATTENTION AUTHORIZED DEALERS . . . . 20
CTNA’S OBLIGATIONS .............. 21
OWNER’S OBLIGATIONS . ............ 21
SAFETY WARNING ................. 21
TEMPORARY SPARE TIRE OWNERS . . . . . 22
FOR SERVICE ASSISTANCE OR
INFORMATION ................... 22
Goodyear & Dunlop.......... 23HIGHWAY AUTO, LIGHT TRUCK AND
SPECIAL TRAILER TIRE WARRANTY AND
ADJUSTMENT POLICY (EXCLUDES
GOODYEAR® UNISTEEL® RADIAL LIGHT
TRUCK TIRES) . . ................. 23
WHO IS ELIGIBLE? ................. 23
WHAT IS COVERED AND FOR HOW
LONG? ......................... 23
FREE TIRE REPLACEMENT ........... 23
ALL OTHER HIGHWAY AUTO OR
LIGHT TRUCK TIRES ............... 23
TEMPORARY SPARE TIRES ........... 23
PRORATED ADJUSTMENT ............ 24
HOW WILL PRORATED CHARGES BE
CALCULATED? ................... 24
WHAT IS A COMPARABLE TIRE? ....... 24
Table of Contents
1
ADDITIONAL PROVISIONS........... 24
LIMITATIONS . . . ................. 24
WHAT IS NOT COVERED BY THIS
WARRANTY? .................... 24
WHAT ARE YOUR LEGAL RIGHTS? ..... 25
HOW DO YOU OBTAIN AN
ADJUSTMENT? .................. 26
SAFETY WARNINGS ............... 26
RUN-FLAT TECHNOLOGY EXTENDED
MOBILITY TECHNOLOGY (EMT™),
RUNONFLAT® (ROF) AND DUNLOP
SELF-SUPPORTING TECHNOLOGY (DSST®)
ORIGINAL EQUIPMENT TIRES ......... 27
IMPORTANT SAFETY INFORMATION .... 27
FOR SERVICE ASSISTANCE OR INFORMATION,
FIRST CONTACT THE NEAREST GOODYEAR
OR DUNLOP RETAILER . . . . . ........ 29
Hankook.................... 30FOR ORIGINAL EQUIPMENT PASSENGER CAR
AND LIGHT TRUCK TIRES (INCLUDING
TEMPORARY TIRE)............... 30
WHAT IS COVERED AND FOR HOW
LONG ......................... 30
PASSENGER CAR AND LIGHT TRUCK
TIRES ......................... 30
HANKOOK TEMPORARY TIRE ........ 30
WHAT IS NOT COVERED BY THE
WARRANTY ..................... 31
NON ADJUSTABLE CONDITIONS ....... 31
GENERAL EXCLUSIONS ............. 31
HANKOOK’S OBLIGATIONS .......... 32
OWNER’S OBLIGATIONS ............ 32
TIRE SERVICE ASSISTANCE OR
INFORMATION . . . . ............... 32
Maxxis...................... 33MAXXIS TIRES LIMITED WARRANTY .... 33
ELIGIBILITY FOR LIMITED WARRANTY . . . 33
WHAT IS WARRANTED AND FOR HOW
LONG ......................... 33
WHAT IS NOT COVERED BY THIS LIMITED
WARRANTY POLICY . . ............. 34
LIMITATION OF WARRANTY .......... 34
REPLACEMENT OF TIRES ........... 35WARRANTY CLAIM PROCEDURE . . . . . . 35
SAFETY MAINTENANCE INFORMATION . . 36
CONTACT INFORMATION
........... 36
Michelin.................... 37ABOUT THIS LIMITED WARRANTY . . . . . 37
WHAT’S COVERED AND FOR HOW
LONG? ........................ 37
WHAT IS NOT COVERED............ 37
HOW REPLACEMENT CHARGES ARE
CALCULATED .................... 38
WHAT THE CONSUMER MUST DO WHEN
MAKING A CLAIM ................. 38
CONDITIONS AND EXCLUSIONS ....... 38
CONSUMER RIGHTS ............... 39
SAFETY MAINTENANCE INFORMATION . . 39
ARBITRATION CLAUSE ............. 39
CONTACT INFORMATION ........... 40
Pirelli....................... 41WHAT IS WARRANTED AND WHO IS ELIGIBLE
FOR WARRANTY COVERAGE? ........ 41
ORIGINAL EQUIPMENT AND REPLACEMENT
TIRES DEFINITIONS ................ 41
OTHER WARRANTIES .............. 41
WHAT IS THE STANDARD WARRANTY
COVERAGE? .................... 42
PIRELLI CONFIDENCE PLUS PLAN
™
FOR SELECT REPLACEMENT TIRE
LINES ........................ 42
REPLACEMENT TIRE LINES WHICH QUALIFY
FOR THE CONFIDENCE PLUS PLAN . . . . . 42
TREADWEAR COVERAGE FOR SELECT
REPLACEMENT TIRE LINES ONLY ...... 42
TREADWEAR COVERAGE CONDITIONS . . . 43
ROAD HAZARD COVERAGE FOR RUN FLAT
AND PIRELLI NOISE CANCELLING SYSTEM
(PNCS) TIRES................... 44
WHAT IS NOT COVERED BY THIS LIMITED
WARRANTY? .................... 44
OWNER’S RESPONSIBILITIES ......... 45
HOW TO MAKE A CLAIM UNDER THIS
LIMITED WARRANTY .............. 45
TIRE REGISTRATION ............... 46
Table of Contents
2
2. Rapid tread wear or wear-out.Original equipment tires have no
mileage warranty.
3. Weather/ozone cracking after 4 years from date of tire
manufacture.
4. Ride disturbance or vibration after 1/32” (0.8 mm) of tread wear use.
5. Tires with sealant, balance, or other filler material that was not originally
applied or inserted by the tire
manufacturer.
6. Tires used in commercial service.
7. Tires purchased and normally used outside the United States and
Canada.
8. The cost of applicable federal, state, and local taxes.
9. Failure to follow any of the safety and maintenance recommendations
or warnings contained in this
manual.
This Limited Warranty is in addition to
and/or may be limited by any other
applicable written warranty you may
have received concerning special tires or
situations.
REPLACEMENT PRICE
Radial passenger and light truck tires
adjusted under this Limited Warranty will
be replaced free of charge during the first
25% of tread wear or within 12 months
from the date of purchase (proof of
purchase date required; without proof of
purchase date, then within 12 months
from the date of tire manufacture),
whichever occurs first. During the free
replacement period, mounting and
balancing are included free of charge.
To determine the replacement price after
the free tire replacement period, the
percent of used tread wear is multiplied by the current selling price for the
replacement tire(s). The appropriate
taxes, mounting, balancing, disposal fee,
and other service charges may be added
to the adjustment replacement price.
In Canada, the tire will be adjusted at
dealerships (subject to dealer discretion)
at a predetermined “Adjustment Price.”
REPLACEMENT WARRANTY
If you receive a replacement tire under this
Limited Warranty, it will be covered by the
manufacturer’s warranty, if any, given on
that tire at that time.
WHERE TO GO
Tire adjustments under this Limited
Warranty will only be made at an
authorized Bridgestone Firestone retailer.
Consult a phone directory (often listed in
the Yellow Pages under “Tire Dealers”) or
the internet at www.bridgestonetire.com
for the location nearest you.
CONSUMER RIGHTS
This Limited Warranty gives you specific
legal rights, and you may also have other
rights which vary from state to state or in
Canada from province to province.
CONDITIONS AND
EXCLUSIONS
To the extent permitted by law,
Bridgestone Americas Tire Operations,
LLC disclaims all other warranties,
including but not limited to the implied
warranties of merchantability and fitness
for a particular purpose and any liability
for incidental and consequential
damages, loss of time, loss of vehicle use,
or inconvenience. Some states do not
Bridgestone/Firestone
6
Information may be obtained and claims
may be filed at any office of the National
Arbitration Forum or at P.O. Box 50191,
Minneapolis, MN 55405.
TIRE MAINTENANCE AND
SAFETY INFORMATION
Any tire, no matter how well constructed,
may fail in use as a result of punctures,
impact damage, improper inflation,
overloading, or other conditions resulting
from use or misuse. Tire failure may
create a risk of property damage, serious
personal injury or death.
To reduce the risk of tire failure,
Bridgestone Americas Tire Operations,
LLC strongly recommends you read and
follow all tire specifications,
recommendations and safety
information found in the following
resources:
• The “Tire Safety Information” sectionof this booklet.
• The Vehicle Owner’s Manual.
• The vehicle certification and tire information placards/labels on the
vehicle.
• The Bridgestone and Firestone Tire Maintenance, Safety and Warranty
Manual (for original equipment
passenger and light truck tires)
CONTACT US
For a copy of the Bridgestone Firestone
tire manual and for other important tire
service information, recommendations
and safety warnings, please contact us:
On the internet:
• www.bridgestonetire.com
• www.firestonetire.com
In the United States:
Bridgestone Americas Tire Operations,
LLC
Technical Service Department
1-800-356-4644
In Canada:
Bridgestone Canada Inc.
Technical Service Department
1-800-267-1318
In addition, we recommend periodic
inspection and maintenance, if
necessary, by a qualified tire service
professional.
Bridgestone/Firestone
8
ABOUT THIS WARRANTY
As the original purchaser of a
BFGoodrich® brand passenger or light
truck tire, you are encouraged to read this
booklet carefully to determine which
warranty coverages apply to the specific
tires that you own. Please also pay close
attention to the Owner’s Manual since it
provides essential safety and
maintenance information.
WHAT IS COVERED AND FOR
HOW LONG
Workmanship and Materials
BFGoodrich brand passenger and light
truck tires, used in normal service on the
vehicle on which they were originally
fitted and in accordance with the
maintenance recommendations and
safety warnings contained in the
attached owner’s manual, are covered by
this warranty against defects in
workmanship and materials for the life of
the original usable tread, or six years
from the date of purchase, whichever
comes first. At that time, all warranties,
express or implied, expire. The life of the
original usable tread is the original tread
down to the level of the treadwear
indicators - 2/32” (1.6 mm) of tread
remaining. Date of purchase is
documented by new vehicle registration.
If no proof of purchase is available, the
date of manufacture as molded on the
sidewall will be used. Replacement will
be made in accordance with the terms
and conditions described under “How
Replacement Charges are Calculated”.
NOTE:Your vehicle manufacturer may
provide additional tire warranty coverage
over and above what is provided by
BFGoodrich. Consult your vehicle owner’s
information for further information.
WHAT IS NOT COVERED
Tires Which Become Unserviceable
Due to:
• Road hazard injury (e.g., a cut, snag, bruise, impact damage or puncture).
• Incorrect mounting of the tire, tire/wheel imbalance or improper
repair.
• Misapplication, improper maintenance, racing, underinflation, over-inflation or
other abuse.
• Uneven or rapid wear which is caused by mechanical irregularity in the
vehicle such as wheel misalignment,
(a measured tread difference of 2/32”
(1.6 mm) or more across the tread on
the same tire).
• Accident, fire, chemical corrosion, tire alteration or vandalism.
• Use in commercial applications for treadwear.
• Flat spotting caused by improper storage.
• The adding of liquid, solid or gaseous materials other than air, nitrogen or
carbon dioxide (for example, water
base sealers or balancing substances).
• Ozone or weather checking.
HOW REPLACEMENT
CHARGES ARE CALCULATED
Passenger and Light Truck
Tires Workmanship/Materials
A tire which becomes unserviceable due
to a condition covered by this
workmanship and materials limited
warranty will be replaced with a
comparable new BFGoodrich brand tire,
free of charge, when 2/32” (1.6 mm) or
less of the original tread is worn, (or 25%
or less, whichever is more beneficial to
BFGoodrich
9
Owner is responsible for paying all
applicable taxes charged by the servicing
dealer and is also responsible for paying
shipping, local tire-disposal fees and
parts or service regardless of mileage or
months of service. This includes payment
for tire rotation, alignment, towing, road
service, valve stems and tire repairs.
Owner is responsible for maintaining
proper tire air pressure and for proper
maintenance of the tire.
SAFETY WARNING
Ignoring any of the safety and
information contained in this Warranty
may result in tire failure , causing serious
injury or death.
•Tire failure due to under inflation
/overloading. Follow vehicle owner’s
manual or tire placard in vehicle for
proper inflation and loading
• Explosion of tire/rim assembly due
to improper tire mounting. Tire
mounting/ demounting can be
dangerous. It should be performed
only by a trained tire specialist using
proper tools and procedures. Prior to
tire mounting/demounting, the
Rubber Manufacturers Association
(RMA) wall charts and manuals
should be read to obtain the proper
procedures. The failure to follow
these procedures may result in faulty
positioning of the tire and/or rim, that
may cause the assembly to burst with
force sufficient to cause injury or
death •
Tire failure due to damage. Inspect
your tires frequently for scrapes,
bulges, separations, cuts, snags and
other damage from road hazards.
Damage from impact can occur to the
inner portions of your tire without
being visible to the outside. If you
suspect a tire has been damaged from
striking anything unusual in the road,
you must have the tire removed from
the rim and inspected both inside and
out by a trained tire specialist. Air loss
or unusual tire wear can also be
warning signs that a tire may have
internal damage. If you notice these
conditions, have your tire inspected by
a trained individual.
• Tire failure due to excessive tire
spinning. Avoid tire spinning. The
centrifugal force generated by a
free-spinning tire/rim assembly may
cause a sudden tire explosion resulting
in vehicle damage and/or serious injury
or death. Never exceed 35 mph
(55 km/h) as indicated on your
speedometer when your vehicle is
stuck in snow, mud, or sand and your
tire(s) is/are spinning. Use a gentle
backward and forward rocking motion
to free your vehicle for continued
driving. Never stand or permit anyone
else to stand near or behind a tire
spinning while attempting to push a
vehicle that is stuck.
Continental
15
CTNA’S OBLIGATIONS
Contact the vehicle dealer from where
you purchased the vehicle. Your tires may
be covered under the vehicle
manufacturer’s limited warranty. If not,
this CTNA Policy applies and
replacement of Eligible Tires can be
made by any vehicle dealer authorized to
handle General brand tire adjustments or
a General brand authorized dealer
(“Authorized Dealer”). CTNA will replace
the tire pursuant to the terms of this
Limited Warranty and Adjustment Policy.
Tires that are replaced under an
adjustment basis under this Limited
Warranty and Adjustment Policy become
the property of CTNA.
OWNER’S OBLIGATIONS
To make an eligible claim under this
Limited Warranty and Adjustment Policy,
the owner must present a claim with the
tire to an Authorized Dealer. For the
nearest Authorized Dealer, consult the
Yellow Pages, the General brand internet
address, or the 800 telephone numbers
shown on the back of this Limited
Warranty and Adjustment Policy. Owner
must present new vehicle registration
form or new vehicle sales invoice
indicating the date of purchase. Owner
will be required to sign the CTNA Limited
Warranty Claim Form or dealer
replacement sales receipt.
Owner is responsible for paying all
applicable taxes set forth under this
Limited Warranty and Adjustment Policy.
Owner is also responsible for paying local
tire-disposal fees and any parts or
service regardless of mileage or months
of service. This includes payment for tire
rotation, alignment, towing, road service,
valve stems and tire repairs.Owner is responsible for maintaining
proper tire air pressure and for proper
maintenance of the tire.
SAFETY WARNING
Ignoring any of the safety and information
contained in this limited warranty and
Adjustment Policy may result in tire
failure, causing serious injury or death.
•
Tire failure due to under inflation/
overloading. Follow vehicle owner’s
manual or tire placard in vehicle for
proper inflation and loading
• Explosion of tire/rim assembly due
to improper tire mounting. Tire
mounting/ demounting can be
dangerous. It should be performed
only by a trained tire specialist using
proper tools and procedures. Prior to
tire mounting/demounting, the Rubber
Manufacturers Association (RMA) wall
charts and manuals should be read to
obtain the proper procedures. The
failure to follow these procedures may
result in faulty positioning of the tire
and/or rim, that may cause the
assembly to burst with force sufficient
to cause injury or death
• Tire failure due to damage. Inspect
your tires frequently for scrapes,
bulges, separations, cuts, snags and
other damage from road hazards.
Damage from impact can occur to the
inner portions of your tire without
being visible to the outside. If you
suspect a tire has been damaged from
striking anything unusual in the road,
you must have the tire removed from
the rim and inspected both inside and
out by a trained tire specialist. Air loss
or unusual tire wear can also be
warning signs that a tire may have
internal damage. If you notice these
conditions, have your tire inspected by
a trained individual.
General
21
LIMITATION OF DAMAGES: IN NO EVENT
AND UNDER NO CIRCUMSTANCE SHALL
GOODYEAR BE LIABLE TO THE BUYER
FOR ANY INDIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL, LOST
PROFIT, LOSS OF BUSINESS, LOSS OF
GOODWILL OR REPUTATION, PUNITIVE
OR OTHER DAMAGE, COST (INCLUDING
FOR REPLACEMENT TRANSPORTATION),
EXPENSE OR LOSS OF ANY KIND. SOME
STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
This warranty gives you specific legal
rights and you may also have other rights
that vary from state to state or province
to province.
HOW DO YOU OBTAIN AN
ADJUSTMENT?
A. You must present the tire to beadjusted to an authorized
Goodyear or Dunlop service facility.
Tires replaced on an adjustment
basis become the property of The
Goodyear Tire & Rubber Company,
Goodyear Dunlop Tires North
America, Ltd. or Goodyear Canada
Inc.
B. You must pay for taxes and any additional services you order at the
time of adjustment plus any
additional service that may be
unique to your application, e.g., Tire
Pressure-Monitoring System. C. You must submit your claim on an
approved claim form supplied by an
authorized Goodyear or Dunlop
service facility. The form must be
filled out completely and signed,
where you, the owner, or your
authorized agent presented the tire
for adjustment.
You must go to an authorized Goodyear or
Dunlop outlet for replacement tires and
all warranty service.
SAFETY WARNINGS
Property damage, serious injury or death
may result from:
•TIRE FAILURE DUE TO
UNDERINFLATION/
OVERLOADING/
MISAPPLICATION. Follow the
vehicle owner’s manual or tire placard
in vehicle.
• TIRE FAILURE DUE TO IMPACT
DAMAGE/IMPROPER
MAINTENANCE. Tires should be
inspected regularly by a qualified
technician for signs of damage, such
as punctures or impacts.
• TIRE FAILURE DUE TO IMPROPER
REPAIRS. See U.S. Tire Manufacturers
Association (USTMA) established
repair procedures at www.ustires.org
and/or go to www.goodyear.com for
information on proper repair
procedures.
• EXPLOSION OF TIRE/RIM
ASSEMBLY DUE TO IMPROPER
MOUNTING. Only specially trained
persons should mount tires.
• FAILURE TO MOUNT RADIAL TIRES
ON APPROVED RIMS.
Goodyear & Dunlop
26