Owner is responsible for paying all
applicable taxes charged by the servicing
dealer and is also responsible for paying
shipping, local tire-disposal fees and
parts or service regardless of mileage or
months of service. This includes payment
for tire rotation, alignment, towing, road
service, valve stems and tire repairs.
Owner is responsible for maintaining
proper tire air pressure and for proper
maintenance of the tire.
SAFETY WARNING
Ignoring any of the safety and
information contained in this Warranty
may result in tire failure , causing serious
injury or death.
•Tire failure due to under inflation
/overloading. Follow vehicle owner’s
manual or tire placard in vehicle for
proper inflation and loading
• Explosion of tire/rim assembly due
to improper tire mounting. Tire
mounting/ demounting can be
dangerous. It should be performed
only by a trained tire specialist using
proper tools and procedures. Prior to
tire mounting/demounting, the
Rubber Manufacturers Association
(RMA) wall charts and manuals
should be read to obtain the proper
procedures. The failure to follow
these procedures may result in faulty
positioning of the tire and/or rim, that
may cause the assembly to burst with
force sufficient to cause injury or
death •
Tire failure due to damage. Inspect
your tires frequently for scrapes,
bulges, separations, cuts, snags and
other damage from road hazards.
Damage from impact can occur to the
inner portions of your tire without
being visible to the outside. If you
suspect a tire has been damaged from
striking anything unusual in the road,
you must have the tire removed from
the rim and inspected both inside and
out by a trained tire specialist. Air loss
or unusual tire wear can also be
warning signs that a tire may have
internal damage. If you notice these
conditions, have your tire inspected by
a trained individual.
• Tire failure due to excessive tire
spinning. Avoid tire spinning. The
centrifugal force generated by a
free-spinning tire/rim assembly may
cause a sudden tire explosion resulting
in vehicle damage and/or serious injury
or death. Never exceed 35 mph
(55 km/h) as indicated on your
speedometer when your vehicle is
stuck in snow, mud, or sand and your
tire(s) is/are spinning. Use a gentle
backward and forward rocking motion
to free your vehicle for continued
driving. Never stand or permit anyone
else to stand near or behind a tire
spinning while attempting to push a
vehicle that is stuck.
Continental
15
SELF SUPPORTING RUNFLAT
(SSR) TIRE OWNERS
CTA does not recommend any repair to
or reuse of punctured Continental SSR
tires.
Even a trained tire specialist may be
unable to recognize internal structural
damage to a Self Supporting Runflat
(SSR) tire resulting from having been
driven in an under inflated or zero
inflation pressure condition. Such
damage may not be visible on the
surface of the inner liner or sidewall
making it impossible to determine the
tire suitability for repair or reuse. CTA
does not recommend any repair to or
reuse of Continental SSR tires. You may
visit www.continentaltire.com and select
Customer Care FAQ’s to obtain additional
SSR information.
TEMPORARY SPARE TIRE
OWNERS
CTA does not recommend any repair to
or reuse of punctured Temporary Spare
Tires.
CONTISEAL TIRE OWNERS
A ContiSeal™ tire differs from a
non-ContiSeal™ tire in that it has a
sticky, viscous layer from shoulder to
shoulder along the inner liner. This layer is
an integral part of the ContiSeal™ tires. It
is not designed or intended to act as a
permanent puncture repair (See
information below). If an object up to
3/16ths (5 mm) diameter penetrates the
tread of the ContiSeal™ tire, this sticky,
viscous layer is designed to surround and
adhere to the puncturing object and
prevent air loss from the tire by providinga near instantaneous seal. If the
puncturing object becomes dislodged
from the tire, the material is designed to
seal most holes made by objects up to
3/16” (5 mm) diameter. While
ContiSeal™ tires significantly reduce the
incidence of flats, they are not designed to
be driven under inflated or in a flat
condition. In all other aspects, ContiSeal™
tires perform exactly like non-ContiSeal™
tires. As with any tire, regularly inspect
ContiSeal™ tires for evidence of cuts,
punctures, and loss of inflation pressure.
At a minimum, ContiSeal™ tires should be
inspected once or twice a month and
always before a long trip. Punctures or
damage not attended to promptly can
result in loss of inflation pressure and/or
damage to the tire. ContiSeal™ tires with
cuts and punctures must be inspected by
a trained tire specialist as soon as
possible. The trained specialist, must
inspect the tire carefully and, according to
industry standards, to determine whether
a permanent repair can be made or
whether the tire must be removed from
service and scrapped. A permanent repair
will require removal of the tire from the
rim and application of a repair method
specifically approved for the ContiSeal™
tires. ContiSeal™ tires are identified by a
symbol on the tire sidewall.
CONTISILENT TIRE OWNERS
ContiSilent™ tires are designed to
reduce noise generated while driving.
A ContiSilent™ tire is lined with a noise
reducing foam insert. It is not designed or
intended to act as a puncture repair.
Continental
16
USING ContiSilent™ Tires
In aspects such as mounting,
demounting, inflating, and balancing,
ContiSilent™ tires do not differ from
non-ContiSilent™ tires. As with any tire,
regularly inspect ContiSilent™ tires for
evidence of cuts, punctures, and loss of
inflation pressure. At a minimum,
ContiSilent™ tires should be inspected
once or twice a month and always before
a long trip. Punctures or damage not
attended to promptly can result in loss of
inflation pressure and/or damage to the
tire. ContiSilent™ tires with cuts and
punctures must be inspected by a trained
tire specialist as soon as possible. The
trained tire specialist must inspect the
tire carefully and, according to industry
standards, determine whether a
permanent repair can be made or
whether the tire must be removed from
service and scrapped. A permanent
repair will require removal of the tire from
the rim and application of a repair
method specifically approved for
ContiSilent™ Tires.
ContiSilent™ tires are identified by a
symbol on the tire sidewall.
ContiSilent™ tires and non-ContiSilent™
tires may be mixed on the same vehicle.
FOR SERVICE ASSISTANCE
OR INFORMATION
Contact any Authorized Dealer where you
purchased the vehicle or the nearest
Continental brand tire dealer. For the
nearest Continental brand tire dealer,
consult either the websites or the toll free
Customer Relations number(s).
In United States:
Phone: 1-800-847-3349
Online: www.continentaltire.com
Continental Tire the Americas, LLC.
1830 McMillan Park Dr. Fort Mill, SC 29707
In Canada:
Phone: 1-855-453-1962
Online: www.continentaltire.ca
Continental Tire Canada Inc.
1 Robert Speck Parkway, Suite 900
Mississauga, ON L4Z3M3
Continental
17
After The Free Replacement
Period
The tire (except temporary spare tire)
may still be eligible for a pro rata
replacement for 72 months from date of
original purchase until the tread is worn
down to the tread wear indicators
(2/32nds of an inch or 1.6 mm of tread
remaining.) If an eligible tire becomes
unserviceable under the stipulations of
this Limited Warranty and Adjustment
policy it will be replaced charging the
owner a pro-rated amount. Owner pays
all applicable taxes (including F.E.T.),
mounting and balancing charges.
The replacement tire price will be
determined by multiplying the
percentage of the useable tread worn by
the Dealers Selling Price (excluding all
applicable taxes) at the time of the
adjustment. The useable tread is the
original tread down to the tread wear
indicators (2/32nds of an inch or 1.6 mm
of tread remaining.)
WHAT IS NOT COVERED BY
THIS LIMITED WARRANTY
The Following Are Not
Covered
Road Hazard:Any tire with road hazard
damage, which includes, but is not
limited to: cuts, snags, punctures, bruises,
and impact breaks.
Ride/Vibration: Any ride/vibration
complaint after the first 2/32” (1.6 mm)
of treadwear or 12 months of service,
whichever comes first. Repairs:
If a tire is returned under
complaint and the reason for the tire’s
disablement is in any way associated with
a repair, or with the situation that led to
the repair, the manufacturer’s warranty is
invalidated.
Mileage: Tread wearout up to a
predetermined mileage is not covered
under this policy.
Improper operation or maintenance:
This includes, but is not limited to, effects
caused by:
1. Improper tire inflation and/or
improper load/speed practices:
These practices can cause excessive
operational temperatures and
stresses that exceed the tire’s
capabilities.
2. Improper or insufficient tire
rotation.
3. Improper vehicle alignment.
4. Damage due to:
– Rim irregularities or rim damage.
– Snow chains.
– Vehicle mechanical problems,
including brake problems, and
vehicle wheel alignment.
– Extreme temperature exposure.
– Negligent and abusive driving such as tire spinning, or racing
– Improper tire storage.
– Automotive accident.
– Chemical corrosion or fire.
– Use contrary to the vehicles manufacturer’s tire
recommendations.
– Misuse or misapplication.
General
19
CTNA’S OBLIGATIONS
Contact the vehicle dealer from where
you purchased the vehicle. Your tires may
be covered under the vehicle
manufacturer’s limited warranty. If not,
this CTNA Policy applies and
replacement of Eligible Tires can be
made by any vehicle dealer authorized to
handle General brand tire adjustments or
a General brand authorized dealer
(“Authorized Dealer”). CTNA will replace
the tire pursuant to the terms of this
Limited Warranty and Adjustment Policy.
Tires that are replaced under an
adjustment basis under this Limited
Warranty and Adjustment Policy become
the property of CTNA.
OWNER’S OBLIGATIONS
To make an eligible claim under this
Limited Warranty and Adjustment Policy,
the owner must present a claim with the
tire to an Authorized Dealer. For the
nearest Authorized Dealer, consult the
Yellow Pages, the General brand internet
address, or the 800 telephone numbers
shown on the back of this Limited
Warranty and Adjustment Policy. Owner
must present new vehicle registration
form or new vehicle sales invoice
indicating the date of purchase. Owner
will be required to sign the CTNA Limited
Warranty Claim Form or dealer
replacement sales receipt.
Owner is responsible for paying all
applicable taxes set forth under this
Limited Warranty and Adjustment Policy.
Owner is also responsible for paying local
tire-disposal fees and any parts or
service regardless of mileage or months
of service. This includes payment for tire
rotation, alignment, towing, road service,
valve stems and tire repairs.Owner is responsible for maintaining
proper tire air pressure and for proper
maintenance of the tire.
SAFETY WARNING
Ignoring any of the safety and information
contained in this limited warranty and
Adjustment Policy may result in tire
failure, causing serious injury or death.
•
Tire failure due to under inflation/
overloading. Follow vehicle owner’s
manual or tire placard in vehicle for
proper inflation and loading
• Explosion of tire/rim assembly due
to improper tire mounting. Tire
mounting/ demounting can be
dangerous. It should be performed
only by a trained tire specialist using
proper tools and procedures. Prior to
tire mounting/demounting, the Rubber
Manufacturers Association (RMA) wall
charts and manuals should be read to
obtain the proper procedures. The
failure to follow these procedures may
result in faulty positioning of the tire
and/or rim, that may cause the
assembly to burst with force sufficient
to cause injury or death
• Tire failure due to damage. Inspect
your tires frequently for scrapes,
bulges, separations, cuts, snags and
other damage from road hazards.
Damage from impact can occur to the
inner portions of your tire without
being visible to the outside. If you
suspect a tire has been damaged from
striking anything unusual in the road,
you must have the tire removed from
the rim and inspected both inside and
out by a trained tire specialist. Air loss
or unusual tire wear can also be
warning signs that a tire may have
internal damage. If you notice these
conditions, have your tire inspected by
a trained individual.
General
21
• Goodyear does not warrant or givecredit in any adjustment transaction
for any kind of material added to a tire
(e.g., tire fillers, sealants, balancing
substances) after the tire leaves a
factory producing Goodyear or Dunlop
tires, nor will it adjust any tire that has
failed as a result of adding such
material.
• Irregular wear or damage due to mechanical condition of the vehicle,
improper inflation, overloading, high
speed spin-up, misapplication,
misuse, negligence, racing, use of tire
chains, improper mounting or
demounting, improper repair, wreck,
collision or fire.
• Road hazards (includes, but not limited to, punctures, cuts, snags,
impact breaks, etc.).
• Any tire that, after leaving a factory producing Goodyear or Dunlop tires,
has been intentionally altered to
change its appearance (e.g., white
inlay on a black tire or regrooved).
• Tires with weather-cracking that were purchased more than four (4) years
prior to presentation for adjustment
or, if purchase date cannot be verified,
manufactured more than four years
prior to presentation for adjustment.
• Temporary spare tires used on vehicles used in racing and on
passenger cars in special applications
such as police pursuit service.
• Goodyear Unisteel Commercial Radial Light Truck Tires.
• Tires removed from service due to improper repairs.
• Tires supplied as Original Equipment are not eligible for any tread life
warranty consideration. • Cosmetic weather checking.
• Low tire pressure-monitoring system –
refer to vehicle manufacturer’s
warranty.
• Ultra high-performance summer tires are not recommended for winter use,
and tread or shoulder cracking on
those tires resulting from winter use
will not be covered under our warranty.
WHAT ARE YOUR LEGAL
RIGHTS?
No Representative or Dealer has authority
to make any representation, promise or
agreement on behalf of Goodyear, except
as stated herein. Any tire, no matter how
well constructed, may fail in service or
otherwise become unserviceable due to
conditions beyond the control of the
manufacturer. Under no circumstances is
this warranty a representation that a tire
failure cannot occur.
DISCLAIMER: THIS WARRANTY IS IN LIEU
OF, AND GOODYEAR HEREBY DISCLAIMS,
ANY AND ALL OTHER WARRANTIES AND
REPRESENTATIONS, EXPRESS OR
IMPLIED, INCLUDING WITHOUT
LIMITATION ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, AND NO OTHER
WARRANTY OR REPRESENTATION OF
ANY KIND IS MADE BY GOODYEAR OR
SHALL BE IMPLIED BY LAW.
Goodyear & Dunlop
25
LIMITATION OF DAMAGES: IN NO EVENT
AND UNDER NO CIRCUMSTANCE SHALL
GOODYEAR BE LIABLE TO THE BUYER
FOR ANY INDIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL, LOST
PROFIT, LOSS OF BUSINESS, LOSS OF
GOODWILL OR REPUTATION, PUNITIVE
OR OTHER DAMAGE, COST (INCLUDING
FOR REPLACEMENT TRANSPORTATION),
EXPENSE OR LOSS OF ANY KIND. SOME
STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
This warranty gives you specific legal
rights and you may also have other rights
that vary from state to state or province
to province.
HOW DO YOU OBTAIN AN
ADJUSTMENT?
A. You must present the tire to beadjusted to an authorized
Goodyear or Dunlop service facility.
Tires replaced on an adjustment
basis become the property of The
Goodyear Tire & Rubber Company,
Goodyear Dunlop Tires North
America, Ltd. or Goodyear Canada
Inc.
B. You must pay for taxes and any additional services you order at the
time of adjustment plus any
additional service that may be
unique to your application, e.g., Tire
Pressure-Monitoring System. C. You must submit your claim on an
approved claim form supplied by an
authorized Goodyear or Dunlop
service facility. The form must be
filled out completely and signed,
where you, the owner, or your
authorized agent presented the tire
for adjustment.
You must go to an authorized Goodyear or
Dunlop outlet for replacement tires and
all warranty service.
SAFETY WARNINGS
Property damage, serious injury or death
may result from:
•TIRE FAILURE DUE TO
UNDERINFLATION/
OVERLOADING/
MISAPPLICATION. Follow the
vehicle owner’s manual or tire placard
in vehicle.
• TIRE FAILURE DUE TO IMPACT
DAMAGE/IMPROPER
MAINTENANCE. Tires should be
inspected regularly by a qualified
technician for signs of damage, such
as punctures or impacts.
• TIRE FAILURE DUE TO IMPROPER
REPAIRS. See U.S. Tire Manufacturers
Association (USTMA) established
repair procedures at www.ustires.org
and/or go to www.goodyear.com for
information on proper repair
procedures.
• EXPLOSION OF TIRE/RIM
ASSEMBLY DUE TO IMPROPER
MOUNTING. Only specially trained
persons should mount tires.
• FAILURE TO MOUNT RADIAL TIRES
ON APPROVED RIMS.
Goodyear & Dunlop
26
•FAILURE TO DEFLATE SINGLE OR
DUAL ASSEMBLIES COMPLETELY
BEFORE DEMOUNTING.
• TIRE SPINNING. On slippery
surfaces such as snow, mud, ice, etc.,
do not spin tires in excess of 35 mph
(55 km/h), as indicated on the
speedometer.
• EXCESSIVE WHEEL SPINNING.
This can also result in tire
disintegration or axle failure.
WARNING!
Vehicle handling, traction, ride
comfort and other performance
parameters may be significantly
affected by a change in tire size or
type. Before replacing tires, always
consult and follow the vehicle
owner’s manual because some
vehicle manufacturers prohibit
changing tire size. When selecting
tires that are different from the
original equipment size make
certain: (1) The tires have adequate
load-carrying capacity based on
the vehicle placard, (2) The tires
have sufficient inflation pressure to
carry the load and (3) There is
proper clearance with no
interference points between the
tire and vehicle. The consumer
must be aware to always drive
safely and obey all traffic laws.
Avoid sudden, sharp turns or
aggressive lane changes. Failure to
follow any of these warnings may
result in loss of control of the
vehicle, leading to an accident and
serious injury or death.
RUN-FLAT TECHNOLOGY
EXTENDED MOBILITY
TECHNOLOGY (EMT™),
RUNONFLAT® (ROF) AND
DUNLOP SELF-SUPPORTING
TECHNOLOGY (DSST®)
ORIGINAL EQUIPMENT TIRES
IMPORTANT SAFETY
INFORMATION
Operational Monitoring
The information contained in this Limited
Warranty Brochure applies only to the
Original Equipment tires supplied with
your vehicle.
In order for Goodyear Run-Flat (Extended
Mobility Technology [EMT], RunOnFlat
[ROF]) or Dunlop Run-Flat (Dunlop
Self-Supporting Technology [DSST]) tires
to obtain the performance criteria stated
within this Limited Warranty, Goodyear or
Dunlop Run-Flat tires must use specific
parts, such as a low tire pressure-
monitoring system authorized by the
Original Equipment vehicle manufacturer.
Run-Flat Tire Feature:
The Goodyear or Dunlop Run-Flat tire is a
high-performance tire with a remarkable
feature: It can operate for limited
distances with very low or even no
inflation pressure (refer to your vehicle
Owner’s Manual for these limitations).
This is an important benefit, especially if
inflation loss occurs at a location where
immediately stopping your vehicle could
be hazardous.
Goodyear & Dunlop
27