
Less Cost to Properly Maintain YourVehicle
The Ford Protect extended service planalso offers a Premium Maintenance Planthat covers all scheduled maintenance,and selected wear items. The coverage isprepaid, so you never have to worry aboutthe cost of your vehicle’s maintenance.
Covered maintenance includes:
•Windshield wiper blades.
•Spark plugs.
•The clutch disc (if equipped).
•Brake pads and linings.
•Shock absorbers.
•Struts.
•Engine belts.
•Engine coolant hoses, clamps ando-rings.
•Diesel exhaust fluid replenishment (ifequipped).
•Cabin air filter replacement every20,000 mi (32,000 km) for electricvehicles only.
Interest Free Finance Options
Just a 5% down payment provides youwith an affordable, no interest, no feepayment program allowing you all thesecurity and benefits Ford Protectextended service plan has to offer whilepaying over time. You are pre-approvedwith no credit check or hassles. To learnmore, call our Ford Protect extendedservice plan specialists at 800-367-3377.
Ford Protect Extended Service PlanP.O. Box 321067Detroit, MI 48232
Ford Protect Extended ServicePlan (Canada Only)
You can get more protection for yourvehicle by purchasing a Ford Protectextended service plan. Ford Protectextended service plan is the only servicecontract backed by Ford Motor Companyof Canada, Limited. Depending on the planyou purchase, Ford Protect extendedservice plan provides benefits such as:
•Rental reimbursement.
•Coverage for certain maintenance andwear items.
•Protection against repair costs afteryour New Vehicle Limited WarrantyCoverage expires.
•Roadside Assistance benefits.
There are several Ford Protect extendedservice plans available in various time,distance and deductible combinations.Each plan is tailored to fit your own drivingneeds, including reimbursement for towingand rental. When you purchase FordProtect extended service plan, you receiveadded peace-of-mind protectionthroughout Canada, the United States andMexico, provided by a network ofparticipating authorized Ford MotorCompany dealers.
Note:Repairs performed outside of Canadaand the United States are not eligible forFord Protect extended service plancoverage.
This information is subject to change. Visityour local Ford of Canada dealer orwww.ford.ca to find the Ford Protectextended service plan that is right for you.
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GENERAL MAINTENANCE
INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenanceschedule helps protect against major repairexpenses resulting from neglect orinadequate maintenance and may help toincrease the value of your vehicle whenyou sell or trade it. Keep all receipts forcompleted maintenance with your vehicle.
It is important that you have your vehicleserviced at the proper times. Theseintervals serve two purposes: first is tomaintain the reliability of your vehicle andthe second is to keep the cost of owningyour vehicle down.
It is your responsibility to have allscheduled maintenance performed and tomake sure that the materials used meetthe specifications identified in this owner'smanual. See Capacities andSpecifications (page 401).
Failure to perform scheduled maintenanceand regularly inspect your vehicle mayresult in vehicle damage not covered bythe vehicle Warranty.
Why Maintain Your Vehicle at YourDealership?
Our Genuine Replacement Parts
Dealerships stock our parts and ourauthorized branded re-manufacturedreplacement parts. These parts meet orexceed our specifications. Parts installedat your dealership carry a nationwide24-month or unlimited mile (kilometer)parts and labor limited warranty.
If you do not use our authorized parts theymay not meet our specifications and couldaffect emissions compliance.
Protecting Your Investment
Maintenance is an investment that paysdividends in the form of improvedreliability, durability and resale value. Tomaintain the proper performance of yourvehicle and its emission control systems,make sure you have scheduledmaintenance performed at the designatedintervals.
Your vehicle comes with the IntelligentOil-Life Monitor system, a messageappears in the information display at theproper oil change interval. This intervalmay be up to one year or 10,000 mi(16,000 km), hybrid vehicles could exceed10,000 mi (16,000 km).
When the oil change message appears inthe information display, it is time for an oilchange. Make sure you perform the oilchange within two weeks or 500 mi(800 km) of the message appearing. Makesure to reset the Intelligent Oil-Life Monitorafter each oil change. See Resetting theEngine Oil Change Reminder (page 324).
If your information display resetsprematurely or becomes inoperative, youshould perform the oil change interval atsix months or 5,000 mi (8,000 km) fromyour last oil change. Never exceed one yearor 10,000 mi (16,000 km) between oilchange intervals.
You can drive high performance vehiclesin such a way that may lead to higher oilconsumption including extended time athigh engine speeds, high loads, enginebraking, hard cornering maneuvers, trackand off-road usage. Under theseconditions, oil consumption ofapproximately 1 quart per 500 miles (1 literper 800 km) is possible. Check the engineoil level at every refueling and adjust tomaintain proper levels to avoid enginedamage.
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Normal Maintenance Intervals
At Every Oil Change Interval as Indicated by the Information Display1
Change the engine oil and filter.2
Rotate the tires, inspect tire wear and measure the tread depth.
Perform a multi-point inspection, recommended.
Inspect the automatic transmission fluid level, if applicable with dipstick. Consult yourdealer for requirements.
Inspect the brake pads, shoes, rotors, drums, brake linings, hoses and the parking brake.
Inspect the engine coolant system strength and hoses.
Inspect the exhaust system and heat shields.
Inspect the front axle and U-joints. Lubricate grease fittings in applicable.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension, tire-rod ends, driveshaft and the U-joints. Lubricate any areas with grease fittings.
Inspect the wheels and related components for abnormal noise, wear, looseness ordrag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.2 Reset the oil change reminder after engine oil and filter changes. See Resetting theEngine Oil Change Reminder (page 324).
Brake Fluid Maintenance1
Change the brake fluid.2Every three Years
1 Perform this maintenance item every three years. Do not exceed the designated timefor the interval.2 Brake fluid servicing requires special equipment available at your authorized dealer.
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Disputes submitted to the BBB AUTO LINEprogram are usually decided within 40days after you file your claim with the BBB.You are not bound by the decision, andmay reject the decision and proceed tocourt where all findings of the BBB AutoLine dispute, and decision, are admissiblein the court action. Should you choose toaccept the BBB AUTO LINE decision, Fordis then bound by the decision, and mustcomply with the decision within 30 daysof receipt of your acceptance letter.
BBB AUTO LINE Application: Using theinformation that follows, please call orwrite to request a program application.You will be asked for your name andaddress, general information about yournew vehicle, information about yourwarranty concerns, and any steps you havealready taken to try to resolve them. ACustomer Claim Form will be mailed thatneeds to be completed, signed andreturned to the BBB along with proof ofownership. Upon receipt, the BBB reviewsthe claim for eligibility under the ProgramSummary Guidelines.
You can get more information bycalling BBB AUTO LINE at1-800-955-5100, or writing to:
BBB AUTO LINE a Division of BBBNational Programs, Inc.1676 International Drive, Suite 550McLean, VA 22102
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Centerat 1-800-392-3673.
For additional information, refer to theBetter Business Bureau website.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
THE MEDIATION AND
ARBITRATION PROGRAM -
CANADA
For vehicles delivered to authorizedCanadian dealers. In those cases whereyou continue to feel that the efforts by Fordof Canada and the authorized dealer toresolve a factory-related vehicle serviceconcern have been unsatisfactory, Ford ofCanada participates in an impartial thirdparty mediation/arbitration programadministered by the Canadian MotorVehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
In the CAMVAP program, impartialthird-party arbitrators conduct hearings atmutually convenient times and places inan informal environment. These impartialarbitrators review the positions of theparties, make decisions and, whenappropriate, render awards to resolvedisputes. CAMVAP decisions are fast, fair,and final as the arbitrator’s award isbinding on both you and Ford of Canada.
CAMVAP services are available in allCanadian territories and provinces. Formore information, without charge orobligation, call your CAMVAP ProvincialAdministrator directly at 1-800-207-0685or visit www.camvap.ca.
ORDERING A CANADIAN
FRENCH OWNER'S MANUAL
You can obtain a French owner's manualfrom an authorized dealer or by contactingHelm, LLC at:
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("Gracenote Servers"), and to performother functions. You may use GracenoteData only by means of the intended EndUser functions of this device. This devicemay contain content belonging toGracenote's providers. If so, all of therestrictions set forth herein with respect toGracenote Data shall also apply to suchcontent and such content providers shallbe entitled to all of the benefits andprotections set forth herein that areavailable to Gracenote. You agree that youwill use the content from Gracenote("Gracenote Content") , Gracenote Data,the Gracenote Software, and GracenoteServers for your own personal,non-commercial use only. You agree notto assign, copy, transfer or transmit theGracenote Content, Gracenote Softwareor any Gracenote Data (except in a Tagassociated with a music file) to any thirdparty. YOU AGREE NOT TO USE OREXPLOIT GRACENOTE CONTENT,GRACENOTE DATA, THE GRACENOTESOFTWARE, OR GRACENOTE SERVERS,EXCEPT AS EXPRESSLY PERMITTEDHEREIN.
You agree that your non-exclusive licensesto use the Gracenote Content, GracenoteData, the Gracenote Software, andGracenote Servers will terminate if youviolate these restrictions. If your licensesterminate, you agree to cease any and alluse of the Gracenote Content, GracenoteData, the Gracenote Software, andGracenote Servers.
Gracenote, respectively, reserve all rightsin Gracenote Data, the GracenoteSoftware, and the Gracenote Servers andGracenote Content, including all ownershiprights. Under no circumstances will eitherGracenote become liable for any paymentto you for any information that you provide,
including any copyrighted material ormusic file information. You agree thatGracenote may enforce its respectiverights, collectively or separately, under thisagreement against you, directly in eachcompany's own name.
Gracenote uses a unique identifier to trackqueries for statistical purposes. Thepurpose of a randomly assigned numericidentifier is to allow Gracenote to countqueries without knowing anything aboutwho you are. For more information, see theweb page at www.gracenote.com for theGracenote Privacy Policy.
THE GRACENOTE SOFTWARE, EACH ITEMOF GRACENOTE DATA AND THEGRACENOTE CONTENT ARE LICENSEDTO YOU "AS IS". NEITHER GRACENOTEMAKES ANY REPRESENTATIONS ORWARRANTIES, EXPRESS OR IMPLIED,REGARDING THE ACCURACY OF ANYGRACENOTE DATA FROM THEGRACENOTE SERVERS OR GRACENOTECONTENT. GRACENOTE COLLECTIVELYAND SEPARATELY RESERVE THE RIGHTTO DELETE DATA AND/OR CONTENTFROM THE COMPANIES' RESPECTIVESERVERS OR, IN THE CASE OFGRACENOTE, CHANGE DATACATEGORIES FOR ANY CAUSE THATGRACENOTE DEEMS SUFFICIENT. NOWARRANTY IS MADE THAT EITHERGRACENOTE CONTENT OR THEGRACENOTE SOFTWARE ORGRACENOTE SERVERS ARE ERROR-FREEOR THAT THE FUNCTIONING OF THEGRACENOTE SOFTWARE ORGRACENOTE SERVERS WILL BEUNINTERRUPTED. GRACENOTE IS NOTOBLIGATED TO PROVIDE YOU WITH ANYENHANCED OR ADDITIONAL DATA TYPESTHAT GRACENOTE MAY CHOOSE TOPROVIDE IN THE FUTURE AND IS FREETO DISCONTINUE ITS ONLINE SERVICESAT ANY TIME. GRACENOTE DISCLAIM ALLWARRANTIES EXPRESS OR IMPLIED,INCLUDING, BUT NOT LIMITED TO,
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SUNA Products and/or Services areintended as an aid to personal motoringand travel planning, and do not providecomprehensive or accurate information onall occasions. On occasions, you mayexperience additional delay as a result ofusing SUNA Products and/or Services. Youacknowledge that it is not intended, orsuitable, for use in applications where timeof arrival or driving directions may impactthe safety of the public or yourself.
4. Use of SUNA Products and Serviceswhile driving
You, and other authorized drivers of thevehicle in which SUNA Products and/orServices are available or installed andactive, remain at all times responsible forobserving all relevant laws and codes ofsafe driving. In particular, you agree to onlyactively operate SUNA Products and/orServices when the Vehicle is at a completestop and it is safe to do so.
5. Service Continuity and Reception ofthe SUNA Traffic Channel
We will use reasonable endeavors toprovide the SUNA Traffic Channel 24 hoursa day, 365 days a year. The SUNA TrafficChannel may occasionally be unavailablefor technical reasons or for plannedmaintenance. We will try to performmaintenance at times when congestion islight. We reserve the right to withdrawSUNA Products and/or Services at anytime.
Also, we cannot assure the uninterruptedreception of the SUNA Traffic ChannelRDS-TMC signal at any particular location.
6. Limitation of Liability
Neither Intelematics (nor its suppliers orthe manufacturer of your device (the“Suppliers”)) shall be liable to you or toany third party for any damages eitherdirect, indirect, incidental, consequentialor otherwise arising out of the use of orinability to use SUNA Products and/or
Services even if Intelematics or a Supplierhas been advised of the possibility of suchdamages. You also acknowledge that theneither Intelematics nor any Supplierguarantees nor make any warranties thatrelate to the availability, accuracy orcompleteness of SUNA Products and/orServices, and to the extent which it islawful to do so, both Intelematics and eachSupplier excludes any warranties whichmight otherwise be implied by any Stateor Federal legislation in relation to SUNAProducts and/or Services.
7. Please Note
Great care has been taken in preparing thismanual. Constant product developmentmay mean that some information is notentirely up-to-date. The information in thisdocument is subject to change withoutnotice.
EMISSION LAW
WARNING: Do not remove or alterthe original equipment floor covering orinsulation between it and the metal floorof the vehicle. The floor covering andinsulation protect occupants of thevehicle from the engine and exhaustsystem heat and noise. On vehicles withno original equipment floor coveringinsulation, do not carry passengers in amanner that permits prolonged skincontact with the metal floor. Failure tofollow these instructions may result infire or personal injury.
U.S. federal laws and certain state lawsprohibit removing or rendering inoperativeemission control system components.Similar federal or provincial laws mayapply in Canada. We do not approve of anyvehicle modification without firstdetermining applicable laws.
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Driver Alert – Troubleshooting................270Driver Alert – Information Messages..........270Driving Economically.................................299Driving Hints..................................................290Off-Road Driving...............................................290
E
Electric Parking Brake AudibleWarning.........................................................199Electric Parking Brake.................................198Electric Parking Brake –Troubleshooting.............................................199Electric Parking Brake –Troubleshooting........................................199Electric Parking Brake – InformationMessages........................................................200Electric Parking Brake – WarningLamps................................................................199Electric Power Steering..............................219Electric Power Steering Precautions...........219How Does Electric Power SteeringWork....................................................................219Electromagnetic Compatibility..............533Electronic Locking Differential................190Electronic Locking Differential –Troubleshooting.............................................192Electronic Locking DifferentialIndicators.......................................................191Electronic Locking Differential –Troubleshooting.........................................192Electronic Locking Differential –Information Messages.................................192Emergency Call Limitations.......................68Emergency Call Requirements.................68Emergency Call System Data....................25Emergency Towing........................................311Emission Law................................................530Enabling Apps on an AndroidDevice...........................................................444Enabling Apps on an iOS Device...........444Enabling Remote Start................................115End User License Agreement.................505Engine Block Heater....................................153Engine Block Heater Precautions.................153How Does the Engine Block HeaterWork....................................................................153Using the Engine Block Heater......................154
Engine Coolant TemperatureGauge............................................................108Engine Oil Capacity and Specification -2.3L EcoBoost™.......................................405Engine Oil Capacity and Specification -2.7L EcoBoost™.......................................406Engine Oil........................................................323Adding Engine Oil...............................................323Checking the Engine Oil Level.......................323Engine Oil Capacity andSpecification...................................................324Engine Oil Dipstick Overview.........................323Resetting the Engine Oil ChangeReminder..........................................................324Engine Specifications - 2.3LEcoBoost™.................................................401Engine Specifications - 2.7LEcoBoost™.................................................402Evasive Steering Assist.............................266Evasive Steering Assist Limitations............267Switching Evasive Steering Assist On andOff.......................................................................267What Is Evasive Steering Assist...................266Event Data.........................................................23Export Unique Options...............................531Exterior Bulbs................................................334Changing a Rear Lamp Bulb.........................336Exterior Bulb Specification Chart................334Removing a Rear Lamp Assembly..............335Exterior Lamps................................................95Exterior Lamp Audible Warning......................97Exterior Lamp Indicators...................................96Switching the Daytime Running Lamps Onand Off................................................................95Switching the Front Fog Lamps On andOff.........................................................................96Switching the Spot Lamps On andOff.........................................................................96Switching the Turn Signal Lamps On andOff.........................................................................95Exterior Lighting Control.............................94Exterior Lighting.............................................94Autolamps..............................................................95Automatic High Beam Control.......................98Automatic High Beam Control –Troubleshooting............................................100Exterior Lamps......................................................95Exterior Zone Lighting.........................................97
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