FALKEN TIRE CORPORATION
77
B) LIMITED WARRANTY
This limited warranty applies to Falken brand original equipment passenger car,
temporary spare, and light truck steel belted radial tires bearing the complete
description and serial number required by the Department of Transportation (DOT). This
warranty is effective only to tires for which claims are made within five years of the date
of production, based on the tire DOT serial number.
1. WHAT IS COVERED AND FOR HOW LONG
Falken tires that are originally equipped on this vehicle are warranted against
any defects in the materials and workmanship for the usable life of the original
tread. The limited warranty terminates at the flush appearance of the tread wear
indicators at 1.6 mm (2/32 of an inch) remaining tread depth.
• Free Replacement - If a tire becomes unserviceable due to such defect within the
first 1.6 mm (2/32 of an inch) of tread wear, the tire will be replaced free of charge
w i
th the same or comparable Falken tire.
• P rorated Replacement - After the first 1.6
mm (2/32 of an inch) of wear, a prorated
ad
justment credit will be given based on the percentage of remaining usable tread
depth, down to the remaining 1.6 mm (2/32 of an inch) tread wear bar indicator.
N o
credit is given if the tire is worn beyond the flush appearance of the tread wear
bar indicator (less than 1.6 mm (2/32 of an inch) tread depth remaining).
• O ut-of-Round/Out-of-Balance Replacement- Tires that are deemed to be
o
ut-of-round or out-of-balance will be accepted for adjustment during the first
0.8 mm (1/32 of an inch) of the original tread depth and will be replaced free of
c h
arge with the same or similar Falken tires (no labor costs will be covered). A set
of four (4) tires from the same vehicle will not be accepted for out-of-round or
out-of-balance claims.
2. W HAT IS NOT COVERED BY THE WARRANTY
•
Tires that become unserviceable due to road hazard damages (cuts, snags, punc -
t
ures, bruises, impact breaks, etc.) improper repair technique or materials,
i m
proper inflation, overload, irregular wear, wheel imbalance, defective mechan -
ical vehicle components (brakes, suspension, wheels, etc.) improper suspension
a l
ignment, accident, fire, chemical damage, damage from chain use, racing,
off-road use, run flat, improper installation, vandalism, or abuse.
• T ires branded “NA” or a tire in which the DOT numbering has been removed.
•
Tires presented for a warranty claim by someone other than by someone other
t
han the original purchaser, or tires that were transferred to another vehicle from
the vehicle on which the tires were originally installed.
• T ires having a failure or failures caused by previous damages or repairs.
•
The cost of tire repair or retreading is not covered by this warranty and will be the
s
ole responsibility of the tire owner.
FALKEN TIRE CORPORATION 78
Possible non-Covered Reasons/Conditions:
3. OWNER’S OBLIGATIONS
At least monthly, the vehicle owner(s) should check the tires’ air pressure with a
gauge and inflate to the recommended cold air pressure level listed on the driver
door placard. Do not rely on car servicers to perform the checks. The tires should
be rotated at least every 8,000 km (5,000 miles) or earlier if uneven wear is oc -
curring, and proof of maintenance records should be kept. The owner(s) should
h a
ve the tires rebalanced if vibration is experienced, and the vehicle’s alignment
should be checked if uneven or rapid wear is occurring, or when suggested by
the vehicle’s manufacturer.
All warranty claims must be presented to an authorized Falken dealer or partici -
pating car dealership. The owner(s) must present any supporting maintenance
r e
cords and documentation necessary to help determine if the tire(s) in question
are deemed covered by the limited warranty or not.
4. LEGAL RIGHTS
All implied warranties, including warranties of merchantability and fitness for a
particular purpose shall be limited in duration to the above period. To the extent
permitted by law, Falken Tire Corporation shall not be responsible for incidental
or consequential damages, such as loss of use of the tire or the vehicle on which
it is used, inconvenience, or commercial loss, some states do not allow limita -
tions on how long an implied warranty lasts, or the exclusion or limitation of inci -
dental or consequential damages, so the above limitations or exclusions may not
a p
ply to you. This warranty gives you specific legal rights and you may also have
other rights, which vary from state to state. This is the only express warranty ap -
plicable to Falken brand tires and supersedes the terms of any previous warran -
ty. Falken neither assumes nor authorizes anyone to make or assume for it any
o t
her warranty.
Chipping/Chunking/Tearing Puncture
Corrosion/Wreck Racing or any Competition
Fire Repair Failure
Impact Break or Concussions Road Hazards
Improper Inflation Pressure Sidewall Cut or Damage
Improper Mounting/Dismount Theft or Vandalism
Mechanical Defects of the Vehicle Tread Cuts
Misalignment Wheel Imbalance
Misapplication Willful Abuse
Overloading
FALKEN TIRE CORPORATION
79
C) UNDERSTANDING YOUR TIRES
TIRE SPEED SYMBOLS
Tires that are speed-rated are identified by the following letter symbols: Q, S, T, U, H, V,
W ,
Y, (Y), or (ZR). The Speed Rating’s Symbol can be found as a part of the tire size
designation (ex: 215/65HR16) or after the load index immediately following the tire size
designation (ex: 215/65R16 97H). The Speed Rating’s Symbol indicates the maximum
speed that a tire can handle when properly inflated and loaded.
**For tires with speed symbols W and Y, ZR may or may not also appear within the size designation. For
tires with a maximum speed above 186 mph a ZR must appear in the size designation.
DATE OF TIRE MANUFACTURE
The date that a tire was manufactured can be determined by examining the last four
digits of the 12-digit Department of Transportation (DOT) serial code, which is found on
at least one sidewall of a tire. For tires that were produced after the year 2000, the last
four digits of the serial code will identify the week and the year that the tire was
manufactured. If the last four digits in the DOT serial code were to read “3013” it would
mean that the tire was manufactured the 30th week of 2013. If you are uncertain, check
with a qualified tire service professional to be sure.Speed Symbol
Maximum Speed (KMH) Maximum Speed (MPH)
Q 160 99
S 180 112
T 190 118
U 200 124
H 210 130
V 240 149
W 270 168
Y 300 186
(Y) Above 300 Above 186
ZR** Above 240 Above 149
FALKEN TIRE CORPORATION 80
DOT Symbol And DOT Serial Code
The “DOT” symbol claims that the tire conforms to all applicable US DOT motor vehicle
sa
fety standards for tires. The identification/serial number follows the “DOT” symbol.
Here is an example of a DOT serial code:
TIRE SIDEWALL LABELING
MAX LOAD AND INFLATION
The maximum load and inflation pressure are marked on the tire sidewall in english and
m e
tric units.
PLY COMPOSITION AND MATERIALS
The number of plies and their generic composition of cord materials in the sidewall and
tr
ead areas can be found on at least one sidewall of a tire.
(a) DOT Symbol (d) Tire Manufacturer’s Code
(b) Manufacture Plant Code (e) Week of Production (01-52)
(c) Tire Size Code (f) Year of Production (last two digits of year)
FALKEN TIRE CORPORATION
81
RADIAL MARKING
A radial ply tire will have the word “radial” marked on at least one sidewall. An “R” found
i n
the tire size marking also refers to the tire being a radial ply tire.
UNIFORM TIRE QUALITY GRADING (UTQG) SYSTEM
The Uniform Tire Quality Grading (UTQG) Standards were created to help you make an
informed decision when purchasing passenger car tires by providing relative information
about a tire’s treadwear, traction, and temperature characteristics. Here is a breakdown
of the different categories that the UTQG grades:
TREAD WEAR
The tread wear grade is a comparative rating based on the wear rate of the tire when
te
sted under controlled conditions on a specified government test course. For example,
a tire graded 150 would wear one and a half (1½) times as well on the government
course as a tire graded 100. The relative performance of tires depends upon the actual
conditions of their use, however, and may depart significantly from the norm due to
variations in driving habits, service practices, and differences in road characteristics and
climate.
TRACTION
The traction grades, from highest to lowest, are AA
, A, B and C. Those grades represent
the tire’s ability to stop on wet pavement as measured under controlled conditions on
specific government test surfaces of asphalt and concrete. A tire marked C may have
poor traction performance.
TEMPERATURE
The temperature grades are A
(the highest), B, and C, representing the tire’s resistance
to the generation of heat and its ability to dissipate heat when tested under controlled
conditions or on a specified indoor laboratory test wheel. Sustained high temperature
can cause the material of the tire to degenerate and reduce in tire life, and excessive
temperature can lead to sudden tire failure. The grade C corresponds to a level of
performance which all passenger car tires must meet under the Federal Motor Vehicle
Safety Standard No. 109. Grades B and A represent higher levels of performance on the
laboratory test wheel than minimum required by law.
WARNING!
The traction grades assigned to this tire is based on straight ahead braking traction
tests, and does not include acceleration, cornering, hydroplaning, or peak traction
characteristics.
WARNING!
The temperature grade for each tie is established for a tire that is properly inflated and
not overloaded. Excessive speed, under-inflation, or excessive loading either
separately or in combination, can cause heat buildup and possible tire failure.
FALKEN TIRE CORPORATION 84
FRANCEFalken Tyre Europe
G
m
bH Berliner Strasse
7
4
-76, 63065
Offenbach,
GERMANY
+49 69 247 5252 10
GERMANY Falken Tyre Europe
G
m
bH Berliner Strasse
7
4
-76, 63065
Offenbach,
GERMANY
+49 69 247 5252 10
GREAT BRITAIN Falken Tyre Europe
G
m
bH Berliner Strasse
7
4
-76, 63065
Offenbach,
GERMANY
+49 69 247 5252 10
IRAN Nagina Marketing
F
Z
CO P.O. BOX 2131,
Du
bai, UAE +98 971 4 3327701
ISRAEL Autoluxe Tires
(
I
srael) LTD. 25 Hamelacha
S
t
reet,Park Afeq,
Rosh Haayin,
48091, ISRAEL +972 3 90296
IRAQ DIJLAT AL-KHAIR for
G
e
neral trading Ltd. Khanaqa market
(
c
ommercial center),
1st floor, flat No.2,
Sulaymaniyah, IRAQ +964 7901946744
ITALY Falken Tyre Europe
G
m
bH Berliner Strasse
7
4
-76, 63065
Offenbach,
GERMANY
+49 69 247 5252 10
JAPAN Sumitomo Rubber
I
n
dustry, LTD 3-6-9
W
a
kinohama-cho,
Chuo-ku, Kobe,
Hyogo 651-0072,
JAPAN +81 78 265 5626
JORDAN Jarash Trading Co.P.O. BOX 621100,
A
M
MAN 11162,
JORDAN +962 6 4637290
KUWAIT Al Ghannam Tires
C
e
nter CO. WLL P.O. BOX 26191,
S
A
FAT,13122,
KUWAIT +965 24830915
LEBANON PROLACHalat Naher
I
b
rahim, Beirut,
LEBANON +961 9 478170
Country
Company Address Telephone Number
87
GENERAL TIRE
LIMITED WARRANTY FOR ORIGINAL EQUIPMENT PASSENGER CAR AND LIGHT TRUCK
TIRES (Including SPECIAL SPARE Tires)
This booklet also includes important safety warnings.
ELIGIBILITY
This Limited Warranty and Adjustment Policy applies to the original owner of new General
brand passenger and light truck (LT) tires that are the new vehicle original equipment
tires bearing the General brand name and Department of Transportation (DOT) Tire
Identification, operated in normal service, and used on the same vehicle on which they
were originally installed according to the vehicle manufacturer’s recommendations.
Tire(s) on any vehicle registered and normally operated outside the United States and
Can
ada are excluded from eligibility under this Limited Warranty and Adjustment Policy.
WHAT IS THE ADJUSTMENT POLICY AND HOW LONG IS IT APPLICABLE?
BASIC COVERAGE:
Eligible Tires are covered by this Limited Warranty and Adjustment Policy for a maximum
of
72 months from the date of purchase, determined by the new vehicle registration date
or
new vehicle sales invoice showing date of purchase.
Where To Go For Warranty Replacement: Co
ntact the vehicle dealer from where you
purchased the vehicle to determine the eligible warranty coverage for your tires and
where to proceed from there.
Free Replacement Period: If
an eligible General brand passenger or light truck tire
becomes unserviceable from a condition other than those listed under Section 3 during
the first 12 months or first 2/32 of an inch (1.6 mm) of tread wear (whichever comes
fi r
st) it will be replaced with a comparable new General brand tire FREE OF CHARGE,
including mounting and balancing. Owner pays all applicable taxes.
Temporary Spare Tires: Th
is Policy also extends to the original owner of the General
brand Temporary Spare Tire that was originally equipped by the vehicle manufacturer as
a temporary spare tire bearing a General Department of Transportation (DOT) serial
number. An eligible Temporary Spare Tire under this Policy must have been operated in
normal service, used on the same vehicle on which they were originally installed
according to the vehicle manufacturer’s recommendations,
This Policy is for a maximum period of 72 months from date of purchase, determined by
th e
new vehicle registration date or new vehicle sales invoice showing date purchased.
If a Temporary Spare Tire becomes unserviceable from a condition other than those
li s
ted in Section 3, during the first 1/32 of an inch (0.8 mm) of tread wear, then it will be
re p
laced with a comparable new General brand Temporary Spare Tire FREE OF CHARGE,
including mounting and balancing. The owner pays all applicable taxes.
After this “Free Replacement Policy” for your Temporary Spare Tire expires, no
ad j
ustment will be made.
GENERAL TIRE
89
• Improper Mounting or Demounting
• Alteration:
Such as, but not limited to, adding a white inlay on black wall, tread
regrooving, tire truing or siping, or adding sealant materials to the tire.
• Weather checking/cracking: Not covered after 48
months from the date of purchase.
• Failure to observe safety and maintenance precautions set forth in the Safety Warning
S
ection.
ATTENTION AUTHORIZED DEALERS:
CTNA RESERVES THE RIGHT TO THE FINAL INSPECTION DECISION FOR ALL RETURNED
TI
RES ON CONDITIONS UNDER THIS SECTION.
THIS LIMITED WARRANTY AND POLICY IS MADE IN LIEU OF ALL OTHER WARRANTIES,
E X
PRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CTNA EXPRESSLY
DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. SOME U.S. STATES
AND/OR CANADIAN PROVINCES DO NOT PERMIT SUCH A LIMITATION; FOR THOSE U.S.
STATES AND/OR CANADIAN PROVINCES, ANY IMPLIED WARRANTIES, INCLUDING, BUT
NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY.
SOME U.S. STATES AND/OR CANADIAN PROVINCES DO NOT ALLOW LIMITATIONS ON
THE DURATION OF AN IMPLIED WARRANTY, SO THE ABOVE MAY NOT APPLY TO YOU.
TO THE EXTENT PERMITTED BY LAW, CTNA DISCLAIMS LlABILITY FOR ALL
C O
NSEQUENTIAL AND INCIDENTAL DAMAGES. THE REMEDIES SET FORTH IN THIS
LIMITED WARRANTY ARE THE SOLE AND EXCLUSIVE REMEDIES FOR BREACH OF
WARRANTY. SOME U.S. STATES AND/OR CANADIAN PROVINCES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM
U.S. STATE TO STATE AND/OR CANADIAN PROVINCE TO PROVINCE.
THIS IS THE ONLY EXPRESS WARRANTY MADE BY CTNA. NO CTNA EMPLOYEE, RETAILER,
O R
DEALER HAS THE AUTHORITY TO MAKE ANY WARRANTY, REPRESENTATION,
PROMISE OR AGREEMENT ON BEHALF OF CTNA EXCEPT AS EXPRESSLY WRITTEN IN
THIS LIMITED WARRANTY AND ADJUSTMENT POLICY.
IN OBSERVANCE OF U.S. FEDERAL LAW, THIS LIMITED WARRANTY AND ADJUSTMENT
P O
LICY HAS BEEN DESIGNATED A “LIMITED WARRANTY”. CTNA DOES NOT INTEND TO
REPRESENT THROUGH THIS LIMITED WARRANTY AND ADJUSTMENT POLICY THAT TIRE
FAILURES CAN OR CANNOT HAPPEN.
CONTINENTAL TIRE NORTH AMERICA’S (CTNA) OBLIGATIONS
Contact the vehicle dealer from where you purchased the vehicle. Your tires may be
covered under the vehicle manufacturer’s limited warranty. If not, this CTNA Policy
applies and replacement of Eligible Tires can be made by any vehicle dealer authorized
to handle General brand tire adjustments or a General brand authorized dealer