2022 DODGE DURANGO Eco

IN CASE OF EMERGENCY237
(Continued)
5. The SOS operator may attempt to contact
appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates. SOS Call System Limitations
Vehicles sold in Mexico
DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in Mexico
may not answer or respond to SOS system calls.
If the SOS Call system detects a malfunction, any
of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The Rearview Mirror light located between the
SOS and ASSIST buttons will continuously illumi -
nate red.
The Device Screen will display the following
message “Vehicle device requires service.
Please contact an authorized dealer.”
An In-Vehicle Audio message will state “Vehicle
device requires service. Please contact an
authorized dealer.”
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous road
conditions or location), do not wait for voice
contact from an Emergency Services Agent. All
occupants should exit the vehicle immediately
and move to a safe location.
Never place anything on or near the vehicle’s
operable network and GPS antennas. You
could prevent operable network and GPS
signal reception, which can prevent your
vehicle from placing an emergency call. An
operable network and GPS signal reception is
required for the SOS Call system to function
properly.
The SOS Call system is embedded into the
vehicle’s electrical system. Do not add after -
market electrical equipment to the vehicle’s
electrical system. This may prevent your
vehicle from sending a signal to initiate an
emergency call. To avoid interference that can
cause the SOS Call system to fail, never add
aftermarket equipment (e.g., two-way mobile
radio, CB radio, data recorder, etc.) to your
vehicle’s electrical system or modify the
antennas on your vehicle. IF YOUR VEHICLE
LOSES BATTERY POWER FOR ANY REASON
(INCLUDING DURING OR AFTER AN ACCI -
DENT), THE UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
Modifications to any part of the SOS Call
system could cause the air bag system to fail
when you need it. You could be injured if the
air bag system is not there to help protect you.
WARNING!
7

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238IN CASE OF EMERGENCY
Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may prevent
or stop the SOS Call system operation. These
include, but are not limited to, the following
factors:
The ignition is in the OFF position
The vehicle’s electrical systems are not intact
The SOS Call system software and/or hardware
are damaged during a crash
The vehicle battery loses power or becomes
disconnected during a vehicle crash
LTE (voice/data), 3G or 4G (data) network and/
or Global Positioning Satellite signals are
unavailable or obstructed
Equipment malfunction at the SOS operator
facility
Operator error by the SOS operator
LTE (voice/data), 3G or 4G (data) network
congestion
Weather
Buildings, structures, geographic terrain, or
tunnels
NOTE:
Your vehicle may be transmitting data as autho -
rized by the subscriber.
Never place anything on or near the vehicle’s
LTE (voice/data), 3G or 4G (data) and GPS
antennas. You could prevent LTE (voice/data),
3G or 4G (data) and GPS signal reception, which
can prevent your vehicle from placing an emer -
gency call. An operable LTE (voice/data), 3G or
4G (data) network connection and a GPS signal
is required for the SOS Call system to function
properly.
NOTE:Changes or modifications not expressly approved
by the party responsible for compliance could void
the user's authority to operate the equipment.
Automatic SOS — If Equipped
Automatic SOS is a hands-free safety service that
can immediately connect you with help in the event
that your vehicle’s airbags deploy. Please refer to
your provided radio supplement for complete
information.
WARNING!
Ignoring the Rearview Mirror light could mean
you will not have SOS Call services. If the Rear -
view Mirror light is illuminated, have an autho -
rized dealer service the SOS Call system
immediately.
The Occupant Restraint Control module turns
on the air bag Warning Light on the instrument
panel if a malfunction in any part of the
system is detected. If the Air Bag Warning
Light is illuminated, have an authorized dealer
service the Occupant Restraint Control system
immediately.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.CAUTION!
To avoid damage to the mirror during cleaning,
never spray any cleaning solution directly onto
the mirror. Apply the solution onto a clean cloth
and wipe the mirror clean.

22_WD_OM_EN_USC_t.book Page 238

252IN CASE OF EMERGENCY
(Continued)
FREEING A STUCK VEHICLE
If your vehicle becomes stuck in mud, sand or
snow, it can often be moved using a rocking
motion. Turn the steering wheel right and left to
clear the area around the front wheels. Push and
hold the lock button on the gear selector. Then,
shift back and forth between DRIVE (D) and
REVERSE (R) while gently pressing the accelerator.
NOTE:Shifts between DRIVE (D) and REVERSE (R) can
only be achieved at wheel speeds of 5 mph
(8 km/h) or less. Whenever the transmission
remains in NEUTRAL (N) for more than two
seconds, you must press the brake pedal to
engage DRIVE (D) or REVERSE (R).
Use the least amount of accelerator pedal
pressure that will maintain the rocking motion
without spinning the wheels or racing the engine.
NOTE:Push the ESC OFF button to place the Electronic
Stability Control (ESC) system in “Partial OFF”
mode, before rocking the vehicle Úpage 184.
Once the vehicle has been freed, push the ESC OFF
button again to restore ESC On mode.
WARNING!
Fast spinning tires can be dangerous. Forces
generated by excessive wheel speeds may
cause damage, or even failure, of the axle and
tires. A tire could explode and injure someone.
Do not spin your vehicle's wheels faster
than 30 mph (48 km/h) or for longer than
30 seconds continuously without stopping when
you are stuck and do not let anyone near a
spinning wheel, no matter what the speed.
CAUTION!
Racing the engine or spinning the wheels may
lead to transmission overheating and failure.
Allow the engine to idle with the transmission
in NEUTRAL for at least one minute after every
five rocking-motion cycles. This will minimize
overheating and reduce the risk of transmis -
sion failure during prolonged efforts to free a
stuck vehicle.
When “rocking” a stuck vehicle by shifting
between DRIVE and REVERSE, do not spin the
wheels faster than 15 mph (24 km/h), or
drivetrain damage may result.
Revving the engine or spinning the wheels too
fast may lead to transmission overheating and
failure. It can also damage the tires. Do not
spin the wheels above 30 mph (48 km/h)
while in gear (no transmission shifting occur -
ring).
CAUTION!

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254IN CASE OF EMERGENCY
(Continued)
REAR WHEEL DRIVE MODELS
FCA US LLC recommends towing your vehicle with
all four wheels OFF the ground using a flatbed.
If flatbed equipment is not available, and the
transmission is operable, the vehicle may be towed
(with rear wheels off the ground) under the
following conditions:
The transmission must be in NEUTRAL (N).
For instructions on shifting the transmission to
NEUTRAL (N) when the engine is off
Ú page 250.
The towing speed must not exceed 30 mph
(48 km/h).
The towing distance must not exceed 30 miles
(48 km).
If the transmission is not operable, or the vehicle
must be towed faster than 30 mph (48 km/h) or
farther than 30 miles (48 km), tow with the rear
wheels OFF the ground. Acceptable methods are to tow the vehicle on a flatbed, or with the front
wheels raised and the rear wheels on a towing
dolly, or (when using a suitable steering wheel
stabilizer to hold the front wheels in the straight
position) with the rear wheels raised and the front
wheels
ON the ground.
ALL WHEEL DRIVE MODELS
FCA US LLC recommends towing with all wheels
OFF the ground. Acceptable methods are to tow
the vehicle on a flatbed or with one end of the
vehicle raised and the opposite end on a towing
dolly.
If flatbed equipment is not available, and the
transfer case is operable, vehicles with a
two-speed transfer case may be towed (in the
forward direction, with ALL wheels on the ground),
IF the transfer case is in NEUTRAL (N) and the
transmission is in PARK Úpage 149.
Vehicles equipped with a single-speed transfer
case have no NEUTRAL (N) position, and therefore
must be towed will all four wheels OFF the ground.ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS)
This vehicle is equipped with an Enhanced
Accident Response System.
This feature is a communication network that
takes effect in the event of an impact Úpage 214.
EVENT DATA RECORDER (EDR)
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR is to
record data that will assist in understanding how a
vehicle’s systems performed under certain crash
or near crash-like situations, such as an air bag
deployment or hitting a road obstacle Úpage 215.CAUTION!
Towing faster than 30 mph (48 km/h) or
farther than 30 miles (48 km) with rear
wheels on the ground can cause severe trans -
mission damage. Damage from improper
towing is not covered under the New Vehicle
Limited Warranty.
CAUTION!
Front or rear wheel lifts must not be used
(if the remaining wheels are on the ground).
Internal damage to the transmission or
transfer case will occur if a front or rear wheel
lift is used when towing.
Towing this vehicle in violation of the above
requirements can cause severe transmission
and/or transfer case damage. Damage from
improper towing is not covered under the New
Vehicle Limited Warranty.
CAUTION!

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262SERVICING AND MAINTENANCE
PRESSURE WASHING
Cleaning the engine compartment with a high
pressure washer is not recommended.
VEHICLE MAINTENANCE
An authorized dealer has the qualified service
personnel, special tools, and equipment to
perform all service operations in an expert
manner. Service Manuals are available which
include detailed service information for your
vehicle. Refer to these Service Manuals before
attempting any procedure yourself.
NOTE:Intentional tampering with emissions control
systems may void your warranty and could result in
civil penalties being assessed against you.
ENGINE OIL
Engine Oil Selection
Use only the manufacturer's recommended fluid
Úpage 312.
NOTE:Hemi engines at times can tick right after startup
and then quiet down after approximately 30
seconds. This is normal and will not harm the
engine. This characteristic can be caused by short
drive cycles. For example, if the vehicle is started
then shut off after driving a short distance. Upon
restarting, you may experience a ticking sound.
Other causes could be if the vehicle is unused for
an extended period of time, incorrect oil, extended
oil changes or extended idling. If the engine
continues to tick or if the Malfunction Indicator
Battery posts, terminals, and related accesso -
ries contain lead and lead compounds. Wash
hands after handling.
CAUTION!
It is essential when replacing the cables on
the battery that the positive cable is attached
to the positive post and the negative cable is
attached to the negative post. Battery posts
are marked positive (+) and negative (-) and
are identified on the battery case. Cable
clamps should be tight on the terminal posts
and free of corrosion.
If a “fast charger” is used while the battery is
in the vehicle, disconnect both vehicle battery
cables before connecting the charger to the
battery. Do not use a “fast charger” to provide
starting voltage.
WARNING!
CAUTION!
Precautions have been taken to safeguard all
parts and connections however, the pressures
generated by these machines is such that
complete protection against water ingress
cannot be guaranteed.
WARNING!
You can be badly injured working on or around a
motor vehicle. Only do service work for which
you have the knowledge and the proper
equipment. If you have any doubt about your
ability to perform a service job, take your vehicle
to a competent mechanic.

22_WD_OM_EN_USC_t.book Page 262

SERVICING AND MAINTENANCE263
Light (MIL) comes on, see the nearest authorized
dealer.
American Petroleum Institute (API)
Approved Engine Oil
These symbols mean that the oil has been certified
by the API. The manufacturer only recommends
API trademark oils. The API Starburst trademark certifies
0W-20, 0W-30 and 5W-30 engine oils.
The API Donut trademark certifies 0W-40
and 5W-40 engine oil.
Synthetic Engine Oils
Your engine was designed for synthetic engine oils,
only use synthetic API approved engine oils.
Synthetic engine oils which do not have both the
correct API trademark and the correct SAE viscosity
grade numbers should not be used.
Materials Added To Engine Oil
The manufacturer strongly recommends against
the addition of any additives (other than leak
detection dyes) to the engine oil. Engine oil is an
engineered product and its performance may be
impaired by supplemental additives.
Disposing Of Used Engine Oil And Oil
Filters
Care should be taken in disposing of used engine
oil and oil filters from your vehicle. Used oil and oil
filters, indiscriminately discarded, can present a
problem to the environment. Contact an
authorized dealer, service station or governmental
agency for advice on how and where used oil and
oil filters can be safely discarded in your area.
ENGINE OIL FILTER
The engine oil filter should be replaced with a new
filter at every engine oil change.
Engine Oil Filter Selection
A full-flow type disposable oil filter should be used
for replacement. The quality of replacement filters
varies considerably. Only high quality Mopar®
certified filters should be used.
ENGINE AIR CLEANER FILTER
For the proper maintenance intervals Úpage 256.
Engine Air Cleaner Filter Selection
The quality of replacement filters varies
considerably. Only high quality Mopar® certified
filters should be used.
CAUTION!
Do not use chemical flushes in your engine oil as
the chemicals can damage your engine. Such
damage is not covered by the New Vehicle
Limited Warranty.
WARNING!
The air induction system (air cleaner, hoses,
etc.) can provide a measure of protection in the
case of engine backfire. Do not remove the air
induction system (air cleaner, hoses, etc.) unless
such removal is necessary for repair or
maintenance. Make sure that no one is near the
engine compartment before starting the vehicle
with the air induction system (air cleaner, hoses,
etc.) removed. Failure to do so can result in
serious personal injury.
8

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SERVICING AND MAINTENANCE265
Refrigerant Recovery And Recycling
R-134a — If Equipped
R-134a Air Conditioning Refrigerant is a Hydrofluo -
rocarbon (HFC) that is an ozone-friendly
substance. The manufacturer recommends that
air conditioning service be performed by an
authorized dealer or other service facilities using
recovery and recycling equipment.
NOTE:Use only the manufacturer approved A/C system
PAG compressor oil and refrigerants.
Refrigerant Recovery And Recycling
R-1234yf — If Equipped
R-1234yf Air Conditioning Refrigerant is a Hydroflu -
oroolefin (HFO) that is endorsed by the
Environmental Protection Agency and is an
ozone-friendly substance with a low
global-warming potential. The manufacturer
recommends that air conditioning service be
performed by an authorized dealer using recovery
and recycling equipment.
NOTE:Use only the manufacturer approved A/C system
PAG compressor oil, and refrigerants.
Cabin Air Filter
For the proper maintenance intervals Úpage 256. The cabin air filter is located in the fresh air inlet
behind the glove compartment. Perform the
following procedure to replace the filter:

1. Open the glove compartment and remove all
contents.

Glove Compartment

2. There are glove compartment travel stops on both sides of the glove compartment door.
Partially close the glove compartment door
and push inward to release the glove
compartment travel stop on one side and
repeat this procedure for the opposite side.
CAUTION!
Do not use chemical flushes in your air
conditioning system as the chemicals can
damage your air conditioning components. Such
damage is not covered by the New Vehicle
Limited Warranty.
WARNING!
Do not remove the cabin air filter while the
vehicle is running, or while the ignition is in the
ACC or ON/RUN mode. With the cabin air filter
removed and the blower operating, the blower
can contact hands and may propel dirt and
debris into your eyes, resulting in personal injury.1 — Glove Compartment Travel Stops
2 — Glove Compartment Tension Tether
3 — Glove Compartment Door
8

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SERVICING AND MAINTENANCE267
ACCESSORY DRIVE BELT INSPECTION
When inspecting accessory drive belts, small
cracks that run across the ribbed surface of the
belt from rib to rib, are considered normal. This is
not a reason to replace belt. However, cracks
running along a rib (not across) are not normal.
Any belt with cracks running along a rib must be
replaced. Also have the belt replaced if it has
excessive wear, frayed cords or severe glazing.
Accessory Belt (Serpentine Belt)

Conditions that would require replacement:
Rib chunking (one or more ribs has separated
from belt body)
Rib or belt wear
Longitudinal belt cracking (cracks between two
ribs)
Belt slips
Groove jumping (belt does not maintain correct
position on pulley)
Belt broken (identify and correct problem before
new belt is installed)
Noise (objectionable squeal, squeak, or rumble
is heard or felt while drive belt is in operation) Some conditions can be caused by a faulty
component such as a belt pulley. Belt pulleys
should be carefully inspected for damage and
proper alignment.
Belt replacement on some models requires the
use of special tools. We recommend having your
vehicle serviced at an authorized dealer.
BODY LUBRICATION
Locks and all body pivot points, including such
items as seat tracks, door hinge pivot points and
rollers, liftgate, tailgate, decklid, sliding doors and
hood hinges, should be lubricated periodically. Use
a lithium-based grease, such as Mopar® Spray
White Lube to ensure quiet, easy operation and to
protect against rust and wear. Prior to the
application of any lubricant, the parts concerned
should be wiped clean to remove dust and grit;
after lubricating excess oil and grease should be
removed. Particular attention should also be given
to hood latching components to ensure proper
function. When performing other underhood
services, the hood latch, release mechanism and
safety catch should be cleaned and lubricated.
The external lock cylinders should be lubricated
twice a year, preferably in the Autumn and Spring.
Apply a small amount of a high quality lubricant,
such as Mopar® Lock Cylinder Lubricant directly
into the lock cylinder.
WARNING!
Do not attempt to inspect an accessory drive
belt with vehicle running.
When working near the radiator cooling fan,
disconnect the fan motor lead. The fan is
temperature controlled and can start at any
time regardless of ignition mode. You could be
injured by the moving fan blades.
You can be badly injured working on or around
a motor vehicle. Only do service work for which
you have the knowledge and the proper equip
-
ment. If you have any doubt about your ability
to perform a service job, take your vehicle to a
competent mechanic.
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