2022 DODGE DURANGO Eco

313
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by the
warranty. Discuss additional charges with the
service manager. Keep a maintenance log of your
vehicle's service history. This can often provide a
clue to the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an
accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the items
in order of priority. At many authorized dealers, you
may obtain a rental vehicle (additional charges
may apply). If you need a rental, it is advisable to
make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized
dealer. We strongly recommend that you take the
vehicle to an authorized dealer. They know your
vehicle the best, and are most concerned that
you get prompt and high quality service.
FCA US LLC’s authorized dealers have the
facilities, factory-trained technicians, special tools,
and the latest information to ensure the vehicle is
fixed correctly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. If for some reason
you are still not satisfied, talk to the general
manager or owner of the authorized dealer. They
want to know if you need assistance. If an
authorized dealer is unable to resolve the concern,
you may contact FCA US LLC's Customer
Assistance center.Any communication to FCA US LLC’s customer
center should include the following information:Owner's name and address
Owner's telephone number
(home, mobile, and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
FCA U S LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English /
(800) 387-9983 French
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314CUSTOMER ASSISTANCE
MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico City: (800) 505-1300
Outside Mexico City: +(52) 55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing difficulties,
FCA US LLC has installed special Telecommu -
nication Devices for the Deaf (TDD) equipment at
its customer center. Any hearing or speech
impaired customer, who has access to a TDD or a
conventional teletypewriter (TTY) in the United
States, can communicate with FCA US LLC by
dialing 1-800-380-2479. Canadian residents with hearing difficulties that
require assistance can use the special needs relay
service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice callers,
dial 1-800-855-0511 to connect with a Bell Relay
Service operator.
SERVICE CONTRACT
You may have purchased a service contract for a
vehicle to help protect you from the high cost of
unexpected repairs after FCA US LLC's New Vehicle
Limited Warranty expires. The Mopar® Vehicle
Protection plans are the ONLY vehicle extended
protection plans authorized, endorsed and backed
by FCA US LLC to provide additional protection
beyond your vehicle’s warranty. If you purchased a
Mopar® Vehicle Protection Plan, you will receive
Plan Provisions and an Owner Identification Card in
the mail within three weeks of the vehicle delivery
date. If you have any questions about the service
contract, call FCA US LLC’s Service Contract
National Customer Hotline at 1-800-521-9922
(Canadian residents, call (800) 465-2001
English / (800) 387-9983 French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty expires,
please refer to the contract documents, and
contact the person listed in those documents.
We appreciate that you have made a major
investment when you purchased the vehicle.
An authorized dealer has also made a major
investment in facilities, tools, and training to
assure that you are absolutely delighted with the
ownership experience.

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CUSTOMER ASSISTANCE315
WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable to
this vehicle and market. Refer to
www.mopar.com/om for further information.
See the Warranty Information for the terms and
provisions of FCA Canada Inc. warranties
applicable to this vehicle and market.
Use this QR code to access your
digital experience.
MOPAR® PARTS
Mopar® original equipment parts & accessories
and factory filled fluids are available from an
authorized dealer. They are recommended for your
vehicle to keep it operating at its best and maintain
its original condition.
REPORTING SAFETY DEFECTS
IN THE 50 UNITED STATES AND
W
ASHINGTON, D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in
addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer or FCA US LLC.

To contact NHTSA, you may call the Vehicle
Safety Hotline toll free at 1-888-327-4236
(TTY: 1-800-424-9153); or go to

http://www.safercar.gov
; or write to:
Administrator, NHTSA, 1200
New Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can also obtain other information
about motor vehicle safety from

http://www.safercar.gov

.

IN CANADA
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle Defect
Investigations and Recalls at
1-800-333-0510 or go to
wwwapps.tc.gc.ca/Saf-Sec-Sur/7/
PCDB-BDPP.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either
the website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide a
complete working knowledge of the vehicle,
system, and/or components and is written in
straightforward language with illustrations,
diagrams, and charts.
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316CUSTOMER ASSISTANCE
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations. These
manuals make it easy to find and fix problems on
computer-controlled vehicle systems and features.
They show exactly how to find and correct
problems, using step-by-step troubleshooting and
drivability procedures, proven diagnostic tests and
a complete list of all tools and equipment.
To order a hard copy of your Service or Diagnostic
Procedure manuals, visit:
www.techauthority.com (US and Canada).
Owner's Manuals
These Owner's Manuals have been prepared
with the assistance of service and engineering
specialists to acquaint you with specific
FCA vehicles.
To access your Owner's Information online, visit
www.mopar.com/om (US) or www.owners.mopar.ca (Canada).
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
Owner's Manuals, Radio Manuals and Warranty
Information Books can be ordered through
Archway at:
1-800-387-1143 (Canada)
GENERAL INFORMATION
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC Rules
and with Innovation, Science and Economic
Development Canada license-exempt RSS
standard(s). Operation is subject to the following
two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic Development
applicables aux appareils radio exempts de
licence. L'exploitation est autorisée aux deux
conditions suivantes:

1. l'appareil ne doit pas produire de brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre
le fonctionnement. La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no
cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:Changes or modifications not expressly approved
by the party responsible for compliance could void
the user’s authority to operate the equipment.

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317
INDEX
A
About Your Brakes......................................... 307Adaptive Cruise Control (ACC)
(Cruise Control).................................... 116, 118Adding Engine Coolant (Antifreeze)............... 273Adding Fuel.................................................... 137Additives, Fuel............................................... 309AdjustDown.................................................... 34, 35Forward................................................ 34, 35Rearward.............................................. 34, 35Up......................................................... 34, 35Air BagAir Bag Operation...................................... 206Air Bag Warning Light...................... 204, 207Driver Knee Air Bag................................... 211Enhanced Accident Response......... 214, 254Event Data Recorder (EDR)....................... 254Front Air Bag............................................. 207If Deployment Occurs................................ 213Knee Impact Bolsters................................ 211Maintaining Your Air Bag System.............. 215Maintenance............................................. 215
Redundant Air Bag Warning Light............. 205Side Air Bags............................................ 211Transporting Pets..................................... 232Air Bag Light.................................. 89, 204, 232Air Cleaner, Engine
(Engine Air Cleaner Filter)............................. 263Air Conditioner Maintenance........................ 264Air Conditioner Refrigerant.................. 264, 265Air Conditioner System................................. 264Air ConditioningRear............................................................. 59Air Conditioning Filter.................... 61, 264, 265Air Conditioning System................................... 60Air Conditioning, Operating Tips....................... 61Air Filter........................................................ 263Air PressureTires......................................................... 293AlarmArm The System................................... 21, 22Disarm The System..................................... 21Rearm The System...................................... 22Security Alarm............................................. 92Alarm SystemSecurity Alarm............................................. 21
All Wheel Drive (AWD)................................... 109Alterations/ModificationsVehicle.........................................................10Antifreeze (Engine Coolant).................. 272, 311Disposal.................................................... 273Anti-Lock Brake System (ABS)....................... 182Anti-Lock Warning Light...................................92Assist, Hill Start............................................. 186Audio Systems (Radio).................................. 156Auto Down Power Windows..............................70Automatic Headlights.......................................49Automatic High Beams.....................................48Automatic Temperature Control (ATC)..............60Automatic Transmission......................... 99, 105Adding Fluid.............................................. 275Fluid And Filter Change............................. 275Fluid Change............................................. 275Fluid Level Check...................................... 275Fluid Type........................................ 276, 312Special Additives...................................... 275Automatic Transmission Limp Home Mode... 108Auxiliary Driving Systems.............................. 188Auxiliary Electrical Outlet (Power Outlet)..........66Auxiliary Power Outlet......................................66Axle Fluid....................................................... 31211

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319
Disabled Vehicle Towing
................................ 253Disposal Antifreeze (Engine Coolant)....................... 273Door Ajar................................................... 90, 91Door Ajar Light.......................................... 90, 91Door Locks............................................... 22, 25Child-Protection Door Lock — Rear Doors.... 25Doors............................................................... 22Driver’s Seat Back Tilt..................................... 29Driving........................................................... 153
E
Economy (Fuel) Mode.................................... 105Electric Brake Control System....................... 183Anti-Lock Brake System............................. 182Electronic Roll Mitigation................. 184, 187Electric Remote Mirrors................................... 42Electrical Outlet, Auxiliary (Power Outlet)......... 66Electronic Speed Control (Cruise Control)...... 117Electronic Stability Control (ESC)...................184Electronic Throttle Control Warning Light........ 91Electronically Shifted Transfer Case.............. 109Emergency Gas Can Refueling...................... 248Emergency, In Case OfFreeing Vehicle When Stuck...................... 252Hazard Warning Flasher............................ 235Jacking...................................................... 239Jump Starting............................................ 246
Emission Control System Maintenance........... 98Engine........................................................... 259Air Cleaner................................................ 263Break-In Recommendations..................... 102Checking Oil Level.................................... 261Compartment.................................. 259, 260Compartment Identification............. 259, 260Cooling..................................................... 272Exhaust Gas Caution................................ 234Fails To Start............................................ 102Flooded, Starting...................................... 102Fuel Requirements.......................... 308, 311Jump Starting........................................... 246Oil.................................................... 262, 311Oil Filler Cap............................................. 259Oil Filter.................................................... 263Oil Selection........................... 262, 311, 312Oil Synthetic............................................. 263Starting........................................................ 99Enhanced Accident
Response Feature............................... 214, 254Ethanol......................................................... 309Exhaust Gas Cautions................................... 234Exhaust System................................... 234, 271Exterior Lights............................... 47, 234, 284
F
FiltersAir Cleaner
................................................ 263Air Conditioning........................ 61, 264, 265Engine Oil................................................. 263Engine Oil Disposal................................... 263Flashers........................................................ 235Hazard Warning........................................ 235Turn Signals.............................. 96, 234, 285Flash-To-Pass...................................................49Flooded Engine Starting................................ 102Fluid Capacities............................................ 311Fluid Leaks.................................................... 234Fluid Level ChecksBrake........................................................ 274Engine Oil................................................. 261Fluids And Lubricants.................................... 312Fog Lights..................................................... 285Fog Lights, Service........................................ 285Fold-Flat Seats.................................................29Folding Rear Seats...........................................31Forward Collision Warning............................ 191Four-Way Hazard Flasher.............................. 235Freeing A Stuck Vehicle................................. 252Front Axle (Differential)................................. 276
11

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320 Fuel
............................................................... 308Additives................................................... 309Clean Air.................................................... 309Economy Mode.......................................... 105Ethanol...................................................... 309Gasoline.................................................... 308Materials Added........................................ 309Methanol................................................... 309Octane Rating................................. 308, 309Requirements................................. 308, 311Specifications............................................ 312Tank Capacity............................................ 311Fueling........................................................... 137Fuses............................................................. 277
G
Garage Door Opener (HomeLink).................... 43Gasoline, (Fuel)............................................. 308Gasoline, Clean Air........................................ 309Gasoline, Reformulated................................. 309Gear Ranges.................................................. 106Glass Cleaning............................................... 306Gross Axle Weight Rating............................... 140Gross Vehicle Weight Rating.......................... 139GVWR............................................................ 138
H
Hazard Warning Flashers.............................. 235Head Restraints............................................... 37Headlights Automatic.................................................... 49Cleaning................................................... 304High Beam/Low Beam Select Switch.......... 48Lights On Reminder..................................... 49On With Wipers............................................ 49Passing........................................................ 49Heated Mirrors................................................. 42Heated Seats................................................... 36Heated Steering Wheel.................................... 27Hill Start Assist.............................................. 186HitchesTrailer Towing........................................... 141HomeLink (Garage Door Opener)..................... 43Hood Prop........................................................ 73Hood Release.................................................. 73
I
Ignition............................................................. 17Key Fob Battery Low Or Dead...................... 17Key Fob Not Detected................................. 17Keyless Ignition........................................... 17Keyless Push Button................................... 17Push Button Ignition.................................... 17Switch.......................................................... 17
Illuminated Entry..............................................52Immobilizer (Sentry Key)..................................17Inside Rearview Mirror........................... 41, 235Instrument Cluster....................................80, 81Display........................................... 81, 82, 85Menu Items.................................................86Instrument Cluster DisplayAudio...........................................................87Driver Assist.................................................86Messages....................................................87Screen Setup...............................................87Speedometer...............................................86Trailer Tow...................................................87Trip..............................................................87Vehicle Info..................................................86Instrument Panel Lens Cleaning................... 306Integrated Trailer Brake Control.................... 145Interior And Instrument Lights.........................50Interior Appearance Care.............................. 305Interior Lights...................................................50Intermittent Wipers (Delay Wipers)..................52InverterPower...........................................................68iPod/USB/MP3 Control....................................64

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322 Locks Child Protection
........................................... 25Manual........................................................ 22Power Door.................................................. 23Lubrication, Body........................................... 267Lug Nuts/Bolts.............................................. 307Luggage Carrier............................................... 76
M
Maintenance................................................... 72Maintenance Free Battery............................. 261Maintenance Schedule.................................. 255Malfunction Indicator Light
(Check Engine)......................................... 93, 98ManualService...................................................... 315Memory Feature (Memory Seats).................... 27Memory Seat................................................... 27Memory Seats And Radio................................ 27Methanol....................................................... 309Mirrors............................................................. 41Electric Remote........................................... 42Exterior Folding........................................... 42Heated........................................................ 42Outside........................................................ 42Rearview............................................ 41, 235Vanity.......................................................... 41Modifications/AlterationsVehicle........................................................ 10
Monitor, Tire Pressure System...................... 193Mopar Parts.................................................. 315Multi-Function Control Lever............................ 47
N
New Vehicle Break-In Period......................... 102
O
Occupant Restraints..................................... 196Octane Rating, Gasoline (Fuel)............ 308, 309Oil Change Indicator........................................ 84Reset........................................................... 84Oil Filter, Change.......................................... 263Oil Filter, Selection........................................ 263Oil Pressure Light............................................. 91Oil, Engine..................................................... 262Capacity.................................................... 311Checking................................................... 261Dipstick.................................................... 261Disposal................................................... 263Filter......................................................... 263Filter Disposal........................................... 263Identification Logo.................................... 263Materials Added To.................................. 263Pressure Warning Light............................... 91Recommendation............................ 262, 311Synthetic.................................................. 263Viscosity................................................... 311Onboard Diagnostic System............................. 97Operating Precautions..................................... 97
Operator ManualOwner's Manual........................................ 315Outside Rearview Mirrors.................................42
P
Paint Care..................................................... 304Parking Brake............................................... 103ParkSense System, Rear............................... 127Passive Entry....................................................23Pets............................................................... 232Pinch Protection...............................................72Placard, Tire And Loading Information.......... 290PowerBrakes...................................................... 307Distribution Center (Fuses)....................... 277Door Locks...................................................23Inverter........................................................68Liftgate........................................................73Mirrors.........................................................42Outlet (Auxiliary Electrical Outlet).................66Seats...........................................................34Steering........................................... 114, 312Sunroof........................................................71Tilt/Telescoping Steering Column................26Windows......................................................69Power SeatsDown....................................................34, 35Forward................................................34, 35Rearward..............................................34, 35Up.........................................................34, 35

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