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319
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by the
warranty. Discuss additional charges with the
service manager. Keep a maintenance log of your
vehicle's service history. This can often provide a
clue to the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an
accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the items
in order of priority. At many authorized dealers, you
may obtain a rental vehicle (additional charges
may apply). If you need a rental, it is advisable to
make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized
dealer. We strongly recommend that you take the
vehicle to an authorized dealer. They know your
vehicle the best, and are most concerned that you
get prompt and high quality service. FCA US LLC's
authorized dealers have the facilities,
factory-trained technicians, special tools, and the
latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. If for some reason
you are still not satisfied, talk to the general
manager or owner of the authorized dealer. They
want to know if you need assistance. If an
authorized dealer is unable to resolve the concern,
you may contact the FCA US LLC's Customer
Assistance center.Any communication to FCA US LLC's customer
center should include the following information:Owner's name and address
Owner's telephone number (home, mobile, and
office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
FCA U S LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983
French
10
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320CUSTOMER ASSISTANCE
MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: (800) 505-1300
Outside Mexico City: +(52) 55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 423-6343
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing difficulties,
FCA US LLC has installed special TDD (Telecommu -
nication Devices for the Deaf) equipment at its
customer center. Any hearing or speech impaired
customer, who has access to a TDD or a
conventional teletypewriter (TTY) in the United
States, can communicate with FCA US LLC by
dialing 1-800-380-2479. Canadian residents with hearing difficulties that
require assistance can use the special needs relay
service offered by Bell Canada. For TTY
teletypewriter users, dial 711 and for Voice callers,
dial 1-800-855-0511 to connect with a Bell Relay
Service operator.
SERVICE CONTRACT
You may have purchased a service contract for a
vehicle to help protect you from the high cost of
unexpected repairs after FCA US LLC's New Vehicle
Limited Warranty expires. The Mopar® Vehicle
Protection plans are the ONLY vehicle extended
protection plans authorized, endorsed and backed
by FCA US LLC to provide additional protection
beyond your vehicle’s warranty. If you purchased a
Mopar® Vehicle Protection Plan, you will receive
Plan Provisions and an Owner Identification Card in
the mail within three weeks of the vehicle delivery
date. If you have any questions about the service
contract, call the FCA US LLC’s Service Contract
National Customer Hotline at 1-800-521-9922
(Canadian residents, call (800) 465-2001
English / (800) 387-9983 French).
FCA US LLC is not responsible for any service
contract you may have purchased from another
manufacturer. If you require service after the
FCA US LLC New Vehicle Limited Warranty expires,
please refer to the contract documents, and
contact the person listed in those documents.
We appreciate that you have made a major
investment when you purchased the vehicle. An
authorized dealer has also made a major
investment in facilities, tools, and training to
ensure that you are absolutely delighted with the
ownership experience.
WARNING!
Engine exhaust (internal combustion engines
only), some of its constituents, and certain
vehicle components contain, or emit, chemicals
known to the State of California to cause cancer
and birth defects, or other reproductive harm. In
addition, certain fluids contained in vehicles and
certain products of component wear contain, or
emit, chemicals known to the State of California
to cause cancer and birth defects, or other
reproductive harm.
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CUSTOMER ASSISTANCE321
WARRANTY INFORMATION
See the Warranty Information for the terms and
provisions of FCA US LLC warranties applicable to
this vehicle and market. Refer to
www.mopar.com/om for further information.
See the Warranty Information for the terms and
provisions of FCA Canada Inc. warranties
applicable to this vehicle and market.
Use this QR code to access your
digital experience.
MOPAR® PARTS
Mopar® original equipment parts & accessories
and factory filled fluids are available from an
authorized dealer. They are recommended for your
vehicle to keep it operating at its best and maintain
its original condition.
REPORTING SAFETY DEFECTS
IN THE 50 UNITED STATES AND
W
ASHINGTON, D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in
addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer or FCA US LLC. To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY:
1-800-424-9153); or go to http://
www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey
Avenue, SE., West Building, Washington,
D.C. 20590. You can also obtain other
information about motor vehicle safety
from http://www.safercar.gov.
IN CANADA
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle Defect
Investigations and Recalls at
1-800-333-0510 or go to
wwwapps.tc.gc.ca/Saf-Sec-Sur/7/
PCDB-BDPP.
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322CUSTOMER ASSISTANCE
PUBLICATION ORDER FORMS
To order the following manuals, you may use either
the website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide a
complete working knowledge of the vehicle,
system, and/or components and is written in
straightforward language with illustrations,
diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations. These
manuals make it easy to find and fix problems on
computer-controlled vehicle systems and features.
They show exactly how to find and correct
problems, using step-by-step troubleshooting and
drivability procedures, proven diagnostic tests and
a complete list of all tools and equipment.
To order a hard copy of your Service or Diagnostic
Procedure manuals, visit:
www.techauthority.com (US and Canada).
Owner's Manuals
These Owner's Manuals have been prepared with
the assistance of service and engineering
specialists to acquaint you with specific FCA
vehicles. To access your Owner's Information online, visit
www.mopar.com/om (US) or www.owners.mopar.ca (Canada).
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
Owner's Manuals, Radio Manuals and Warranty
Information Books can be ordered through
Archway at:
1-800-387-1143 (Canada)
GENERAL INFORMATION
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC Rules
and with Innovation, Science and Economic
Development Canada license-exempt RSS
standard(s). Operation is subject to the following
two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may
cause undesired operation. Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic Development
applicables aux appareils radio exempts de
licence. L'exploitation est autorisée aux deux
conditions suivantes:
1. l'appareil ne doit pas produire de brouillage,
et
2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre
le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:
1. es posible que este equipo o dispositivo no cause interferencia perjudicial y
2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:Changes or modifications not expressly approved
by the party responsible for compliance could void
the user’s authority to operate the equipment.
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323
INDEX
A
About Your Brakes.................................. 86, 311ACC (Adaptive Cruise Control........................... 97Adaptive Cruise Control (ACC).......................... 97Adding Engine Coolant (Antifreeze)............... 272Adding Washing Fluid.................................... 261Additives, Fuel............................................... 313AdjustForward................................................ 32, 34Rearward.............................................. 32, 34Advance Phone Connectivity......................... 165Air Bag........................................................... 208Advance Front Air Bag............................... 208Air Bag Operation...................................... 210Air Bag Warning Light................................ 208Enhanced Accident Response......... 214, 253Event Data Recorder (EDR)....................... 253Front Air Bag............................................. 208If Deployment Occurs................................ 213Knee Impact Bolsters................................ 210Maintaining Your Air Bag System.............. 215Maintenance............................................. 215Redundant Air Bag Warning Light.............208Side Air Bags............................................. 210Transporting Pets...................................... 230
Air Bag Light.................................. 73, 208, 230Air Cleaner, Engine
(Engine Air Cleaner Filter)............................. 265Air Conditioner Maintenance........................ 266Air Conditioner Refrigerant........................... 266Air Conditioner System................................. 266Air Conditioning................................................ 51Air Conditioning Filter..............................55, 266Air Conditioning System................................... 51Air Conditioning, Operating Tips....................... 55Air Filter........................................................ 265Air PressureTires......................................................... 298AlarmArm The System.......................................... 21Rearm The System...................................... 21Security Alarm...................................... 21, 76Alarm SystemSecurity Alarm............................................. 21All Wheel Drive (AWD)................................... 276Alterations/ModificationsVehicle........................................................... 9Android Auto........................................ 167, 168Android Auto™
b
....................................... 167
Antifreeze (Engine Coolant).................. 272, 315Disposal.................................................... 273Anti-Lock Brake System (ABS)....................... 185Anti-Lock Warning Light...................................76Apple CarPlay....................................... 167, 170Apple CarPlay®
b
...................................... 169Arming SystemSecurity Alarm.............................................21Assist, Hill Start............................................. 189Audio Settings............................................... 152Audio Systems (Radio).................................. 122Auto Down Power Windows..............................60Automatic Door Locks......................................27Automatic Headlights.......................................46Automatic High Beams.....................................45Automatic Temperature Control (ATC)..............54Automatic Transmission...................................91Adding Fluid..................................... 276, 318Fluid And Filter Change............................. 276Fluid Change............................................. 276Fluid Level Check...................................... 275Fluid Type........................................ 276, 318Special Additives...................................... 275Automatic Transmission Limp
Home Mode..............................................27, 9411
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324 AutoPark
.......................................................... 84Autostick Operation.................................................... 95Axle Fluid....................................................... 318Axle Lubrication............................................. 318
B
Back-Up......................................................... 111Battery.................................................... 74, 262Charging System Light................................. 74Keyless Key Fob Replacement.................... 14Location.................................................... 262Belts, Seat..................................................... 230Blind Spot Monitoring.................................... 191BluetoothConnecting To A Particular MobilePhone Or Audio Device After Pairing
..... 161Body Mechanism Lubrication........................ 268B-Pillar Location............................................. 294Brake Assist System...................................... 186Brake Control System.................................... 186Brake Fluid.......................................... 274, 318Brake System...................................... 274, 311Fluid Check..................................... 274, 318Master Cylinder......................................... 274Parking........................................................ 86Warning Light..................................... 73, 311Brake/Transmission Interlock......................... 91Break-In Recommendations, New Vehicle....... 86Brightness, Interior Lights................................ 49
Bulb Replacement........................................ 286Bulbs, Light.......................................... 232, 286
C
Camera, Rear................................................ 111Capacities, Fluid........................................... 315Caps, FillerFuel.......................................................... 112Oil (Engine)............................................... 259Radiator (Coolant Pressure)..................... 273Car Washes................................................... 308Carbon Monoxide Warning............................ 232CargoVehicle Loading........................................ 113CD................................................................. 154Cellular Phone.............................................. 184Certification Label......................................... 113Chains, Tire................................................... 304Chart, Tire Sizing........................................... 291Check Engine Light
(Malfunction Indicator Light)............................ 81Checking Your Vehicle For Safety................. 230Checks, Safety.............................................. 230Child Restraint.............................................. 216Child RestraintsBooster Seats........................................... 219Child Seat Installation.............................. 228How To Stow An unused ALR Seat Belt.... 225Infant And Child Restraints....................... 217
Lower Anchors And Tethers ForChildren................................................ 221Older Children And Child Restraints.......... 218Seating Positions...................................... 220Clean Air Gasoline......................................... 313CleaningWheels...................................................... 303Climate Control................................................51Cold Weather Operation...................................86Compact Spare Tire...................................... 302Contract, Service........................................... 320Controls........................................................ 145Cooling Pressure Cap (Radiator Cap)............ 273Cooling System............................................. 271Adding Coolant (Antifreeze)...................... 272Coolant Level................................... 271, 273Cooling Capacity....................................... 315Disposal Of Used Coolant......................... 273Drain, Flush, And Refill............................. 271Inspection................................................. 273Points To Remember................................ 273Pressure Cap............................................ 273Radiator Cap............................................. 273Selection Of Coolant(Antifreeze)......................... 272, 315, 316Corrosion Protection..................................... 308Cruise Control..................................................97Cruise Control (Speed Control).........................97Cruise Light......................................................80Customer Assistance.................................... 319
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325
Customer Programmable Features
................123Cybersecurity................................................. 122
D
Daytime Running Lights................................... 45Dealer Service............................................... 263Deck Lid Power Release............................................ 62Defroster, Windshield.................................... 230De-Icer, Remote Start...................................... 20Delay (Intermittent) Wipers.............................. 50Deleting A Phone........................................... 161Deluxe Vehicle Security System....................... 22Diagnostic System, Onboard........................... 80Dimmer SwitchHeadlight..................................................... 45DipsticksOil (Engine)................................................ 261Disabled Vehicle Towing................................ 252Disc Drive...................................................... 154Disconnecting................................................ 161DisposalAntifreeze (Engine Coolant)....................... 273Disturb........................................................... 163Door Ajar.......................................................... 74Door Ajar Light................................................. 74Door LocksAutomatic.................................................... 27Doors............................................................... 23Drag & Drop................................................... 143
Drive Modes.................................................. 179Driver Memory Presets................................. 151Driver’s Seat Back Tilt...................................... 32DrivingThrough Flowing, Rising, Or ShallowStanding Water
.................................... 121
E
Electric Brake Control System....................... 186Anti-Lock Brake System............................ 185Electronic Roll Mitigation................. 187, 190Electric Remote Mirrors................................... 40Electrical Power Outlets................................... 57Electronic Power Distribution Center
(Fuses).......................................................... 277Electronic Speed Control (Cruise Control)........ 98Electronic Stability Control (ESC).................. 187Electronic Throttle Control Warning Light......... 75Emergency, In Case OfFreeing Vehicle When Stuck..................... 250Jacking..................................................... 237Jump Starting.................................. 246, 247Towing...................................................... 252Emission Control System Maintenance........... 81Engine.................................................. 259, 260Air Cleaner................................................ 265Block Heater................................................ 86Break-In Recommendations........................ 86Checking Oil Level.................................... 261Compartment.................................. 259, 260
Compartment Identification...................... 259Coolant (Antifreeze).................................. 271Cooling...................................................... 271Exhaust Gas Caution................................ 232Fails To Start................................................85Flooded, Starting.........................................85Fuel Requirements................................... 312Jump Starting.................................. 246, 247Oil...........................................263, 315, 316Oil Filler Cap............................................. 259Oil Filter.................................................... 265Oil Selection..................................... 263, 315Oil Synthetic.............................................. 263Overheating.............................................. 248Starting.................................................82, 83Enhanced Accident Response
Feature................................................ 214, 253Ethanol.......................................................... 313Exhaust Gas Cautions................................... 232Exhaust System................................... 232, 270Exterior Lighting...............................................44Exterior Lights........................................ 44, 232
F
Filler Location Fuel........................................ 112FiltersAir Cleaner................................................ 265Air Conditioning................................. 55, 266Engine Oil........................................ 265, 316Engine Oil Disposal................................... 265
11
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326 Flashers
......................................................... 233Hazard Warning......................................... 233Turn Signals................................ 47, 79, 232Flash-To-Pass.................................................. 46Flooded Engine Starting.................................. 85Fluid Capacities............................................. 315Fluid Leaks.................................................... 232Fluid Level Checks Brake........................................................ 274Cooling System.......................................... 271Engine Oil.................................................. 261Transfer Case............................................ 276Fluid, Brake................................................... 318Fog Lights........................................................ 47Fold-Flat Seats.......................................... 32, 33Forward Collision Warning............................. 194Freeing A Stuck Vehicle................................. 250Fuel............................................................... 312Additives................................................... 313Clean Air.................................................... 313Ethanol...................................................... 313Filler Cap (Gas Cap)................................... 112Gasoline.................................................... 312Materials Added........................................ 313Methanol................................................... 313Octane Rating................................. 312, 316Requirements........................................... 312Specifications............................................ 316Tank Capacity............................................ 315
Fueling.......................................................... 112Fuses............................................................ 277
G
Garage Door Opener (HomeLink)..................... 40Gas Cap (Fuel Filler Cap).............................. 112Gasoline, Clean Air........................................ 313Gasoline, Reformulated................................ 313Gear Ranges.................................................... 92Glass Cleaning.............................................. 310Gross Axle Weight Rating..................... 114, 115Gross Vehicle Weight Rating................ 113, 114GVWR............................................................ 113
H
HazardDriving Through Flowing, Rising, Or Shallow Standing Water
.................. 121Hazard Warning Flashers.............................. 233Head Restraints........................................ 37, 38Head Rests............................................... 37, 38HeadlightsAutomatic.................................................... 46Cleaning................................................... 308High Beam/Low Beam Select Switch.......... 45Lights On Reminder..................................... 47On With Wipers............................................ 46Passing........................................................ 46Switch.......................................................... 44
Time Delay...................................................47Washers.................................................... 261Heated Mirrors.................................................40Heated Seats...................................................35Heater..............................................................51Heater, Engine Block........................................86High Beam/Low Beam Select
(Dimmer) Switch..............................................45Hill Start Assist.............................................. 189HitchesTrailer Towing........................................... 116HomeLink (Garage Door Opener).....................40Hood Prop........................................................62Hood Release...................................................62
I
Ignition.............................................................17Switch..........................................................17Illuminated Entry..............................................49Information Center, Vehicle.............................66Inside Rearview Mirror........................... 39, 233Instrument ClusterDescriptions..........................................64, 79Display.................................................. 65, 68Instrument Cluster DisplayAudio...........................................................71Driver Assist.................................................70Fuel Economy.......................................70, 71
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