2022 CHRYSLER PACIFICA ESP

6WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES
2. WHAT IS COVERED UNDER FCA
US LLC'
S WARRANTIES
2.1. BASIC LIMITED WARRANTY
A. WHO IS COVERED

You are covered by the Basic Limited Warranty if you are a purchaser for
use of the vehicle.

B. WHAT IS COVERED

The Basic Limited Warranty covers the cost of all parts and labor needed
to repair any item on your vehicle when it left the manufacturing plant that
is defective in material, workmanship or factory preparation. There is no
list of covered parts since the only exceptions are the parts that are in
“section 2.1 C”. These warranty repairs or adjustments including all parts
and labor connected with them, will be made by an authorized dealer at no
charge, using new or remanufactured parts.

C. ITEMS COVERED BY OTHER WARRANTIES

The following are covered by separate warranties offered by their makers.
They are not covered by the Basic Limited Warranty:
• Tires
• Headphones
• Items added or changed after your vehicle left the manufacturing plant, such as accessories or protection products, or items changed because of
customization or van conversion
Be sure you get a copy of any warranty that applies to these items from the
manufacturer of the product.

D. TOWING COSTS ARE COVERED UNDER CERTAIN
C
IRCUMSTANCES

Roadside Assistance covers the cost of towing your vehicle to the nearest
Chrysler, Dodge, Jeep®, or Ram dealer if your vehicle becomes disabled
as a result of a mechanical breakdown. If you choose to go to another
dealership, you will be responsible for the cost if the extra distance
exceeds 10 miles. See “section 6.2” for information on how to get towing
service in the United States and Canada.

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8WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES
2.2. CORROSION WARRANTY
A. WHO IS COVERED

You are covered by the Corrosion Warranty if you are a purchaser for use
of the vehicle.

B. WHAT IS COVERED

The Corrosion Warranty covers the cost of all parts and labor needed to
repair or replace any sheet metal panels that get holes from rust or other
corrosion. If a hole occurs because of something other than corrosion, this
warranty does not apply. Cosmetic or surface corrosion resulting, for
example, from stone chips or scratches in the paint, is not covered. For
more details on what is not covered by this warranty, refer to “section 3.5”.

C. HOW LONG IT LASTS

The Corrosion Warranty starts when your Basic Limited Warranty begins
under “section 2.1 E”.
This warranty has two time-and-mileage limits:
• For sheet metal panels, the limit is three years, with no mileage limit.
• For an outer body sheet metal panel, one that is finish painted and that
someone can see when walking around the vehicle, the limit is five years,
with no mileage limit.

D. WHAT IS NOT COVERED

Please note that while the standard Corrosion Warranty applies to defects
in material and/or workmanship, it does not cover the vehicle's matte
finish appearance (if equipped).
Maintaining the matte finish appearance is solely the responsibility of the
vehicle owner as described in your Owner's Manual.

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WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES9
2.3. RESTRAINT SYSTEM LIMITED WARRANTY, VEHICLES SOLD
AND REGISTERED IN THE STATE OF KANSAS ONLY

For vehicles sold and registered in the State of Kansas, seat belts and
related seat belt components are warranted against defects in
workmanship and materials for 10 years, regardless of mileage.
This warranty does not cover replacement of seat belts and related
components required as the result of collision.

2.4. POWERTRAIN LIMITED WARRANTY
A. WHO IS COVERED

You are covered by the Powertrain Limited Warranty if you are a purchaser
for use of the vehicle.

B. WHAT IS COVERED

The Powertrain Limited Warranty covers the cost of all parts and labor
needed to repair a powertrain component listed in “section 2.4 E” below
that is defective in workmanship and materials.

C. HOW LONG IT LASTS

The Powertrain Limited Warranty lasts for up to five years or 60,000 miles
on the odometer, whichever occurs first, calculated from the start date of
the Basic Limited Warranty, as set forth in “section 2.1 E”.

D. TOWING COSTS ARE COVERED

Roadside Assistance covers the cost of towing your vehicle to the nearest
authorized Chrysler, Dodge, Jeep® or Ram dealer if your vehicle cannot be
driven because a covered part has failed.
If you choose to go to another dealership, you will be responsible for
the cost if the extra distance exceeds 10 miles. Refer to “section 6.2” for
information on how to get towing service in the United States and Canada.

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HOW TO GET WARRANTY SERVICE21
C. COVERED SERVICES

Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a service provider
to use your vehicle's temporary spare tire (if equipped) as recommended
in your Owner's Manual. This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being nearby, especially
when traveling away from home. We will dispatch a service provider to
deliver a small amount of fuel (maximum two gallons) to get you to a
nearby station.
Battery Jump Assistance
No time is a good time for a depleted battery, but with Roadside Assis -
tance, you do not have to worry about being stranded. We will dispatch a
service provider to provide you with a battery jump any time, day or night.
Lockout Service
Whether the keys are locked in your vehicle or frozen locks are keeping you
from getting on your way, Roadside Assistance can assist you. This service
is limited to providing access to the vehicle's seating area. It does not cover
the cost of replacement keys. Towing Service
Our towing service gives you peace of mind and confidence. If your vehicle
becomes disabled as a result of a mechanical breakdown, Roadside Assis
-
tance will dispatch a towing service provider to transport your vehicle to
the closest authorized Chrysler, Dodge, Jeep® or Ram dealer. If you
choose to go to another dealership, you will be responsible for the cost if
the extra distance exceeds 10 miles.

D. IF UNABLE TO CONTACT ROADSIDE ASSISTANCE

If you are unable to contact Roadside Assistance and you obtain towing
services on your own, you may submit your original receipts from the
licensed towing or service facility, for services rendered within 30 days of
the occurrence. Be sure to include your Vehicle Identification Number
(VIN), odometer mileage at the time of service and current mailing
address. We will process the claim based on vehicle and service eligibility.
If eligible, we will reimburse you for the reasonable amounts you actually
paid, based on the usual and customary charges for that service in the
area where they were provided. FCA US LLC's determination relating to
reimbursement are final. Correspondence should be mailed to:
FCA US LLC Customer Assistance Center
P.O. Box 9145
Medford, MA 02155
Attention: Claims Department

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HOW TO DEAL WITH WARRANTY PROBLEMS23
7. HOW TO DEAL WITH WARRANTY
P
ROBLEMS
7.1. STEPS TO TAKE
A. IN GENERAL

Normally, warranty problems can be resolved by an authorized dealer’s
sales or service departments. That is why you should always talk to an
authorized dealer’s service manager or sales manager first. If you are
not satisfied with an authorized dealer’s response to your problem,
FCA US LLC recommends that you discuss your problem with the owner or
general manager of the authorized dealer.
If an authorized dealer still cannot resolve the problem, contact the
FCA US LLC Customer Assistance Center listed in “section 7.2”.

B. WHAT FCA US LLC WILL DO

Once you have followed the recommended instructions described in
“section 7.1 A”, an FCA US LLC representative at FCA US LLC headquarters
will review your situation. If it is something that FCA US LLC can help you
with, FCA US LLC will provide an authorized dealer with all the information
and assistance necessary to resolve the problem. Even if FCA US LLC
cannot help you, FCA US LLC will acknowledge your contact and explain
FCA US LLC's position.

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HOW TO DEAL WITH WARRANTY PROBLEMS25

Upon receipt of your request:
• The National Center for Dispute Settlement (NCDS) will acknowledge
receipt of your request, by mail, within 10 days, and advise you whether
or not your dispute is within the jurisdiction of the process.
• When your request is within jurisdiction, NCDS will request FCA US LLC and the dealer to present their side of the dispute. You will receive copies
of their responses.
• While your dispute is pending, NCDS or FCA US LLC may contact you to see if your case can be settled by agreement. If a settlement is offered to
you, FCA US LLC will ask you to sign a form that contains that settlement.
Your case will then be closed. There is no requirement for you to partici -
pate in this settlement process.
• If you requested an oral hearing, a decision-maker will contact you to arrange a convenient time and place for a hearing. Usually, this will be at
a dealership near you.
• If you request a documents-only review, a NCDS panel will review and decide your case. Neither you, the dealer nor FCA US LLC need be
present.
• NCDS will send you a written Statement of Decision. This statement will include the decision, any action to be taken by the dealer or FCA US LLC
and the time by which the action must be taken. The decision will be
binding on the dealer and FCA US LLC but not on you unless you accept
the decision. • If any action is required on the part of the dealer or FCA US LLC you
will be contacted within 10 days after the date by which the dealer or
FCA US LLC must act to determine whether performance has been
rendered.
• The entire dispute settlement process will normally take no longer than 40 days.
• The CAP dispute settlement procedure does not take the place of any state or Federal legal remedies available to you. Whether or not you
decide to submit your dispute to the process, you are free to pursue other
legal remedies.

D. NOTICE UNDER STATE LEMON LAWS

Some states have laws allowing you to get a replacement vehicle or a
refund of the vehicle’s purchase price under certain circumstances. These
laws vary from state to state. If your state law allows, FCA US LLC requires
that you first notify us in writing of any service difficulty that you may have
experienced so that we can have a chance to make any needed repairs
before you are eligible for remedies provided by these laws. In all other
states, we ask that you give us written notice of any service difficulty. Send
your written notice to the FCA US LLC Customer Assistance Center at the
address in “section 7.2”.

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28MAINTENANCE
9. MAINTENANCE
9.1. GENERAL INFORMATION

It is your responsibility to properly maintain and operate your new vehicle.
Follow the instructions contained in the General and Scheduled Mainte -
nance Service guidelines in your Owner’s Manual. Regular, scheduled
maintenance is essential to trouble-free operation. If there is a dispute
between you and FCA US LLC concerning your maintenance of your
vehicle, FCA US LLC will require you to provide proof that your vehicle was
properly maintained.
For your convenience, FCA US LLC has prepared a Maintenance Schedule
with routine service intervals which is included in your Owner's Manual. It
is essential to follow these required maintenance intervals for safe
trouble-free operation.

9.2. WHERE TO GO FOR MAINTENANCE

FCA US LLC recommends that you return to the authorized dealer from
whom you bought your vehicle for all maintenance service both during and
after the warranty periods. Although you can get warranty service from any
authorized dealer who sells your particular make, returning to your selling
authorized dealer will help ensure that all your service needs are met and
that you are completely satisfied. The dealership technicians are specifi -
cally trained to perform maintenance and repair procedures on your
vehicle.
Authorized Chrysler, Dodge, Jeep® or Ram dealers will help ensure that
all your service needs are met and that you are completely satisfied.
FCA US LLC strongly recommends you use genuine FCA US LLC/Mopar®
parts to maintain your vehicle.

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