Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15440907) - 2022 - CRC - 12/17/21
VEHICLE CARE 297
How to Add Coolant to the
Surge Tank
{Warning
Spilling coolant on hot engine parts
can burn you. Coolant contains
ethylene glycol and it will burn if
the engine parts are hot enough.
{Warning
Steam and scalding liquids from a
hot cooling system are under
pressure. Turning the pressure cap,
even a little, can cause them to
come out at high speed and you
could be burned. Never turn the cap
when the cooling system, including
the pressure cap, is hot. Wait for
the cooling system and pressure
cap to cool.
Caution
Failure to follow the specific
coolant fill procedure could cause
the engine to overheat and could
cause system damage. If coolant is
not visible in the surge tank,
contact your dealer.
The coolant surge tank pressure cap
can be removed when the cooling
system, including the surge tank
pressure cap and upper radiator hose,
is no longer hot.
1. Turn the pressure cap slowly counterclockwise. If a hiss is heard,
wait for that to stop. A hiss means
there is still some pressure left.
2. Keep turning the pressure cap slowly and remove it.
3. If topping off the level in thecoolant surge tank, add the proper
mixture until the level reaches the
mark on the front of the tank and
replace the cap. Operate the
vehicle. Repeat steps 1–3, as
necessary.
If filling the system (such as after
servicing), follow the Automatic
Coolant Service Fill Instructions.
Caution
If the pressure cap is not tightly
installed, coolant loss and engine
damage may occur. Be sure the cap
is properly and tightly secured.
Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15440907) - 2022 - CRC - 12/17/21
304 VEHICLE CARE
2. Push the ENGINE START/STOP toturn the vehicle off.
3. Lift the wiper arm away from the window.
4. Push the release lever (2) to disengage the hook and push the
wiper arm (1) out of the blade
assembly (3).
5. Push the new blade assembly securely on the wiper arm until the
release lever clicks into place.
6. Start the engine and the rear wiper will return to its normal position.
Windshield Replacement
HUD System
If equipped, the windshield is part of
the HUD system. If the windshield
must be replaced, get one that is
designed for HUD or the HUD image
may look out of focus.
Driver Assistance Systems
When a windshield replacement is
needed and the vehicle is equipped
with a front-looking camera sensor for
the Driver Assistance Systems, the
windshield must be installed
according to GM specifications for
these systems to work properly. If it is
not, there may be unexpected
behavior and/or messages from these
systems.
Acoustic Windshield
The vehicle is equipped with an
acoustic windshield. If the windshield
needs to be replaced, be sure to get an
acoustic windshield so you will
continue to have the benefits an
acoustic windshield can provide.
Gas Strut(s)
This vehicle is equipped with gas
strut(s) to provide assistance in lifting
and holding open the hood/trunk/
liftgate system in full open position.
{Warning
If the gas struts that hold open the
hood, trunk, and/or liftgate fail, you
or others could be seriously injured.
Take the vehicle to your dealer for
service immediately. Visually
inspect the gas struts for signs of
wear, cracks, or other damage
periodically. Check to make sure the
hood/trunk/liftgate is held open
with enough force. If struts are
failing to hold the hood/trunk/
liftgate, do not operate. Have the
vehicle serviced.
Caution
Do not apply tape or hang any
objects from gas struts. Also do not
push down or pull on gas struts.
This may cause damage to the
vehicle.
See Maintenance Schedule 0368.
Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15440907) - 2022 - CRC - 12/17/21
338 VEHICLE CARE
Tire Chains
{Warning
If the vehicle has 235/60R18 or
245/45R20 size tires, do not use tire
chains. There is not enough
clearance. Tire chains used on a
vehicle without the proper amount
of clearance can cause damage to
the brakes, suspension, or other
vehicle parts. The area damaged by
the tire chains could cause loss of
control and a crash. Use another
type of traction device only if its
manufacturer recommends it for
the vehicle's tire size combination
and road conditions. Follow that
manufacturer's instructions. To
avoid vehicle damage, drive slow
and readjust or remove the traction
device if it contacts the vehicle. Do
not spin the wheels. If traction
devices are used, install them on
the front tires.
Caution
If the vehicle is equipped with a tire
size other than 235/60R18 or
245/45R20, use tire chains only
where legal and only when
necessary. Use low profile chains
that add no more than 12 mm
thickness to the tire tread and inner
sidewall. Use chains that are the
proper size for the tires. Install
them on the tires of the front axle.
Do not use chains on the tires of
the rear axle. Tighten them as
tightly as possible with the ends
securely fastened. Drive slowly and
follow the chain manufacturer's
instructions. If the chains contact
the vehicle, stop and retighten
them. If the contact continues, slow
down until it stops. Driving too fast
or spinning the wheels with chains
on will damage the vehicle.
If a Tire Goes Flat
It is unusual for a tire to blow out
while driving, especially if the tires are
maintained properly. SeeTires0318. If air goes out of a tire, it is much
more likely to leak out slowly. But if
there is ever a blowout, here are a few
tips about what to expect and what
to do:
If a front tire fails, the flat tire creates
a drag that pulls the vehicle toward
that side. Take your foot off the
accelerator pedal and grip the steering
wheel firmly. Steer to maintain lane
position, and then gently brake to a
stop, well off the road, if possible.
A rear blowout, particularly on a
curve, acts much like a skid and may
require the same correction as used in
a skid. Stop pressing the accelerator
pedal and steer to straighten the
vehicle. It may be very bumpy and
noisy. Gently brake to a stop, well off
the road, if possible.
{Warning
Driving on a flat tire will cause
permanent damage to the tire.
Re-inflating a tire after it has been
driven on while severely
underinflated or flat may cause a
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Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15440907) - 2022 - CRC - 12/17/21
VEHICLE CARE 353
{Warning
Using a match near a battery can
cause battery gas to explode. People
have been hurt doing this, and
some have been blinded. Use a
flashlight if you need more light.
Battery fluid contains acid that can
burn you. Do not get it on you.
If you accidentally get it in your
eyes or on your skin, flush the place
with water and get medical help
immediately.
{Warning
Fans or other moving engine parts
can injure you badly. Keep your
hands away from moving parts
once the engine is running.
5. Connect one end of the red positive (+) cable to the discharged
battery positive (+) terminal.
6. Connect the other end of the red positive (+) cable to the good
battery positive (+) terminal. 7. Connect one end of the black
negative (–) cable to the good
battery negative (–) terminal.
8. Connect the other end of the black negative (–) cable to the discharged
battery negative (–) terminal on the
driver side shock tower.
9. Start the engine in the vehicle with the good battery and run the
engine at idle speed for at least
four minutes.
10. Try to start the vehicle that had the dead battery. If it will not start
after a few tries, it probably needs
service.Caution
If the jumper cables are connected
or removed in the wrong order,
electrical shorting may occur and
damage the vehicle. The repairs
would not be covered by the vehicle
warranty. Always connect and
remove the jumper cables in the
correct order, making sure that the
cables do not touch each other or
other metal. Jumper Cable Removal
Reverse the sequence exactly when
removing the jumper cables.
After starting the disabled vehicle and
removing the jumper cables, allow it
to idle for several minutes.
Towing the Vehicle
Caution
Incorrectly transporting a disabled
vehicle may cause damage to the
vehicle. Use proper tire straps to
secure the vehicle to the flatbed
tow truck. Do not strap or hook to
any frame, underbody,
or suspension component not
specified below. Do not move
vehicles with drive axle tires on the
ground. Damage is not covered by
the vehicle warranty.
Caution
The vehicle may be equipped with
an electric parking brake and/or an
electronic shifter. In the event of a
(Continued)
Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15440907) - 2022 - CRC - 12/17/21
356 VEHICLE CARE
Dolly Towing
Loading up to the Dolly1. On level ground start the engine.
2. Release the park brake.
3. Apply the brake pedal and hold until the end of step 5.
4. Push and hold the Electric Parking Brake (EPB) switch. After
15 seconds, the EPB amber telltale
will begin flashing in the IP cluster.
5. When the indicator flashes amber, release the EPB within five seconds.
Then, push and release the EPB
switch and release the brake pedal. 6. The EPB amber telltale will remain
flashing and parking brake will be
released if process is successful.
7. Put the front wheels on the dolly.
8. Shift the transmission to P (Park).
9. Turn the vehicle off.
10. Secure the vehicle to the dolly.
11. Follow the dolly manufacturer's instructions for preparing the
vehicle and dolly for towing.
12. Open the hood.
13. Disconnect the negative (-) terminal connector from the
12–volt battery.
14. Close and latch the hood.
Unloading from the Dolly1. On level ground open the hood.
2. Connect the negative (-) terminal connector to the 12–volt battery.
3. Close the hood.
4. Follow the dolly manufacturer's instructions for preparing the
vehicle and dolly for unloading.
5. Unsecure the vehicle from the dolly.
6. Start the engine. 7. Shift the transmission to
R (Reverse).
8. Drive vehicle off of the dolly.
9. Shift the transmission to P (Park).
10. Apply the brake pedal and hold until step 12.
11. Push and hold the EPB switch for 5 seconds.
12. The EPB amber telltale in the IP cluster will go out.
13. Apply and release Parking Brake by pushing the EPB switch.Towing the Vehicle from
the Rear
Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15440907) - 2022 - CRC - 12/17/21
366 VEHICLE CARE
3. Make sure the floor mat is properlysecured in place. Verify the floor
mat does not interfere with the
pedals.
Cleaning Rubber Floor Mats
(All-Weather Mats and Floor
Liners)
See “Vinyl/Rubber” underInterior Care
0 361 for important cleaning
information.
Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15440907) - 2022 - CRC - 12/17/21
384 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 384
Customer Assistance Offices . . . . 386
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 387
Online Owner Center . . . . . . . . . . . . . 387
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 387
Roadside Service . . . . . . . . . . . . . . . . . 388
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 389
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 390
Collision Damage Repair . . . . . . . . . 391
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 393
Radio Frequency Statement . . . . . 393
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 394
Reporting Safety Defects to the Canadian Government . . . . . . . . . 394
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . 394
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 395
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 395
Event Data Recorders . . . . . . . . . . . . 395
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396
Infotainment System . . . . . . . . . . . . . 396
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15440907) - 2022 - CRC - 12/17/21
388 CUSTOMER INFORMATION
General Motors of Canada also has a
Mobility program. See
cadillaccanada.ca, or call
1-800-GM-DRIVE (800-463-7483) for
details. TTY users call 1-800-263-3830.
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users
(U.S. Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate
number of the vehicle
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.
In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any
changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges™
.Emergency Fuel Delivery: Delivery
of enough fuel for the vehicle to get
to the nearest service station.
.Lock-Out Service: Service to unlock
the vehicle if you are locked out.
A remote unlock may be available if you have OnStar. For security
reasons, the driver must present
identification before this service is
given.
.Emergency Tow from a Public
Road or Highway:
Tow to the
nearest Cadillac dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
Assistance is not given when the
vehicle is stuck in the sand, mud,
or snow.
.Flat Tire Change: Service to change
a flat tire with a spare tire. The
spare tire, if equipped, must be in
good condition and properly
inflated. It is your responsibility for
the repair or replacement of the tire
if it is not covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
.Trip Interruption Benefits and
Service: If your trip is interrupted
due to a warranty failure, incidental
expenses may be reimbursed during
the Powertrain warranty period.
Items considered are hotel, meals,