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uuAudio Error Messages uApple CarPlay/Android Auto
Features
Apple CarPlay/Android Auto
If an error occurs while using the Apple CarPlay or Android Auto, you may see the
following error messages. If you cannot clear the error message, contact a dealer.
Error MessageSolution
Error
Appears when Apple CarPlay or Android Auto fails to recognize your device.
Check if your device is compatible with Apple CarPlay or Android Auto, or the latest
version of the app is installed on your device.
Maximum Number of Apple CarPlay
Devices ExceededAppears when the number of stored Apple CarPlay devices or Android Auto devices
exceeds the limitation. Select Replace and Continue and delete a registered device to
connect a new device for the Apple CarPlay connection or Android Auto connection.
Maximum Number of Android Auto
Devices Exceeded
Phone Call ActiveAppears when the Android Auto device beco mes connected to USB during an active
Bluetooth ® hands-free phone call.
(connected device name) DisconnectedAppears when the paired device is disc onnected from the HFL function. Reconnect
device and try again.
Maximum Number of Bluetooth Devices
ExceededAppears when the number of stored Bluetooth® devices exceeds the limitation.
Select Replace and Continue and delete a registered devi ce to connect a new device
for the Bluetooth ® connection.
Bluetooth Connection ErrorAppears when Bluetooth® connection is failed.
Check the Bluetooth® connection of this audio system and your connected device.
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uuAudio Error Messages uApple CarPlay/Android Auto
Features
Error MessageSolution
Android Auto - SSL Authentication Failure
Set the vehicle date and time to match the
device.
Set the vehicle date to match the device.
Wireless connection problem in Android Auto –
Android Auto Connection UnstableTemporarily connect the device to the USB data port or try and bring the device to front
of the vehicle.
Wireless connection problem in Android Auto –
Temporarily connect the device to the USB
data port.Failing to connect or disconnects randomly. Temporarily connect the device to the USB
data port.
Android Auto - Bluetooth Connection ErrorReconnect Android Auto device and try again.
Unable to start Android Auto from the
connected device.
There could be many possible reasons for this error but updating Android Auto app on
the phone and google play services could solve the problem. Other solution include
deleting saved phone information from the vehicle and deleting vehicle information
from the phone’s Bluetooth® list and setting up a new connection.
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Features
General Information on the Audio System
SiriusXM® Radio Service
1. You need your radio ID ready before regist ering for subscription. To see the ID in
the screen, select channel up/down icons to Ch.0.
2. Have your radio ID ready, and either call or visit the SiriusXM® website to
subscribe.
Switch to the SiriusXM ® mode by using the audio remote controls on the steering
wheel, or through the audio/information screen, and stay in this mode for about 30
minutes until the service is activated. Make sure your vehicle is in an open area with
good reception.
Channel **** not subscribed. Ca ll SiriusXM to subscribe.
*1
You are not subscribed to the channel selected.
Subscription updated:
SiriusXM® radio is receiving information update from the network.
Channel Not Available:
No such channel exits, or the artist or title information is unavailable.
No Signal:
The signal is too weak in the current location.
Check Tuner:
There is a problem with the SiriusXM ® tuner. Contact a dealer.
Check Antenna:
There is a problem with the SiriusXM ® antenna. Contact a dealer.
*1 : ****part is variable characters, and w ill change depending upon where an subscribe.
■Subscribing to SiriusXM® Radio
■Receiving SiriusXM ® Radio
■SiriusXM ® Radio Display Messages
1 Subscribing to SiriusXM ® Radio
Contact Information for SiriusXM ® Radio:
•US: SiriusXM ® Radio at
www.siriusxm.com/subscribenow or 1-866-635-
2349
•Canada: SiriusXM ® Canada at
www.siriusxm.ca/subscribe-now , or 1-877-209-
0079
1 Receiving SiriusXM ® Radio
The SiriusXM ® satellites are in orbit over the equator;
therefore, objects south of the vehicle may cause
satellite rece ption interruptions. Sa tellite signals are
more likely to be blocked by tall buildings and
mountains the farther north you travel from the
equator.
You may experience rece ption problems under the
following circumstances:
•In a location with an obstruction to the south of
your vehicle.
•In tunnels•On the lower level of a multi-tiered road
•Large items carried on the roof rack
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uuGeneral Information on the Audio System uCompatible iPod, iPad, iPhone, and USB Flash Drives
Continued
Features
Compatible iPod, iPad, iP hone, and USB Flash Drives
■iPod, iPad, and iPhone Model Compatibility
Model
Made for iPod touch (6th generation)/iPod nano (7th generation)
Made for iPhone 11 Pro Max/iPhone 11 Pro/iPhone 11/iPhone XS Max/iPhone XS/
iPhone XR/iPhone X/iPhone 8 Plus/iPhone 8/iPhone 7 Plus/iPhone 7/iPhone SE (1st
generation)/iPhone 6s Plus/iPhone 6s/iPhone 6 Plus/iPhone 6/iPhone 5s
Made for iPad (6th genera tion)/iPad (5th generation)
Made for iPad Pro (10.5-inch)/iPad Pro 12.9-inch (2nd generation)/iPad Pro (12.9-
inch)/iPad Pro (9.7-inch)
Made for iPad Air 2/iPad Air
Made for iPad mini 4/iPad mini 3/iPad mini 2
1 iPod, iPad, and iPhone Model Compatibility
This system may not work with all software versions
of these devices.
The Lightning connector work s with iPhone 11 Pro
Max, iPhone 11 Pro, iP hone 11, iPhone XS Max,
iPhone XS, iPhone XR, iPhone X, iPhone 8 Plus,
iPhone 8, iPhone 7 Plus, iPhone 7, iPhone SE (1st
generation), iPhone 6s Plus , iPhone 6s, iPhone 6 Plus,
iPhone 6, iPhone 5s, iPad Pro (10.5-inch), iPad Pro
12.9-inch (2nd generation), iP ad Pro (12.9-inch), iPad
Pro (9.7-inch), iPad Air 2, iPad Air, iPad (6th
generation), iPad (5th genera tion), iPad mini 4, iPad
mini 3, iPad mini 2, iPod touch (6th generation), iPod
nano (7th generation).
USB works with iPhone 11 Pro Max, iPhone 11 Pro,
iPhone 11, iPhone XS Max, iPhone XS, iPhone XR,
iPhone X, iPhone 8 Plus, iP hone 8, iPhone 7 Plus,
iPhone 7, iPhone SE (1st ge neration), iPhone 6s Plus,
iPhone 6s, iPhone 6 Plus, iP hone 6, iPhone 5s, iPad
Pro (10.5-inch), iPad Pro 12.9-inch (2nd generation),
iPad Pro (12.9-inch), iPad Pro (9.7-inch), iPad Air 2,
iPad Air, iPad (6th genera tion), iPad (5th generation),
iPad mini 4, iPad mini 3, iPad mini 2, iPod touch (6th
generation), iPod nano (7th generation).
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uuGeneral Information on the Audio System uCompatible iPod, iPad, iPhone, and USB Flash Drives
324
Features
• A USB flash drive of 256 MB or higher is recommended.
• Some digital audio players may not be compatible.
• Some USB flash drives (e.g., a device with security lockout) may not work.
• Some software files may not allow for audio play or text data display.
• Some versions of playable file formats may be unsupported.
■Playable audio file
■USB Flash Drives
Format/CodecFile Type(s)
AAC LC3GPP (.3gp), MPEG-4 (.mp4, .m4a),
ADTS raw AAC (.aac, decode in Android
3.1+, encode in Android 4.0+, ADIF not
supported), MPEG-TS (.ts, not seekable,
Android 3.0+)
HE-AACv1 (AAC+)
HE-AACv2 (enhanced AAC+)
AAC ELD (enhanced low delay AAC)
AMR-NB
3GPP (.3gp)
AMR-WB
FLACFLAC (.flac) only
MIDI
Type 0 and 1 (.mid, .xmf, .mxmf), RTTTL/
RTX (.rtttl, .rtx), OTA (.ota), iMelody
(.imy)
MP3MP3 (.mp3)
OpusMatroska (.mkv)
PCM/WAVEWAVE (.wav)
VorbisOgg (.ogg), Matroska (.mkv, Android
4.0+)
1 USB Flash Drives
Files on the USB flash drive are played in their stored
order. This order may be different from the order
displayed on your PC or device.
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uuGeneral Information on the Audio System uHonda App License Agreement
Continued
Features
Honda App License Agreement
PLEASE CAREFULLY READ THIS END USER LICENSE AGREEMENT (THI S “AGREEMENT”) WHICH GOVERNS YOUR USE OF THE SOFTWARE
INSTALLED ON YOUR HONDA OR ACURA VEHICLE (YOUR “VEHICLE”) AS WELL AS THE APPLICATIONS, SERVICES, FUNCTIONS, AND
CONTENT PROVIDED THROUGH THE SOFTWARE (COLLECTIVELY, THE “SERVICES”). YOUR USE OF THE SOFTWARE OR SERVICES WILL
SERVE AS YOUR CONSENT TO THE TERMS OF THIS AGREEMENT. THE SOFTWARE IS OWNED (OR LICENSED), PROVIDED, AND/OR
OPERATED BY AMERICAN HONDA MOTOR CO . INC., (“HONDA,” “US,” “WE,” OR “OUR”), WITH ITS BUSINESS ADDRESS AT 1919
TORRANCE BLVD., TORRANCE, CA 90501. REFERENCE TO “HONDA” IN THIS AGREEMENT INCLUDES HONDA’S PARENT COMPANY AND
ITS AFFILIATES AND DESIGNATED AGENTS. THE SERVICES ARE OWNED (OR LICENSED), PR OVIDED, AND/OR OPERATED BY HONDA OR A
THIRD-PARTY SERVICE PROVIDER (A “PROVI DER”). REFERENCE TO A “PROVIDER” IN THIS AGREEMENT INCLUDES SUCH PROVIDER’S
PARENT COMPANY, AFFILIATES, AND DESIGNATED AGENTS.
A. Description of the Software. The SOFTWARE includes the software, firmware and the like, installed and ex ecuting on your VEHICLE
during manufacture, and thereafter updated from time to time by HONDA, you or an authorized HONDA dealer (a “DEALER”). The
SOFTWARE allows you to access and use a variety of SERVICES, including but not limited to: (a) HONDA applications, services, an d content
provided through the SOFTWARE (together, “H ONDA SERVICES”); and (b) PROVIDER applicatio ns, services, and content provided through
the SOFTWARE (together, “PROVIDER SERVICES”), each of which may provide access to various information, media, content, and services.
B. SOFTWARE Licensing and Intellectual Property.
1. SOFTWARE. This AGREEMENT grants you a non-exclusive, limited, and revocable license to use the SOFTWARE and SERVICES solely (a)
as installed on your VEHICLE by HONDA, (b) as updated on your Vehicle by HONDA, you (but only as and when directed by HONDA), o r a
DEALER and (c) as permitted under the terms of this AGREEMENT.
2. HONDA Services. The SOFTWARE may provide you with access to various HONDA SERVICES. Inst allation, activation, or use of HONDA
SERVICES may require your consent to additi onal terms, conditions, and privacy policies applicable to those HONDA SERVICES (the
“HONDA TERMS”). You acknowledge and agree that any collection, use, sharing of data generated by your VEHICLE or your use of yo ur
VEHICLE, and your use of the HONDA SERVIC ES shall be subject to this AGREEMENT and any additional HONDA TERMS that may be
specifically applicable to such HONDA SERVICES or data generation. The HONDA SERVI CES may collect, use, and share such data while
you are using the SOFTWARE.
■END USER LICENSE AGREEMENT
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uuGeneral Information on the Audio System uHonda App License Agreement
Features
3. Open-Source Software. The SOFTWARE and SERVICES may incorporate softw are licensed to HONDA under free or open-source
licenses which govern HONDA’s distri bution and your use of such software. HONDA and the third-party authors, licensors, and dis tributors
of such software disclaim all warranties and all liability ar ising from any and all use or distribution of the software. To the extent such
software is provided under terms that di ffer from the applicable free or open-sourc e licenses, those terms are offered by HONDA alone.
Additional information regarding free and open-source software incorporated in the SOFTWARE and SERVICES is available in this m anual
or within the SOFTWARE.
4. Provider Services. The SOFTWARE may provide you with access to various PR OVIDER SERVICES. Installation or use of such PROVIDER
SERVICES may require your consent to additional terms, conditions , and privacy policies of the applicable PROVIDER (the “PROVIDER
TERMS”). This AGREEMENT restricts the manner in which you can in stall and use PROVIDER SERVICES but does not grant you a license or
permission to use such PROVIDER SERVICES. Yo ur permission to use PROVIDER SERVICES is limited and subject to any license grants ,
conditions, and limitations included in the PROVIDER TERMS. You ac knowledge that any collection, use, sharing of your information,
targeted advertising practices by PROVIDERS, and your use of the PROVIDER SERVICES shall be subject to both this AGREEMENT and any
applicable PROVIDER TERMS. The PROVIDER SERVICES may collect, use, and share such information while you are using the SOFTWARE.
5. License Limitations and Restrictions on Use.
(a) Limited License.
You understand and agree that the SOFT WARE and SERVICES are licensed, not sold, to you solely for use in accordance
with this AGREEMENT and any applicable PR OVIDER TERMS, and any documentation for th e VEHICLE made available to you by HONDA
(any “DOCUMENTATION”). HONDA and its licenso rs reserve all rights in the SOFTWARE and HONDA SERVICES not expressly granted to
you under this AGREEMENT. PROVIDERS and their licensors reserve all rights in the PROV IDER SERVICES not expressly granted to you under
the applicable PROVIDER TERMS.
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uuGeneral Information on the Audio System uHonda App License Agreement
Continued
Features
(b) Restrictions on Use. The licenses granted under this AGREEMENT do not perm it you to use the SOFTWARE or SERVICES on a device
other than your VEHICLE. As a condition of using the SOFT WARE and SERVICES, you agree that you may not and will not:
6. Intellectual Property Rights. All title and intellectual property rights in and to the SOFTWARE and SERVICES, the accompanying
DOCUMENTATION, and all copies of the SOFTWARE or SERVICES are owned by HONDA, PROVIDERS, or their suppliers or licensors. This
AGREEMENT does not grant you any rights in connection with any trademarks or serv ice marks of HONDA, PROVIDERS, or their licensors,
affiliates, or suppliers. (1) copy, download, distribute, mo
dify, publish, sell, rent, lease, lend, license, sublicense, reuse, or create derivative work s of the
SOFTWARE or SERVICES or any of the content or other material within the SOFTWARE or SERVICES, including without limitation,
HONDA or PROVIDER names, logos, or any other trademarks of HONDA or PROVIDERS or used in association with the SOFTWARE or
any SERVICES, except as required to use the SOFTWARE or SERVICES in accordance with this AGREEMENT, any applicable PROVIDER
TERMS, and the DOCUMENTATION;
(2) access or use the SOFTWARE or SERVICES in any manner intended to damage or impair the operation of the SOFTWARE or SERVICES
or interfere with anyone else’s use an d enjoyment of the SOFTWARE or SERVICES;
(3) access or attempt to access any system or server on which the SOFTWARE or SERVICES is hosted or modify or alter the SOFTWARE
or SERVICES in any way;
(4) use the SOFTWARE or SERVICES for any unlawful purpose, or in violation of any third party rights;
(5) use the SOFTWARE or SERVICES in violation of any applicable traffic regulations, rules or laws, including but not limited t o any driver
distraction laws, rules or regulations;
(6) violate the terms of this AGREEMENT, any HONDA TERMS, any PROVIDER TERMS or other applicable third-party terms, conditions,
and privacy policies; or
(7) reverse engineer, decomp ile, disassemble, attempt to derive the source code of, nor permit others to reverse engineer, deco mpile,
or disassemble, or attempt to derive the source code of the SOFT WARE or SERVICES, except and only to the extent that such activity is
expressly permitted (a) by applicable law no twithstanding this limitation or (b) the terms of applicable free or opensource sof tware
licenses.
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