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3. When you take delivery of your Volvo
The Volvo Cars app
The name of the Volvo On Call app has been changed to the Volvo Cars
app.* For users who have automatic app updates enabled on their mobile
devices, the update will happen automatically. If not, please visit the App
store or Google Play store to download the Volvo Cars app.
Please note: At this time there are no changes to the in-car experience.
The On-Call button remains the same and any mention within the in-car
screens will remain Volvo On Call.
The Volvo Cars app provides functions and services that will enhance
your experience with your Pure Electric Volvo. You have access to an
early release version of the Volvo Cars app with limited functionality
and a brand-new design. With the early release version of the Volvo Cars
app, you can enjoy improved remote-control performance at close range
with Bluetooth connectivity for the best experience, approximately 30 ft.
Additional functionality will be added over time.
Remote lock/unlock will allow you to check whether your car is locked
or unlocked, and you can remotely lock or unlock your car directly from
your mobile device.
Climate Direct Start provides great convenience by enabling you to
pre-condition your car while it is charging or parked before getting
into the car.
Charging status allows you to monitor the state of charge from your
mobile device when your car is being charged.
Device management helps you manage your app settings and your
account information on your mobile device, as well as other devices
connected to the car.
How to get started
Start by downloading the Volvo Cars app to your mobile device from
the App store or Google Playstore if you don’t already have it. The Volvo
Cars app is compatible with iOS 13 or higher and Android 6 or higher.
You need to create a Volvo ID and set a password. Your Volvo ID is your
unique identifier for the Volvo Cars app. Create your Volvo ID directly
in the app. Now, you are ready to pair your app to the car by following
the instructions below.
* App Services available with the 4 year subscription included with new vehicles (MY 18
and newer), following expiration new terms and conditions apply. See the support page
for more details.
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3. When you take delivery of your Volvo
Volvo Cars app: Pairing Guide Bring ALL keys with you to the car.
All keys need to be present inside the car when pairing for
the first time. The Owner is the only profile that must pair
with all keys.
Note: You must have a Volvo ID and password and Volvo Cars
app installed on a mobile device.
Sign in with your Volvo ID by navigating to:
> Profiles > Accounts > Add Account > Volvo
and sign in with your Volvo ID and password.
Enable Data Sharing in Privacy Settings (Must be an Admin)
This step is required during the first time pairing Volvo Cars app
to enable state of charge data in the app.
> Profiles > Volvo Privacy Settings > Volvo On Call > On
Begin the Pairing Procedure
On the screen, navigate to:
> Profiles > Volvo On Call Devices > Pair Phone
Sign into Volvo Cars on your mobile device.
If you are new to the Volvo Cars app, press “Add your car.”
If you have paired a car before, navigate to:
> Connected Vehicles > Add another vehicle
Enter the full VIN into the mobile app, then follow the steps
on the screen to complete pairing. Check that the numbers
on screen match with the numbers on Volvo Cars app.
Done
The mobile device is now paired to the car.
To pair another device to the car, make a new profile on the
infotainment screen and repeat the pairing process.
If you need support or have questions regarding the Volvo Cars app
pairing process, please reach out to your Volvo Retailer or contact Volvo
Customer Care 24/7/365 at 1.800.458.1552.
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4. After delivery
If desired, schedule a “2nd” delivery with your Retailer to answer
any questions or concerns about your Volvo.
Charging rates and approximate times (individual results may vary)
• The Volvo XC40 Recharge is equipped with a 78kWh battery
• AC (Alternating Current)
- 110V (Level 1; standard wall outlet): up to 1 kW
- 240V (Level 2; typical large-appliance outlet): up to 11 kW
- Ensure that your set vehicle charging rate does not exceed the
amperage of the household circuit being used, to avoid tripping
the circuit breaker.
• DC (Direct Current Fast Charger)
- Up to 150 kW (Level 3; up to 150 times faster than Level 1
wall outlet)
• Approximate charging times*
- Level 2 – 10% to 80% ≈ 6 hours
- 150 kW DC Fast Charger – 10% to 80% ≈ 40 minutes
* Volvo recommends charging to 90% for everyday use for longer battery life.
For longer trips, charge to 100%.
• Ambient temperature extremes (cold and hot), driving styles,
routes, terrain, vehicle speed, and vehicle load are some examples
of conditions that will affect available vehicle range.
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Electrification Terms and Their Meanings
• Volt is electrical “pressure” and Amp(ere) is electrical “flow.” The
“garden hose” analogy: Turning up the pressure (volt) moves more
water, and having a larger diameter hose (amp) flows more water.
In this analogy, water is equivalent to power.
• kWh – Kilowatt-Hours: amount of energy stored (comparative
to a tank of gas).
• kW – Kilowatt: amount of electricity needed to “fill up” the battery
via charger (AC or DC).
• 1kW = 1.34 horsepower (e.g., XC40 Recharge’s combined 300 kW
= 402 horsepower).
• AC – Alternating Current (typical household outlets, Level 1 or 2,
including some charging stations) converts electric power to direct
current (DC) via an On-board Charger (OBC).
• DC – Direct Current (built-in converter, Level 3 charging stations)
feeds power directly to the car’s battery.
4. After delivery
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Roadside Assistance: 1 -800 - 638-6586
Volvo Roadside Assistance is available 24/7/365 to serve you.
• Volvo Roadside Assistance is provided as a complimentary service for
the duration of your vehicle’s warranty period, regardless of mileage.
Please refer to your Digital Owner’s Manual, which can be found
at volvo.custhelp.com/app/homeV3, for complete information
on the operation and maintenance of your Volvo.
Volvo Customer Care are available to support 24/7/365:
1-800-458 -1552
Some of the information in this document may not be correct due
to product changes which may have occurred since it was launched.
Some of the equipment described or shown may only be available
in certain countries or may be available only at extra cost.
Volvo Car USA, LLC
1800 Volvo Place Mahwah, NJ 07430
Google, Google Play and Google Maps are trademarks of Google LLC.
4. After delivery
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volvocars.com/us
Copyright © 2021 Volvo Car Corporation (or its affiliates or licensors)Pure Electric Quick Guide V6
