Additional information and warnings:
•Transporting ⇒ Driving notes
•Driving with respect for the environment ⇒ Driving with respect for the environment
•Fuel ⇒ Fuel
•Engine oil ⇒ Engine oil
•Engine coolant ⇒ Coolant
•Wheels and tyres ⇒ Wheels and tyres
•Consumer information ⇒ Consumer information
Vehicle identification data
Fig. 13 A: Vehicle data sticker: example shows a vehicle with engine code CCZB ③. B: Type plate
Fig. 14 Vehicle identification number
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Vehicle identification number (FIN)
The vehicle identification number can be read from outside the vehicle through a viewer in the
windscreen ⇒ Fig. 14. The viewer is located in the lower corner of the windscreen. The vehicle
identification number is also stamped on the right suspension turret. You have to open the bonnet
to gain access to the vehicle identification number ⇒ .
Additional vehicle identification for China
In Chinese vehicles, the following body components are marked with the vehicle identification
number (VIN) or with a number that can be traced back to the VIN:
•Rear lock carrier (in the luggage compartment)
•Bonnet
•Right longitudinal member (in the engine compartment)
•Tailgate
•Door pillar (front passenger side)
•Floor panel (in the front passenger side footwell)
Vehicle data sticker
The vehicle data sticker ⇒ Fig. 13A is in the spare wheel well area in the luggage compartment. It
contains the following data:
Vehicle identification number (chassis number)
Vehicle type, engine power, gearbox type
Ignoring or exceeding the values given for the weights, payloads, vehicle dimensions and
maximum speed could lead to accidents and serious injuries.
WARNING
spare tyre ⇒. Additional equipment and retrofitted accessories increase the stated kerb weight
and reduce the maximum permitted load accordingly.
The load comprises the weights of the following:
•Passengers
•All luggage
•Roof load including roof carrier system
Petrol engines
Engine powerECGearbox
type
Kerb
weight
Gross
vehicle
weight
rating
Gross
axle
weight
rating,
front
Gross
axle
weight
rating,
rear
44 kWCHYA
MG5929 kg –
1,032 kg
1,290 kg680 kg640 kg
AG5932 kg –
1,035 kg
55 kWCHYB
MG5929 kg –
1,032 kg
1,290 kg680 kg640 kg
AG5932 kg –
1,035 kg
Natural gas engine
Engine powerECGearbox
type
Kerb
weight
Gross
vehicle
weight
rating
Gross
axle
weight
rating,
front
Gross
axle
weight
rating,
rear
50 kWCPGAMG5
1,031 kg
– 1,118
kg
1,370 kg700 kg700 kg
Luggage compartment
Introduction
This chapter contains information on the followingsubjects:
⇒ Folding the backrests on the rear bench seat forwards and backwards
⇒ Luggage compartment cover
⇒ Variable luggage compartment floor
⇒ Fastening rings
⇒ Bag hook
Heavy objects must always be transported in the luggage compartment and you must ensure that
the rear seat backrests are securely engaged in the upright position. Always use suitable securing
straps with the fastening rings. Never exceed the vehicle's maximum payload. Both the payload
and the distribution of the load in the vehicle will have an effect on the driving response and braking
distance ⇒.
Additional information and warnings:
•Airbag system ⇒ Airbag system
•Lights ⇒ Lights
•Transporting ⇒ Driving notes
•Wheels and tyres ⇒ Wheels and tyres
Exceeding the maximum permissible weights and axle loads can cause damage to the
vehicle, accidents and serious injuries.
•The actual axle loads must never exceed the maximum permissible axle loads.
•The payload and the distribution of the load in the vehicle have an effect on the driving
response and braking distance of the vehicle. Adjust your speed accordingly.
WARNING
The payload should be distributed as evenly as possible in the vehicle. When transporting
heavy objects in the luggage compartment, they should be placed either in front of or over the
rear axle in order to minimise the effect on the vehicle's handling.
NOTICE
•Preparation for working in the engine compartment ⇒ Preparation for working in the engine
compartment
Fuels can pollute the environment. Any spilt service fluids must be cleaned up and disposed
of properly.
Indicator lamps and fuel gauge
Filling the tank incorrectly and incorrect handling of fuel can cause explosions, fire and
serious burns and injuries.
•Always ensure that the tank cap is properly closed, to prevent the evaporation and spillage
of fuel.
•Fuel is highly explosive and inflammable and can cause serious burns and other injuries.
•Fuel can spill out if the engine is not switched off or the filler nozzle is not fully inserted
into the fuel filler neck when filling the tank. This can cause fires, explosions and serious
burns and injuries.
•When filling the tank with fuel, the engine and the ignition must be switched off for safety
reasons.
•When filling the tank, always switch off your mobile telephone and two-way radio or any
other radio equipment. Electromagnetic radiation can generate sparks which can in turn
start a fire.
•Never get back into the vehicle while filling the tank. If in exceptional cases you have to
enter the vehicle, close the door and touch a metal object before touching the filler nozzle
again. This will remove any electrostatic charge from you. Failure to do so could generate
a spark. Sparks can cause a fire when filling the tank.
•Never fill the tank or fill up a spare canister near open flames, sparks or glowing matter
(e.g. cigarettes).
•Electrostatic discharge and electromagnetic radiation must be avoided when filling the
tank.
•Follow all applicable safety information provided by the filling station when filling the tank.
•Never spill fuel in the vehicle or in the luggage compartment.
WARNING
For safety reasons, Volkswagen does not recommend carrying a spare fuel canister in the
vehicle. Fuel can spill out of the full or empty canister and catch fire, especially in the event of
an accident. This could cause explosions, fire and injuries.
•If, in exceptional circumstances, you have to transport a spare fuel canister, please note
the following:
- When refilling never place the canister in or on top of the vehicle, for example in the
luggage compartment. There may be an electrostatic charge during refilling causing
the fuel fumes to ignite.
- Always place the spare fuel canister on the ground.
- When filling a spare fuel canister, place the filler nozzle as far as possible into the
filler opening.
- If the spare fuel canister is made of metal, the filler nozzle must have constant
contact with the canister in order to avoid static charging.
- Please follow all legislation concerning the use, stowage and transport of a spare
fuel canister.
- Ensure that the spare fuel canister is accordance with the industry standard, such
as ANSI or ASTM F852-86.
WARNING
•Remove spilt fuel from all vehicle components as quickly as possible in order to avoid
damage to the wheel housing, tyres and vehicle paint.
•Filling the tank with diesel in a vehicle with a petrol engine can cause serious and
expensive engine damage and cause damage to the fuel system that is not covered by any
Volkswagen guarantee. Do not start the engine under any circumstances if you have
refilled using the incorrect fuel. Seek expert assistance. The substances in these fuels can
cause serious damage to the fuel system and to the engine itself if it is switched on.
NOTICE
Cleaning and caring for the dash panel, wooden trims and plastic
parts
First read and observe the introductoryinformation and safety warnings⇒
Introduction
•Moisten a clean, lint-free cloth with water and clean the parts.
•Treat plastic parts (inside and outside the vehicle) and the dash panel with a special solvent-
free plastic cleaning and care product that has been approved by Volkswagen ⇒.
•Treat wooden trims with a mild soap solution.
•Clean the mount for the portable navigation device using a dry cloth only.
Cleaning seat belts
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Large particles of dirt on the automatic belt prevent it from rolling back properly and thus from
working effectively.
The seat belts must never be removed for cleaning purposes.
•Remove dirt with a soft brush ⇒.
•Carefully pull the dirty seat belt right out and leave it out.
•Clean the seat belt with a mild soap solution.
•Allow the seat belt fabric to dry completely.
•Do not allow the seat belt to roll up until it has dried completely.
Wheels and tyres
Introduction
This chapter contains information on the followingsubjects:
⇒ Handling wheels and tyres
⇒ Rims
⇒ New wheels and tyres
⇒ Tyre pressure
⇒ Tread depth and wear indicators
⇒ Tyre damage
⇒ Spare wheel or temporary spare wheel
⇒ Tyre lettering
⇒ Winter tyres
⇒ Snow chains
Volkswagen recommends that work on tyres and wheels is carried out by a qualified workshop.
They are familiar with the procedure and have the necessary special tools and spare parts and the
Cleaning agents that contain solvents cause the surface of the airbag modules to become
porous. In an accident that triggers the airbag, loose plastic parts can cause serious injury.
•Never clean the dash panel or the airbag covers with cleansers that contain solvents.
WARNING
When cleaning the dash panel, ensure that the contacts for the portable navigation device do
not become wet as this could cause damage to the electrical system.
NOTICE
Check the condition of all seat belts regularly. If the belt webbing or any other part of the seat
belt becomes damaged have it removed and replaced immediately by a qualified workshop.
Damaged seat belts are very dangerous and can cause severe or fatal injuries.
•Never use chemical cleaning agents on the seat belts or their components. Furthermore
the seat belts may not come into contact with corrosive fluids, solvents or sharp objects.
These could considerably weaken the webbing.
•After cleaning, allow seat belts to dry completely before rolling them up. Otherwise the
automatic belt retractors could become damaged and thus impair their function.
•Never let any foreign bodies or liquids enter the slot for the seat belt buckle. This could
prevent the belt buckle and seat belt from working properly.
•Never try to repair, modify or remove the seat belts yourself.
•Damaged seat belts must be replaced immediately with seat belts approved by
Volkswagen for your vehicle type. Seat belts subjected to stress and stretched during an
accident must be replaced by a qualified workshop. Renewal may be necessary even if
there is no apparent damage. The belt anchorage should also be checked.
WARNING
The tyres and wheel rims are an essential part of the vehicle's design. The tyres and rims approved
by Volkswagen are specifically matched to the characteristics of the vehicle and make a major
contribution to good road holding and safe handling.
Avoiding damage to the tyres
•If you have to drive over a kerb or similar obstacle, drive slowly and at a right angle if possible.
•Inspect the tyres regularly for damage such as cuts, cracks or blisters.
•Remove foreign objects that are in the outer tyre tread and have not penetrated the inner
tyre⇒ Tyre damage.
•Always respond to any warning messages given by the tyre monitoring system.
•Damaged or worn tyres must be replaced immediately ⇒ Tyre damage.
•Regularly check the tyres for hidden damage ⇒ Tyre damage.
•Never exceed the top speed and load permitted for the tyres that are fitted ⇒ Tyre lettering.
•Protect the wheels, including the spare wheel, from contact with corrosive substances, including
oils, lubricants, fuel and brake fluid ⇒.
•Replace missing dust caps immediately.
Tyres with directional tread pattern
Tyres with directional tread pattern have been developed to roll in one direction only. An arrow on
the tyre sidewall indicates the direction of rotation on tyres with directional tread ⇒ Tyre lettering.
The direction of rotation must be adhered to. This is the only guarantee for optimum grip and helps
to avoid aquaplaning, excessive noise and wear.
If, however, the tyre is fitted in the opposite direction to the tread pattern, you must take more care
when driving as the tyre is now no longer being used according to its designation. This is
particularly important on wet roads. The tyres must be replaced as quickly as possible or be fitted
with the tread in the correct direction.
Rotating wheels front to rear
Regularly rotating the wheels as shown in the illustration ⇒ Fig. 130 is recommended to help
ensure that tyres wear evenly. All the tyres will then last for about the same time.
Volkswagen recommends having the wheels changed by a qualified workshop.
Tyres that are older than 6 years
Tyres age through physical and chemical processes that can impair their function. Tyres that are
stored unused for an extended period will harden and become brittle more quickly than tyres which
are in constant use.
Volkswagen recommends replacing tyres that are older than 6 years with new tyres. This also
applies to tyres, including the spare wheel, which appear to still be in good condition and whose
tread depth has not yet reached the minimum value stipulated by legislation ⇒.
The age of a tyre can be determined from the manufacturing date, which is a component of the tyre
identification number () ⇒ Tyre lettering.
Storing tyres
Mark tyres before you remove them to indicate the direction of rotation. This ensures you will be
able to mount them correctly when you replace them (left, right, front, rear). When removed, the
wheels or tyres should be stored in a cool, dry and preferably dark place. Do not store tyres
mounted on the rim vertically.
Any tyres not fitted on rims should be kept in suitable sleeves to protect against dirt and should be
stored vertically (standing on the tread).
Old tyres should be disposed of as required by legislation.
Corrosive liquids and other substances can cause visible and invisible damage to the tyres,
which can cause the tyre to burst.
•Always keep chemicals, oils, lubricants, fuel, brake fluid and other corrosive substances
away from the tyres.
WARNING
Old tyres – even if they have not been used – can suddenly lose pressure or burst, especially
at high speeds, and thus cause accidents and serious injuries.
•Avoid using tyres that are more than six years old. If you have no alternative, drive slowly
and with extra care at all times.
WARNING
•The tread depth of new tyres may vary, according to the type and make of tyre and the tread
pattern.
Replacing tyres
•Tyres should be replaced at least in pairs and not individually (i.e. both front tyres or both rear
tyres together) ⇒.
•Old tyres should only be replaced by tyres that have been approved by Volkswagen for the
vehicle type. Ensure that the tyres used are correct in respect of size, diameter, load-carrying
capacity and maximum speed.
•Never use tyres with an effective size that is larger than Volkswagen-approved tyres. Larger
wheels could rub against the body or other parts of the vehicle.
Despite identical size details, the actual size of the various tyre makes may vary from these
specified dimensions, or the tyre contours may vary considerably.
Volkswagen-approved tyres are guaranteed to have the dimensions that are suitable for the
vehicle. The salesperson will have to provide a certificate from the tyre manufacturer for other tyre
makes to prove that the tyre is also suitable for the vehicle. This certificate must be stored in a safe
place in the vehicle.
Tyre pressure
Fig. 131 On the inside of the tank flap: tyre inflation pressure label
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The correct tyre pressure for factory-fitted tyres is shown on a sticker and applies to all-season,
summer and winter tyres. The sticker ⇒ Fig. 131 is located either on the driver door column or
inside the tank flap.
If the tyre pressure is too low or too high, the tyres will wear prematurely and the vehicle will not
handle well ⇒. The correct tyre pressure is particularly important at high speeds. Incorrect tyre
pressure causes premature wear and can cause a tyre burst.
The pressure should therefore be checked at least once a month and before starting a journey.
The given tyre pressure applies to cold tyres. Tyre pressure is always higher in warm tyres than it
is in cold tyres.
For this reason, never reduce the pressure in warm tyres to adjust the tyre pressure. This would
result in low tyre pressures that could cause the tyre to burst suddenly.
Checking tyre pressure
Only check the tyre pressure when the tyres have not been driven for more than a few kilometres at
low speed in the last three hours.
•The tyre pressures should be checked regularly and only when the tyres are cold. Always check
all the tyres, including the spare wheel if fitted. The tyre pressure should be checked more
frequently in colder regions, but only if the vehicle has not been moved beforehand. The tyre
pressure tester must function correctly.
•The tyre pressures must be altered to suit the vehicle load.
New tyres will have to be run in as they will initially have reduced grip and braking effect.
•Drive particularly carefully for the first 600 km in order to prevent accidents and serious
injury.
WARNING
Wheels must have the necessary freedom of operation. If the wheels do not have the
necessary freedom of operation, the tyre could rub on parts of the running gear, the vehicle
body and the brake lines. This can lead to a fault in the brake system and to tread separation
and thus to a tyre bursting.
•The actual tyre size must not exceed the tyre dimensions of manufacturers approved by
Volkswagen and must not rub on any vehicle body parts.
WARNING
•After altering the tyre pressures, ensure that the valve caps are screwed on.
The spare wheel or temporary spare wheel are filled to the highest tyre pressure permissible for
the vehicle.
Under-inflated tyres can contribute to an increase in fuel consumption.
Tread depth and wear indicators
Fig. 132 Tyre tread: wear indicators
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Tread depth
Difficult driving situations demand the deepest possible tread depth for the tyres and the same
tread depth for the tyres on the front and rear axles. This applies in particular for driving in winter
weather and cold temperatures and in wet conditions ⇒.
In most countries, the minimum tread depth required by law is 1.6 mm (measured in the tread
grooves next to the tread wear indicators). Observe any country-specific legal requirements.
Winter tyres lose a large degree of their effectiveness when the tread is worn down to a depth of
4 mm.
The tread depth of new tyres can vary according to type and manufacturer due to construction and
tread design.
Tread wear indicator in tyres
The original tyres on your vehicle have 1.6 mm high tread wear indicators running across the tread
⇒ Fig. 132. These wear indicators are positioned at set intervals around the tyre. Markings on the
tyre sidewall (for instance the letters TWI or other symbols) indicate the positions of the tread wear
indicators.
The tread wear indicators show if a tyre is worn down. The tyre must be replaced at the latest when
the tread depth is just before the tread wear indicator.
Too high or too low a pressure may cause the tyre to suddenly lose pressure or burst while
the vehicle is in motion. This can cause serious accidents and fatal injuries.
•If the tyre pressure is too low, it is possible that the tyre temperature will increase to such
an extent that the tread peels off and the tyre bursts.
•Fast speeds or overloading of the vehicle can cause overheating, sudden tyre damage
including tyre bursts and ripping of the tread surface and thus to a loss of control of the
vehicle.
•If the tyre pressure is too low or too high, the tyres will wear prematurely and the vehicle
will not handle well.
•Check tyre pressures regularly, at least once a month, and before every long journey.
•All tyres must have the correct tyre pressure to suit the vehicle load.
•Never reduce excess pressure when the tyres are warm.
WARNING
•When attaching the tyre pressure gauge, ensure that you do not position it at an angle to
the valve shaft. This can damage the tyre valve.
•Missing valve caps, or valve caps that are not suitable or not screwed on properly, can
cause damage to the tyre valve. Always use valve caps that comply with the factory-fitted
valve cap specifications. Always screw on valve caps fully.
NOTICE
Tyre damage
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Damage to tyres and rims is often not readily visible. Any unusual vibrations or signs that the car is
pulling to one side may indicate that one of the tyres is damaged ⇒.
•Reduce your speed immediately if you suspect that a wheel is damaged.
•Check the tyres and rims for damage.
•If the tyre is damaged, do not drive on. Seek expert assistance.
•If there is no visible damage, drive slowly and cautiously to the next qualified workshop in order
to have the vehicle checked.
Foreign bodies in the tyre
•Leave the foreign body in the tyre if it has entered the inner tyre. However, foreign bodies that
are stuck between the tyre tread blocks can be removed.
•For vehicles with a spare wheel or temporary spare wheel: where appropriate, change the
damaged wheel ⇒ Changing a wheel If required, seek expert assistance when changing the
damaged wheel. Volkswagen recommends using a Volkswagen dealership for this purpose.
•For vehicles with a breakdown set: if required, seal the tyre and pump it up using the
breakdown set ⇒ Breakdown set. Proceed to a qualified workshop. Volkswagen recommends
using a Volkswagen dealership for this purpose.
•Check the pressure and adjust it as required.
Tyre wear
Tyre wear is affected by several factors. These include:
•Driving style.
•Unbalanced wheels.
•Running gear setting.
Driving style – fast cornering, heavy acceleration and hard braking all increase tyre wear. The
running gear should be checked by a qualified workshop if the tyres show excessive wear despite a
normal driving style.
Unbalanced wheels – the wheels on new vehicles are balanced. However, various factors
encountered in normal driving can cause them to become unbalanced, which results in steering
vibration. Unbalanced wheels will affect levels of wear on the steering system and the suspension.
In this case the wheels should be balanced again. A new tyre will have to be balanced after fitting.
Running gear setting – incorrect wheel alignment causes excessive tyre wear, impairing the safety
of the vehicle. The wheel alignment should be checked by a qualified workshop if tyres show
excessive wear.
Spare wheel or temporary spare wheel
Worn tyres are a safety risk and can lead to a loss of control of the vehicle and cause serious
injury.
•Tyres must be replaced at the latest when the tread is worn down to the tread wear
indicators.
•Worn tyres have considerably less tread, particularly on wet roads, which can cause the
vehicle to glide along the road surface (aquaplaning).
•Worn tyres reduce the possibility of controlling the vehicle well in normal and difficult
driving situations and increase braking distance and the risk of sliding.
WARNING
If you notice unusual vibration or the car pulling to one side while the vehicle is in motion, this
may indicate that one of the tyres is damaged.
•Reduce speed immediately and park the vehicle without obstructing traffic.
•Check the tyres and rims for damage.
•Never drive on if wheels or tyres are damaged. Seek expert assistance instead.
•If there is no visible damage, drive slowly and cautiously to the next qualified workshop in
order to have the vehicle checked.
WARNING