2021 VOLKSWAGEN UP! change time

Fault in the automated manual gearbox
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Emergency programme
There may be a fault in the system if warning and indicator lamps for the automated manual
gearbox light up in the vehicle cluster ⇒ Warning and indicator lamp. When certain faults occur, the
automated manual gearbox runs in an emergency programme. The vehicle can still be driven in the
emergency programme, but only at reduced speed and not in all gears.
With an automated manual gearbox it may then be the case that the vehicle can no longer be
driven in all gears.
In all cases the automated manual gearbox should be checked by a qualified workshop
immediately.
Overheating in the automated manual gearbox
The automated manual gearbox can overheat, for example if the vehicle regularly pulls off from the
starting position or in stop-and-go traffic. Overheating is indicated by a warning lamp displayed
in the instrument cluster. An acoustic warning may also be heard. Stop the vehicle and allow the
gearbox to cool down ⇒.
The vehicle does not move forwards or backwards even though a position
has been selected
If the vehicle will not move in the required direction, the system may have selected the position
incorrectly. Depress the brake pedal and reselect the position.
If the vehicle still does not move in the required direction, there is a system fault. Seek expert
assistance and have the system checked.
Gear-change indicator (manual gearbox)
First read and observe the introductoryinformation and safety warnings⇒
Introduction
In some vehicles, the instrument cluster will show which gear should be selected while the vehicle
is in motion to reduce fuel consumption.
DisplayMeaning
The current gear is optimal.
A higher gear is recommended.
A lower gear is recommended.
Rapid acceleration can cause loss of traction and skidding, particularly on slippery roads. This
can cause you to lose control of the vehicle, which can lead to accidents and serious injuries.
•Always adjust your driving style in accordance with the flow of traffic.
•The kickdown function or fast acceleration should only be used if the visibility, weather,
road and traffic conditions permit.
•You should never endanger other road users through the acceleration of your vehicle or
through your driving style.
WARNING
If you stop the vehicle on an incline, do not attempt to stop it from rolling back by depressing
the accelerator while a position is still selected. The automated manual gearbox could
overheat and be damaged.
NOTICE
•If the display indicates that the gearbox is overheating for the first time, the vehicle will
have to be parked safely or driven faster than 20 km/h (12 mph).
•If the lamp signal and acoustic warning are repeated approximately every 10 seconds, the
vehicle must immediately be parked safely and the engine switched off. Allow the gearbox
to cool down.
•In order to prevent damage to the gearbox, you should not drive on until the lamp goes out.
You should not pull away or drive the vehicle at very low speeds while the gearbox is
overheated.
NOTICE

If the front brake pads are tested, the rear brake pads should be tested at the same time.
Regularly check the thickness of the brake pads through the openings in the rims or from the
underside of the vehicle. If necessary, remove the wheels to carry out a comprehensive check.
Volkswagen recommends using a Volkswagen dealership for this purpose.
Brake assist systems
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The brake assist systems ESC, ABS, EBV, BAS, TCS, TC and EDL will only function when the
engine is running. They make a considerable contribution to active driving safety.
Electronic stability control (ESC)
The ESC helps to reduce the risk of skidding and to improve driving stability by braking individual
wheels in certain driving situations. The ESC detects critical driving situations such as oversteer,
understeer and wheelspin. The system supports the stabilisation process for the vehicle by targeted
braking or by reducing engine torque.
ESC has its limitations. It is important to realise that ESC cannot overcome the laws of physics.
ESC will not be able to assist in every situation faced by a driver. For example, ESC will not be able
New brake pads will not have the optimal braking effect when first fitted.
•New brake pads cannot generate the full braking effect during the first 320 km and must
first be run in. A reduced braking effect can be increased by applying more pressure to the
brake pedal.
•You must drive particularly carefully when driving with new brake pads in order to reduce
the risk of accidents, serious injuries and loss of control of the vehicle.
•Never drive too close to other vehicles when running in new brake pads, and never create
a driving situation that will place a heavy load on the brakes.
WARNING
Overheated brakes reduce the braking effect and considerably increase the braking distance.
•When driving downhill the brakes are placed under particular strain and become hot very
quickly.
•Before driving down a long, steep gradient, reduce speed and change to a lower gear or
move the selector lever to a lower position. This will make use of the engine braking effect
and relieve the load on the brakes.
•Non-standard or damaged front spoilers could restrict the airflow to the brakes and cause
them to overheat.
WARNING
Wet brakes or brakes coated with ice or road salt react more slowly and require longer
braking distances.
•Carefully apply the brakes to test them.
•Always dry brakes and clean off any coating of ice and salt with a few cautious
applications of the brake when visibility, weather, road and traffic conditions permit.
WARNING
Driving without the brake servo can considerably increase the braking distance and thus
cause accidents and serious injuries.
•Never allow the vehicle to roll if the engine is switched off.
•If the brake servo does not function or the vehicle is being towed, the brake pedal will have
to be depressed more forcefully as the braking distance will be increased due to the lack
of assistance for the brake system.
WARNING
•Never let the brakes rub by applying light pressure to the brake when it is not necessary to
brake. Continual pressure on the brake pedal will overheat the brakes. This can
considerably reduce the brake effect, increase the braking distance and, in certain
circumstances, cause the brake system to fail completely.
•Before driving down a long, steep gradient, reduce speed and change to a lower gear or
move the selector lever to a lower position. This will make use of the engine braking effect
and relieve the load on the brakes. The brakes could otherwise overheat and possibly fail.
The brakes should only be used to slow or stop the vehicle.
NOTICE

to assist every time that there is a sudden change in the road surface quality. If a section of dry
road is suddenly covered with water, mud or snow, ESC will not be able to assist in the same
manner as on a dry road. If the vehicle aquaplanes (drives on a layer of water rather than on the
road surface), ESC will not be able to assist in steering the vehicle as the contact to the road
surface has been interrupted and it is therefore no longer possible to steer or brake the vehicle.
Always adapt your speed and driving style to suit visibility, weather, road and traffic conditions. ESC
cannot defy the laws of motion, improve the available power output, or keep the vehicle on the road
if insufficient care and attention on the part of the driver causes the vehicle to leave the road.
Instead, ESC increases the possibility of keeping the vehicle under control and, in extreme on-road
driving situations, it assesses the driver’s steering input and helps the vehicle to continue in the
required direction. If the vehicle is driving at a speed that leads it to leave the road before the ESC
can provide any kind of support, the ESC will be unable to provide any assistance.
The ABS, BAS, TCS and EDL systems are integrated into the ESC. The ESC is always on.
Anti-lock brake system (ABS)
The ABS prevents the wheels from locking when the brakes are applied up until the point where the
vehicle is nearly stationary and assists the driver in steering the vehicle and keeping it under
control. This means that the vehicle is less likely to spin, even when the brakes are depressed fully:
•Depress and hold the brake pedal with force. Do not take your foot off the brake pedal or
reduce the force on the brake pedal!
•Do not pump the brake pedal or reduce the pressure on the brake pedal!
•Steer the vehicle while the brake pedal is fully depressed.
•The ABS will switch off when the brake pedal is released or if the pressure on the brake pedal is
reduced.
If the ABS is taking corrective action, there is a pulsing movement in the brake pedal and some
noise. However, ABS will not necessarily guarantee shorter braking distances in all conditions. The
braking distance could even be longer when braking on gravel or on fresh snow covering an icy or
slippery surface.
Electronic brake pressure distribution system (EBD)
Every vehicle's centre of gravity moves forwards whenever the brake is operated. This means that
the rear wheels are in danger of locking due to the lower traction. The electronic brake pressure
distribution system controls the brake pressure for the rear wheels and thereby ensures the
optimum distribution of brake pressure between the front and rear axles. Under normal conditions,
the system will prevent the rear from breaking away if too much brake pressure if applied to the rear
wheels. The electronic brake pressure distribution system is included in the ABS' scope of
functions.
Brake Assist system (BAS)
The brake assist system can help to reduce the braking distance. The brake assist system
reinforces brake pressure hydraulically when the driver depresses the brake pedal quickly in an
emergency situation. As a result, full braking power is made accessible very quickly, brake pressure
is increased and the braking distance reduced. In this way, the ABS is activated more quickly and
more effectively.
Do not reduce the pressure on the brake pedal. The brake assist system will switch off the
hydraulic brake servo automatically when the brake pedal is released or if the pressure on the
brake pedal is reduced.
Traction Control System (TCS) or Traction Control (TC)
The TCS or TC reduces the engine output if wheelspin occurs and adapts the output to suit road
surface conditions. TCS or TC helps the car to start moving, accelerate and climb gradients in
unfavourable road conditions.
Electronic differential lock (EDL)
The EDL is available for normal driving on straight roads. EDL brakes the wheel that has lost
traction and distributes the driving force to the other drive wheel. To prevent the disc brake of the
braked wheel from overheating, the EDL cuts out automatically if subjected to excessive loads. The
EDL will switch on again automatically when the brake has cooled down.

The ESC or the TCS/TC can only function properly if all four wheels have the same tyres.
Any differences in the rolling radius of the tyres can cause the system to reduce engine power
unexpectedly.
If the ABS fails, the ESC, TCS, TC and EDL will also cease to function.
Control processes running in the systems described may cause operating noises.
Brake fluid
Fig. 101 In the engine compartment: cap on the brake fluid container
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Brake fluid will gradually absorb water from the surrounding air. The brake system will be damaged
if there is too much water in the brake fluid. The boiling point of the brake fluid is also considerably
reduced by the water content. Heavy use of the brakes may cause a vapour lock in the brake
system if the water content is too high. Vapour locks reduce levels of braking power, considerably
increase braking distance and can even cause the brake system to fail completely. Your own safety
and that of other road users depends on having a brake system that functions properly at all times
⇒.
Brake fluid specification
Volkswagen has developed a brake fluid that has been optimised for the brake system in the
vehicle. To ensure optimal operation of the brake system, Volkswagen recommends the use of
brake fluid compliant with VW standard 501 14.
Driving fast on icy, slippery or wet roads can lead to a loss of control of the vehicle and could
cause serious injury to the driver and passengers.
•Adapt your speed and driving style to suit visibility, weather, road and traffic conditions. Do
not let the extra safety afforded by the brake assist systems ABS, BAS, EDL, TCS, TC and
ESC tempt you into taking any risks when driving.
•The brake assist systems cannot defy the laws of motion. Slippery and wet roads will
remain dangerous, even when the ESC and other systems are active.
•Driving too fast on wet roads can cause the wheels to lose contact with the road surface
and aquaplane. A vehicle cannot be braked, steered or controlled once it has lost contact
with the road surface.
•Brake assist systems cannot prevent an accident if, for example, you are driving too close
to the vehicle in front or are driving too fast for the individual situation.
•Although the brake assist systems are very effective and can help to control the vehicle in
difficult driving situations, please always remember that the driving stability of the vehicle
depends on the tyre grip.
•When accelerating on a slippery surface, for example on ice and snow, press the
accelerator carefully. The wheels can spin even with active brake assist systems and this
can lead to a loss of control of the vehicle.
WARNING
ESC will be considerably less effective if other components and systems that affect driving
dynamics are not serviced correctly or are not functioning properly. This also applies, but not
exclusively, to the brakes, tyres and other systems that have already been named.
•Please always note that modifications and changes to the vehicle can affect the function of
the ABS, BAS, TCS, TC, EDL and ESC.
•Alterations to the suspension system or the use of non-approved wheel and tyre
combinations can affect the function of ABS, BAS, TCS, TC, EDL and ESC and reduce
their effectiveness.
•Suitable tyres are also crucial if ESC is to function optimally ⇒ Wheels and tyres.
WARNING

Before using a particular brake fluid, check that the specifications printed on the container
correspond to the vehicle requirements.
Brake fluid that is compliant with VW standard 501 14 is available from Volkswagen dealerships.
If this brake fluid is not available and it is necessary to use another high-quality brake fluid instead,
brake fluid that is compliant with DIN ISO 4925 CLASS 4 or US standard FMVSS 116 DOT 4 can
be used.
Not all brake fluids that are compliant with DIN ISO 4925 CLASS 4 or US standard FMVSS 116
DOT 4 have the same chemical composition. Some of these brake fluids may contain chemicals
that can damage or destroy brake system components over time.
Volkswagen therefore recommends the use of brake fluid that is compliant with
VW standard 501 14 to ensure sustained optimal operation of the brake system.
Brake fluid that is compliant with VW standard 501 14 fulfils the requirements of DIN ISO 4925
CLASS 4 or US standard FMVSS 116 DOT 4.
Brake fluid level
The brake fluid level must always be between the MIN and MAX marking on the brake fluid
container or above the MIN marking ⇒.
The brake fluid level cannot be checked accurately in all models as engine components may
partially conceal the brake fluid container. If the brake fluid level cannot be read exactly, please
proceed to a qualified workshop.
The brake fluid level drops slightly when the vehicle is being used as the brake pads wear and the
brakes are automatically adjusted.
Changing the brake fluid
The brake fluid must be changed as indicated in the service schedule ⇒BookletService schedule,.
The brake fluid should be changed by a qualified workshop. Volkswagen recommends using a
Volkswagen dealership for this purpose. Only brake fluid that conforms with the required
specification should be used.
Brake fluid can pollute the environment. Any spilt service fluids must be cleaned up and
disposed of properly.
Brake failure or reduced braking effect can be caused by the brake fluid level being too low or
by brake fluid that is too old or unsuitable.
•The brake system and brake fluid level must be checked regularly.
•The brake fluid should be changed regularly, according to the service schedule
⇒BookletService schedule,.
•Heavy use of the brakes may cause a vapour lock if the brake fluid is left in the system for
too long. Vapour locks reduce levels of braking power, considerably increase braking
distance and can cause the brake system to fail completely.
•Please ensure that the correct brake fluid is used. Only use brake fluid that is explicitly
compliant with VW standard 501 14.
•Any other brake fluid or a low-quality one can affect the functioning of the brakes and
reduce their effectiveness.
•If a brake fluid compliant with VW standard 501 14 is not available, use a high-quality
brake fluid compliant with DIN ISO 4925 CLASS 4 or the US standard FMVSS 116 DOT 4,
but only in exceptional circumstances.
•The refilled brake fluid must be new.
WARNING
Brake fluid is toxic.
•In order to reduce the risk of poisoning, never use bottles or other containers to store
brake fluid. These containers could encourage other people to drink out of them, even if
they are labelled otherwise.
•Brake fluid must always be stored in its original sealed container and kept out of the reach
of children.
WARNING
Brake fluid that has leaked or been spilt can damage the vehicle paintwork, plastic parts and
tyres. Brake fluid that has leaked or been spilt should be cleaned off the vehicle paintwork and
other components immediately.
NOTICE

Driving with respect for the environment
 Introduction
This chapter contains information on the followingsubjects:
⇒ An economic driving style
⇒ Driving in a fuel-efficient manner
Fuel economy, environmental impact and wear on the engine, brakes and tyres depend largely on
three factors:
•Personal driving style.
•Conditions of use (weather, road surface).
•Technical conditions.
Depending on your personal driving style, a few simple measures can help save fuel by up to 25%.
An economic driving style
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Changing gear earlier
In principle, the highest gear is always the most economical gear. A rule of thumb for most vehicles:
at a speed of 30 km/h (19 mph) drive in 3rd gear, at 40 km/h (25 mph) in 4th gear and at 50 km/h
(31 mph) in 5th gear.
If the traffic and driving situation allows it, skipping gears when changing up a gear will also save
fuel.
Do not drive gears to their upper limit. Use first gear only for pulling away then quickly change up to
second gear. Avoid using the kickdown function in vehicles with an automated manual gearbox.
Vehicles with a gear display help to improve fuel economy by indicating the optimum time to
change gear.
Rolling to a stop
Taking your foot off the accelerator will interrupt the supply of fuel to the engine and decrease fuel
consumption.
Therefore, in situations such as approaching a red traffic light, let the vehicle roll without applying
the accelerator. Only press on the clutch pedal to disengage if the vehicle becomes too slow or if
the stopping distance is longer. The engine will then run at idling speed.
Switch off the engine in situations when the vehicle might be stationary for a long time, e.g. at a
level crossing. In vehicles with an active start/stop system, the engine will switch off automatically
when the vehicle is stationary.
Thinking ahead when driving, and driving with the flow of traffic
Applying the brake and accelerator too often will significantly increase fuel consumption. By thinking
ahead when driving and by maintaining a sufficient distance from the vehicle in front, simply
keeping your foot off the accelerator will stop the speed from fluctuating. This means that active
braking and accelerating is not always necessary.
Driving smoothly and evenly
Even more important than speed is smoothness: the more evenly you drive, the lower your fuel
consumption will be.
When driving on a motorway, it is much more effective to drive at a constant moderate speed than
to drive with constant acceleration and braking. As a rule, driving with a constant style will get you
to your destination just as quickly.
The cruise control system will help you to maintain a constant driving style.
Using additional equipment in moderation
It is always important to be comfortable in your vehicle, but it is also important to consider the
environment.
Some equipment will increase fuel consumption when switched on:
Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road and
traffic conditions.
WARNING

If, in a potential collision scenario, the city emergency brake function detects that the driver is
applying the brakes with insufficient pressure, the system can increase the brake pressure in order
to reduce speed ahead of the collision. Hence the system can help minimise the consequences of
an accident.
Additional information and warnings:
•Exterior views ⇒ Exterior views
•Lower section of the centre console ⇒ Overview of the centre console
•Instrument cluster ⇒ Instrument cluster
•Accessories, modifications, repairs and renewal of parts ⇒ Accessories, modifications, repairs
and renewal of parts
The brake pedal travel decreases when the city emergency brake function is triggered. This
may make the brake pedal feel stiffer.
Automatic brake intervention by the city emergency brake function can be stopped by using
the clutch, the accelerator or steering intervention.
Unusual noises may be heard if the city emergency brake function is applying an automatic
braking procedure. This is normal and the noises are caused by the braking system.
Warning and indicator lamps
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The city emergency brake function is switched on every time the ignition is switched on. No display
will be shown to alert you of this.
The indicator lamp will be lit up if the city emergency brake function is switched off, is working or if
there is a fault in the system.
Lit upPossible cause ⇒Solution
The city emergency brake function
was switched on using the button
⇒ Fig. 109.
The indicator lamp is switched off
automatically after approximately 5
seconds.
FlashesPossible cause ⇒Solution
Quickly: city emergency brake function
is braking automatically or has braked
automatically.
Indicator lamp will go out automatically.
Slowly: city emergency brake function
currently not available.
While the vehicle is stationary, switch off
the engine and re-start it again. If
necessary, inspect the laser sensor (for
The intelligent technology of the city emergency brake function cannot change the laws of
physics or the system-related vehicle limitations. Never let the extra convenience afforded by
the city emergency brake function tempt you into taking any risks when driving. The driver is
always responsible for braking in time.
•The city emergency brake function cannot prevent accidents and serious injuries by itself.
•The city emergency brake function can carry out unwanted brake interventions in certain
complex situations, e.g. if a vehicle cuts very closely in front of you.
WARNING
Incorporating the city emergency brake function into your own driving style can cause
accidents and serious injuries. The system is not a substitute for the full concentration of the
driver.
•Adapt your speed and distance from the vehicles ahead to suit visibility, weather, road and
traffic conditions.
•The city emergency brake function does not react to persons, animals and vehicles
crossing or approaching in the same lane.
•Brake the vehicle by depressing the brake if the vehicle rolls forwards once the city
emergency brake function has been applied.
WARNING
Switch off the city emergency brake function if you suspect that the laser sensor has been
damaged. This can help to prevent further damage.
•Repairs to the laser sensor require specialist knowledge. Volkswagen recommends using
a Volkswagen dealership for this purpose.
NOTICE

If possible, only use Volkswagen-approved engine oil ⇒. The engine oils listed are multigrade
high-lubricity oils.
Engine oils are constantly being developed and improved. A Volkswagen dealership is always kept
up to date on innovations. Volkswagen therefore recommends having engine oil changes done by a
Volkswagen dealership.
The quality of the engine oil is not only tailored to the requirements of engines and exhaust gas
treatment systems, but also to fuel quality. Due to the way in which a combustion engine works,
engine oil always comes into contact with combustion residues and fuel, which has a knock-on
effect on the ageing process of the oil.
The quality of fuels can vary greatly between individual markets and this must be taken into account
when selecting the correct engine oil.
The use of engine oils compliant with the VW 504 00 requires a fuel quality compliant with EN 228
(petrol) or fuel of and equivalent quality. Engine oils compliant with VW 504 00 are therefore
unsuitable for use in a large number of markets.
Permitted engine oil
specifications ⇒
Alternative engine oil
specifications⇒
Engine
type
Fixed service QI1, QI2, QI3,
QI4, QI7 (based on
time/distance travelled)
Only in the EU, Switzerland,
Norway, Japan and Australia
Petrol
enginesVW 502 00VW 504 00
Natural gas
engineVW 502 00-----
Alternative engine oil specifications may only be used in fixed services QI1, QI2, QI3, QI4 and
QI7, and only when fuel of a quality compliant with EN 228 (petrol), or fuel of an equivalent quality,
is available in the particular country.
Checking the engine oil level and refilling engine oil
Fig. 121 Oil dipstick with markings
Fig. 122 In the engine compartment: engine oil filler cap
First read and observe the introductoryinformation and safety warnings⇒
Introduction
a)
•Do not add any additional lubricants to the engine oil. Any damage caused by the use of
such additives is not covered by the warranty.
•Only engine oil specifications that have been approved for use with the engine should be
used. Using other engine oils can cause engine damage.
•Another engine oil can be used in the event of an emergency if the listed engine oils () are
not available. To avoid damaging the engine, a maximum quantity of 0.5 litres of the
following engine oil may be used only once until the next oil change:
- Petrol engines: standards ACEAA3/B4 or API SN (API SM).
NOTICE
a)