2021 VOLKSWAGEN T-ROC service manual

Within around five seconds, set the speed with the rocker switch on the wiper lever or the
or buttons on the multifunction steering wheel. Then press the or button or
wait a few seconds. The speed is now saved and the warning is activated.
To deactivate, press the or button again. The stored speed will be deleted.
The speed warning can be adjusted within a range of 30 km/h (18 mph) to 250 km/h (155 mph).

Some settings can be saved in the user accounts for personalisation and therefore change
automatically when the user account is changed ⇒ Personalisation .
1) Varies depending on the instrument cluster version.
2) Not available in all countries.
Warning and information messages
First read and observe the introductoryinformation and safety warnings⇒Introduction 
The system runs a check on certain components and functions in the vehicle when the ignition is
switched on or while the vehicle is in motion. Malfunctions are indicated by red and yellow warning
symbols with information messages on the instrument cluster display ⇒ Symbols in instrument
cluster . An acoustic warning is also given in certain cases. The appearance of the information
messages and symbols can vary depending on the version of the instrument cluster.
In addition, a list of current malfunctions can be opened manually. To open the list, select the
Vehicle status or Vehicle menu ⇒ Instrument cluster menus .
Priority 1 warning (red)The symbol flashes or lights up (sometimes together with a signal tone).
Do not drive on! Danger. Check the fault and correct the cause. Seek expert assistance if
necessary.Priority 2 warning (yellow)The symbol flashes or lights up (sometimes together with a
signal tone). Malfunctions and insufficient service fluids can damage the vehicle and cause it to
break down. Check the fault as soon as possible. Seek expert assistance if necessary.Information
messageInformation about various vehicle procedures and conditions.

With some equipment levels, some settings and displays may also appear in the Infotainment
system.

If several warnings are present, the symbols will appear for several seconds, one after another. The
symbols will continue to appear until the faults are rectified.

If warning messages about malfunctions are displayed when the ignition is switched on, it may not
be possible to adjust some settings as described, or the information display may appear differently.
If this is the case, take the vehicle to a qualified workshop to have the malfunctions rectified.

Time
First read and observe the introductory information and safety warnings⇒Introduction 
Press the button or function button.
Press the Vehicle and function buttons.
Select the Time and date menu option to set the time ⇒ Vehicle settings menu .
To set the time (on all vehicle clocks), press and hold the button in the instrument cluster until
the word Time appears in the display ⇒ Analogue instrument cluster .
Release the button. The time is shown in the instrument cluster display and the hour setting is
marked.
Then press the button repeatedly until the required hour value is displayed. Press and hold the
button to scroll through quickly.
Once you have set the hour, wait until the minutes display is marked in the instrument cluster
display.
Then press the button repeatedly until the required minute value is displayed. Press and hold the
button to scroll through quickly.
Release the button to finish setting the clock.
Select the Range information profile.
Press and hold the button on the multifunction steering wheel until the Service menu is available
on the instrument cluster display ⇒ Service menu .
Select the Time menu.
Set the correct time with the arrow buttons or .
Lap timer
First read and observe the introductory information and safety warnings⇒Introduction 
With the appropriate equipment the lap timer can be shown on the instrument cluster display
⇒ Instrument cluster menus .
The lap timer has the option of timing your own laps manually in the vehicle on a race track, to store
the times and to compare them with best times.

If the service or the inspection was not performed by a Volkswagen dealership, the display can be
reset as follows:
Vehicles with analogue instrument cluster.
Switch off the ignition.
Press and hold the button in the instrument cluster ⇒ Instrument cluster .
Switch on the ignition again.
Release the button when one of the following messages appears on the instrument cluster
display: Reset oil service? or Reset inspection?.
Press the button on the instrument cluster ⇒ Instrument cluster  to confirm.
Vehicles with digital instrument cluster.
The service interval display can be reset only via the Service menu ⇒ Service menu .
Do not reset the service interval display between service intervals otherwise incorrect data will be
shown.
If the oil change service was manually reset, the service interval display then also changes to a fixed
service interval in vehicles with flexible oil change service.

The service message will disappear after a few seconds when the engine is running, or when the
button on the wiper lever or the button on the multifunction steering wheel is pressed
⇒ Operating the instrument cluster .

If the 12-volt vehicle battery was disconnected for long periods in vehicles with flexible service, the
system cannot calculate the time at which the next service is due. The information shown in the
service interval display may therefore be incorrect. In this case, please observe the maximum
permissible service intervals ⇒ Service .
Operating the instrument cluster
Introduction
This chapter contains information on the followingsubjects:
⇒ Operating using the wiper lever 
⇒ Operating using the multifunction steering wheel 
⇒ Button for driver assist systems 
Some menu options can be accessed only when the vehicle is stationary.

Lit up red: system error. Voice service availability is restricted. Volkswagen recommends consulting a
specialist workshop.
Lit up green: voice services are available. System is OK.
Flashing green: active connection to a voice service.
Information call
The information call enables you to call the Volkswagen AG hotline.
The information call function is available only in some sales regions.
The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Breakdown call
The breakdown call allows you to seek professional assistance should your vehicle break down.
Some vehicle data, e.g. the current location, are transmitted parallel to the voice call.
The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Emergency call service
If an emergency call is placed manually, or automatically after an accident where an airbag was
triggered, data relevant for the emergency call, e.g. the current vehicle location, will be transmitted
automatically ⇒ Customer information .
The telephone call centre communicates in the language set up in the vehicle's Infotainment system.
English is used if this language is not available at the location of the emergency.
Back-up to 112 emergency number
In some cases, the emergency call service may be restricted or unavailable so the general emergency
call number 112 will be used to conduct an emergency call. In this case, only a voice-based
connection is established. No data will be transmitted, e.g. regarding the vehicle or its location.
The following circumstances may restrict access to the emergency call service and lead to the call
being forwarded to the 112 emergency number:
Your current emergency call location is in an area with no or insufficient mobile communications and
GPS reception. This can also include tunnels, streets with tall buildings, garages, underpasses,
mountains and valleys.
You are in an area with sufficient mobile communications and GPS reception but the
telecommunications provider's mobile network is not available.
The emergency call service is prohibited by law in some countries.
There is no valid licence for using the emergency call service.
The components in the vehicle required for the emergency call service are damaged or do not have a
sufficient power supply.

gearbox the clutch can be opened at idling speed, thus saving fuel. Thanks to its efficiency, low
weight and intelligent control system, the DSG® dual clutch gearbox usually enables fuel
consumption that is equal to or lower than a manual gearbox.
However, just like the manual gearbox, the clutch in the DSG® dual clutch gearbox is subject to wear.
Regular maintenance is necessary depending on the type of DSG® dual clutch gearbox; further
information ⇒ Scope of service . In the event of a fault in one gear train half, the DSG® dual clutch
gearbox also allows one gear train half to be deactivated and the journey to be continued using the
other gear train half ⇒ Troubleshooting . The gearbox must then be checked as soon as possible by a
qualified workshop.
DSG® dual clutch gearbox: selecting a gear

Fig. 105 Left-hand drive vehicles: selector lever for dual clutch gearbox DSG with lock button (arrow).
The location is mirrored in right-hand drive vehicles.
When the ignition is switched on, the selected gear or gearbox programme is displayed in the
instrument cluster display.
Instrument cluster display
Selector lever position Display
P P
R R
N N
D/S E, D or S ⇒ Driving profile selection and 4MOTION Active Control 
Tiptronic gate M ⇒ Changing gear using Tiptronic 
– Parking lock
The drive wheels are locked mechanically. May be selected only when the vehicle is stationary. To
disengage this selector lever position while the ignition is switched on, depress the brake pedal and
press the lock button in the selector lever.

absence of the ⇒ Fig. 144  symbol in the vehicle does not mean that the control unit is not
transmitting the current position or speed of the vehicle.
Personal data
Volkswagen collects, processes and uses the user's personal data in accordance with statutory
requirements. You can access the current data protection policy on the Volkswagen homepage.
Deactivating Car-Net services

Fig. 145 Retrofitted sticker in the vehicle if Volkswagen Car-Net services have been permanently
deactivated.
First read and observe the introductoryinformation and safety warnings⇒Introduction 
If you sell the vehicle or lend it for a longer period, inform the user about the deactivated services
and deactivated control unit.
If your vehicle is already equipped with the legally required emergency call function eCall, this
function will not be affected by the deactivation described here.
Temporary deactivation
If your vehicle is in a workshop, you may find that the service technicians have deactivated individual
or all services for the duration of the workshop visit. The services will be available again once the
work is complete. Please contact your workshop if necessary. Volkswagen Car-Net portfolios can be
deactivated manually in the Infotainment system. The services can then be run again when the
deactivation is cancelled in the Infotainment system. Deactivated services are marked with a
corresponding indication on the start page of the Car-Net portal.
Permanent deactivation
In order to permanently deactivate Car-Net functions in vehicles with the Security & Service or e-
Remote packages, the online connectivity unit must be deactivated by a qualified workshop at your
request.
Once the on-board connectivity unit has been deactivated, the workshop will attach a sticker
⇒ Fig. 145  to your vehicle (e.g. on the roof console). The sticker shows that neither the Volkswagen
emergency call service nor the automatic accident notification will work. All other e-Remote and
Security & Service services will also be deactivated.
Service impairment or interruption

Before driving through an automatic car wash.
The vehicle height exceeds the required clearance height, e.g. in a garage.

NOTICE
Always remove the roof carrier before driving through an automatic car wash.
The height of the vehicle is changed by the installation of a roof carrier and the load secured to it.
Check and compare the height of the vehicle with clearance heights, e.g. for underpasses and garage
doors.
The roof carrier and its load must not obstruct you from opening and closing the glass roof and the
boot lid. The roof aerial must also remain unaffected.

Driving with a fitted roof carrier will increase air resistance and thus increase fuel consumption.
Trailer towing
Introduction
This chapter contains information on the followingsubjects:
⇒ Technical requirements 
⇒ Fitting the removable ball head 
⇒ Removing the ball head 
⇒ Notes on towing a trailer 
⇒ Loading the trailer 
⇒ Driving with a trailer 
⇒ Trailer stabilisation 
⇒ Retrofitting a towing bracket 
The vehicle can be used to tow a trailer if it has the required technical equipment for this. The
additional trailer load will affect the amount of wear, fuel consumption and performance of the
vehicle and, in certain circumstances, could shorten the service intervals.
Driving with a trailer not only places an extra load on the vehicle, but also requires increased
concentration on the part of the driver.
Vehicles with start/stop system
When using towing brackets that were not retrofitted by Volkswagen, the start/stop system must be
deactivated manually using the button in the centre console before towing a trailer, and it must
remain deactivated for as long as a trailer is being towed ⇒ .

efuelling.



WARNING
Filling the tank with the wrong fuel can damage the vehicle.
uels that have been approved for the vehicle.
-approved service additives in the
approved quantity.


CAUTION
Fuel may run out of a fuel canister. This could cause fire and injuries.


Fuels can pollute the environment. Collect any service fluids that escape or are spilled and dispose of
them correctly.

The tank flap cannot be opened manually. Seek expert assistance in an emergency.
Fuel types and refuelling
Introduction
This chapter contains information on the followingsubjects:
⇒ Fuel standards 
⇒ Petrol 
⇒ Diesel 
⇒ Refuelling 
The tank flap is located at the rear right-hand side of the vehicle.
Different engines require different fuels. There is a factory-fitted sticker in the tank flap that
indicates the required fuel type for the vehicle.