2021 VOLKSWAGEN T-ROC engine

The service events differ according to oil change service and inspection. The service interval display
in the display of the instrument cluster serves as a reminder for the due date of the next service
event.
Your vehicle will receive either the fixed service or flexible service for the oil change service,
depending on the vehicle equipment, the engine type and the operating conditions.
How do I know which type of service my vehicle needs?
⇒ Fig. 210  (arrow) ⇒ Technical data .

Service eventa) PR No. Service type Service interval
Oil change service QI1 Fixed Every 5,000 km or 1 yearb).
QI2 Every 7,500 km or 1 yearb).
QI3 Every 10,000 km or 1 yearb).
QI4 Every 15,000 km or 1 yearb).
QI6 Flexible According to service interval display.
Inspection According to service interval display.
Observe the information on engine oil specifications according to VW standards ⇒ Engine oil .
Features of the flexible service
With the flexible service, you only need to have an oil change service carried out if your vehicle
requires one. Individual operating conditions and personal driving style are taken into account in
order to determine this point in time. An important part of the flexible service is the use of LongLife
engine oil instead of conventional oil.
Observe the information on engine oil specifications according to VW standards ⇒ Engine oil .
If you do not wish to have the flexible service, you can opt for the fixed service instead. However, a
fixed service can affect your service costs. Your service advisor will be pleased to help.
Service interval display
Scheduled services at Volkswagen are displayed in the service interval display in the instrument
cluster ⇒ Service interval display  or in the Vehicle settings menu in the Infotainment system
⇒ Vehicle settings menu . This service interval display provides information on services that include
an oil change or inspection. When an individual service is due, additional work that is due can also be
carried out, e.g. changing brake fluid and spark plugs.
a) Information is stated for vehicles used under normal operating conditions.
b) Whichever comes first.

Scope of service
The scope of service includes all maintenance work that is necessary in order to keep your vehicle
roadworthy (depending on the operating conditions and vehicle equipment, e.g. engine, gearbox or
service fluids). The maintenance work is divided into inspection work and servicing work. You can
find out what work is required in detail for your vehicle:



Inspection work
Electrics
-volt vehicle battery: check and replace if necessary.




Engine/gearbox


tem: check.
-belt: check.



Running gear



heck.

heck.
Body









Servicing work
In addition to the inspection work (depending on the operating conditions and vehicle equipment,
e.g. engine, gearbox or service fluids), further servicing work must be performed on your vehicle.
The work is dependent on either time and/or mileage.

After the car has been washed, the brakes may react slowly and the braking distance will be
increased as the brake discs and pads will be wet, or possibly iced up in winter.
-ice the brakes by performing careful braking manoeuvres. Do not endanger any other
road users when doing this.

NOTICE
Serious vehicle damage can be caused if the vehicle is not washed correctly.


could freeze up.

NOTICE
Painted parts and surfaces with a matt finish, unpainted plastic parts, headlight lenses and tail light
clusters can be damaged if the vehicle is not washed correctly.

-painted vehicle only in a textile car wash.
-painted surfaces with hot wax.
-painted surfaces.

Wash the vehicle only in specially designated washing areas. This prevents any waste water
contaminated with oil from entering the sewerage system.
Caring for and cleaning the vehicle exterior

Fig. 211 Between the engine compartment and the windscreen: plenum chamber (illustration).

Fig. 212 At the rear of the vehicle: rear view camera system in the Volkswagen badge or in the
number plate light (illustration).
The following overview contains recommendations for cleaning and care of individual vehicle
components ⇒ .
Windows, glass surfaces:
Remove wax residue, e.g. from care products, using the Volkswagen Genuine cleaning cloth -
000 096 166 A - or a suitable glass cleaner.
Use a hand brush to remove snow and ice. If you use a plastic scraper, move it in one direction only.
Use the Volkswagen Genuine de-icing agent (- 000 096 322 -) to remove ice.
Wiper blades:⇒ Wiper blades .
Paint:
Always treat surfaces carefully in order to prevent damage to the paint coat. Use a clean, soft cloth
and a mild soap solution1) or cleaning clay to remove any light dirt immediately, e.g. deposits, insect
residue, or cosmetics.
Repair minor paint damage with a touch-up pen. Refer to the vehicle data sticker for the paint code
⇒ Technical data . Consult a qualified workshop in the event of damage to surfaces with matt paint.

n deposits with a soap solution. Then remove any deposits with
cleaning clay.

Volkswagen Genuine hard wax (- 000 096 317 -).
cleaning to remove dirt and dust.
Plenum chamber, engine compartment:
Remove leaves and other loose objects with a vacuum cleaner or by hand ⇒ Fig. 211 ⇒ . Cleaning
of the engine compartment should always be performed by a qualified workshop ⇒ .
Water that has entered the plenum chamber via a manual process (e.g. from a high-pressure
cleaner) can cause considerable damage to the vehicle.

Volkswagen recommends using Volkswagen Genuine de-icing agent (- 000 096 322 -) for de-icing. Do
not use door lock de-icer containing grease solvents.

WARNING
The engine compartment of any motor vehicle is a hazardous area. All work in the engine
compartment carries the risk of injury, scalding, accidents and fire.
and safety precautions ⇒ Safety notes for working in the engine compartment .


NOTICE
Incorrect cleaning and care can cause vehicle damage.

tools.

NOTICE
The drainage channels for the plenum chamber may get blocked by leaves and dirt. Water that does
not drain away could get into the vehicle interior.


The durability and colourfastness of decorative and protective films can be affected by
environmental influences such as direct sunlight, moisture, air pollution, stone impact etc.
Decorative films may show signs of use or ageing after about one to three years, protective films
after about two to three years. In very hot climates, decorative films may start to fade within a year
and protective films within two years.
1) null
2) Mild soap solution: a maximum of two tablespoons neutral soap diluted in one litre of water.
Vehicle interior care and cleaning
The following overview contains recommendations for cleaning and care of individual vehicle
components ⇒ .
Windows:
Clean with a glass cleaning agent and then wipe dry using a clean chamois cloth or a lint-free cloth.

The area in front of and around the sensors and cameras must not be covered by stickers, additional
headlights, trim frames for number plates or similar.
Repairs and structural modifications should therefore be carried out only by a qualified workshop.
Volkswagen recommends using a Volkswagen dealership for this purpose.
-ups in the area around the sensors may impair the function of the
system in question.
vehicle only with the original Volkswagen badge.
Engine and transmission guard
An engine and transmission guard can reduce the risk of damage to the vehicle's underbody and
sump, for example when driving over kerbs, drive entrances or unsurfaced roads.
Volkswagen recommends that you have this equipment retrofitted by your Volkswagen dealership.

WARNING
Incorrectly performed repairs and modifications can cause malfunctions and damage to the vehicle
and impair the effectiveness of the driver assist systems. This can result in accidents and severe
injuries.


WARNING
Unsuitable spare parts and accessories, incorrectly carried out work, modifications and repairs can
lead to damage to the vehicle and cause accidents and serious injuries.
Volkswagen Genuine Parts®. These parts and accessories have been specially tested by Volkswagen
for suitability, reliability and safety.
workshops have the necessary tools, diagnostic equipment, repair information and qualified
personnel.
cle that differ in their design or characteristics from the factory-fitted
parts.
since these objects can cause serious or fatal injuries if the airbags are triggered.
type.
Repairs and faults in the airbag system

and terms and conditions of use. Volkswagen has no influence over the content exchanged in these
services.
Please refer to the provider in question for information about the type, scope and purpose of the
collection and use of personal data related to third-party services.

WARNING
Incorrect use of the diagnostic interface can cause malfunctions, which can result in accidents and
serious injuries.


Volkswagen recommends using a Volkswagen dealership for this purpose.

Please note the further information on Volkswagen Car-Net services ⇒ Mobile online services .
Information stickers and plates
Stickers and plates showing important information for vehicle operation are factory-fitted in the
engine compartment and on certain vehicle parts.

ers or
plates with the same information must be applied properly to the new parts by the qualified
workshop.
Safety certificate
There is a safety certificate on the door pillar of the driver door which states that all necessary safety
standards and specifications from the transport safety authorities of the particular country were met
at the time of production. The month and year of production and the vehicle identification number
may also be listed. Observe notes in the owner's manual.

WARNING
Handling the vehicle incorrectly will increase the risk of accident and injuries.



NOTICE
Handling the vehicle incorrectly could lead to the vehicle becoming damaged.