2021 VOLKSWAGEN T-ROC phone

Lit up red: system error. Voice service availability is restricted. Volkswagen recommends consulting a
specialist workshop.
Lit up green: voice services are available. System is OK.
Flashing green: active connection to a voice service.
Information call
The information call enables you to call the Volkswagen AG hotline.
The information call function is available only in some sales regions.
The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Breakdown call
The breakdown call allows you to seek professional assistance should your vehicle break down.
Some vehicle data, e.g. the current location, are transmitted parallel to the voice call.
The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Emergency call service
If an emergency call is placed manually, or automatically after an accident where an airbag was
triggered, data relevant for the emergency call, e.g. the current vehicle location, will be transmitted
automatically ⇒ Customer information .
The telephone call centre communicates in the language set up in the vehicle's Infotainment system.
English is used if this language is not available at the location of the emergency.
Back-up to 112 emergency number
In some cases, the emergency call service may be restricted or unavailable so the general emergency
call number 112 will be used to conduct an emergency call. In this case, only a voice-based
connection is established. No data will be transmitted, e.g. regarding the vehicle or its location.
The following circumstances may restrict access to the emergency call service and lead to the call
being forwarded to the 112 emergency number:
Your current emergency call location is in an area with no or insufficient mobile communications and
GPS reception. This can also include tunnels, streets with tall buildings, garages, underpasses,
mountains and valleys.
You are in an area with sufficient mobile communications and GPS reception but the
telecommunications provider's mobile network is not available.
The emergency call service is prohibited by law in some countries.
There is no valid licence for using the emergency call service.
The components in the vehicle required for the emergency call service are damaged or do not have a
sufficient power supply.

If lightweight items such as loose pieces of paper or items hung from the interior mirror are left in
the vehicle.
If there is a mobile phone in the vehicle with the vibration alarm switched on.

Permanent deactivation of interior monitoring and the anti-tow alarm is not possible.

If doors or the boot lid are still open when the anti-theft alarm is activated, only the anti-theft alarm
will be activated. Interior monitoring and the anti-tow alarm are not activated until all doors and the
boot lid are closed.

SAFELOCK is also deactivated when the interior monitoring and anti-tow alarm are switched off
⇒ SAFELOCK .
Boot lid
Introduction
This chapter contains information on the followingsubjects:
⇒ Opening and closing the boot lid 
⇒ Opening and closing the boot lid electrically 
⇒ Unlocking the boot lid manually 
⇒ Troubleshooting 
The boot lid is locked and unlocked at the same time as the doors.

WARNING
Incorrect and unsupervised unlocking, opening or closing of the boot lid can cause accidents and
serious injuries.
The boot lid should be opened or closed only when you are sure that nobody is in its path.
Always check that the boot lid is closed properly once it has been closed. The closed boot lid must be
flush with the surrounding body panels.
Always keep the boot lid closed while the vehicle is in motion.
Never open the boot lid when loads, e.g. bicycles, are attached to it. The boot lid may close under its
own weight due to the additional load. Support the boot lid as necessary or remove the load from
the boot lid beforehand.

Do not slip the clutch or rest your foot on the clutch when driving offroad. When travelling over
uneven ground, you could press the clutch by mistake and lose control of the vehicle. This also
prevents power being transferred between the engine and the gearbox. In addition, driving with the
clutch partially engaged causes premature wear to the clutch lining.
Useful accessories for offroad driving
First read and observe the introductoryinformation and safety warnings⇒Introduction 
The checklist contains just a few items of equipment that can be very useful for offroad driving. If
you have an instruction manual or fitting instructions for these accessories, you should always take
them with you and observe them as necessary when driving offroad.
Checklist
Useful items when driving offroad:

Water, compass, maps and torch with spare batteries.

Winch, tow bar or rope with sufficient strength.

Mobile telephone, shovel, blankets and rubber boots.

Electrical air compressor for connection to the 12-volt sockets in the vehicle to inflate the tyres.

A wooden board approx. 4 cm thick and approx. 1 metre long or an aluminium frame of similar size:
this can be used to free a vehicle stuck in the mud and provide a platform for a vehicle jack.

Snow chains, additional spare wheels, a breakdown set, jack and box spanner.
Changing gear correctly
First read and observe the introductoryinformation and safety warnings⇒Introduction 
The correct choice of gear depends on the offroad terrain.
Before attempting to drive through difficult terrain it can be helpful to stop and consider which gear
you should select. After several trips offroad, you will learn which gear to select in conjunction with
the step-down ratio and differential locks for different types of terrain.
General rules

Always keep the stowage compartments in the centre armrest closed while the vehicle is in motion.

WARNING
Never transport an adult or child on the centre armrest.

There may be a mobile phone interface, a mobile phone holder and a USB socket with
charging function in the stowage compartment ⇒BookletInfotainment system,.
Drawers

Fig. 137 Under the right front seat: drawer.
First read and observe the introductoryinformation and safety warnings⇒Introduction 
To open: press the button in the drawer grip and open the drawer.
To close: push the drawer under the front seat until it clicks into place.

WARNING
If the drawer is left open, it can hinder the correct operation of the pedals. This can result in
accidents and severe injuries.
Always keep the drawers closed while the vehicle is in motion. Otherwise the drawer or other items
could fall into the driver footwell and obstruct the pedals.

NOTICE
The drawer is designed for a maximum load of 1.5 kg.
Coat and bag hooks
First read and observe the introductoryinformation and safety warnings⇒Introduction 

In China: www.vwcarnet.com.cn
Before using the Volkswagen Car-Net services for the first time, please read and observe the
information in the relevant service description. This will quickly help you to become familiar with the
services and make you aware of potential risks to yourself and others, and how to avoid them.

WARNING
Accidents and injuries can occur if the driver is distracted.
Always drive carefully and responsibly.

WARNING
Failure to observe the information in the service description can lead to your vehicle breaking down
in traffic, and can cause accidents and serious injuries.
Always use the most up-to-date edition of the relevant service descriptions which is available on the
Volkswagen website.

WARNING
The following conditions can make it impossible to make a telephone call, run a Volkswagen Car-Net
service or transfer data:
If your current location is in an area with no or insufficient mobile communications and GPS
reception. This can also include tunnels, streets with tall buildings, garages, multi-storey car parks,
underpasses, mountains and valleys.
If you are in an area with sufficient mobile communications and GPS reception but the
telecommunications provider's mobile network is overloaded, out of order or unavailable.
If the components in the vehicle required for the services and data transmission are damaged, not
working or do not have sufficient electrical power.
The battery for the mobile device is empty, does not have a sufficient charge level or has no more
call credit.

WARNING
Using computers and mobile devices in public or non-secured LAN and WLAN networks can lead to a
loss of control over your Volkswagen Car-Net services.
In addition to the usual precautionary measures to be taken when using the Internet, you should
protect your computer and mobile device with suitable anti-virus software and regularly update its
signatures.

Mounting points
879 mm
at least 65 mm
350 – 420 mm
334 mm
554 mm
1,017 mm
1,051 mm

WARNING
Electrical cables that are not connected properly or are connected incorrectly can cause faults in the
entire vehicle electronics system and also cause accidents and serious injuries.
clusters or to other unsuitable power sources. Use only suitable connectors for connection of the
trailer.


WARNING
The trailer can become detached from the towing vehicle if the towing bracket is unsuitable or
incorrectly fitted. This can cause serious accidents and fatal injuries.

Use only towing brackets which have been approved by Volkswagen for your vehicle type.
Fuel and emission control
Safety notes on handling fuel

WARNING
Incorrect handling of fuel can cause explosions, fire, serious burns and other injuries.
⇒ Switching the auxiliary heater and ventilation on and
off , the ignition, your mobile phone and other radio equipment before refuelling.

boxes can damage the electrical system.
Fuse table for fuses in the dash panel

Fig. 173 In the dash panel: fuse assignment.
First read and observe the introductoryinformation and safety warnings⇒Introduction 
The table shows the fuse locations of the electrical consumers relevant for the driver. The first
column in the table contains the location. The other columns contain the fuse type, the amp rating
and the consumer protected by the fuse.
Depending on the market and specification of your vehicle, the fuse numbers and positions may
differ to those given in the table. If necessary, ask your Volkswagen dealership for the exact fuse
assignment.
Fuse location ⇒ Fig. 173 
F410 amps, MINI®, anti-theft alarm.F710 amps, MINI®, air conditioning system control panel or
heating and fresh air system, rear window heating relay.F810 amps, MINI®, light switch (dipped
beam), rain/light sensor, electronic parking brake.F107.5 amps, MINI®, display, Infotainment control
panel.F1140 amps, ATO®, left exterior lighting.F1220 amps, ATO®, Infotainment
components.F1440 amps, ATO®, blower regulator.F167.5 amps, MINI®, telephone.F2215 amps,
ATO®, trailer charging cable.F2330 amps, JCASE®, electric glass roof.F2440 amps, ATO®, right
exterior lighting.F2630 amps, ATO®, seat heating.F2730 amps, ATO®, interior lighting.F2825 amps,
ATO®, left trailer control unit.F3825 amps, ATO®, right trailer control unit.F401)20 amps, ATO®,
cigarette lighter, sockets.F4240 amps, ATO®, central locking.F4415 amps, ATO®, trailer control
unit.F4715 amps, ATO®, rear window wiper.F5125 amps, ATO®, rear seat heating.F5330 amps, ATO®,
rear window heating.

Introduction
This chapter contains information on the followingsubjects:
⇒ Jump lead connection point (earth connection) 
⇒ Jump starting the vehicle 
If the engine fails to start because the 12-volt vehicle battery is flat, the discharged battery can be
connected to the 12-volt battery of another vehicle to start the engine.
Suitable jump leads are needed for jump starting.
2 for vehicles with petrol engines.


WARNING
Using the jump leads incorrectly or performing the jump start procedure incorrectly can cause the
12-volt vehicle battery to explode, which can lead to severe injuries. Please note the following in
order to reduce the risk of the 12-volt vehicle battery exploding:
-volt vehicle battery and the electrical system can cause serious chemical burns,
fire or electric shocks. Always read the warnings and safety information before carrying out any kind
of work on the 12-volt vehicle battery ⇒ 12-volt vehicle battery .
volts) and approximately
the same capacity (see label on battery) as the flat 12-volt vehicle battery.
-volt vehicle battery. Discharged 12-volt vehicle batteries can
already freeze at temperatures of around 0°C (+32°F).
-volt vehicle battery should be replaced if it is or has ever been frozen.
-volt vehicle battery is jump started.
Always keep fire, sparks, naked flames and lit cigarettes away from the 12-volt vehicle battery.
Never use a mobile telephone when the jump leads are being connected or disconnected.
compartment.
rectly.


NOTICE
Please note the following in order to avoid considerable damage to the vehicle electrical system: