When accelerating on a slippery surface, for example on ice and snow, accelerate carefully. The
wheels can spin even when brake support systems are active, and this can lead to a loss of control of
the vehicle.
WARNING
The effectiveness of ESC can be reduced considerably if other components and systems which affect
driving dynamics are not serviced properly or are not functioning properly. This also applies, but not
exclusively, to the brakes, tyres and other named systems.
Please always bear in mind that modifications and changes to the vehicle can affect the way brake
support systems operate.
Alterations to the suspension or the use of non-approved wheel and tyre combinations can affect
the function of brake support systems and reduce their effectiveness.
Suitable tyres support the effectiveness of ESC.
WARNING
Driving without the brake servo can considerably increase the braking distance and thus cause
accidents and serious injuries.
Never switch the engine or ignition off while the vehicle is in motion.
If the brake servo does not function or the vehicle is being towed, the brake pedal will have to be
depressed more forcefully as the braking distance will be increased due to the lack of assistance for
the brake system.
Switching the TCS on and off
Switch off the traction control system (TCS) if the vehicle does not have sufficient traction:
When driving in deep snow or on loose surfaces.
When rocking the vehicle free if it is stuck.
Then switch on TCS again.
Switching TCS on and off
TCS can be switched off and on in the Infotainment system ⇒ Infotainment system controls and
displays .
When the TCS is switched off, the yellow indicator lamp lights up on the instrument cluster
display.
As soon as the TCS starts regulating, the indicator lamp flashes yellow.
Troubleshooting
trailers than for vehicles
without trailers.
Trailer stabilisation
First read and observe the introductoryinformation and safety warnings⇒Introduction
The trailer stabilisation function can detect if an attached trailer is starting to snake and can
countersteer.
Trailer stabilisation is an extension of the Electronic Stability Control (ESC).
If trailer snaking is detected, the trailer stabilisation function automatically helps to reduce the
snaking motion of the trailer using counter steering assistance.
Requirements for trailer stabilisation
-fitted or a compatible towing bracket has been retrofitted.
or in the instrument cluster is not lit up.
trailer is electrically connected to the towing vehicle via the trailer socket.
mph).
have a mechanical overrun system.
WARNING
Do not let the extra safety afforded by the trailer stabilisation function tempt you into taking any
risks when driving.
conditions.
WARNING
The trailer stabilisation function may not be able to detect all driving situations correctly.
Trailer stabilisation is switched off when ESC is deactivated.
stabilised accordingly in all cases.
AdBlue® is a registered trademark and is also known as AUS32 or DEF (Diesel Exhaust Fluid).
The AdBlue® consumption figures depend on the driving style, operating temperature and ambient
temperature. The remaining range and refill quantity can be checked on the instrument cluster
display ⇒ Driving data display (multifunction display) .
The AdBlue® tank must never run empty ⇒ . As of a remaining range of approximately 2,400 km,
the instrument cluster display will indicate that the AdBlue® must be refilled ⇒ Troubleshooting .
CAUTION
AdBlue® is an irritant and corrosive fluid that can damage the skin, eyes and respiratory organs upon
contact.
instructions, it is not to be expected that a user will come into contact with AdBlue®.
other containers.
15 minutes and consult a doctor.
at least 15 minutes and consult a doctor in the case of skin irritations.
15 minutes. Do not induce vomiting unless instructed to do so by a doctor. Seek medical assistance
immediately.
NOTICE
If the AdBlue® level is too low, the vehicle cannot be restarted after the ignition has been switched
off. Starting with jump leads is also not possible.
approximately 1,000 km.
NOTICE
Improper use of AdBlue® may cause damage to the vehicle that is not covered by the warranty.
22241-1.
fuel or additives to the AdBlue®.
Fig. 184 On the instrument cluster display: the bonnet is open or has not been closed properly.
A symbol in the instrument cluster display ⇒ Fig. 184 indicates if the bonnet is open or is not closed
properly.
Do not drive on! If necessary, lift the bonnet and then close it again.
This symbol is also visible when the ignition is switched off and will go out a few seconds after the
vehicle has been locked when all doors are closed.
WARNING
Failure to observe warnings can cause your vehicle to break down in traffic, which can lead to
accidents and serious injuries.
ver ignore any warnings.
The symbol can differ depending on the version of the instrument cluster.
Service fluids and consumables
All service fluids and consumables, e.g. tyres, coolant and vehicle batteries, are being constantly
developed. The same applies to toothed belts, engine oils and spark plugs for combustion engines,
for example. For this reason, service fluids and consumables should be replaced at a qualified
workshop. Volkswagen dealerships always have the latest information about any changes.
WARNING
Unsuitable service fluids and consumables, and the incorrect use of these fluids and consumables,
can cause accidents, serious injuries, burns or poisoning.
e kept in their original sealed container.
When the engine is working hard, the engine oil level should be kept within the upper permissible
area ⇒ Fig. 186 Ⓒ, for instance during extended motorway journeys in summer, when towing a
trailer ⇒ Trailer towing , or when climbing mountain passes.
Checking the engine oil level and refilling the engine oil
Fig. 186 Engine oil level markings on the oil dipstick (variants).
Fig. 187 In the engine compartment: engine oil filler cap (illustration).
First read and observe the introductoryinformation and safety warnings⇒Introduction
Key to ⇒ Fig. 186 :
Engine oil level too high – observe the messages on the instrument cluster display or contact a
qualified workshop, if necessary.
Do not fill engine oil.
Engine oil level OK.
Engine oil level too low – fill engine oil.
Checklist
Carry out the steps in the specified order ⇒ :
With the engine at operating temperature, park the vehicle on a level surface to ensure that the
engine oil reading is correct.
Switch off the engine and wait a few minutes for the engine oil to flow back into the sump.
Open the bonnet In the engine compartment.
Identify the engine oil filler cap and oil dipstick. The engine oil filler opening can be recognised by
the symbol on the cap and the oil dipstick has a coloured handle. If you cannot find the cap and
dipstick, please contact a qualified workshop.
Pull the dipstick out of the guide tube and wipe it off with a clean cloth.
Insert the oil dipstick into the guide tube again as far as it will go. If there is a marking on the upper
end of the oil dipstick, this marking must fit into the corresponding groove at the top end of the
guide tube upon insertion.
Ⓐ Engine oil
level too high. Observe any messages that are shown on the instrument cluster display or contact a
qualified workshop . Ⓑ Do not fill any engine oil . Continue with step 16. Ⓒ Engine oil level OK.
Engine oil can, e.g. in the case of high engine loads , be filled up to the upper limit of this range.
Continue with step 8 or 16. Ⓓ Engine oil level is too low. Engine oil must be filled. Continue with
step 8.
After reading off the oil level, push the oil dipstick back into the guide tube as far as it will go.
Unscrew the cap of the engine oil filler opening .
Using only the engine oil approved by Volkswagen expressly for this engine, fill oil gradually in small
amounts (no more than 0.5 l).
Connecting the 12-volt vehicle battery
-volt vehicle
battery.
e cable and then the negative cable ⇒ .
Various indicator lamps may light up after the 12-volt vehicle battery has been connected and the
ignition is switched on. They will go out when you drive a short distance at a speed of approximately
15 – 20 km/h (10 – 12 mph). If the indicator lamps remain lit up, the vehicle should be checked by a
qualified workshop.
If the 12-volt vehicle battery was disconnected for an extended period, the system may not able to
calculate or correctly display the time when the next service is due ⇒ Instrument cluster . Observe
the maximum permissible service intervals ⇒ Service .
Automatic switch-off for electrical consumers
The intelligent vehicle electrical system management function automatically implements a range of
measures to prevent the 12-volt vehicle battery from discharging under high loads:
power supply to the 12-volt socket and the cigarette lighter may be interrupted temporarily
while the engine is being started.
The vehicle electrics management system cannot always prevent the 12-volt vehicle battery from
being discharged, for example if the ignition is left on over a long period with the engine off or the
side lights or parking lights are left on over a long period of time.
12-volt vehicle battery is discharged
gnition is switched on.
⇒ Auxiliary heater and ventilation .
WARNING
Incorrectly mounting the battery and using incorrect 12-volt vehicle batteries can cause short
circuits, fire and serious injuries.
-free and leak-proof 12-volt vehicle batteries that have the same
properties, specifications and dimensions as the factory-fitted 12-volt vehicle battery.
WARNING
A highly explosive mixture of gases is given off when the 12-volt vehicle battery is being charged.
The service events differ according to oil change service and inspection. The service interval display
in the display of the instrument cluster serves as a reminder for the due date of the next service
event.
Your vehicle will receive either the fixed service or flexible service for the oil change service,
depending on the vehicle equipment, the engine type and the operating conditions.
How do I know which type of service my vehicle needs?
⇒ Fig. 210 (arrow) ⇒ Technical data .
Service eventa) PR No. Service type Service interval
Oil change service QI1 Fixed Every 5,000 km or 1 yearb).
QI2 Every 7,500 km or 1 yearb).
QI3 Every 10,000 km or 1 yearb).
QI4 Every 15,000 km or 1 yearb).
QI6 Flexible According to service interval display.
Inspection According to service interval display.
Observe the information on engine oil specifications according to VW standards ⇒ Engine oil .
Features of the flexible service
With the flexible service, you only need to have an oil change service carried out if your vehicle
requires one. Individual operating conditions and personal driving style are taken into account in
order to determine this point in time. An important part of the flexible service is the use of LongLife
engine oil instead of conventional oil.
Observe the information on engine oil specifications according to VW standards ⇒ Engine oil .
If you do not wish to have the flexible service, you can opt for the fixed service instead. However, a
fixed service can affect your service costs. Your service advisor will be pleased to help.
Service interval display
Scheduled services at Volkswagen are displayed in the service interval display in the instrument
cluster ⇒ Service interval display or in the Vehicle settings menu in the Infotainment system
⇒ Vehicle settings menu . This service interval display provides information on services that include
an oil change or inspection. When an individual service is due, additional work that is due can also be
carried out, e.g. changing brake fluid and spark plugs.
a) Information is stated for vehicles used under normal operating conditions.
b) Whichever comes first.