2021 TOYOTA VENZA HYBRID Warranties & Maintenance Guides (in English)

23Yo u r Warranties in Detail
WARRANTY
FEDERAL EMISSION CONTROL WARRANTY


DEALER CERTIFICATE
We (the dealership) want you to know
that at the time your new Toyo t a vehicle
is being delivered:
1) On the basis of written notication
furnished by Toyo t a , we have
knowledge that the vehicle is covered
by an EPA Certicate of Conformity.
2) We have visually inspected those
emission control devices or portions
thereof that are visible without
removing or adjusting any components
or systems, emissions-related or
otherwise. On the basis of this
inspection, there are no apparent
deciencies in the installation of
emission control devices by Toyo t a .
(For purposes of this certicate,
“emission control devices” is limited
to devices installed on a vehicle for the
sole or primary purpose of controlling
emissions and which were not in
general use before 19 6 8.)
3) We have performed all emission
control system preparations required
by Toyo t a prior to the sale of the
vehicle as set forth in Toyo t a’s current
pre-delivery service manual.
4) Except as may be provided in
Paragraph 5, if this vehicle fails
an EPA-approved emissions test
within three months or 4,000 miles
(whichever comes rst) of delivery
to the ultimate purchaser, and the
vehicle has been maintained and
used in accordance with the written
instructions for proper maintenance


and use, Toyo t a will remedy the nonconformity
free of charge under the terms of the Emission
Performance Warranty.
5) If the vehicle was used as a company
car or demonstrator, check the box and
complete the following:
The vehicle with which this
statement is delivered was placed
into service as a company car or
demonstrator prior to delivery. The
Emission Performance Warranty
period commenced on the date the
vehicle was first placed into service,
which was:
Month Day Year
NOTE: The dealership makes no
representation or warranty that the
emission control system or any part
thereof is without defect or that the
system will perform properly. The
Emission Performance Warranty referred
to in Paragraph 4 and furnished with the
vehicle is solely that of the manufacturer.
This statement is required by section
207 of the Clean Air Act (42 U.S.C. 75 41)
and the EPA regulations issued thereunder.
Dealership Name

24Yo u r Warranties in Detail
WARRANTY


Vehicles equipped with a California
Certied Emission Control System
that are registered and operated in
California or any state that adopts
California emission warranty provisions
are covered by this warranty. Currently,
Connecticut, Delaware, Maine,
Maryland, Massachusetts, New Jer sey,
New York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington are the
other states to which this warranty
applies. Vehicles covered by this
warranty are also covered by the
Federal Emission Control Warranty
(see page 18).

YOUR WARRANTY RIGHTS
AND OBLIGATIONS
The California Air Resources Board (CARB)
and Toyo t a are pleased to explain the
emission control system warranty for your
2021 vehicle. In California, new motor
vehicles must be designed, built and
equipped to meet the state’s stringent
anti-smog standards. CARB regulations
require that Toyo t a must warrant the
emission control system on your vehicle
for the time periods indicated on the next
page, provided there has been no abuse,
neglect or improper maintenance of
your vehicle.
Your emission control system may include
parts such as the fuel injection system,
ignition system, catalytic converter and
engine computer. Also included may be
hoses, belts, connectors and other
emissions-related assemblies.
Where a warrantable condition exists,
Toyo t a will repair your vehicle at no cost
to you, including diagnosis, parts and la b o r.
CALIFORNIA EMISSION CONTROL WARRANTY

25Yo u r Warranties in Detail
WARRANTY

MANUFACTURER’S
WARRANTY COVERAGE
1) For three years or 50,000 miles,
whichever occurs rst:
– If your vehicle fails a smog-check test,
all necessary repairs and adjustments
will be made by Toyo t a to ensure
that your vehicle passes the test.
This is your Emission Control System
PERFORMANCE WARRANTY.
– If an emissions-related part listed on
pages 19 –2 0 is defective, the part
will be repaired or replaced by Toyo t a .
This is your S H O R T-T E R M Emission
Control System DEFECT WARRANTY.
Specic components may have
longer coverage under the terms of
the Powertrain Warranty.
2) For seven years or 70,000 miles,
whichever occurs rst:
– If an emissions-related part listed on
pages 26–27 is defective, the part
will be repaired or replaced by Toyo t a .
This is your LONG-TERM Emission
Control System DEFECT WARRANTY.

OWNER’S WARRANTY
RESPONSIBILITIES
You are responsible for performance of
the required maintenance indicated in the
Owner’s Manual and this booklet. Toyo t a
recommends that you retain all receipts
covering maintenance on your vehicle, but
Toyo t a cannot deny warranty coverage
solely for the lack of receipts or your
failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your
vehicle to a Toyo t a dealership as soon as
a problem exists. The warranty repairs
should be completed in a reasonable
amount of time, not to exceed 30 days.
You should also be aware that Toyo t a
may deny you warranty coverage if your
vehicle or a part has failed due to abuse,
neglect, improper maintenance or
unapproved modications.
If you have any questions regarding your
warranty rights and responsibilities, you
should contact the Toyo t a Customer
Experience Center at (800) 331-4331 or
the California Air Resources Board, Mobile
Source Control Division, at 9528 Te l s t a r
Avenue, Suite 4, El Monte, CA 917 31,
(800) 242-4450.
CALIFORNIA EMISSION CONTROL WARRANTY

26Yo u r Warranties in Detail
WARRANTY


W H AT IS NOT COVERED
These warranty obligations do not apply
to failures or noncompliance caused by:
• The use of replacement parts not
certified in accordance with aftermarket
parts certification regulations.
• The use of replacement parts not
equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not Covered”
section of the New Vehicle Limited Warranty
also apply to this warranty.
PARTS L I S T:
LONG-TERM EMISSION
DEFECT WARRANTY
The parts listed here are covered for seven
years or 70,000 miles from the vehicle’s
in-service date, whichever occurs rst.
Air Induction/Exhaust System
• Cam timing control motor
• Intake manifold
• Throttle body
Catalyst System
• Exhaust front pipe
(including catalytic converter)
• Exhaust manifold
(including manifold converter)
EGR System
• EGR cooler
Evaporative Control System
• Charcoal canister
• Fuel tank
• Fuel tank filler pipe
Fuel Control System
• Engine control computer
(engine control module)
• Fuel delivery pipe
• Fuel pressure sensor
• High-pressure fuel pump







CALIFORNIA EMISSION CONTROL WARRANTY

27Yo u r Warranties in Detail
WARRANTYHybrid System
• Battery control module
(battery voltage sensor)†
• Brake master cylinder for HV
• Hybrid battery†
• Hybrid battery junction block
(including system main relay)
• Hybrid control module (power
management control module)†
• Inverter with converter†
• RR traction motor with transaxle
• Transaxle (including motor and generator)
• Water pump with motor
Other Parts Used in
Systems Listed
• Brake actuator

MAINTENANCE
Yo u are responsible for performance of
the required maintenance indicated in the
Owner’s Manual and this booklet. To y o t a
will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. However,
any failure or noncompliance caused
by lack of maintenance is not covered by
this warranty.
When maintenance and repairs are
paid for by you, these services may be
performed by you or by any automotive
service provider you choose. Toyota
will not deny a warranty claim solely
because you used a service provider
other than a Toyota dealership for
maintenance and repairs. However,
any failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.
CALIFORNIA EMISSION CONTROL WARRANTY
† Covered under the Hybrid System Warranty for eight years or 100,000 miles, whichever occurs first, with the exception of
the hybrid battery covered for ten years or 150,000 miles, whichever occurs first.

28Yo u r Warranties in Detail
WARRANTY

REPLACEMENT PARTS
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems,
Toyo t a recommends the use of
Toyo t a Genuine Parts when servicing
or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts and you may elect
to use parts that are not Toyota Genuine
Parts for maintenance and repairs.
However, use of replacement parts
that are not equivalent in quality to
Toyota Genuine Parts may impair
the effectiveness of the emission
control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Toyo t a Genuine
Parts, you must follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Toyo t a Genuine Parts.

IF YOUR VEHICLE FA I L S
A SMOG-CHECK TEST
If your vehicle fails a smog-check test,
you may make a claim under the Emission
Performance Warranty. To do so, take your
vehicle to an authorized To y o t a dealership
and present a copy of the smog-check test
report. Also, take your maintenance
records in case they are needed.
If your claim qualies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
To y o t a will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a d e l a y, or
when a delay is caused by factors beyond
the control of To y o t a or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 33, “Obtaining Warranty Service.”
CALIFORNIA EMISSION CONTROL WARRANTY

29Yo u r Warranties in Detail
WARRANTY

REPAIR D E L AY S
If a To y o t a dealership is unable to
complete repairs on your vehicle within
30 days, you may have the repairs made
under To y o t a ’s provisions for emergency
warranty repairs. See page 33 for details.

IF YOU H AV E QUESTIONS
If you have questions or concerns
about your vehicle’s California emission
warranty coverage, please follow the steps
described under “If Yo u Need Assistance”
on page 5. Yo u may also request information
from or report complaints to:
California Air Resources Board
Mobile Source Control Division
9528 Te l s t a r Avenue
Suite 4
El Monte, CA 917 31
(800) 242-4450
CALIFORNIA EMISSION CONTROL WARRANTY

30Yo u r Warranties in Detail
WARRANTY
TIRE LIMITED WARRANTY

OBTAINING
WARRANTY SERVICE
All tires supplied as original equipment
on new Toyo t a vehicles are warranted
by the individual tire manufacturer only,
and not Toyo t a . Coverages by individual
tire manufacturers may var y.
If you wish to obtain a hard copy of the
terms of the tire warranty offered by the
tire manufacturer, please contact the tire
manufacturer directly, or contact Toyo t a at:
Toyo t a Customer Experience Center
Toyo t a Motor Sales U.S.A., Inc.
P. O . Box 259001
Plano, Tex a s 75025-9001
Ph: (800) 331-4331
ORIGINAL EQUIPMENT
TIRE MANUFACTURERS
BF Goodrich/Michelin North America
P. O . Box 19001
Greenville, SC 29062
BF Goodrich: (877) 788-8899
Michelin: (800) 847-3435
www.bfgoodrichtires.com
www.michelinman.com
Bridgestone/Firestone
200 4th Avenue South
Nashville, TN 37201
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644
www.bridgestone.com
www.restonetire.com
Continental Tire of North America
18 0 0 Continental Boulevard
Charlotte, NC 28273
(800) 8 47- 3 3 4 9
www.continentaltire.com
Dunlop Tires/Goodyear Tire
and Rubber Co.
114 4 East Market Street
Akron, OH 4 4 316
(800) 321-2136
www.dunloptires.com
www.goodyear.com






Falken
Tire Corporation
8656 Haven Avenue
Rancho Cucamonga, CA 917 3 0
(800) 723-2553
www.falkentire.com
Hankook Tire America Corporation
14 5 0 Valley Road
Wayne, NJ 0 747 0
(800) 426-5665
www.hankooktire.com
Kenda Tire
7095 Americana Parkway
Reynoldsburg, OH 43068
(866) 536-3287
www.kendatire.com
Maxxis International – USA
545 Old Peachtree Road
Suwanee, GA 30024
(800) 462-9947
www.maxxis.com
Nitto Tire U.S.A. Inc.
P. O . Box 6064
Cypress, CA 90630
(888) 529-8200
www.nittotire.com
Pirelli Tire LLC
10 0 Pirelli Drive
Rome, GA 3 0161
(800) 747- 3 5 5 4
www.pirelli.com
Toyo Tire U.S.A Corporation
P. O . Box 6052
Cypress, CA 90630
(800) 442-8696
www.toyotires.com
Yokohama Tire Corporation
1 MacArthur Place, Suite 800
Santa Ana, CA 92707
(800) 722-9888
www.yokohamatire.com