2021 TOYOTA VENZA HYBRID Warranties & Maintenance Guides (in English)

7Introduction
INTRODUCTION
THE IMMOBILIZER KEY

THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY
This Toyo t a vehicle may be equipped
with an electronic “immobilizer” anti-theft
system. When the key is inserted into the
ignition switch, it transmits an electronic
code to an immobilizer computer. The
engine will only start if the code in the
key matches the code in the immobilizer.
If the code does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t start
the vehicle unless the key has the same
code as the immobilizer.


SECURITY
For security purposes, access to key
codes and service procedures for
electronically registering replacement
keys is restricted. Only a Toyo t a dealer
or certain bonded/registered independent
locksmiths can generate replacement keys.

8Introduction
INTRODUCTION


REPLACING THE KEY
Upon purchase, each vehicle should have
two master keys and an aluminum tag
with a key code imprinted on it.
To generate a fully functional replacement
key (one that will both open the doors and
start the engine), one of the master keys
is required. To make a key that will open
the door for retrieval of items locked
inside the vehicle, the aluminum key-code
tag can be used. If a master key or the
aluminum key-code tag is not available,
a Toyo t a dealer or certain registered
locksmiths can obtain the key code from
a restricted-access database. These
businesses can also access a service
utility to reprogram the immobilizer if
all registered master keys have been
lost. If a Toyo t a dealer is not available,
please refer to www.aloa.org to nd
a bonded/registered locksmith who
performs high-security key service.


KEEPING THE KEY SAFE
Replacing an immobilizer key may be
cos tly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key code in more than one place, do not
record it in a way that can be easily
identied and associated with the vehicle.
It is wise to keep a copy of the key code
outside of the vehicle.
If the vehicle was delivered with less than
two keys and the aluminum key-code tag,
consider having the Toyo t a dealer or a
qualied independent automotive locksmith
make a duplicate key before you need it.
THE IMMOBILIZER KEY

9Introduction
INTRODUCTION
W
e realize that your condence
in the quality and reliability
of our products was a key
factor in your decision to buy a Toyo t a .
We also know how disruptive the loss
of transportation can be to your daily
routine. That’s why we’re pleased
to offer you the benets of our
Transportation Assistance Policy.
Under this policy, you are eligible
for transportation assistance if your
Toyo t a must be kept overnight for
warranty-covered repairs. The policy
applies when your vehicle must be kept
overnight for any of the following reasons:
• The warranty repairs will take longer
than one day to complete.
• The warrantable condition requires
extensive diagnosis.
• The parts needed for the warranty
repairs are not readily available and
your vehicle is inoperative or unsafe
to drive. The
policy does not apply when warranty
repairs can be completed in one day but
the vehicle must be kept overnight due to
dealer or owner scheduling conicts.
The Transportation Assistance Policy
applies for the duration of the New Vehicle
Limited Warranty. The policy applies to all
2021 model-year Toyo t a s sold and
serviced by authorized Toyo t a dealerships
in the mainland United States and Alaska.
For further details, please consult your
Toyo t a dealer.
TRANSPORTATION ASSISTANCE

10Yo u r Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY
Important: You must use the Dispute
Settlement Program (o r, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act (the
“Act”). However, if you choose to
pursue rights and remedies not created
by the Act, you are not required to use
the Dispute Settlement Program
(CDSP). You may also be required to
use the Dispute Settlement Program or
CDSP before seeking remedies under
the “Lemon Laws” of your state. Please
check this booklet and the appropriate
page of the Owner’s Warranty Rights
Notification booklet for additional
information and the requirements
applicable to your state.
Who Is the Warrantor
The warrantor for these limited warranties
is Toyo t a Motor Sales, U.S.A., Inc.
(“Toyota”), a California corporation, P. O .
Box 259001, Plano, Tex a s 75025-9001.
Which Vehicles Are Covered
These warranties apply to all 2021 model-
year Venza vehicles distributed by Toyo t a
that are originally sold by an authorized
dealer in the United States and normally
operated or touring in the United States,
U.S. territories or Canada. Warranty
coverage is automatically transferred at
no cost to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms
and conditions that may vary depending
on the part covered. A warranty for specic
parts or systems, such as the Powertrain
Warranty or Emission Performance Warranty,
is governed by the coverage set forth in
that warranty as well as the General
Warranty Provisions.
When Warranty Begins
The warranty period begins on the vehicle’s
in-service date, which is the rst date the
vehicle is either delivered to an ultimate
purchaser, leased or used as a company
car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these
warranties are made at no charge for parts
and la b o r.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured parts.
The decision whether a part should be
repaired or replaced will be made by the
servicing Toyo t a dealership and/or Toyo t a .
Parts scheduled to be replaced as required
maintenance are warranted until their rst
replacement only.

11Yo u r Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTYInformal Dispute
Settlement Program
Toyo t a offers assistance through an
informal dispute settlement program
called the Dispute Settlement Program.
This program is administered by an
independent third party:
National Center for Dispute Settlement
P. O . Box 688
Mt. Clemens, MI 48046
Further information about this program
can be found in this booklet and the
Owner’s Warranty Rights Notification booklet.
California residents : Toyo t a offers
assistance through an informal dispute
settlement program called the California
Dispute Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional information,
call the Toyo t a Customer Experience Center
at (800) 331-4331. You may also contact
the CDSP directly at (888) 3 0 0 - 6 2 3 7. Failure
to use the CDSP may affect your rights and
remedies under California’s “Lemon L aw s .”
Limitations
The performance of necessary repairs and
adjustments is the exclusive remedy under
these warranties or any implied warranties.
Toyo t a does not authorize any person to
create for it any other obligation or liability
in connection with this vehicle.
Any implied warranty of merchantability
or tness for a particular purpose is
limited to the duration of these written
warranties. Some states do not allow
restrictions on how long an implied
warranty lasts, so this limitation may not
apply to you.
Your Rights Under State Law
These warranties give you specic legal
rights. You may also have other rights that
vary from state to state.

12Yo u r Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY
WARRANTY COVERAGE AT A GLANCE
1 Exception of the Hybrid Battery Warranty coverage of 10 years/150,000 mi\
les, whichever occurs rst.2 Specic components may have longer coverage under terms of the Powert\
rain Warranty.3 Also applies to Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon,
Pennsylvania, Rhode Island, Vermont and Washington vehicles equipped with a California Certied Emission
Control System. Vehicles covered by this warranty are also covered by the Feder\
al Emission Control Warranty.
2
2
1
3
80
70
60
50
40
30
20
10 90 100
80
70
60
50
40
30
20 90 100 120

13Yo u r Warranties in Detail
WARRANTY

W H AT IS COVERED
AND HOW LONG
Basic Warranty
This warranty covers repairs and
adjustments needed to correct defects
in materials or workmanship of any
part supplied by Toyo t a , subject to the
exceptions indicated under “What
Is Not Covered” on pages 15 –16.
Coverage is for 36 months or 36,000 miles,
whichever occurs rst, with the exception of
air conditioning recharge, wheel alignment
and wheel balancing, which are covered for
12 months or 12,000 miles, whichever
occurs rst.
Hybrid System Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of the components listed here and supplied
by Toyo t a , subject to the exceptions indicated
under “What Is Not Covered” on pages 15 –16.
The Toyo t a Hybrid Warranty is in effect for
8 years or 100,000 miles from the vehicle’s
in-service date, whichever occurs rst for the
following components:
• Hybrid battery control module
(battery voltage sensor)
• Hybrid control module
(power management control module)
• Inverter with converter
Hybrid Battery Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of the components listed here and supplied
by Toyo t a , subject to the exceptions indicated
under “What Is Not Covered” on pages 15 –16.
The Toyo t a Hybrid Battery Warranty is in
effect for 10 years or 150,000 miles from
the vehicle’s in-service date, whichever
occurs rst.




Powertrain Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of any component listed below and supplied
by Toyo t a , subject to the exceptions indicated
under “What Is Not Covered” on pages 15 –16.
Coverage is for 60 months or 60,000 miles,
whichever occurs rst.
Engine
Cylinder block and head and all internal
parts, timing gears and gaskets, timing
chain/belt and c over, ywheel, valve
covers, oil pan, oil pump, engine mounts,
turbocharger housing and all internal
parts, supercharger housing and all
internal parts, engine control computer,
water pump, fuel pump, seals and gaskets.
Transmission and Transaxle
Case and all internal parts, torque converter,
clutch c over, transmission mounts, transfer
case and all internal parts, engine control
c

omputer, seals and gaskets.
Front-Wheel-Drive System
Final drive housing and all internal parts,
axle shafts, drive shafts, constant velocity
joints, front hub and bearings, seals
and gaskets.
Rear-Wheel-Drive System
A xle housing and all internal parts, propeller
shafts, U-joints, axle shafts, drive shafts,
bearings, supports, seals and gaskets.
NEW VE HICLE LIMITED WARRANTY

14Yo u r Warranties in Detail
WARRANTY
Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or workmanship
of any seatbelt or airbag system supplied by
Toyo t a , subject to the exceptions indicated
under “What Is Not Covered” on pages 15 –16.
Coverage is for 60 months or 60,000 miles,
whichever occurs rst.
For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.



Corrosion Perforation Warranty
This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 15 –16.
Coverage is for 60 months, regardless
of mileage.
For information on how to protect your
vehicle from corrosion, refer to sections
related to maintenance and care in the
Owner’s Manual.
To w i n g
When your vehicle is inoperable due to
failure of a warranted part, towing service
to the nearest authorized Toyo t a dealership
is covered.
NEW VE HICLE LIMITED WARRANTY