2021 TOYOTA RAV4 steering wheel

4705-13. Mobile Assistant operation
feature will automatically end to
complete the requested action.
The volume of the Mobile
Assistant can be adjusted
using the “POWER VOLUME”
knob or steering wheel vol-
ume control switches. The
Mobile Assistant and phone
call volumes are synchro-
nized.
●While a phone call is active, the
Mobile Assistan t cannot be used.
●If using the navig ation feature of
the cellular phone, ensure the
active audio source is Bluetooth
®
audio or iPod in order to hear turn
by turn direction prompts.
●Wait for the listening beeps before
using the Mobile Assistant.
●The Mobile Assistant may not rec-
ognize commands in the following
situations:
• Spoken too quickly.
• Spoken at a low or high volume.
• The roof or windows are open.
• Passengers are talking while the
Mobile Assistan t is being used.
• The fan speed of the air condition-
ing system is set at high.
• The air conditioning vents are turned toward the microphone.

4725-14. Phone operation (Hands-free system for cellular phones)
●This system is not guaranteed to
operate with all Bluetooth®
devices.
●If your cellular phone does not
support Bluetooth®, this system
cannot function.
●In the following conditions, the
system may not function:
• The cellular phone is turned off.
• The current position is outside the communication area.
• The cellular phone is not con- nected.
• The cellular phone has a low bat-
tery.
●Depending on the type of
Bluetooth® phone, some function
is not available.
●When using the hands-free sys-
tem or Bluetooth® audio and
Wi-Fi® Hotspot functions at the
same time, the following problems
may occur:
• The Bluetooth
® connection may
be cut.
• Noise may be heard on the
Bluetooth
® audio playback.
• A noise may be heard during
phone calls.
●Bluetooth® uses the 2.4 GHz fre-
quency band. If both a Wi-Fi® con-
nection and Bluetooth®
connection are being used simul-
taneously, each connection may
be affected.
●If a Bluetooth® device is attempt-
ing to connect to the vehicle while
another device is connected as a
Bluetooth
® audio device or con-
nected using the hands-free sys-
tem or Wi-Fi
® Hotspot function,
the communication speed may
decrease or malfunctions may
occur, such as image distortion or
audio skipping. If a Bluetooth
®
device is connected to the system,
the interference it may cause will
be reduced. When carrying a
device with its Bluetooth
® connec-
tion enabled, make sure to regis-
ter it to the system and connect it
or disable its Bluetooth
® function.
●When a device is connected via
Bluetooth®, the Bluetooth® icon
on the status bar will be displayed
in blue. ( P.382)
Some basics
The hands-free system
enables calls to be made
and received without having
to take your hands off the
steering wheel.
This system supports
Bluetooth
®. Bluetooth® is a
wireless data system that
enables cellular phones to
be used without being con-
nected by a cable or placed
in a cradle.
The operating procedure of
the phone is explained here.
When an Apple CarPlay
connection is established,
phone functions will be per-
formed by Apple CarPlay
instead of the hands-free
system.
WARNING
●While driving, do not operate a
cellular phone.

4745-14. Phone operation (Hands-free system for cellular phones)
(P.382)
■Steering switch
By pressing the phone switch, a
call can be received or ended
without taking your hands off the
steering wheel.
Phone switch
• If the switch is pressed during a call, the call will end.
• If the switch is pressed when an incoming call is r eceived, the call
will be answered.
• If the switch is pressed during a call when a separate incoming
call is waiting, the waiting call will
be answered.
• If the switch is pressed when an Apple CarPlay/Android Auto con-
nection is established, the Apple
CarPlay/Android Auto phone
application will be displayed on
the system screen.
Volume control switch
• Press the “+” side to increase the volume.
• Press the “-” side to decrease the volume.
■Microphone
The microphone is used when
talking on the phone.
●The other party’s voice will be
heard from the front speakers.
The audio/vis ual system will be
muted during phone calls or when
hands-free voice commands are
used.
●Talk alternately with the other
party on the phone. If both parties
speak at the same time, the other
party may not hear what has been
said. (This is not a malfunction.)
●Keep call volume down. Other-
wise, the other party’s voice may
be audible outside the vehicle and
voice echo may increase. When
talking on the phone, speak
clearly towards the microphone.
●The other party may not hear you
clearly when:
• Driving on an unpaved road.
(Making excessive traffic noise.)
• Driving at high speeds.
• The roof or windows are open.
• The air conditioning vents are pointed towards the microphone.
• The sound of the air conditioning
fan is loud.
• There is a negative effect on sound quality due to the phone
and/or network being used.
Using the phone
switch/microphone
A
B

4785-14. Phone operation (Hands-free system for cellular phones)
■For PBAP compatible
Bluetooth
® phones when
“Automatic Transfer” is set
to off ( P.489)
1 Select the desired item.
Select to always transfer all
the contacts from a con-
nected cellular phone auto-
matically.
Select to transfer all the con-
tacts from a connected cellu-
lar phone only once.
Select to cancel transferring.
2 Check that a confirmation
screen is displayed when the
operation is complete.
■For PBAP incompatible but
OPP compatible Bluetooth
®
phones
1 Select the desired item.
Select to transfer the con- tacts from the connected cel-
lular phone.
Transfer the contact data to
the system using a
Bluetooth
® phone.
Select to add a new contact
manually.
Follow the steps in “Register-
ing a new contact to the con-
tacts list” from step 2.
( P.492)
Select to cancel transferring.
●If your cellular phone is neither
PBAP nor OPP com patible, the
contacts cannot be transferred
using Bluetooth
®. But the contacts
can be transferred from USB
device. ( P.492)
●Depending on the type of
Bluetooth® phone:
• It may be necessary to perform additional steps on the phone
when transferring contact data.
• The registered image in the con- tact list may not transfer depend-
ing on the type of Bluetooth
®
phone connected.
1 Display the phone top
screen. ( P.471)
2 Select “Keypad” and enter
the phone number.
3 Select or press the
switch on the steering wheel.
4 Check that the dialing screen
is displayed.
●Depending on the type of
A
B
C
A
By keypad
B
C

4795-14. Phone operation (Hands-free system for cellular phones)
5
Audio
Bluetooth® phone being con-
nected, it may be necessary to
perform additional steps on the
phone.
1 Display the home screen.
( P.388)
2 Select the desired contact.
3 Check that the dialing screen
is displayed.
■Registering a new contact
1 Select and hold the screen
button to add a contact.
2 Select the desired contact.
3 Select the desired number.
●If there is no contact in the con-
tacts list, the contacts cannot be
registered at the home screen.
●The contact cannot be registered
at the home screen while driving.
1Select “Answer” or press the
switch on the steering
wheel to talk on the phone.
“Decline”: Select to refuse to
receive the call.
To adjust the volume of a received
call: Turn the “POWER VOLUME”
knob, or use the volume control
switch on the steering wheel.
●The contact image picture can be
displayed only when the vehicle is
not moving.
●During international phone calls,
the other party’s name or number
may not be displayed correctly
depending on the type of
Bluetooth
® phone you have.
●The incoming call display mode
can be set. ( P.488)
●The ringtone that has been set in
the sound settings screen can be
heard when there is an incoming
call. Depending on the type of
By home screen
Receiving a call using
the Bluetooth®hands-
free system
When a call is received, the
following screen is dis-
played with a sound.
Incoming calls

4825-14. Phone operation (Hands-free system for cellular phones)
current call is placed on hold.
 When there is no current call,
but there is a call on hold:
“Activate” is displayed. When
selected, the system switches
to the call that was on hold.
 When there is another call on
hold during a call: “Swap
Calls” is displayed. When
selected, the current call is
placed on hold, and the sys-
tem switches to the call that
was on hold.
●This function may not be available
depending on the type of cellular
phone.
When a call is interrupted by a
third party while talking, the
incoming screen is displayed.
1 Select “Answer” or press the
switch on the steering
wheel to start talking with the
other party.
 To refuse to receive the call:
Select “Decline”.
 Each time “Swap Calls” is
selected, the party who is on
hold will be switched.
●This function may not be available
depending on the type of
Bluetooth
® phone.
1 Display the phone top
screen. ( P.471)
2 Select “Message”.
 A confirmation message
appears when the “Automatic
Message Transfer” function is
set to off ( P.495), select
“Yes”.
3 Check that the message
screen is displayed.
“Phone”: Select to change to phone
mode.
The account name is dis-
played on the left side of
Incoming call waiting
Bluetooth® phone
message function
Received messages can be
forwarded from the con-
nected Bluetooth
® phone,
enabling checking and
replying using the system.
Depending on the type of
Bluetooth
® phone con-
nected, received messages
may not be transferred to
the system.
If the phone does not sup-
port the message function,
this function cannot be
used. Even when the sup-
ported phone is used, reply
function may not be used.
Displaying the message
screen

4845-14. Phone operation (Hands-free system for cellular phones)
Select to call the message
sender.
Select to have messages
read out.
To cancel this function, select
“Stop”.
When “Automatic Message
Readout” is set to on, mes-
sages will be automatically
read out. (P.495)
Select to display the previous
or next message.
This function can be chosen
the method to reply mes-
sage with “Dictation” or
“Quick Message”.
●Reading a text m essage is not
available while driving.
●Depending on the type of
Bluetooth® phone being con-
nected, this function cannot be
used.
●Depending on the type of
Bluetooth® phone being con-
nected, it may be necessary to
perform additional steps on the
phone.
●Messages are displayed in the
appropriate connected Bluetooth®
phone’s registered mail address
folder. Select the desired folder to
be displayed.
●Only received messages on the
connected Bluetooth® phone can
be displayed.
●The text of the message is not dis-
played while driving.
●Turn the “POWER VOLUME”
knob, or use the volume control
switch on the steering wheel to
adjust the message read out vol-
ume.
●“Subject:” field is not shown on
SMS case.
●E-mail only: Select “Mark Unread”
or “Mark Read” to mark mail
unread or read on the message
screen.
This function is available when
“Update Message Read Status on
Phone” is set to on. ( P.495)
*: If equipped
1 Display the message screen.
( P.482)
2 Select the desired message
from the list.
3 Select “Reply”.
4 Select “Dictation”.
5 When the “Say Your Mes-
sage” screen is displayed,
speak message that you
want to send.
6 Select “Send” to send mes-
sage.
“Cancel”: Select to cancel sending
the message.
“Retry”: Select to retry speaking
message that you want to send.
While the message is being
sent, a sending message
screen is displayed.
7 Check that a confirmation
screen is displayed when the
operation is complete.
 If an error message is dis-
played, follow the guidance
on the screen to try again.
A
B
C
D
Replying to a message
(dictation reply)*

4855-14. Phone operation (Hands-free system for cellular phones)
5
Audio
15 messages have already
been stored.
1Display the message screen.
( P.482)
2 Select the desired message
from the list.
3 Select “Reply”.
4 Select “Quick Message”.
5 Select the desired message.
: Select to edit the message.
(  P.485)
6 Select “Send”.
“Cancel”: Select to cancel sending
the message.
While the message is being
sent, a sending message
screen is displayed.
7 Check that a confirmation
screen is displayed when the
operation is complete.
 If an error message is dis-
played, follow the guidance
on the screen to try again.
●Depending on the type of
Bluetooth®phone, reply function is
not available.
■Editing quick reply mes-
sages
This operation cannot be per-
formed while driving.
1 Select corresponding to
the desired message to edit. 2
Select “OK” when editing is
completed.
●To reset the edited quick reply
messages, select “Default”.
Calls can be made to an e-
mail/SMS/MMS message
sender’s phone number.
This operation can be per-
formed while driving.
■Calling from e-
mail/SMS/MMS message
display
1 Display the message screen.
( P.482)
2 Select the desired message.
3 Select , or press the
switch on the steering wheel.
 If there are 2 or more phone
numbers, select the desired
number.
4 Check that the dialing screen
is displayed.
■Calling from a number
within a message
Calls can be made to a number
identified in a message’s text
area.
This operation cannot be per-
formed while driving.
1 Display the message screen.
( P.482)
2 Select the desired message.
Replying to a message
(quick reply)
Calling the message
sender