2021 TOYOTA RAV4 HYBRID service

6378-2. Steps to take in an emergency
8
When trouble arises
8-2.Steps to take in an emergency
If your vehicle needs
to be towed
If towing is necessary, we
recommend having your
vehicle towed by your
Toyota dealer or commer-
cial towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.
If towing your vehicle with a
wheel-lift type truck, use a
towing dolly. (P.637, 638)
WARNING
Observe the following precau-
tions. Failure to do so may result
in death or serious injury.
■When towing the vehicle
Be sure to transp ort the vehicle
with all four wheels raised off the
ground. If the vehicle is towed
with the tires co ntacting the
ground, the drivetrain or related
parts may be damaged, the vehi-
cle may fly off the truck, or elec-
tricity generated by the operation
of the motor may cause a fire to
occur depending o n the nature of
the damage or malfunction.
■While towing (vehicles with
towing eyelet)
●When towing using cables or
chains, avoid sudden starts, etc.
which place excessive stress on
the towing eyelets, cables or
chains. The towing eyelets,
cables or chains may become
damaged, broken debris may hit
people, and cause serious dam-
age.
●Do not turn the power switch to
OFF.
There is a possi bility that the
steering wheel is locked and
cannot be operated.

6388-2. Steps to take in an emergency
The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.
The hybrid system warning
message is shown on the
multi-information display and
the vehicle does not move.
 The vehicle makes an abnor-
mal sound.
From the front
Use a towing dolly under the
rear wheels.
WARNING
■Installing towing eyelets to
the vehicle (vehicles with
towing eyelets)
Make sure that towing eyelets are
installed securely. If not securely
installed, towing eyelets may
come loose during towing.
NOTICE
■To prevent damage to the
vehicle when towing using a
wheel-lift type truck
●Do not tow the vehicle from the
rear when the power switch is
off. The steering lock mecha-
nism is not strong enough to
hold the front wheels straight.
●When raising the vehicle,
ensure adequate ground clear-
ance for towing at the opposite
end of the raised vehicle. With-
out adequate clearance, the
vehicle could be damaged while
being towed.
■To prevent damage to the
vehicle when towing with a
sling-type truck
Do not tow with a sling-type truck,
either from the front or rear.
■To prevent damage to the
vehicle during emergency
towing (vehicles with towing
eyelet)
Do not secure cables or chains to
the suspension components.
■Recreational towing (behind
motor home, etc.)
Never dinghy tow your vehicle to
prevent causing serious damage
to the AWD system and hybrid
transmission. ( P.209)
Situations when it is nec-
essary to contact dealers
before towing
Towing with a wheel-lift
type truck

6688-2. Steps to take in an emergency
1Remove the cover inside the
luggage compartment by
inserting a screwdriver.
When removing the cover, to pre-
vent damage, cover the tip of the
screwdriver with a rag.
2 Pull the lever.
Using the lever to open the fuel
filler door may not allow for an ade-
quate reduction in fuel tank pres-
sure before refueling. To prevent
fuel from spilling out, turn the cap
slowly when removing it.
During refueling, fuel may spill out
from the filler opening due to air
being discharged from inside the
fuel tank. Therefore, fill the fuel tank carefully and slowly.
If the fuel filler door
cannot be opened
If the fuel filler door opener
switch cannot be operated,
contact your Toyota dealer
to service the vehicle. In
case where refueling is
urgently necessary, the fol-
lowing procedure can be
used to open the fuel filler
door.
Opening the fuel filler
door

6959-1. Specifications
9
Vehicle specifications
emission control system may be
adversely affected.
The malfunction indicator lamp on
the instrument cluster may come on.
If this happens, contact your Toyota
dealer for service.
■If your engine knocks
●Consult your Toyota dealer.
●You may occasionally notice light
knocking for a short time while
accelerating or driving uphill. This
is normal and there is no need for
concern.
NOTICE
■Notice on fuel quality
●Do not use impro per fuels. If
improper fuels are used, the
engine will be damaged.
●Do not use leaded gasoline.
Leaded gasoline can cause
damage to your vehicle’s three-
way catalytic converters caus-
ing the emission control system
to malfunction.
●Do not use gasohol other than
the type previously stated.
Other gasohol may cause fuel
system damage or vehicle per-
formance problems.
●Using unleaded gasoline with
an octane number or rating
lower than the l evel previously
stated will cause persistent
heavy knocking.
At worst, this will lead to engine
damage.
■Fuel-related poor driveability
If poor driveability (poor hot start-
ing, vaporization, engine knock-
ing, etc.) is encountered after
using a different type of fuel, dis-
continue the use of that type of
fuel.
■When refueling with gasohol
Take care not to s pill gasohol. It
can damage your vehicle’s paint.

Alphabetical Index737
Brightness controlInstrument panel light control..................................... 96, 102
BSM (Blind Spot Monitor) ...... 282 Blind Spot Monitor function .. 286
Rear Cross Traffic Alert function........................................... 288
C
Care Aluminum wheels ................. 566
Exterior ................................. 566
Interior .................................. 569
Seat belts ............................. 569
Cargo capacity ............... 196, 199
Cargo hooks ........................... 541
Chains ..................................... 380
Child-protectors ..................... 132
Child restraint s ystem ............. 52
Fixed with a LATCH system ... 61
Fixed with a seat belt ............. 56
Front passenger occupant clas- sification system ................... 45
Points to remember ................ 52
Riding with children ................ 51
Types of child restraint system installation met hod ............... 54
Using an anchor bracket ........ 63
Child safety ............................... 51 12-volt battery precautions................................... 588, 676
Airbag precautions ................. 40
Back door precautions ......... 133
Child restraint system............. 54
Heated steering wheel and seat
heater precautions ............. 531
How your child should wear the seat belt................................ 32
Moon roof precau tions ......... 180
Panoramic moon roof precau- tions.................................... 184
Power window lock switch.... 178 Power window precautions...177
Rear door child-protectors ....132
Removed key battery precau-
tions ....................................620
Seat belt extender precautions .............................................32
Seat belt precautions..............31
Seat heater precautions .......531
Cleaning ..........................566, 569 Aluminum wheels .................566
Exterior .................................566
Interior ..................................569
Radar sensor ........................245
Seat belts .............................569
Clock ..................................97, 102
Coat hooks ..............................557
Command list ..........................473
Condenser ............. ..................585
Connected Service s ...............509
Console box ............................538
Consumption screen ..............113
Coolant Checking ..............................584
Preparing and checking before winter ..................................378
Warning light ........................643
Cooling system .......................584 Hybrid system overheating ...677
Cruise control Dynamic radar cruise control with full-speed range ..........271
Cup holders.............................538
Current fuel consumption......115
Current fuel economy ............105
Curtain shield airbags ..............35
Customizable featu res ...........706
D
Daytime running light system230
Replacing light bulbs ............624
DCM .................510, 512, 513, 516
Deck board ..............................541

746Alphabetical Index
for the first time .................. 402
Remote Connect ..................... 516
Replacing Electronic key battery ........... 618
Fuses ................................... 621
Light bulbs ............................ 624
Tires ..................................... 658
Wiper insert .......................... 615
Wireless remote control battery........................................... 618
Reporting safety defects for U.S. owners................................... 720
Resetting the message indicat- ing maintenance is required 573
Road accident cautions ........... 77
Road Sign Assist .................... 268
RSA (Road Sign Assist) ......... 268
S
Screen adjustment ................. 400
Seat belt reminder light . 649, 650
Seat belts .................................. 31 Adjusting the seat belt shoulder anchor height ....................... 33
Automatic Locking Retractor .. 33
Child restraint system installation ............................................. 56
Cleaning and maintaining the seat belt.............................. 569
Emergency Locking Retractor 33
How to wear your seat belt..... 32
How your child should wear the seat belt................................ 32
Pregnant women, proper seat belt use................................. 31
Reminder light and buzzer
................................... 649, 650
Seat belt extender .................. 32
Seat belt pretensioners .......... 34
SRS warning light................. 644
Seat heaters ............................ 531
Seating capacity ..................... 199 Seat position memory ............156
Seats
Adjustment precautions 153, 154
Adjustment ...................153, 154
Child seats/child restraint system installation ............................52
Cleaning ...............................569
Driving position memory .......156
Folding down the rear seatbacks ...........................................155
Head restraint .......................159
Properly sitting in the seat ......29
Seat heaters ....... ..................531
Seat position memory...........156
Seat ventilators.....................531
Seat ventilators .. .....................531
Secondary Collision Brake ....370
Sensor Automatic headlight system .230
Automatic High Beam system...........................................232
BSM (Blind Spot M onitor) .....285
Digital Rear-view Mirror ........169
Inside rear view mirror ..........164
Intuitive parking assist ..........291
LTA (Lane Traci ng Assist) ....258
Parking Support Brake function (rear-crossing vehicles) ......285
Parking Support Brake function (static objects) ....................291
Rain-sensing windshield wipers ...........................................238
RCTA ....................................285
Toyota Safety Sense 2.0 ......244
Service Connect ... ..................517
Service plug ..............................76
Service reminder message ....573
Setup button (Menu screen) .......................................389, 392
Setup screen ...........................392
Shift lever ................................219 If th e s hif t le ver ca n no t b e s hif te d