2021 TOYOTA RAV4 HYBRID service

5165-17. Connected Services overview
*: Vehicles equipped with remote connect only
Remote Connect is a service
that lets you view and remotely
control certain aspects of your
vehicle.
■Subscription
 After you sign the Telematics
Subscription Service Agree-
ment (see the Safety Connect
section P.67), download the
Toyota App from your smart-
phone app store, and register
within the app (or enroll and
complete registration at the
dealer), you can begin using
these services.
 A variety of subscription terms
are available. Contact your
Toyota dealer, or call 1-800-
331-4331 for further subscrip- tion details.
■Availability of function
 Remote Connect is available
in the contiguous United
States, Washington D.C. and
Alaska.
●Availability of functions of the
Remote Connect is dependent on
network reception level.
●Remote Connect s hould only be
used by authorized users.
●Laws in some communities may
require that the vehicle be within
view of the user when operating
Remote Connect.
In some states, use of Remote
Connect may violate state or local
laws. Before using Remote Con-
nect, check your state and local
laws.
●Any malfunction of the vehicle
should be repaired by your Toyota
dealer.
●Remote Connect i s designed to
work at temperatures above
approximately -22 °F (-30 °C).
This specification is related to the
Remote Conne ct operation, but is
dependent on the vehicle’s oper-
ating temperature range which
may be different.
●Content is subject to change with-
out notice.
●Additional information can be
found at http:// www.toyota.com/
connected-services in the United
States.
Type D: Function
achieved by using
DCM and a smart-
phone
The functionality of Remote
Connect and Service Con-
nect are made possible by
the use of a DCM and a
smartphone.
For details about these ser-
vices, refer to
http://www.toyota.com/
connected-services.
Remote Connect*
WARNING
●Operating Remote Connect
incorrectly may lead to unfore-
seen accidents or malfunctions.
Check the vehicle condition and
assume full responsibility before
using.

5175-17. Connected Services overview
5
Audio
Service Connect uses DCM to
collect and transmit vehicle data
that allows Toyota to provide:
Vehicle Health Report (VHR)
(Safety Recalls, Service Cam-
paigns, Current Vehicle
Alerts, Required Mainte-
nance, and Vehicle Condition
Status)
 Maintenance Notifications
 Vehicle Alert Notifications
■Availability of function
 Service Connect is available
in the contiguous United
States, Washington D.C. and
Alaska.
●Availability of fun ctions of the Ser-
vice Connect is dependent on net-
work reception level.
Service Connect

5185-18. Connected Services operation
5-18.Connected Services operation
From the “MENU” button
1 Press the “MENU” button.
2 Select “Apps”.
3 Follow the steps in “From the
“APPS” button” from step 2.
( P.518)
From the “APPS” button
1 Press the “APPS” button.
 If a specific application screen
is displayed, press the
“APPS” button again.
2 Select the desired application
screen button.
: Select to activate an applica-
tion.
“Update”: Select to update the
applications. ( P.518)
: Displays the number of new
notifications for the application
When the Toyota Apps is acti-
vated, an application may need
to be updated. To update an
application, it is necessary to
download update data and
install it.
■Downloading update
If an update is available,
“Update” can be selected.
1 Select “Update” on the appli-
cation screen. ( P.518)
2 Check that downloading
starts.
Toyota Apps
Toyota Apps is a function
that enables certain apps
installed on a smartphone
or the system to be dis-
played on and operated
from the system screen.
Before the Toyota Apps can
be used, some setup needs
to be performed. ( P.512)
For details about the func-
tions and services provided
by each application, refer to
http://www.toyota.com/
connected-services
in the United States.
Using Toyota Apps
Updating an application

5195-18. Connected Services operation
5
Audio
“Download in Background”: Select
to operate other functions while
downloading.
“Cancel”: Select to cancel updating.
3Check that downloading is
complete.
“Later”: Select to install later. When
this screen button is selected, the
screen will re turn to the last dis-
played screen. To install the update
data: ( P.519)
“See Detail”: Select to display
detailed information on the update
data.
“Install”: Select to install the update
data. Follow the steps in “Installing
the update data” from step 2.
(  P.519)
■Installing the update data
After the downloading is com-
plete, “Update” will be changed
to “Install”.
1 Select “Install” on the appli-
cation screen. ( P.518)
2 Select “Continue”.
“Later”: Select to postpone the
installation of the update data and
go back to the previous screen.
3Check that installing is
started.
“Install in Background”: Select to
operate other functions while
installing.
4Select “OK” after the install-
ing is complete.
●The Toyota Apps cannot be oper-
ated while installing.
When problems occur with start- ing the application player, a
message will appear on the
screen. Referring to the table
below, identify the problem and
take the suggested corrective
action.

“When it is safe and legal to
do so, please ensure your
Toyota mobile application is
running and logged in on your
phone.”
The Toyota mobile application can-
not be connected to Bluetooth
®
SPP.
Refer to http:// www.toyota.com/
connected-services
in the United State s, to confirm if
the phone is Bluetooth
® SPP com-
patible or not, and then activate the
Toyota mobile application.
“Installation failed, please try
again”
Installation can be attempted again
by changing to the application
screen and pressing the “Install”
switch.
“Application download error.
Please try again later.”
Downloading can be attempted
again by checking the communica-
tion status, changing to the applica-
tion screen and pressing the
“Download” switch again.
“Download error, some
Toyota mobile application
functions may not work as
expected. Please reinitiate
the download process.”
The Toyota mobile application can-
If a message appears on
the screen

5205-18. Connected Services operation
not be connected to Bluetooth®
SPP.
Refer to http://www.toyota.com/
connected-services
in the United States, to confirm if
the phone is Bluetooth
® SPP com-
patible or not, and then activate the
Toyota mobile application.
Please ensure your Toyota mobile
application is running and logged in
on your phone while vehicle is not
moving.
 “To use the services, Toyota
mobile application needs to
be running on your phone.
For more information, please
visit toyota.com or call 1-800-
331-4331 in the United
States.”
The Toyota mobile application can-
not be connected to Bluetooth
®
SPP.
Refer to http://www.toyota.com/
connected-services
in the United States, to confirm if
the phone is Bluetooth
® SPP com-
patible or not, and then activate the
Toyota mobile application.
“Communication unsuccess-
ful. Please try again.”
Communication was disconnected.
After a few moments, retry the
operation.
A keyword can be entered to an
application by the software key-
board or voice recognition func- tion. For details about the
functions and services provided
by each application, refer to
http://www.toyota.com/
connected-services
in the United States.

The keyboard layout can be
changed. ( P.426)
1 Display the application
screen. ( P.518)
2 Select the desired application
screen button.
3 Select the character entering
space.
4 Enter a search term, and
then select “OK”.
5 Entering characters will be
reflected on the character
entering space.
 For details on operating the
keyboard:  P.397
1 Display the application
screen. ( P.518)
2 Select the desired application
screen button.
3 Press the talk switch.
( P.470)
4 Say the desired keyword.
 Completion of the keyword
Entering keyword opera-
tion
Entering a keyword using
the software keyboard
Entering a keyword using
the voice recognition func-
tion

5215-18. Connected Services operation
5
Audio
will be detected automatically.
5 Search results will be dis-
played on the screen.

5286-1. Using the air conditioning system and defogger
■Customization
Some functions can be customized.
(Customizable features: P.716)
1 Press the “AUTO” switch.
The dehumidification function
begins to operate. Air outlets and
fan speed are automatically
adjusted according to the tempera-
ture setting and humidity.
2 Adjust the temperature set-
ting.
3 To stop the operation, press
the “OFF” switch.
If the fan speed setting or air
flow modes are operated, the
automatic mode indicator goes
off. However, automatic mode
for functions other than that
operated is maintained.
■Using automatic mode
Fan speed is adjusted automati-
cally according to the temperature
setting and the am bient conditions.
Therefore, the fan may stop for a
while until warm or cool air is ready
to flow immediately after the auto-
matic mode switch is pressed.
This function automatically con-
trols the air conditioning airflow
so that priority is given to the
front seats. When the front pas-
senger seat is not occupied, air-
flow may switch to only the
driver’s seat. Unnecessary air
conditioning is suppressed, con-
tributing to increased fuel effi-
ciency.
Requires registered tech-
nician to service air con-
ditioning system
Flammable refrigerant
WARNING
■To prevent the windshield
from fogging up
Do not use the windshield defog-
ger switch during cool air opera-
tion in extremely humid weather.
The difference between the tem-
perature of the outside air and
that of the windshield can cause
the outer surface of the wind-
shield to fog up, blocking your
vision.
■When the outside rear view
mirror defoggers are operat-
ing (if equipped)
Do not touch the rear view mirror
surfaces when the outside rear
view mirror defoggers are on.
NOTICE
■To prevent 12-volt battery dis-
charge
Do not leave the air conditioning
system on longer than necessary
when the hybrid system is off.
■When repairing/replacing
parts of the air conditioning
system
Have repair/replacement per-
formed by your Toyota dealer.
When a part of th e air condition-
ing system, such as the evapora-
tor, is to be replaced, it must be
replaced with a new one.
Using automatic mode
Front seat concentrated
airflow mode (S-FLOW)

565
7
7
Maintenance and care
Maintenance and care
7-1. Maintenance and careCleaning and protecting the vehicle exterior .......... 566
Cleaning and protecting the vehicle interior ........... 569
7-2. Maintenance Maintenance requirements.................................. 572
General maintenance.. 573
Emission inspection and maintenance (I/M) pro-
grams ........................ 576
7-3. Do-it-yourself mainte- nance
Do-it-yourself service pre- cautions ..................... 577
Hood ........................... 579
Positioning a floor jack 580
Engine compartment ... 582
12-volt battery ............. 588
Tires ............................ 590
Tire inflation pressure . 605
Wheels ......... ...............607
Air conditioning filter .... 609
Cleaning the hybrid battery (traction battery) air intake
vent and filter............. 611
Wiper insert replacement .................................. 615
Wireless remote con- trol/electronic key battery.................................. 618Checking and replacing
fuses .......................... 621
Light bulbs ................... 624