2021 TOYOTA RAV4 HYBRID power steering

3724-5. Using the driving support systems
●When the power switch is turned
off.
●If only the TRAC system is turned
off, the TRAC will turn on when
vehicle speed increases.
If both the TRAC and VSC sys-
tems are turned off, automatic re-
enabling will not occur when vehi-
cle speed increases.
■Operating conditions of Active
Cornering Assist
The system operates when the fol-
lowing occurs.
●TRAC/VSC can operate
●The driver is at tempting to accel-
erate while turning
●The system detects that the vehi-
cle is drifting to the outer side
●The brake pedal is released
■Reduced effectiveness of the
EPS system
The effectiveness of the EPS sys-
tem is reduced to prevent the sys-
tem from overheating when there is
frequent steering input over an
extended period of time. The steer-
ing wheel may feel heavy as a result. Should this occur, refrain
from excessive steering input or
stop the vehicle a
nd turn the hybrid
system off. The EPS system should
return to normal within 10 minutes.
■Secondary Collision Brake
operating conditions
The system operates when the SRS
airbag sensor de tects a collision
while the vehicle is in motion. How-
ever, the system does not operate in
any of the following situations.
●The vehicle speed is below 6 mph
(10 km/h)
●Components are damaged
■Secondary Collision Brake
automatic cancellation
The system is automatically can-
celed in any of th e following situa-
tions.
●The vehicle speed drops below
approximately 6 mph (10 km/h)
●A certain amount of time elapses
during operation
●The accelerator pedal is
depressed a large amount
■If a message about AWD is shown on the multi-information display
Perform the following actions.

3784-6. Driving tips
Use fluids that are appropriate
to the prevailing outside tem-
peratures.
• Engine oil
• Engine coolant
• Power control unit coolant
• Washer fluid
Have a service technician
inspect the condition of the
12-volt battery.
 Have the vehicle fitted with
four snow tires or purchase a
set of tire chains for the front
tires.
Ensure that all tires are the same
size and brand, and that chains
match the size of the tires.
Winter driving tips
Carry out the necessary
preparations and inspec-
tions before driving the
vehicle in winter. Always
drive the vehicle in a man-
ner appropriate to the pre-
vailing weather conditions.
Pre-winter preparations
WARNING
■Driving with snow tires
Observe the following precautions
to reduce the risk of accidents.
Failure to do so m ay result in a
loss of vehicle control and cause
death or serious injury.
●Use tires of the specified size.
●Maintain the recommended
level of air pressure.
●Do not drive in excess of 75
mph (120 km/h), regardless of
the type of snow tires being
used.
●Use snow tires on all, not just
some wheels.
■Driving with tire chains
Observe the following precautions
to reduce the risk of accidents.
Failure to do so may result in the
vehicle being unable to be driven
safely, and may cause death or
serious injury.
●Do not drive in excess of the
speed limit specifi ed for the tire
chains being used, or 30 mph
(50 km/h), whichever is lower.
●Avoid driving on bumpy road
surfaces or over potholes.
●Avoid sudden acceleration,
abrupt steering, sudden brak-
ing and shifting operations that
cause sudden engine braking.
●Slow down sufficiently before
entering a curve to ensure that
vehicle control is maintained.
●Do not use LTA (Lane Tracing
Assist) system.
NOTICE
■Repairing or replacing snow
tires (vehicles with tire pres-
sure warning system)
Request repairs or replacement of
snow tires from your Toyota
dealer or legitimate tire retailers.
This is because the removal and
attachment of snow tires affects
the operation of the tire pressure
warning valves and transmitters.

4705-12. Voice command system operation
5-12.Voice command system operation
■Steering switchTalk switch
Voice command system
 Press the talk switch to start
the voice command system.
To cancel voice command,
press and hold the talk switch.
When an Apple Car-
Play/Android Auto connec-
tion is established
 Press and hold the talk switch
to start Siri/Google Assistant.
To cancel Siri/Google Assis-
tant, press the talk switch.
 Press the talk switch to start the voice command system.
■Microphone
 It is unnecessary to speak
directly into the microphone
when giving a command.
●Voice commands may not be rec-
ognized if:
• Spoken too quickly.
• Spoken at a low or high volume.
• The roof or windows are open.
• Passengers are talking while voice commands are spoken.
• The fan speed of the air condition- ing system is set at high.
• The air conditioning vents are
turned towards the microphone.
●In the following c onditions, the
system may not recognize the
command properly and using
voice commands may not be pos-
sible:
• The command is incorrect or unclear. Note that certain words,
accents or speech patterns may
be difficult for the system to recog-
nize.
• There is excessive background noise, such as wind noise.
●Normally, it is n ecessary to wait
for a beep before saying a com-
mand. To enable the ability to talk
over prompts and say commands
before the beep, enable the voice
prompt interrupt function.
(  P.430)
●This system may not operate
immediately after the power
Voice command sys-
tem
The voice command sys-
tem enables the radio,
phone dialing, etc. to be
operated using voice com-
mands. Refer to the com-
mand list for samples of
voice commands. ( P.473)
Using the voice command
system
A

4785-13. Mobile Assistant operation
feature will automatically end to
complete the requested action.
The volume of the Mobile
Assistant can be adjusted
using the “POWER VOLUME”
knob or steering wheel vol-
ume control switches. The
Mobile Assistant and phone
call volumes are synchro-
nized.
●While a phone call is active, the
Mobile Assistan t cannot be used.
●If using the navig ation feature of
the cellular phone, ensure the
active audio source is Bluetooth
®
audio or iPod in order to hear turn
by turn direction prompts.
●Wait for the listening beeps before
using the Mobile Assistant.
●The Mobile Assistant may not rec-
ognize commands in the following
situations:
• Spoken too quickly.
• Spoken at a low or high volume.
• The roof or windows are open.
• Passengers are talking while the
Mobile Assistan t is being used.
• The fan speed of the air condition-
ing system is set at high.
• The air conditioning vents are turned toward the microphone.

4875-14. Phone operation (Hands-free system for cellular phones)
5
Audio
Bluetooth® phone being con-
nected, it may be necessary to
perform additional steps on the
phone.
1 Display the home screen.
( P.396)
2 Select the desired contact.
3 Check that the dialing screen
is displayed.
■Registering a new contact
1 Select and hold the screen
button to add a contact.
2 Select the desired contact.
3 Select the desired number.
●If there is no contact in the con-
tacts list, the contacts cannot be
registered at the home screen.
●The contact cannot be registered
at the home screen while driving.
1Select “Answer” or press the
switch on the steering
wheel to talk on the phone.
“Decline”: Select to refuse to
receive the call.
To adjust the volume of a received
call: Turn the “POWER VOLUME”
knob, or use the volume control
switch on the steering wheel.
●The contact image picture can be
displayed only when the vehicle is
not moving.
●During international phone calls,
the other party’s name or number
may not be displayed correctly
depending on the type of
Bluetooth
® phone you have.
●The incoming call display mode
can be set. ( P.496)
●The ringtone that has been set in
the sound settings screen can be
heard when there is an incoming
call. Depending on the type of
By home screen
Receiving a call using
the Bluetooth®hands-
free system
When a call is received, the
following screen is dis-
played with a sound.
Incoming calls

4925-14. Phone operation (Hands-free system for cellular phones)
Select to call the message
sender.
Select to have messages
read out.
To cancel this function, select
“Stop”.
When “Automatic Message
Readout” is set to on, mes-
sages will be automatically
read out. (P.503)
Select to display the previous
or next message.
This function can be chosen
the method to reply mes-
sage with “Dictation” or
“Quick Message”.
●Reading a text m essage is not
available while driving.
●Depending on the type of
Bluetooth® phone being con-
nected, this function cannot be
used.
●Depending on the type of
Bluetooth® phone being con-
nected, it may be necessary to
perform additional steps on the
phone.
●Messages are displayed in the
appropriate connected Bluetooth®
phone’s registered mail address
folder. Select the desired folder to
be displayed.
●Only received messages on the
connected Bluetooth® phone can
be displayed.
●The text of the message is not dis-
played while driving.
●Turn the “POWER VOLUME”
knob, or use the volume control
switch on the steering wheel to
adjust the message read out vol-
ume.
●“Subject:” field is not shown on
SMS case.
●E-mail only: Select “Mark Unread”
or “Mark Read” to mark mail
unread or read on the message
screen.
This function is available when
“Update Message Read Status on
Phone” is set to on. ( P.503)
*: If equipped
1 Display the message screen.
( P.490)
2 Select the desired message
from the list.
3 Select “Reply”.
4 Select “Dictation”.
5 When the “Say Your Mes-
sage” screen is displayed,
speak message that you
want to send.
6 Select “Send” to send mes-
sage.
“Cancel”: Select to cancel sending
the message.
“Retry”: Select to retry speaking
message that you want to send.
While the message is being
sent, a sending message
screen is displayed.
7 Check that a confirmation
screen is displayed when the
operation is complete.
 If an error message is dis-
played, follow the guidance
on the screen to try again.
A
B
C
D
Replying to a message
(dictation reply)*

5316-1. Using the air conditioning system and defogger
6
Interior features
*: If equipped
Turns the heated steering wheel
on/off
The indicator light comes on when
the heated steering wheel is oper-
ating.
■Operation condition
The power switch is in ON.
Front
Turns the seat heaters on/off
Heated steering
wheel*/seat heat-
ers*/seat ventilators*
 Heated steering wheel
Warm up the grip of the steer-
ing wheel
 Seat heaters
Warm up the seat upholstery
 Seat ventilators
Maintain good ventilation by
pulling air through the seat
upholstery
WARNING
■To prevent minor burn inju-
ries
Care should be taken if anyone in
the following categories comes in
contact with the steering wheel or
seats when the heater is on:
●Babies, small children, the
elderly, the sick and the physi-
cally challenged
●Persons with sensitive skin
●Persons who are fatigued
●Persons who have taken alco-
hol or drugs that induce sleep
(sleeping drugs, cold remedies,
etc.)
NOTICE
■To prevent damage to the
seat heaters and seat ventila-
tors
Do not put heavy objects that
have an uneven surface on the
seat and do not stick sharp
objects (needles, nails, etc.) into
the seat.
■To prevent 12-volt battery dis-
charge
Do not use the functions when the
hybrid system is off.
Heated steering wheel
Operating the seat heat-
ers

6358-1. Essential information
8
When trouble arises
1Steadily step on the brake
pedal with both feet and
firmly depress it.
Do not pump the brake pedal
repeatedly as this will increase the
effort required to slow the vehicle.
2Shift the shift lever to N.
If the shift lever is shifted to N
3 After slowing down, stop the
vehicle in a safe place by the
road.
4 Stop the hybrid system.
If the shift lever cannot be
shifted to N
3 Keep depressing the brake
pedal with both feet to reduce
vehicle speed as much as
possible.
4 Perform the following proce-
dure to stop the hybrid sys-
tem:
Vehicles without smart key
system
Turn the power s witch to ACC.
Vehicles with smart key sys-
tem
Press and hold the power switch for
2 consecutive seconds or more, or
press it briefly 3 times or more in
succession.
5Stop the vehicle in a safe
place by the road.
If your vehicle has to
be stopped in an emer-
gency
Only in an emergency, such
as if it becomes impossible
to stop the vehicle in the
normal way, stop the vehi-
cle using the following pro-
cedure:
Stopping the vehicle
WARNING
■If the hybrid system has to be
turned off while driving
●Power assist for the steering
wheel will be lost, making the
steering wheel heavier to turn.
Decelerate as much as possible
before turning off the hybrid sys-
tem.
●Vehicles without smart key sys-
tem: Never atte mpt to remove
the key, as doing so will lock the
steering wheel.