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Frequently asked
questions
The following information groups together the answers to the most frequently asked questions concerning the system.
Navigation
I cannot enter the navigation address.The address is not recognised.► Use the "intuitive method" by pressing the "Search…" button at the bottom of the "Navigation” page.The route calculation is not successful.The route settings may conflict with the current location (for example, if toll roads are excluded but the vehicle is on a toll road).► Check the route settings in the "Navigation" menu.I do not receive "Danger zone” alerts.You have not subscribed to the online services option.► If you have subscribed to the option:
- a few days may elapse before the service is activated,- services may not be selected in the system menu,- online services are not active ("TOMTOM TRAFFIC" not shown on the map).The POIs do not appear.The POIs have not been selected.► Set the zoom level to 600 ft (200 m) or select
POIs in the POI list.
The "Danger zone" audible warning feature is not working.The audible warning is not active or the volume is too low.► Activate the audible warning in the "Navigation" menu and check the voice volume in the sound settings.The system does not suggest a detour around an incident on the route.The route settings do not take account of TMC messages.► Configure the "Traffic info " function in the route settings list (Without, Manual or Automatic).I receive a warning about a "Danger area" that is not on my route.As well as providing guided navigation, the system announces all "Danger areas" positioned in a cone located in front of the vehicle. It may provide an alert for "Danger areas" located on nearby or parallel roads.► Zoom the map to show the exact location of the "Danger area". You can select "On the
route" to stop receiving warnings or decrease the warning duration.Certain traffic jams along the route are not indicated in real time.On starting, a few minutes may elapse before the system begins to receive traffic information.► Wait until traffic information is being received correctly (traffic information icons shown on the map).
In certain countries, only major routes (motorways, etc.) are listed for the traffic information.This is perfectly normal. The system is dependent on the traffic information available.The altitude is not displayed.On starting, GPS initialisation may take up to 3 minutes to receive more than 4 satellites correctly.► Wait until the system has started up completely so that there is GPS coverage by at least 4 satellites.Depending on the geographical environment (tunnel, etc.) or the weather, the conditions of reception of the GPS signal may vary.This behaviour is normal. The system is dependent on the GPS signal reception conditions.My navigation is no longer connected.During start-up and in certain geographical areas, the connection may be unavailable.► Check that the online services are activated (settings, contract).
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Radio
The reception quality of the tuned radio station gradually deteriorates or the station presets are not working (no sound, 87.5 MHz is displayed, etc.).The vehicle is too far from the selected station’s transmitter, or no transmitter is present in the geographical area.► Activate the "RDS" function by means of the short-cut menu to enable the system to check whether there is a more powerful transmitter in the geographical area.The aerial is missing or has been damaged (for example while entering a car wash or underground car park).► Have the aerial checked by a dealer.The environment (hills, buildings, tunnels, basement car parks, etc.) is blocking reception, including in RDS mode.This is a perfectly normal phenomenon, and is not indicative of an audio system malfunction.I cannot find some radio stations in the list of
stations received.The name of the radio station changes.The station is no longer received or its name has changed in the list.Some radio stations send other information in place of their name (the title of the song for example).The system interprets these details as the station name.
► Press the "Update list" button in the "Radio stations” secondary menu.
Media
Playback of my USB memory stick starts only after a very long wait (around 2 to 3 minutes).Some files supplied with the memory stick may greatly slow down access to reading the memory stick (multiplication by 10 of the cataloguing time).► Delete the files supplied with the memory stick and limit the number of sub-folders in the file structure on the memory stick.There may be an extended pause after inserting a USB stick.The system reads a variety of data (folder, title, artist, etc.). This can take from a few seconds to a few minutes.This is perfectly normal.Some characters in information about the currently playing media may not be displayed correctly.The audio system is unable to process certain
types of character.► Use standard characters to name tracks and folders.Playback of streaming files does not start.The connected device does not automatically launch playback.► Start playback from the device.Track names and playing times are not displayed on the audio streaming screen.
The Bluetooth profile does not allow the transfer of this information.
Telephone
I cannot connect my Bluetooth telephone.The telephone's Bluetooth function may be switched off or the telephone may not be visible.► Check that the telephone has Bluetooth switched on.► Check in the telephone settings that it is "visible to all".► Deactivate then reactivate the telphone’s Bluetooth function.The Bluetooth telephone is not compatible with the system.► You can check that your telephone is compatible on the Brand's website (services).The volume of the telephone connected in Bluetooth mode is inaudible.The volume depends on both the system and the telephone.► Increase the volume of the audio system, to maximum if required, and increase the volume of
the telephone if necessary.Ambient noise affects the quality of the telephone call.► Reduce the ambient noise level (close windows, reduce ventilation, slow down, etc.).Some contacts are duplicated in the list.The options for synchronising contacts are: synchronise the contacts on the SIM card, the contacts on the telephone, or both. When both
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synchronisations are selected, some contacts may be duplicated.► Select "Display SIM card contacts" or "Display telephone contacts".The contacts are not listed in alphabetical order.Some telephones offer display options. Depending on the settings chosen, contacts can be transferred in a specific order.► Modify the telephone directory display settings.The system does not receive SMS.SMS text messages cannot be sent to the system in Bluetooth mode.
Settings
When the treble and bass settings are changed, the ambience is deselected.When the ambience is changed, the treble and bass settings are reset.Selecting an ambience imposes the treble and bass settings, and vice versa.► Modify the treble and bass or ambience
settings to obtain the desired musical ambience.When the balance settings are changed, the distribution is deselected.When the distribution setting is changed, the balance settings are deselected.Selecting a distribution setting imposes the balance settings, and vice versa.► Modify the balance setting or the distribution setting to obtain the desired sound quality.
There is a difference in sound quality between audio sources.To allow for optimal listening quality, the sound settings can be tailored to different audio sources, which can generate audible differences when changing source.► Check that the sound settings are appropriate to the sources listened to. We recommend setting the sound functions (Bass:, Treble:, Balance) to the middle position, setting the musical ambience to "None", setting loudness correction to "Active" in USB mode and "Inactive" in Radio mode.► In all cases, after applying sound settings, adjust the volume level on the portable device (to a high level) first. Then adjust the volume level on the audio system.When the engine is off, the system switches off after several minutes of use.When the engine is switched off, the system's operating time depends on the state of charge of the battery.The switch-off is normal: the system
automatically goes into energy economy mode and switches off to maintain an adequate charge in the battery.► Start the vehicle’s engine to increase the charge of the battery.The date and time cannot be set.Setting of the date and time is only available if the synchronisation with the satellites is deactivated.
► Settings menu / Options / Time-Date setting. Select the "Time" tab and deactivate the "GPS synchronisation" (UTC).
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A
ABS 82Accessories 79, 104Access to the spare wheel 172Active Safety Brake 133–135AdBlue® 163AdBlue® tank 165Additive, Diesel 161–162Adjusting headlamps 74Adjusting head restraints 49Adjusting seat 43Adjusting the air distribution 62–63Adjusting the air flow 62–63Adjusting the date 222, 248Adjusting the height and reach of the steering wheel 45Adjusting the lumbar support 43Adjusting the temperature 62–63Adjusting the time 222, 248Advanced Grip Control 85–86Advice on care and maintenance 166
Advice on driving 7, 99–100Airbags 90, 92–93, 95Airbags, curtain 91, 93Airbags, front 90, 92, 96Airbags, lateral 91–92Air conditioning 60, 63Air conditioning, digital 65Air conditioning, dual-zone automatic 62–63Air conditioning, manual 61–62Air intake 62–63
Air vents 60Alarm 38–40Alarm, volumetric 38Android Auto connection 238Anti-lock braking system (ABS) 82–83Antitheft / Immobiliser 24Apple CarPlay connection 218, 237Applications 238Area, loading 25–26, 34, 53Armrest 43Armrest, front 49Assistance call 80–81Assistance, emergency braking 83, 135Audible warning 82Audio streaming (Bluetooth) 203, 216, 242
B
Battery 156, 183, 185–186Battery, 12 V 161–162, 183–184Battery, charging 184–185
Battery, remote control 32, 68Blind spot monitoring system 140Blind spot monitoring system, active 141Blind spot sensors 139, 141Bluetooth (hands-free) 204–205, 219, 243–244Bluetooth (telephone) 219–220, 243–244Bodywork 167Bonnet 158Boot lid 29, 31
Bottle holder 49Brake discs 162Brake lamps 179Brakes 162Braking assistance system 82–83Braking, automatic emergency 133–135Braking, dynamic emergency 106–108Brightness 221Bulbs 176Bulbs (changing) 175–176Bulbs (changing, type) 176
C
Capacity, fuel tank 150–152Cap, fuel filler 151–152Care of the bodywork 167CD 203, 216CD, MP3 203, 216Central locking 24, 29Changing a bulb 175–176
Changing a fuse 181–183Changing a wheel 169, 172Changing a wiper blade 76–77Changing the remote control battery 32Charger, induction 51Charger, wireless 51Checking the levels 159–161Checking tyre pressures (using the kit) 169, 171Checks 159, 161–162
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Alphabetical index
Checks, routine 161–162Child lock 98Children 89, 97Children (safety) 98Child seats 89, 93–94, 96–97Child seats, conventional 96Cleaning (advice) 166–167Closing the doors 24, 29Collision Risk Alert 133–134Connected applications 238Connection, Bluetooth 205, 219–220, 239, 243–244Connection, MirrorLink 217–218, 237Connection, Wi-Fi network 239–240Connectivity 237Container, AdBlue® 164Control, emergency boot release 31Control, emergency door 23, 30–31Control, heated seats 44Control stalk, lighting 70, 72Control stalk, wipers 75–78Courtesy lamp 69
Courtesy lamp, front 69Courtesy lamp, rear 69Courtesy lamps 69Cruise control 123, 126, 128–129, 133Cruise control, adaptive 129Cruise control by speed limit recognition 123Cruise control, dynamic with Stop function 123Cup holder 49
D
DAB (Digital Audio Broadcasting) - Digital radio 200–201, 215, 241Date (setting) 222, 248Daytime running lamps 72, 176–177Deactivating the passenger airbag 90, 95–96Deactivation of DSC (ESC) 83Deadlocking 30Defrosting 46, 64–65Demisting 64–65Demisting, rear 45, 66Demisting, rear screen 45, 66Dimensions 189Dipstick 159Direction indicators 71–72, 176, 178–179Display, head-up 11 8Doors, side 36Doors, side-hinged 29–30Driver’s attention warning 141–142Driving 99–100Driving abroad 71
Driving aids camera (warnings) 120Driving aids (recommendations) 11 9Driving economically 7Dynamic stability control (DSC) 83, 85–86
E
EBFD 82Eco-driving (advice) 7
Economy mode 156Electric windows 40–41Electronic brake force distribution (EBFD) 82–83Emergency braking assistance (EBA) 83Emergency call 80–81Emergency warning lamps 82Emissions control system, SCR 163Energy economy mode 156Engine compartment 159Engine, Diesel 150, 159, 168, 195Engine, petrol 159, 194Engines 193–195Environment 7, 32, 68ESC (electronic stability control) 82Expanded traffic sign recognition 124
F
Fatigue detection 141–142Filling the AdBlue® tank 161, 165
Filling the fuel tank 151–152Filter, air 162Filter, oil 162Filter, particle 161–162Filter, passenger compartment 60, 162Finisher 175Fitting a wheel 173–175Fitting roof bars 157Fittings, interior 49Flap, fuel filler 151–152
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Flap, removable 54–55Flashing indicators 71–72, 179Fluid, brake 160Fluid, engine coolant 160Foglamp, rear 179Foglamps 178Foglamps, front 70, 176Foglamps, rear 70Folding the rear seats 48Frequency (radio) 241Fuel 7, 150Fuel consumption 7Fuel tank 150, 152Fusebox, dashboard 181Fusebox, engine compartment 181–182Fuses 181–183
G
Gauge, fuel 150–152Gearbox,
automatic 104, 108, 11 0–11 3, 11 5, 162Gearbox, manual 108–109, 11 5, 162Gear lever, automatic gearbox 11 0–11 3Gear lever, manual gearbox 109Gear shift indicator ~ Gear efficiency indicator 11 4Glove box 49G.P.S. 233
H
Hazard warning lamps 82headlamp adjustment 74Headlamp adjustment 74Headlamps, automatic dipping 73–74, 140Headlamps, automatic illumination 71–73Headlamps, dipped beam 70, 176–177Headlamps, halogen 176Headlamps, main beam 70, 176, 178Head restraints, front 49Head restraints, rear 48Head-up display 11 8–11 9Heating 60–62, 66–68Heating, additional 38, 66–68Heating, programmable 38, 66–68Hill Assist Descent Control (HADC) 86–87Hill Descent Control 86–87Hill start assist 108–109Horn 82
I
Ignition 104, 245Ignition on 104Immobiliser, electronic 101Indicator, coolant temperature 16Indicator lamps, operation 70Indicators, direction 71Inflating tyres 163, 196
Inflating tyres and accessories (using the kit) 169, 171Infrared camera 120Instrument panel 9, 120Internet browser 234, 238
J
Jack 172Jump starting 184
K
Key 23–24, 26–27, 29–31Key, electronic 23–24, 104Keyless Entry and Starting 23, 25–29, 102, 104Key with remote control 29Kit, hands-free 204–205, 219, 243–244Kit, puncture repair 168
Kit, temporary puncture repair 168–172
L
Labels 4Labels, identification 196Lamps, parking 72Lamps, rear 179Lane departure warning active 136, 141
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Alphabetical index
LEDs - Light-emitting diodes 72, 176Level, AdBlue® 161Level, brake fluid 160Level, Diesel additive 161–162Level, engine coolant 16, 160Level, engine oil 159Levels and checks 159–161Level, screenwash fluid 76, 161Light-emitting diodes - LEDs 72, 176Lighting 70Lighting, exterior 70Lighting, guide-me home 72–73Lighting, welcome 73Loading 53, 157Load reduction mode 157Load restraint 52Locating your vehicle 24Locking 23–24, 29Locking from the inside 33–34Long load support bar 37Low fuel level 150–152Lumbar 43
M
Maintenance (advice) 166Maintenance, routine 120, 161Manoeuvring aids (recommendations) 11 9Markings, identification 196Mat 49, 120Memorising a speed 133
Menu 218Menu, main 199Menus (audio) 212–213, 226–227Messages 245Messages, quick 246Mirror, rear view 46Mirrors, door 45–46, 66, 139Misfuel prevention 152MP3 CD 203
N
Navigation 232–234Navigation, connected 234–236Number plate lamps 180
O
Obstacle detection 143Oil change 159
Oil consumption 159OIl, engine 159On-board tools 168–169Opening the bonnet 158Opening the boot 23Opening the doors 23Overhead storage 50
P
Pads, brake 162Paint 167, 196Paint colour code 196Parking brake 105, 162Parking brake, electric 105–108, 162Parking sensors, audible and visual 143Parking sensors, front 144Parking sensors, rear 143Plates, identification 196Player, Apple® 204, 216, 243Player, MP3 CD 203Player, USB 202, 216, 242Port, USB 50, 202, 216, 237, 242Pressures, tyres 163, 171, 175, 196Pre-tensioning seat belts 89Priming the fuel system 168Profiles 221, 247Programmable cruise control 127Protecting children 90, 93–94, 96–97Puncture 169–170, 172
R
Radar (warnings) 11 9Radio 199–200, 214, 216, 240Radio, digital (Digital Audio Broadcasting - DAB) 200, 215, 241Range, AdBlue 161RDS 214, 241
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Rear screen, demisting 66Recharging the battery 184–185Recirculation, air 62–63Recovery 186Reduction of electrical load 157Regeneration of the particle filter 162Reinitialisation of the under-inflation detection system 11 7Reinitialising the remote control 32Reminder, key in ignition 104Reminder, lighting on 71Remote control 23–27, 29–30, 101Removing a wheel 173–175Removing the mat 49Replacing bulbs 175–176Replacing fuses 181–183Replacing the air filter 162Replacing the oil filter 162Replacing the passenger compartment filter 162Reservoir, screenwash 161Reversing camera 120, 145Reversing lamps 179
Roof bars 157Roof flap 37Running out of fuel (Diesel) 168
S
Safety, children 90, 93–94, 96–97Saturation of the particle filter (Diesel) 162Screen menu map 218
Screen, multifunction (with audio system) 199Screenwash, front 75Screenwash, rear 76SCR (Selective Catalytic Reduction) 163Seat belts 87–89, 96Seat, bench front, 2-seat 46, 48, 88Seat, rear bench 48Seats, front 42–44, 46–48Seats, front bench 46–48Seats, heated 44Seats, Multiflex ~ Extenso Cab 54Seats, rear 42, 46, 48, 94Sensors (warnings) 120Serial number, vehicle 196Service indicator 16Servicing 16, 161Settings, system 221, 247Sidelamps 70, 72, 176–177Side parking sensors 144Side repeater 177Sliding side door, electric 29, 36Snow chains 11 6, 152–153
Snow chains, link 153Socket, 12 V accessory 49–50Socket, 220 V 51Socket, auxiliary 202Socket, Jack 202Speed limiter 123–126, 133Speed limit recognition 121–122Speedometer 120Stability control (ESC) 82–86Starting a Diesel engine 150
Starting the engine 101Starting the vehicle 102, 104, 11 0–11 3Starting using another battery 184Station, radio 199, 214, 240–241Stay, bonnet 158Steering mounted controls, audio 198, 2 11, 226Steering wheel, adjustment 45Stickers, customising ~ Stickers, expressive 167Stopping the vehicle 104, 11 0–11 3Stop & Start 22, 61, 65, 11 4–11 5, 150, 158, 162, 183, 186Storage 50Stowing rings 53Sunshine sensor 60Surround Rear Vision 146Switching off the engine 101, 103Synchronising the remote control 32
T
Tables of fuses 181–183Tank, fuel 150–152Technical data 194–195Telephone 51, 204–207, 219–221, 243–246Telephone, Bluetooth with voice recognition 207Temperature, coolant 16Three flashes (direction indicators) 71Time (setting) 222, 248TMC (Traffic info) 234