Page 195 of 310
195
PRIUS PRIME_Navi_OM47D79U_(U)
20.04.15 12:52
PHONE
7
3. WHAT TO DO IF...
1. TROUBLESHOOTING
When using the hands-free system with a Bluetooth® device
If there is a problem with the hands-free system or a Bluetooth® device, first check
the table below.
SymptomLikely causeSolution
Page
Cellular
phoneThis
system
The hands-free sys-
tem or Bluetooth® de-
vice does not work.
The connected de-
vice may not be a
compatible
Bluetooth
® cellular
phone.
For a list of specific
devices which
operation has been
confirmed on this
system, check with
your Toyota dealer or
the following website:
http://www.toyota.com/
entune/
The Bluetooth® ver-
sion of the connect-
ed cellular phone
may be older than
the specified ver-
sion.Use a cellular phone
with Bluetooth® ver-
sion 2.0 or higher (rec-
ommended: Ver. 3.0
+EDR or higher).53
Page 196 of 310
196
3. WHAT TO DO IF...
PRIUS PRIME_Navi_OM47D79U_(U)
20.04.15 12:52
When registering/connecting a cellular phone
SymptomLikely causeSolution
Page
Cellular
phoneThis
system
A cellular phone can-
not be registered.
An incorrect pass-
code was entered
on the cellular
phone.Enter the correct pass-
code on the cellular
phone.
The registration op-
eration has not been
completed on the
cellular phone side.Complete the registra-
tion operation on the
cellular phone (ap-
prove registration on
the phone).
Old registration in-
formation remains
on either this sys-
tem or the cellular
phone.
Delete the existing reg-
istration information
from both this system
and the cellular phone,
then register the cellu-
lar phone you wish to
connect to this system.
60
A Bluetooth® connec-
tion cannot be made.
Another Bluetooth®
device is already
connected.
Manually connect the
cellular phone you wish
to use to this system.
61
Bluetooth® function
is not enabled on
the cellular phone.Enable the Bluetooth®
function on the cellular
phone.
Automatic
Bluetooth® connec-
tion on this system
is set to off.
Set automatic
Bluetooth® connection
on this system to on
when the power switch
is in ACCESSORY or
ON mode.
65
Page 197 of 310
197
3. WHAT TO DO IF...
PRIUS PRIME_Navi_OM47D79U_(U)
20.04.15 12:52
PHONE
7
When making/receiving a call
“Unable to dial.
Please check your
phone.”
Bluetooth® function
is not enabled on
the cellular phone.Enable the Bluetooth®
function on the cellular
phone.
Old registration in-
formation remains
on either this sys-
tem or the cellular
phone.Delete the existing reg-
istration information
from both this system
and the cellular phone,
then register the cellu-
lar phone you wish to
connect to this system.
60
SymptomLikely causeSolution
Page
Cellular phoneThis
system
A call cannot be
made/received.Your vehicle is in a
“No Service” area.Move to where “No
Service” no longer ap-
pears on the display.
SymptomLikely causeSolution
Page
Cellular phoneThis
system
Page 198 of 310
198
3. WHAT TO DO IF...
PRIUS PRIME_Navi_OM47D79U_(U)
20.04.15 12:52
When using the phonebook
SymptomLikely causeSolution
Page
Cellular
phoneThis
system
Phonebook data can-
not be transferred
manually/automati-
cally.
The profile version
of the connected
cellular phone may
not be compatible
with transferring
phonebook data.
For a list of specific
devices which
operation has been
confirmed on this
system, check with
your Toyota dealer or
the following website:
http://www.toyota.com/
entune/
Automatic contact
transfer function on
this system is set to
off.Set automatic contact
transfer function on this
system to on.
186
Passcode has not
been entered on the
cellular phone.Enter the passcode on
the cellular phone if re-
quested (default pass-
code: 1234).
Transfer operation
on the cellular
phone has not com-
pleted.Complete transfer op-
eration on the cellular
phone (approve trans-
fer operation on the
phone).
Phonebook data can-
not be edited.
Automatic contact
transfer function on
this system is set to
on.Set automatic contact
transfer function on this
system to off.186
Page 199 of 310
199
3. WHAT TO DO IF...
PRIUS PRIME_Navi_OM47D79U_(U)
20.04.15 12:52
PHONE
7
When using the Bluetooth® message function
SymptomLikely causeSolution
Page
Cellular
phoneThis
system
Messages cannot be
viewed.
Message transfer is
not enabled on the
cellular phone.
Enable message trans-
fer on the cellular
phone (approve mes-
sage transfer on the
phone).
Automatic transfer
function on this sys-
tem is set to off.Set automatic transfer
function on this system
to on.
192
New message notifi-
cations are not dis-
played.
Notification of SMS/
MMS/E-mail recep-
tion on this system
is set to off.Set notification of SMS/
MMS/E-mail reception
on this system to on.
192
Automatic message
transfer function is
not enabled on the
cellular phone.Enable automatic
transfer function on the
cellular phone.
Page 200 of 310
200
3. WHAT TO DO IF...
PRIUS PRIME_Navi_OM47D79U_(U)
20.04.15 12:52
In other situations
: For details, refer to the owner’s manual that came with the c ellular phone.
SymptomLikely causeSolution
Page
Cellular
phoneThis
system
The Bluetooth® con-
nection status is dis-
played at the top of
the screen each time
the power switch is in
ACCESSORY or ON
mode.
Connection confir-
mation display on
this system is set to
on.To turn off the display,
set connection confir-
mation display on this
system to off.
64
Even though all con-
ceivable measures
have been taken, the
symptom status does
not change.
The cellular phone
is not close enough
to this system.Bring the cellular
phone closer to this
system.
The cellular phone
is the most likely
cause of the symp-
tom.
Turn the cellular phone
off, remove and rein-
stall the battery pack,
and then restart the
cellular phone.
Enable the cellular
phone’s Bluetooth®
connection.
Stop the cellular
phone’s security soft-
ware and close all ap-
plications.
Before using an appli-
cation installed on the
cellular phone, careful-
ly check its source and
how its operation might
affect this system.
Page 228 of 310
228
2. DESTINATION SEARCH
PRIUS PRIME_Navi_OM47D79U_(U)
20.04.15 12:52
1Display the “Destination” screen.
(P.225)
2Select “Point of Interest” .
3Select the desired search method.
1Select “Name” .
2Enter a POI name and select “OK”.
3Select the desired POI.
When entering the name of a specific POI,
and there are 2 or more sites with the
same name, the list screen will be dis-
played. Select the desired POI.
SEARCHING BY POINT OF
INTEREST
There are 3 methods to search for a
destination by Points of Interest.
No.FunctionPage
Select to search by name.228
Select to search by catego-
ry.229
Select to search by phone
number.230
SEARCHING BY NAME
No.FunctionPage
Select to search for POI in
the desired city.229
Select to search for POI
from the category list.229
INFORMATION
●To search for a facility name using multi-
ple search words, put a space between
each word.
Page 230 of 310
230
2. DESTINATION SEARCH
PRIUS PRIME_Navi_OM47D79U_(U)
20.04.15 12:52
“List All Categories”: Select to display all
POI categories.
“Favorite POI Categories”: Select to use
the 6 POIs that have been previously set.
( P.262)
4Select the desired POI.
When “Near a City Center in XX*” is se-
lected
1Select “Near a City Center in XX” .
2Enter a city name and select “OK”.
“Last 5 Cities” : Select the city name from
the list of the last 5 cities.
3Select the desired city name.
4Select “OK” when the city center map
screen is displayed.
5Follow the steps from 3 onward in
“SEARCHING BY CATEGORY”.
(P.229)
*:XX represents the selected search area name.
1Select “Phone #” .
2Enter a phone number and select
“OK”.
If there is more than 1 site with the same
number, the list screen will be displayed. INFORMATION
●The names of POIs located within
approximately 200 miles (320 km) from
the selected search point can be dis-
played.
INFORMATION
●If the navigation system has never been
used, selecting the city name from “Last
5 Cities” will not be available.
SEARCHING BY PHONE
NUMBER
INFORMATION
●If there is no match for the entered
phone number, a list of identical num-
bers with different area codes will be dis-
played.
