Page 468 of 560

4687-2. Steps to take in an emergency
■If “Hybrid System Overheated Output Power Reduced” is shown
This message may be displayed when driving under severe operating condi-
tions. (For example, when driving up a long steep hill.)
Handling method: P. 494
■If “Maintenance Required for Traction Battery Cooling Parts See Owner’s
Manual” is shown
The filter may be clogged, the air intake vent may be blocked or there may be
a gap in the duct.
●If the air intake vent or filter is dirty, refer to P. 434 for cleaning the air intake
vent and filter.
●If the message is being displayed and the air intake vent and filter are not
dirty, have the vehicle inspected at your Toyota dealer.
■If “Traction Battery Needs to be Protected Refrain From the Use of N
Position” is shown
This message may be displayed when the shift lever is in N.
As the hybrid battery (traction battery) cannot be charged when the shift lever
is in N, shift the shift lever to P when the vehicle is stopped.
■If “Traction Battery Needs to be Protected Shift into P to Restart” is
shown
This message is displayed when the hybrid battery (traction battery) charge
has become extremely low because the shift lever has been left in N for a cer-
tain amount of time.
When operating the vehicle, shift to P and restart the hybrid system.
■If “Shift to P Before Exiting Vehicle” is shown
Message is displayed when the driver’s door is opened without turning the
power switch off with the shift lever in any position other than P.
Shift the shift lever to P.
■If “Shift Is in N Release Accelerator Before Shifting” is shown
Message is displayed when the accelerator pedal has been depressed and
the shift lever is in N. Release the accelerator pedal and shift the shift lever to
D or R.
■If “Press Brake When Vehicle Is Stopped Hybrid System May Overheat”
is shown
Message is displayed when the accelerator pedal is depressed to maintain
the vehicle position when stopped on a upward slope, etc.
If this continues, the hybrid system may overheat.
Release the accelerator pedal and depress the brake pedal.
Page 469 of 560

4697-2. Steps to take in an emergency
7
When trouble arises
■If “Auto Power Off to Conserve Battery” is displayed
Power was turned off due to the automatic power off function.
Next time when starting the hybrid system, operate the hybrid system for
approximately 5 minutes to recharge the 12-volt battery.
■If “A New Key has been Registered Contact Your Dealer for Details” is
displayed
This message will be displayed each time the driver’s door is opened when
the doors are unlocked from the outside for approximately one week after a
new electronic key has been registered.
If this message is displayed but you have not had a new electronic key regis-
tered, ask your Toyota dealer to check if an unknown electronic key (other
than those in your possession) has been registered.
■When “Headlight System Malfunction Visit Your Dealer” is displayed
The following systems may be malfunctioning. Have the vehicle inspected by
your Toyota dealer immediately.
●The LED headlight system
●Automatic High Beam
■If a message that indicates the malfunction of front camera is displayed
The following systems may be suspended until the problem shown in the
message is resolved.
●PCS (Pre-Collision System)
●LDA (Lane Departure Alert with steering control)
●Dynamic radar cruise control with full-speed range
●Automatic High Beam
■If “Maintenance Required Soon” is displayed
Indicates that all maintenance according to the driven distance on the mainte-
nance schedule
* should be performed soon.
Comes on approximately 4500 miles (7200 km) after the message has been
reset.
If necessary, perform maintenance. Please reset the message after the main-
tenance is performed. (P. 393)
*: Refer to the separate “Scheduled Maintenance Guide” or “Owner’s Manual
Supplement” for the maintenance interval applicable to your vehicle.
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4707-2. Steps to take in an emergency
■If “Maintenance Required Visit Your Dealer” is displayed
Indicates that all maintenance is required to correspond to the driven distance
on the maintenance schedule
*.
Comes on approximately 5000 miles (8000 km) after the message has been
reset.
(The indicator will not work properly unless the message has been reset.)
Perform the necessary maintenance. Please reset the message after the
maintenance is performed. (P. 393)
*: Refer to the separate “Scheduled Maintenance Guide” or “Owner’s Manual
Supplement” for the maintenance interval applicable to your vehicle.
■If “Engine Oil Level Low Add or Replace” is displayed
The engine oil level may be low. Check the level of the engine oil, and add
engine oil if necessary. This message may be displayed if the vehicle is
stopped on a slope. Move the vehicle to a level surface and check if the mes-
sage disappears.
■Warning buzzer
P. 461
NOTICE
■If “High Power Consumption Power to Climate Temporarily Limited” is
frequently shown
There is a possible malfunction relating to the charging system or the 12-
volt battery may be deteriorating. Have the vehicle inspected by your Toyota
dealer.
■If “Maintenance Required For Traction Battery At Your Dealer” is
shown
The hybrid battery (traction battery) is scheduled to be inspected or
replaced. Have the vehicle inspected by your Toyota dealer immediately.
●Continuing to drive the vehicle without having the hybrid battery (traction
battery) inspected will cause the hybrid system not to start.
●If the hybrid system does not start, contact your Toyota dealer immedi-
ately.
Page 482 of 560

4827-2. Steps to take in an emergency
One of the following may be the cause of the problem:
●The electronic key may not be functioning properly. (P. 485)
●There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle.
●There may be a malfunction in the immobilizer system.
(P. 86)
●There may be a malfunction in the steering lock system.
●The hybrid system may be malfunctioning due to an electrical prob-
lem such as electronic key battery depletion or a blown fuse. How-
ever, depending on the type of malfunction, an interim measure is
available to start the hybrid system. (P. 483)
●The temperature of the hybrid battery (traction battery) may be
extremely low (below approximately -22°F [-30°C]). (P. 81, 198)
One of the following may be the cause of the problem:
●The 12-volt battery may be discharged. (P. 487)
●The 12-volt battery terminal connections may be loose or corroded.
(P. 411)
If the hybrid system will not start
Reasons for the hybrid system not starting vary depending on
the situation. Check the following and perform the appropriate
procedure:
The hybrid system will not start even though the correct starting
procedure is being followed. (P. 196)
The interior lights and headlights are dim, or the horn does not
sound or sounds at a low volume.
Page 483 of 560

4837-2. Steps to take in an emergency
7
When trouble arises
One of the following may be the cause of the problem:
●The 12-volt battery may be discharged. (P. 487)
●One or both of the 12-volt battery terminals may be disconnected.
(P. 411)
Contact your Toyota dealer if the problem cannot be repaired, or if repair
procedures are unknown.
When the hybrid system does not start, the following steps can be
used as an interim measure to start the hybrid system if the power
switch is functioning normally.
Do not use this starting procedure except in case of emergency.
Set the parking brake.
Shift the shift lever to P.
Turn the power switch to ACCESSORY mode.
Press and hold the power switch for about 15 seconds while
depressing the brake pedal firmly.
Even if the hybrid system can be started using the above steps, the
system may be malfunctioning. Have the vehicle inspected by your
Toyota dealer.
The interior lights and headlights do not turn on, or the horn
does not sound.
Emergency start function
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Page 484 of 560
4847-2. Steps to take in an emergency
■Doors
Using the mechanical key (P.
135) in order to perform the fol-
lowing operations (driver’s door
only):
Locks all doors
Closes the windows and the
moon roof
*1 (turn and
hold)
*2
Unlocks the door
Turning the key rearward unlocks the driver's door. Turning the key once
again unlocks the other doors.
Opens the windows and the moon roof*1 (turn and hold)*2
*1: If equipped
*2: This setting must be customized at your Toyota dealer.
If the electronic key does not operate
properly
If communication between the electronic key and vehicle is
interrupted (P. 151) or the electronic key cannot be used
because the battery is depleted, the smart key system and wire-
less remote control cannot be used. In such cases, the doors
and trunk can be opened and the hybrid system can be started
by following the procedure below.
Locking and unlocking the doors, unlocking the trunk and key
linked functions
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Page 486 of 560

4867-2. Steps to take in an emergency
■Stopping the hybrid system
Shift the shift lever to P and press the power switch as you normally do when
stopping the hybrid system.
■Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced immediately when the battery is depleted.
(P. 439)
■Changing power switch modes
Release the brake pedal and press the power switch in step above.
The hybrid system does not start and modes will be changed each time the
switch is pressed. (P. 197)
■When the electronic key does not work properly
●Make sure that the smart key system has not been deactivated in the cus-
tomization setting. If it is off, turn the function on.
(Customizable features: P. 526)
●Check if battery-saving mode is set. If it is set, cancel the function.
(P. 150)
WARNING
■When using the mechanical key and operating the power windows or
moon roof
Operate the power window or moon roof after checking to make sure that
there is no possibility of any passenger having any of their body parts
caught in the window or moon roof. Also, do not allow children to operate
the mechanical key. It is possible for children and other passengers to get
caught in the power window or moon roof.
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Page 487 of 560
4877-2. Steps to take in an emergency
7
When trouble arises
If you have a set of jumper (or booster) cables and a second vehicle
with a 12-volt battery, you can jump start your vehicle by following the
steps below.
Confirm that the electronic key
is being carried.
When connecting the jumper (or
booster) cables, depending on the
situation, the alarm may activate
and doors locked. (P. 90)
Open the hood and remove the
fuse box cover.
Push the tabs in and lift the lid off.
Open the exclusive jump start-
ing terminal cover.
If the 12-volt batter y is discharged
The following procedures may be used to start the hybrid sys-
tem if the vehicle’s 12-volt battery is discharged.
You can also call your Toyota dealer or a qualified repair shop.
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