2021 SUBARU CROSSTREK Getting Started Guide

Subaru of America, Inc.
One Subaru Drive Camden, NJ 08103-9800
MSA5B2107A
Issued May 2020
Printed in USA 05/20
Love. It’s what makes Subaru, Subaru.
20 21
Getting Started Guide
CROSSTREK

© 2020 Subaru of America, Inc. Printed in USA. All rights reserved. Contents may not be
reproduced in whole or in part without prior written permission of publisher\
. Specifications
in this Guide are based on the latest product information available at the time of publication.
Some images shown are for illustration purposes only. Some equipment shown in photography
within this Guide is optional at extra cost. Specific options may be a\
vailable only in combination
with other options. Specific combinations of equipment or features may vary from time to time,
and by geographic area. Subaru of America, Inc. reserves the right to change or discontinue
at any time, without notice: Prices, colors, materials, equipment, acces\
sories, specifications,
models and packages, without incurring any obligation to make the same o\
r similar changes on
vehicles previously sold. Colors shown may vary due to reproduction and printing processes.
Subaru of America, Inc. is not responsible for typographical errors. Aha
™ is a trademark
of Harman International Industries, Incorporated. Alcantara® is a registered trademark of
Alcantara S.p.A., and Alcantara is produced by the Toray Group. App Store® is a registered
trademark of Apple, Inc. Apple® is a registered trademark of Apple, Inc. Apple CarPlay® is a
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Ltd. HARMAN® is a registered trademark of HARMAN International Industries, Incorporated.
Harman Kardon® is a registered trademark of Harman International Industries, Incorporated.
Quantum logic™ is a trademark of Harman International Industries, Incorporated. HD Radio®
is a registered trademark of iBiquity Digital Corporation. HomeLink® and the HomeLink®
house icon are registered trademarks of Gentex Corporation. iHeartRadio® is a registered
trademark of iHeartMedia, Inc. iPod® is a registered trademark of Apple, Inc. iTunes® is a
registered trademark of Apple, Inc. Magellan® is a registered trademark of MiTAC International
Corporation. Michelin® is a registered trademark of Compagnie Générale des Etablissments
Michelin. Metal-Matrix Diaphragm (MMD®) is a registered trademark of Harman International
Industries, Incorporated. MirrorLink™ is a trademark of Car Connectivity Consortium, LLC.
Pandora® is a registered trademark of Pandora Media, Inc. SACHS® is a registered trademark
of ZF Friedrichshafen AG. Siri® is a registered trademark of Apple, Inc. Smart Way® is a
registered trademark of the U.S. Environmental Protection Agency. Stitcher™ is a trademark of
Stitcher™, Inc. TomTom® is a registered trademark of TomTom International BV. TORSEN LSD®
is a registered trademark of JTEKT TORSEN North America, Inc. SiriusXM® All Access Radio
is a registered trademark of Sirius XM Radio, Inc. SiriusXM Traffic® is a registered trademark
of Sirius XM Radio, Inc. SiriusXM Travel Link® is a registered trademark of SiriusXM Radio, Inc.
Ultrasuede® is a registered trademark of Toray Industries, Inc. Yelp® is a registered trademark of
Yelp, Inc. Ascent, DriverFocus, and StarDrive, are trademarks of Subaru of America, Inc. Added
Security, Crosstrek, Forester, Outback, StarTex and XV Crosstrek are registered trademarks of
Subaru of America, Inc. BRZ, Confidence in Motion, EyeSight, Impreza, Lineartronic, Legacy,
S209, Subaru, SUBARU STARLINK
®, SUBARU BOXER, tS (Design), WRX, STI and X-MODE
are registered trademarks of Subaru Corporation.

PURPOSE OF THIS GUIDE
WELCOME................. 4
IMPORTANT SAFETY
INFORMATION.............. 4
OWNER’S RESOURCES....... 4
IN CASE OF EMERGENCY..... 5
TOWING YOUR ALL-WHEEL
DRIVE SUBARU............. 6
ENTRY AND EXIT
KEYLESS ENTRY............ 7
KEYLESS ACCESS WITH PUSH
BUTTON START............. 8
INSTRUMENT PANEL........10
GETTING COMFORTABLE
SEATING...................12
TILT AND TELESCOPIC STEERING
COLUMN...................14
POWER EXTERIOR MIRRORS . . 14
REAR VIEW MIRROR.........15
POWER WINDOWS..........16
POWER MOONROOF........16
CLIMATE CONTROL..........17
ACCESSORY CONNECTIONS . . 20
CONTROLS
INSTRUMENT PANEL SWITCHES
(LOWER LEFT)..............21
AUDIO CONTROLS...........21CRUISE CONTROL...........22
ADVANCED ADAPTIVE CRUISE
CONTROL.................22
I/SET SWITCH...............23
INFO SWITCH...............23
LIGHT CONTROLS...........24
TURN SIGNALS.............25
WINDSHIELD WIPERS........25
REAR WINDOW WIPER.......26
OVERHEAD CONSOLE........26
GAUGES AND WARNING
LIGHTS
COMBINATION METER.......28
WARNING AND INDICATOR
LIGHTS....................29
OPERATING THE VEHICLE
IGNITION SWITCH...........30
PUSH-BUTTON IGNITION
SWITCH...................30
STARTING THE VEHICLE......30
DRIVING THE VEHICLE.......31
AUTO START–STOP.........33
X-MODE
®..................35
TURNING OFF THE VEHICLE...36
REFUELING
FUEL FILLER LID............37
FUEL......................37
FUEL CAPACITY.............37
TABLE OF CONTENTS

PASSENGER/CARGO AREAS
FOLDING THE REAR SEATS...38
CHILD SAFETY LOCKS.......38
LATCH/ANCHOR............39
REAR SEAT REMINDER.......40
CARGO COVER.............40
SPARE TIRE AND JACK.......41
ENGINE COMPARTMENT
HOOD PROP................42
2.0L OR 2.5L ENGINE.........43
ADDITIONAL SPECIFICATIONS
NEW VEHICLE BREAK-IN......44
ENGINE OIL................44
ENGINE OIL CAPACITY.......44
ROOF RAIL CAPACITY........45
TRAILER TOWING CAPACITY . . 45
TIRE PRESSURE MONITORING
SYSTEM (TPMS).............46
STARLINK OVERVIEW
OVERVIEW OF YOUR MULTIMEDIA
SYSTEM...................47
BUTTONS..................48
TOUCHSCREEN.............50
STEERING WHEEL
CONTROLS.................51
VOICE RECOGNITION........52
STARLINK HOME
HOME SCREEN ICONS.......54
REARRANGING ICONS.......54
ADDING SHORTCUTS........55
DRIVER PROFILE
CREATING A DRIVER PROFILE . . 56
MULTIMEDIA
RADIO.....................58
MEDIA.....................59
PHONE
PAIRING A PHONE...........60
MAKING A CALL.............60
RECEIVING A CALL..........61
TEXT MESSAGES............62
APPS
SUBARU STARLINK®IN-VEHICLE
APPS......................63SUBARU STARLINK
®MOBILE
APP.......................65
MYSUBARU................67
MAPS (if equipped)
MAPS OVERVIEW............68
CREATING HOME AND WORK
PROFILES..................68
STARLINK SAFETY AND
SECURITY
SAFETY AND SECURITY
OVERVIEW.................69
ENROLLMENT..............70
MYSUBARU INTEGRATION....70
SUBARU STARLINK
®WI-FI
HOTSPOT..................71
SETTINGS AND UPDATES
SETTINGS AND UPDATES
OVERVIEW.................72
SOUND....................73
PHONE....................73
MAPS/NAVIGATION..........74
CLOCK....................76
EYESIGHT
EYESIGHT®OVERVIEW.......78
OPERATION................78
FUNCTIONS................79
STEERING WHEEL
CONTROLS.................85
LANE DEPARTURE WARNING AND
PRE-COLLISION BRAKING
SYSTEM OFF SWITCHES......86
DRIVER ASSIST
TECHNOLOGIES
REAR-VISION CAMERA.......87
BLIND-SPOT DETECTION (BSD)/
REAR CROSS-TRAFFIC ALERT
(RCTA)....................87
HIGH BEAM ASSIST (HBA)....88
STEERING RESPONSIVE
HEADLIGHTS (SRH)..........88
REVERSE AUTOMATIC BRAKING
(RAB).....................89
TABLE OF CONTENTS
2

CARE AND LIMITATIONS
STEREO CAMERA
PRECAUTIONS..............90
WINDSHIELD GLASS AND
DASHBOARD...............90
FRONT VIEW
CROSSTREK................91
EYESIGHT DISCLAIMER
EYESIGHT®DISCLAIMER.....92
HOW TO APPENDIX
HOW TO OVERVIEW..........93
BLUETOOTH®PAIRING.......94
ANDROID AUTO™..........102
APPLE CARPLAY
®..........105
WI-FI.....................106
MAPS....................109
FIRMWARE AND SOFTWARE
UPDATES.................116
INDEX.....................117
TABLE OF CONTENTS
3

WELCOME
Congratulations on choosing a Subaru Crosstrek and welcome to the Subaru family!
Subaru is more than a car company™. We are committed to making the world a better
place, and the Subaru Love Promise is our vision to show love and respect to all people at
every interaction with Subaru. We believe in building lifelong relationships with our
customers, earning your trust and exceeding your expectations by providing customer
service with integrity and compassion.
This Getting Started Guide will introduce you to your new Subaru Crosstrek by providing
information on the basic operation and key features of your Subaru as well as the
STARLINK
®and EyeSight®systems in your vehicle.
IMPORTANT SAFETY INFORMATION
The Getting Started Guide is not intended as a substitute for the Owner’s Manuals. We
strongly encourage you to review the vehicle, STARLINK®, and EyeSight®Owner’s
Manuals to ensure complete understanding.
OWNER’S RESOURCES
If you’re having difficulty using any of the functions outlined in this guide, or to learn more, you
can get more information from the following sources:
Your Subaru Owner’s Manuals:
Located in the glovebox
Online Subaru Owner’s Resources:
www.subaru.com/owners
Subaru Customer Support:
www.subaru.com/customer-support
1-800-782-2783 (1-800-SUBARU3 )
PURPOSE OF THIS GUIDE
4

IN CASE OF EMERGENCY
SUBARU STARLINK®Safety and Security(subscription required)
SOS Emergency:Press the red
“SOS” button on the overhead
console in the event of an
emergency to speak with a
SUBARU STARLINK
®Customer
Care Advisor.
Enhanced Roadside Assistance:
Press the blue “i” button on the
overhead console or select the
“Roadside Assistance” option in
the “MySubaru” menu on the
multimedia system.
For more information, please refer to “Safety and Security Overview” on page 69 or
the SUBARU STARLINK®Safety and Security Owner’s Manual.
Subaru Roadside Assistance
Subaru Roadside Assistance:
1-800-261-2155
Subaru Roadside Assistance is free and standard on your Subaru; there are no forms to
complete. This service is available anytime during the 3-year/36,000-mile Subaru Limited
Warranty, whichever comes first. See your retailer for details and refer to the Roadside
Assistance guide in the owner’s information kit for the details on this coverage. A Subaru
Roadside Assistance decal has been affixed to the driver’s door window.
Roadside assistance helps with:
• Towing to the nearest authorized Subaru retailer if you cannot safely drive your Subaru
• Jump-start if your battery is dead
• Gasoline delivery if you run out of gas
• Flat tire change to install your spare
• Emergency lockout service
• National Subaru retailer locator service, with phone numbers and location of the nearest
retailer anywhere in the U.S. or Canada
NOTE: Specifically excluded from Subaru Roadside Assistance coverage are service
requests or claims resulting from: accidents, vandalism, acts of God, violation of any laws,
or vehicle modifications not recommended by the manufacturer.
SOS and Roadside Assistance Buttons
PURPOSE OF THIS GUIDE
5

TOWING YOUR ALL-WHEEL DRIVE SUBARU
Since Subaru Symmetrical All-Wheel Drive distributes power to all four wheels, improper
towing may damage your AWD system. The best way to tow your Crosstrek is with a
flatbed truck by your Subaru retailer or a commercial towing service.
PURPOSE OF THIS GUIDE
6