2021 RAM PROMASTER roof

40GETTING TO KNOW YOUR VEHICLE
WIND BUFFETING
Wind buffeting can be described as the
perception of pressure on the ears or a
helicopter-type sound in the ears. Your vehicle
may exhibit wind buffeting with the windows
down, or the sunroof (if equipped) in certain
open or partially open positions. This is a normal
occurrence and can be minimized. If the
buffeting occurs with the rear windows open,
open the front and rear windows together to
minimize the buffeting. If the buffeting occurs
with the sunroof open, adjust the sunroof
opening to minimize the buffeting or open any
window.
HOOD
OPENING
To open the hood, two latches must be
released.

1. Pull the hood release lever located on the
side of the instrument panel.

Hood Release
2. Move to the outside of the vehicle, reach
into the opening beneath the center of the
hood and push the safety latch lever to the
right to release it, before raising the hood.

Hood Safety Latch Lever Location

3. Raise the hood and place the hood prop rod in hood slot to secure the hood in the open
position.

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146MULTIMEDIA
STEERING WHEEL AUDIO CONTROLS
The remote sound system controls are located
on the surface of the steering wheel.

Remote Sound System Controls

Pushing the top of the left-hand switch will
increase the volume, and pushing the bottom of
the switch will decrease the volume.
Pushing the Voice Recognition (VR) button
below the volume controls will begin your voice
command functions Ú page 22.
The function of the right-hand control is
different depending on which mode you are in.
The following describes the right-hand control
operation in each mode.
RADIO OPERATION
Pushing the top of the right-hand switch will
“Scan” up for the next listenable station, and
pushing the bottom of the right-hand switch will
“Scan” down for the next listenable station.
Pushing the Phone pick up button on top of the
of the Scan buttons will open a phone call.
Pushing the Phone hang up button below the
Scan buttons will close a phone call.
PLAYER OPERATION
Pushing the switch up once will go to the next
track on the Player. Pushing the switch down
once will go to the beginning of the current track
or to the beginning of the previous track if it is
within one second after the current track begins
to play.
If you push the switch up or down twice, it plays
the second track; three times, it will play the
third, etc.
RAM TELEMATICS - IF EQUIPPED
Ram Telematics is designed to help improve
safety, efficiency, and productivity. It gives you
complete visibility of your fleet options, whether
from behind a desk or on a mobile device while
you are on the go. You can log-in to view near
real-time and historical activity, including
location, vehicle heath, and driver performance.
Activating Ram Telematics In Your Vehicles
Before you get started you will need:
The Vehicle Identification Number (VIN) of
each vehicle you want to activate.
Your main user’s log-in and password; new
customers will be asked to register.
If you are a new customer, you will need
company credit card information or invoice
number as further proof of customer identifi -
cation. Don’t worry, you will not be charged.

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176SAFETY
Supplemental Side Air Bag Inflatable Curtains
(SABICs)
This vehicle is equipped with Supplemental
Side Air Bag Inflatable Curtains (SABICs).
Supplemental Side Air Bag Inflatable Curtains
(SABICs) are located above the side windows.
The trim covering the SABICs is labeled “SRS
AIRBAG” or “AIRBAG.”

Supplemental Side Air Bag Inflatable Curtain (SABIC) Label Location

SABICs may help reduce the risk of head and
other injuries to front and rear seat outboard
occupants in certain side impacts, in addition to
the injury reduction potential provided by the
seat belts and body structure.
The SABIC deploys downward, covering the side
windows. An inflating SABIC pushes the outside edge of the headliner out of the way and covers
the window. The SABICs inflate with enough
force to injure occupants if they are not belted
and seated properly, or if items are positioned
in the area where the SABICs inflate. Children
are at an even greater risk of injury from a
deploying air bag.
The SABICs may help reduce the risk of partial
or complete ejection of vehicle occupants
through side windows in certain side impact
events.
Side Impacts
The Side Air Bags are designed to activate in
certain side impacts. The Occupant Restraint
Controller (ORC) determines whether the
deployment of the Side Air Bags in a particular
impact event is appropriate, based on the
severity and type of collision. The side impact
sensors aid the ORC in determining the
appropriate response to impact events. The
system is calibrated to deploy the Side Air Bags
on the impact side of the vehicle during impacts
that require Side Air Bag occupant protection.
In side impacts, the Side Air Bags deploy
independently; a left side impact deploys the
left Side Air Bags only and a right-side impact
deploys the right Side Air Bags only. Vehicle
damage by itself is not a good indicator of
whether or not Side Air Bags should have
deployed.
The Side Air Bags will not deploy in all side
collisions, including some collisions at certain
angles, or some side collisions that do not
impact the area of the passenger compartment.
The Side Air Bags may deploy during angled or
offset frontal collisions where the front air bags
deploy.
WARNING!
Do not mount equipment, or stack luggage
or other cargo up high enough to block the
deployment of the SABICs. The trim
covering above the side windows where the
SABIC and its deployment path are located
should remain free from any obstructions.
In order for the SABICs to work as intended,
do not install any accessory items in your
vehicle which could alter the roof. Do not
add an aftermarket sunroof to your vehicle.
Do not add roof racks that require perma
-
nent attachments (bolts or screws) for
installation on the vehicle roof. Do not drill
into the roof of the vehicle for any reason.

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236SERVICING AND MAINTENANCE
Replacing Exterior Bulbs
Headlamps Low Beam And High beam
See below steps to replace:

1. Remove one retaining screw on the lower
headlamp filler panel. Remove filler panel.

2. Remove two retaining screws on the upper headlamp filler panel. Remove filler panel.
3. Remove one upper retaining screw from the headlamp housing.
4. Remove two lower retaining screws from the headlamp housing. 5. Pull Headlamp forward, disconnect harness
electrical connector and remove the
headlamp assembly from vehicle.
6. Remove appropriate plastic cap from the back of the headlamp housing.
7. Push down on the upper portion of the socket.
8. Pull the socket outward from reflector.
9. Pull bulb outward from socket.
10. Install new bulb.
11. Push socket back into reflector until it locks back into place. 12. Install access cap.
13. Carefully reinstall headlamp in the same
position on the vehicle, so as not to affect
headlamp aiming.
14. Install one upper retaining screw on the headlamp housing.
15. Install two lower retaining screws on the headlamp housing.
16. Carefully reinstall the lower headlamp filler panel and one retaining screw.
17. Carefully reinstall the upper headlamp filler panel and two retaining screws.
Front Fog Lamps
H11
License Plate Lamps C5W
Front Roof Lamps WY5W
Rear Roof Lamps W3W
NOTE:
Numbers refer to commercial bulb types that can be purchased from an authorized dealer. If a bulb needs to be replaced, visit an authorized dealer.
Exterior Bulbs
Bulb Name Bulb Number

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238SERVICING AND MAINTENANCE
4. Connect the wire and rotate bulb/socket
clockwise into lamp locking it in place.
5. Reinstall the plastic cap and close the cover on the wheel liner.
Front, Rear Roof Lamps
See below steps to replace:

1. Remove two screw and remove the lamp assembly.

2. Remove the socket bulb by turning counter -
clockwise.
3. Remove bulb and replace as needed.
4. Reinstall the bulb socket and rotate clockwise to lock in place.
5. Reinstall lamp.
Rear Tail, Stop, Backup, Turn Signal And Rear
Side Marker Lamps
See below steps to replace:

1. Open rear doors.

2. Remove the seven (7) fasteners from the rear access cover and remove cover to gain
access to the Tail lamp assembly fasteners.
Rear Access Cover

3. Remove the two (2) 17mm tail light assembly fasteners.
4. Disconnect the tail light harness connector and remove tail light assembly from the
vehicle.
5. Remove the tail/stop, turn signal, backup and rear side marker bulb/socket by
rotating counterclockwise.
6. Remove the bulb and replace as needed.
7. Reinstall bulb/socket and rotate clockwise to lock in place.
8. Reinstall lamp.Replacing Interior Bulbs
Cargo Lamp
See below steps to replace:

1. Using a suitable tool, remove either the lamp above the back door or the sliding
door lamp as needed and disconnect it.

Rear Cargo Lamp Bulb Access

2. Using a suitable tool, pull open the metal bulb access on the back of the housing.

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