2021 RAM PROMASTER phone

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the State of California to cause cancer and birth defects
or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash
your hands frequently when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may
also include a description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and
equipment that are no longer available or were not ordered on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or
make additions to or improvements to its products without imposing any obligation upon itself to install them on products previously manufactured.
With respect to vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling
1-866-726-4636 (U.S.) or 1-800-387-1143 (Canada), or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect
manuals and Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting
www.techauthority.com and Canadian residents can purchase replacement kits by calling 1-800-387-1143.
The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and
personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the
road. Use of any electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle
is moving is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If you
find yourself unable to devote your full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit
the use of cellular telephones or texting while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Ram brand vehicle and to provide a convenient reference for common
questions.
Not all features shown in this manual may apply to your vehicle. For additional information on accessories to help personalize your vehicle, visit
www.mopar.com/en-us/care/owners-manual.html (U.S.), www.owners.mopar.ca (Canada) or your local Ram brand dealer.
DRIVING AND ALCOHOL
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously
impaired with blood alcohol levels far below the legal minimum. If you are drinking, don’t drive. Ride with
a designated non-drinking driver, call a cab, a friend or use public transportation.
WARNING
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower
and your judgment is impaired when you have been drinking. Never drink and then drive.

4
DRIVING TIPS ........................................................86 Driving On Slippery Surfaces ...................... 86
Driving Through Water ................................ 86
MULTIMEDIA
UCONNECT SYSTEMS ..........................................88
CYBERSECURITY ..................................................88UCONNECT SETTINGS ..........................................89 Uconnect 3/3 NAV Settings ........................ 90
UCONNECT INTRODUCTION.................................98
Identifying Your Radio ................................. 98
Safety And General Information ...............100
UCONNECT MODES ........................................... 101
Radio Mode ................................................101
Media Mode ...............................................109Phone Mode ..............................................112
NAVIGATION MODE — IF EQUIPPED ................ 124
Operating Navigation Mode —
If Equipped .................................................124
STEERING WHEEL AUDIO CONTROLS ........... 146
Radio Operation .........................................146
Player Operation ........................................146
RAM TELEMATICS - IF EQUIPPED .................... 146
Ram Telematics General Information ......147
RADIO OPERATION AND MOBILE PHONES ... 148
Regulatory And Safety Information........... 148
SAFETY
SAFETY FEATURES .............................................149Anti-Lock Brake System (ABS) .................. 149Electronic Brake Control (EBC) System ... 150
AUXILIARY DRIVING SYSTEMS.........................155
Blind Spot Monitoring (BSM) —
If Equipped ................................................ 155 Forward Collision Warning (FCW) With
Mitigation — If Equipped............................ 159 Tire Pressure Monitoring
System (TPMS) ........................................... 161
OCCUPANT RESTRAINT SYSTEMS .................. 164
Occupant Restraint Systems Features .... 164
Important Safety Precautions ................... 164
Seat Belt Systems ..................................... 165
Supplemental Restraint
Systems (SRS)............................................ 172 Child Restraints ......................................... 181
SAFETY TIPS ...................................................... 186
Transporting Passengers .......................... 186Transporting Pets ..................................... 187
Safety Checks You Should Make Inside
The Vehicle ................................................ 187 Periodic Safety Checks You Should
Make Outside The Vehicle ........................ 188 Exhaust Gas ............................................... 189Carbon Monoxide Warnings ...................... 189
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS ....................... 190
JACKING AND TIRE CHANGING ....................... 190 Preparations For Jacking .......................... 191
Jack Location ............................................. 191
Spare Tire Removal ................................... 193
Jacking Instructions................................... 194
Wheel Covers ............................................. 197
TIRE SERVICE KIT — IF EQUIPPED ................... 197
Tire Service Kit Storage............................. 198
Tire Service Kit Components And
Operation ................................................... 198 Tire Service Kit Usage Precautions .......... 198Sealing A Tire With Tire Service Kit .......... 200
JUMP STARTING ................................................ 203
Preparations For Jump Start ..................... 203
Jump Starting Procedure .......................... 204
Battery Location ........................................ 206
IF YOUR ENGINE OVERHEATS ......................... 206
GEAR SELECTOR OVERRIDE ........................... 207
FREEING A STUCK VEHICLE ............................ 208
TOWING A DISABLED VEHICLE ........................ 209
Automatic Transmission............................ 210
ENHANCED ACCIDENT RESPONSE
SYSTEM (EARS).................................................. 210
EVENT DATA RECORDER (EDR) ....................... 210

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10
GETTING TO KNOW YOUR VEHICLE
KEYS
KEY FOB
Your vehicle uses a key start ignition system
which supports Remote Keyless Entry (RKE).
The key fob allows you to lock or unlock the
doors from distances up to approximately 66 ft
(20 m). The key fob does not need to be pointed
at the vehicle to activate the system. The key
fob also contains an integrated mechanical key,
which can be used by pushing the mechanical
key release button.
The vehicle is supplied with a code card
containing key code numbers to order duplicate
keys, and the authorized dealer that sold you
your new vehicle has the key code numbers for
your vehicle locks. These numbers can be used
to order duplicate keys.
NOTE:
The key fob may not be able to be detected by
the vehicle if it is located next to a mobile
phone, laptop or other electronic device; these
devices may block the key fob’s wireless signal
Úpage 274.
Key Fob With Integrated Mechanical Key

To Lock/Unlock The Doors
To lock all of the doors, push and release the
lock button once. Push and release the unlock
button on key fob once to unlock only the front
doors. Push and release the cargo unlock
button on key fob once to unlock the cargo area
(rear lateral sliding doors and rear door). The
doors can also be locked and unlocked
manually by using the mechanical key.
When the doors are unlocked, the turn signals
will flash. When the doors are locked, the turn
signals will flash and the horn will chirp (if
activated through the Uconnect Settings
Ú
page 89). If a door is open when the lock
button is pushed, the turn signal lights will flash
at an increased rate to indicate that a door is
still open.
1 — Mechanical Key Release Button
2 — Driver/Passenger Unlock Button
3 — Lock Button
4 — Cargo Lock/Unlock Button

21_VF_OM_EN_USC_t.book Page 10

22GETTING TO KNOW YOUR VEHICLE
UCONNECT VOICE RECOGNITION
INTRODUCING VOICE RECOGNITION

Start using Uconnect Voice Recognition with
these helpful quick tips. It provides the key Voice
Commands and tips you need to know to control
your vehicle’s Voice Recognition (VR) system.

Uconnect 3

BASIC VOICE COMMANDS
The basic Voice Commands below can be given
at any point while using your Uconnect system.
Push the VR button . After the beep, say:
“Cancel ” to stop a current voice session.
“Help ” to hear a list of suggested Voice
Commands.
“ Repeat ” to listen to the system prompts
again.
Notice the visual cues that inform you of your
Voice Recognition system’s status.
GET STARTED
The VR button is used to activate /deactivate
your Voice Recognition system.
Helpful hints for using Voice Recognition:
Reduce background noise. Wind noise and
passenger conversations are examples of
noise that may impact recognition.
Speak clearly at a normal pace and volume
while facing straight ahead.
Each time you give a Voice Command, first
push the VR button, wait until after the beep,
then say your Voice Command.
You can interrupt the help message or
system prompts by pushing the VR button
and saying a Voice Command from the
current category.
Uconnect Voice Command Buttons

ADDITIONAL INFORMATION
© 2020 FCA US LLC. All rights reserved. Mopar
and Uconnect are registered trademarks and
Mopar Owner Connect is a trademark of FCA US
LLC. SiriusXM® and all related marks and logos
are trademarks of SiriusXM® Radio Inc
Ú
page 274.
For Uconnect system support, call
1-877-855-8400 (24 hours a day 7 days a
week) or visit DriveUconnect.com (US) or DriveUconnect.ca (Canada).
1 — Push To Mute
2 — Push To Initiate Or To Answer A Phone Call,
Send, Or Receive A Text
3 — Push To End Call
4 — Push To Begin Radio, Media, And Navigation

21_VF_OM_EN_USC_t.book Page 22

38GETTING TO KNOW YOUR VEHICLE
(Continued)
NOTE:
Do not connect devices with power higher than
180 W to the socket. Do not damage the socket
by using unsuitable adapters.
Power Outlet Fuses — Under Hood
AUXILIARY SWITCHES — IF EQUIPPED
Your vehicle may be equipped with two auxiliary
switches located on the instrument panel to the
left of the steering column which can be used to
power various electronic devices. Connections
to the switches are found in the right central
pillar fuse panel at the base of the passenger
side B-pillar.
Auxiliary Upfitter Switches

Auxiliary Switch 1 is configured to constant
battery feed, while Auxiliary Switch 2 is
configured to ignition feed.
For further information on using the auxiliary
switches, please refer to the Ram Body Builders
Guide by accessing www.rambodybuilder.com
and choosing the appropriate links.
1 — F14 Fuse 20 Amp Yellow Front Power Outlet
2 — F09 Fuse 15 Amp Blue Rear Power Outlet
WARNING!
To avoid serious injury or death:
Only devices designed for use in this type of
outlet should be inserted into any 12 Volt
outlet.
Do not touch with wet hands.
Close the lid when not in use and while
driving the vehicle.
If this outlet is mishandled, it may cause an
electric shock and failure.
CAUTION!
Many accessories that can be plugged in
draw power from the vehicle's battery, even
when not in use (i.e., cellular phones, etc.).
Eventually, if plugged in long enough, the
vehicle's battery will discharge sufficiently
to degrade battery life and/or prevent the
engine from starting.
Accessories that draw higher power (i.e.,
coolers, vacuum cleaners, lights, etc.) will
degrade the battery even more quickly.
Only use these intermittently and with
greater caution.
After the use of high power draw accesso -
ries, or long periods of the vehicle not being
started (with accessories still plugged in),
the vehicle must be driven a sufficient
length of time to allow the generator to
recharge the vehicle's battery.
WARNING! (Continued)

21_VF_OM_EN_USC_t.book Page 38

MULTIMEDIA89
NOTE:
FCA US LLC or your dealer may contact you
directly regarding software updates.
To help further improve vehicle security and
minimize the potential risk of a security
breach, vehicle owners should:
Routinely check www.driveucon -
nect.com/support/soft -
ware-update.html (US Residents) or
www.driveuconnect.ca (Canadian Resi -
dents) to learn about available Uconnect
software updates.
Only connect and use trusted media
devices (e.g. personal mobile phones,
USBs, CDs).
Privacy of any wireless and wired
communications cannot be assured. Third
parties may unlawfully intercept information
and private communications without your
consent Ú page 55.
UCONNECT SETTINGS
The Uconnect system uses a combination of
buttons on the touchscreen and buttons on the
faceplate located on the center of the
instrument panel. These buttons allow you to
access and change the customer
programmable features. Many features can
vary by vehicle.
Buttons on the faceplate are located below
and/or beside the Uconnect system in the
center of the instrument panel. In addition,
there is a Scroll/Enter control knob located on
the right side. Turn the control knob to scroll
through menus and change settings. Push the
center of the control knob one or more times to
select or change a setting. Your Uconnect system may also have Screen
Off and Mute buttons on the faceplate.
Push the Screen Off button on the faceplate to
turn off the Uconnect screen. Push the button
again or tap the screen to turn the screen on.
Press the Back Arrow button to exit out of a
Menu or certain option on the Uconnect system.
NOTE:
The NAV button in the middle of your Uconnect
System may also contain the word “TRIP”.
5

21_VF_OM_EN_USC_t.book Page 89

MULTIMEDIA95
Audio
When the Audio button is pressed on the touchscreen, the system displays options related to the vehicle’s sound system. These settings can change
the audio location within the vehicle, adjust the bass or treble levels, and auto-play music from an audio device or smartphone.
Phone/Bluetooth®
When the Phone/Bluetooth® button is pressed on the touchscreen, the system displays the options related to Bluetooth® connectivity from an external
audio device or smartphone. The list of paired audio devices or smartphones can be accessed from this menu.
Setting Name Description
Equalizer This setting will adjust the “Bass”, “Mid”, and “Treble” ranges of the audio.
Balance This setting will adjust audio levels from specific speakers in the front/back and left/right of the vehicle.
The Speaker icon can be moved to set audio location.
Speed Adjusted Volume This setting will adjust audio volume as speeds increase. At a higher setting, the volume will increase more as
the vehicle speeds up. The available settings are “Off”, “1”, “2”, and “3”.
Surround Sound This setting will turn the Surround Sound system on or off.
Loudness This setting will improve audio quality at lower volumes.
Auto-On Radio This setting will set how the radio behaves when the ignition is switched to ON/RUN. The available settings
are “On”, “Off”, and “Recall Last”.
AUX Volume Offset This setting will tune the audio levels from a device connected through the AUX port. The available settings
are “+” and “-”.
Auto Play This setting will automatically begin playing audio from a connected device.
Setting Name Description
Paired Phones/DevicesThis setting will show which phones are paired to the Phone system.
5

21_VF_OM_EN_USC_t.book Page 95

98MULTIMEDIA
UCONNECT INTRODUCTION
IDENTIFYING YOUR RADIO

Uconnect 3/3 NAV With 5-inch Display
NOTE:
Uconnect screen images are for illustration
purposes only and may not reflect exact soft
-
ware for your vehicle.
1 — Settings Button
2 — Back Button
3 — Enter/Browse & Tune/Scroll Knob
4 — More Button
5 — Phone Button
6 — Trip/NAV Button
7 — Media Button
8 — Radio Button
9 — Volume & On/Off Button
10 — Mute Button
11 — Screen Off Button

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