2021 RAM PROMASTER remote start

10
GETTING TO KNOW YOUR VEHICLE
KEYS
KEY FOB
Your vehicle uses a key start ignition system
which supports Remote Keyless Entry (RKE).
The key fob allows you to lock or unlock the
doors from distances up to approximately 66 ft
(20 m). The key fob does not need to be pointed
at the vehicle to activate the system. The key
fob also contains an integrated mechanical key,
which can be used by pushing the mechanical
key release button.
The vehicle is supplied with a code card
containing key code numbers to order duplicate
keys, and the authorized dealer that sold you
your new vehicle has the key code numbers for
your vehicle locks. These numbers can be used
to order duplicate keys.
NOTE:
The key fob may not be able to be detected by
the vehicle if it is located next to a mobile
phone, laptop or other electronic device; these
devices may block the key fob’s wireless signal
Úpage 274.
Key Fob With Integrated Mechanical Key

To Lock/Unlock The Doors
To lock all of the doors, push and release the
lock button once. Push and release the unlock
button on key fob once to unlock only the front
doors. Push and release the cargo unlock
button on key fob once to unlock the cargo area
(rear lateral sliding doors and rear door). The
doors can also be locked and unlocked
manually by using the mechanical key.
When the doors are unlocked, the turn signals
will flash. When the doors are locked, the turn
signals will flash and the horn will chirp (if
activated through the Uconnect Settings
Ú
page 89). If a door is open when the lock
button is pushed, the turn signal lights will flash
at an increased rate to indicate that a door is
still open.
1 — Mechanical Key Release Button
2 — Driver/Passenger Unlock Button
3 — Lock Button
4 — Cargo Lock/Unlock Button

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12GETTING TO KNOW YOUR VEHICLE
(Continued)
SENTRY KEY
The Sentry Key Immobilizer System prevents
unauthorized vehicle operation by disabling the
engine. The system does not need to be armed
or activated. Operation is automatic, regardless
of whether the vehicle is locked or unlocked.
The system uses ignition keys which have an
embedded electronic chip (transponder) to
prevent unauthorized vehicle operation.
Therefore, only keys that are programmed to
the vehicle can be used to start and operate the
vehicle.
If the vehicle security light is on after the key is
turned to the MAR (ACC/ON/RUN) position, it
indicates that there is a problem with the
electronics.All of the keys provided with your new vehicle
have been programmed to the vehicle
electronics.
NOTE:
A key which has not been programmed is also
considered an invalid key, even if it is cut to fit
the ignition switch lock cylinder for that vehicle
Ú
page 274.
IGNITION SWITCH

1. Place the gear selector in PARK.

2. Rotate the key to the STOP (OFF/LOCK)
position.
3. Remove the key from the mechanical ignition switch.
Mechanical Ignition Switch Positions

CAUTION!
The Sentry Key Immobilizer system is not
compatible with some aftermarket remote
starting systems. Use of these systems may
result in vehicle starting problems and loss of
security protection.
1 — AVV (START)
2 — MAR (ACC/ON/RUN)
3 — STOP (OFF/LOCK)
WARNING!
Before exiting a vehicle, always shift the
automatic transmission into PARK, apply
the parking brake, turn the vehicle OFF,
remove the key fobs from vehicle, and lock
your vehicle.
Never leave children alone in a vehicle, or
with access to an unlocked vehicle.

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146MULTIMEDIA
STEERING WHEEL AUDIO CONTROLS
The remote sound system controls are located
on the surface of the steering wheel.

Remote Sound System Controls

Pushing the top of the left-hand switch will
increase the volume, and pushing the bottom of
the switch will decrease the volume.
Pushing the Voice Recognition (VR) button
below the volume controls will begin your voice
command functions Ú page 22.
The function of the right-hand control is
different depending on which mode you are in.
The following describes the right-hand control
operation in each mode.
RADIO OPERATION
Pushing the top of the right-hand switch will
“Scan” up for the next listenable station, and
pushing the bottom of the right-hand switch will
“Scan” down for the next listenable station.
Pushing the Phone pick up button on top of the
of the Scan buttons will open a phone call.
Pushing the Phone hang up button below the
Scan buttons will close a phone call.
PLAYER OPERATION
Pushing the switch up once will go to the next
track on the Player. Pushing the switch down
once will go to the beginning of the current track
or to the beginning of the previous track if it is
within one second after the current track begins
to play.
If you push the switch up or down twice, it plays
the second track; three times, it will play the
third, etc.
RAM TELEMATICS - IF EQUIPPED
Ram Telematics is designed to help improve
safety, efficiency, and productivity. It gives you
complete visibility of your fleet options, whether
from behind a desk or on a mobile device while
you are on the go. You can log-in to view near
real-time and historical activity, including
location, vehicle heath, and driver performance.
Activating Ram Telematics In Your Vehicles
Before you get started you will need:
The Vehicle Identification Number (VIN) of
each vehicle you want to activate.
Your main user’s log-in and password; new
customers will be asked to register.
If you are a new customer, you will need
company credit card information or invoice
number as further proof of customer identifi -
cation. Don’t worry, you will not be charged.

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IN CASE OF EMERGENCY203
(Continued)
5. Position the new Sealant Bottle (4) in the housing so that the Sealant Hose (3) aligns
with the hose slot in the front of the
housing. Push and hold the Sealant Bottle
release button, then push the bottle into the
housing by holding the button. An audible
click will be heard indicating the bottle is
locked into place. Release the button.
6. Verify that the cap is installed on the fitting at the end of the Sealant Hose (3) and
return the hose to its storage area (located
on top of the housing).
7. Return the Tire Service Kit to its storage location in the vehicle.
JUMP STARTING
If your vehicle has a discharged battery, it can
be jump started using a set of jumper cables
and a battery in another vehicle or by using a
portable battery booster pack. Jump starting
can be dangerous if done improperly, so please
follow the procedures in this section carefully. NOTE:
When using a portable battery booster pack,
follow the manufacturer’s operating instruc
-
tions and precautions.
PREPARATIONS FOR JUMP START
The vehicle’s jump starting remote posts are
located under the hood, in the engine
compartment on the driver's side.
The Remote Positive (+) Post is covered with a
protective cap located on the side of the Front
Power Distribution Center. The Remote Negative
(-) Post is located on the
core support closest to the front of the vehicle.

Jump Starting Locations

WARNING!
Do not attempt jump starting if the battery is
frozen. It could rupture or explode and cause
personal injury.
CAUTION!
Do not use a portable battery booster pack or
any other booster source with a system
voltage greater than 12 Volts or damage to
the battery, starter motor, alternator or
electrical system may occur.(+) Remote Positive Post
(-) Remote Negative Post
WARNING!
Take care to avoid the radiator cooling fan
whenever the hood is raised. It can start
anytime the ignition switch is ON. You can
be injured by moving fan blades.
Remove any metal jewelry such as rings,
watch bands and bracelets that could
make an inadvertent electrical contact. You
could be seriously injured.
7

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204IN CASE OF EMERGENCY
See below steps to prepare for jump starting:

1. Apply the parking brake, shift the
automatic transmission into PARK (P) and
turn the ignition to the OFF position.

2. Turn off the heater, radio, and all electrical accessories.
3. Pull upward and remove the protective cover over the remote positive (+) battery
post.
4. If using another vehicle to jump start the battery, park the vehicle within the jumper
cables reach, apply the parking brake and
make sure the ignition is OFF.
JUMP STARTING PROCEDURE
Connecting The Jumper Cables

Jumper Cable Connections

1. Connect the positive
(+) end of the jumper
cable to the remote positive (+)
post of the
discharged vehicle.

NOTE:

The remote positive (+) post is located in the
engine compartment on the driver's side under
the cover of the Front Power Distribution Center.

Batteries contain sulfuric acid that can
burn your skin or eyes and generate
hydrogen gas which is flammable and
explosive. Keep open flames or sparks
away from the battery.
WARNING! (Continued)WARNING!
Do not allow vehicles to touch each other as
this could establish a ground connection and
personal injury could result.
WARNING!
Failure to follow this jump starting procedure
could result in personal injury or property
damage due to battery explosion.
CAUTION!
Failure to follow these procedures could
result in damage to the charging system of
the booster vehicle or the discharged vehicle.

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IN CASE OF EMERGENCY205
2. Connect the opposite end of the positive (+)
jumper cable to the positive (+) post of the
booster battery.
3. Connect the negative end (-) of the jumper
cable to the negative (-) post of the booster
battery.
4. Connect the opposite end of the negative (-)
jumper cable to a good engine ground. A
“ground” is an exposed metallic/unpainted
part of the engine, frame or chassis, such as
an accessory bracket or large bolt. The
ground must be away from the battery and
the fuel injection system.
NOTE:
The remote negative (-) post is located in the
front of the engine compartment on the driver's
side. 5. Start the engine in the vehicle that has the
booster battery. Let the engine idle a few
minutes and then start the engine in the
vehicle with the discharged battery.
6. Once the engine is started, follow the disconnecting procedure below.
Disconnecting The Jumper Cables

1. Disconnect the negative end
(-) of the
jumper cable from the remote negative (-)

post of the vehicle with the discharged
battery.

2. Disconnect the opposite end of the negative (-) jumper cable from the negative (-) post of
the booster battery.
3. Disconnect the positive end (+) of the
jumper cable from the positive (+) post of
the booster battery.
4. Disconnect the opposite end of the positive (+) jumper cable from the remote
positive (+) post of the discharged vehicle. 5. Close the cover of the Front Power Distri
-
bution Center.
If frequent jump starting is required to start your
vehicle you should have the battery and
charging system inspected at an authorized
dealer.
WARNING!
Do not connect the jumper cable to the
negative (-) post of the discharged battery.
The resulting electrical spark could cause the
battery to explode and could result in
personal injury.
CAUTION!
Accessories plugged into the vehicle power
outlets draw power from the vehicle’s battery,
even when not in use (i.e., cellular devices,
etc.). Eventually, if plugged in long enough
without engine operation, the vehicle’s
battery will discharge sufficiently to degrade
battery life and/or prevent the engine from
starting.
7

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206IN CASE OF EMERGENCY
BATTERY LOCATION
There are two remote jump starting posts under
the hood which is the recommended jump start
location. If access to the battery is needed, an
access panel on the driver’s side floor will allow
for battery access.

Access Panel
Battery Location

IF YOUR ENGINE OVERHEATS
If the vehicle is overheating, it will need to be
serviced by an authorized dealer.
In any of the following situations, you can
reduce the potential for overheating by taking
the appropriate action.
On the highways — slow down.
In city traffic — while stopped, place the trans -
mission in NEUTRAL (N), but do not increase
the engine idle speed while preventing
vehicle motion with the brakes.
NOTE:
There are steps that you can take to slow down
an impending overheat condition:
If your Air Conditioner (A/C) is on, turn it off.
The A/C system adds heat to the engine
cooling system and turning the A/C off can
help remove this heat.
You can also turn the temperature control to
maximum heat, the mode control to floor and
the blower control to high. This allows the
heater core to act as a supplement to the
radiator and aids in removing heat from the
engine cooling system.

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278 H
Hazard Driving Through Flowing, Rising, OrShallow Standing Water
.......................... 86Hazard Warning Flashers.............................. 190Head Restraints............................................... 20HeadlightsCleaning.................................................... 260High Beam.................................................. 26High Beam/Low Beam Select Switch.......... 26Passing........................................................ 26Switch......................................................... 26Heated Mirrors................................................ 25Heated Seats................................................... 19Heater, Engine Block....................................... 58High Beam/Low Beam Select (Dimmer)
Switch.............................................................. 26Hill Start Assist.............................................. 153HitchesTrailer Towing.............................................. 80Hood Prop........................................................ 40Hood Release.................................................. 40
I
Ignition............................................................ 12Key....................................................... 10, 12Switch......................................................... 12Ignition Key Removal....................................... 12Illuminated Entry............................................. 30
Immobilizer (Sentry Key).................................. 12Inside Rearview Mirror..................................... 23Instrument Cluster.................................... 42, 54Display......................................................... 44Instrument Panel Lens Cleaning................... 262Interior And Instrument Lights......................... 28Interior Appearance Care.............................. 261Interior Lights................................................... 28Intermittent Wipers (Delay Wipers).................. 30iPod/USB/MP3 Control.................................... 37
J
Jack Location................................................ 190Jack Operation.............................................. 190Jacking And Tire Changing............................ 190Jacking And Tire Changing Instructions........ 191Jump Starting............................................... 203
K
Key FobProgramming Additional Key Fobs
............... 11Key Fob Battery Service
(Remote Keyless Entry).................................... 11Key Fob Programming
(Remote Keyless Entry).................................... 11Key-In Reminder.............................................. 12Keys................................................................. 10Replacement............................................... 11Sentry (Immobilizer).................................... 12
L
Lane Change Assist..........................................27Lap/Shoulder Belts....................................... 166Latches......................................................... 188Hood............................................................40Lead Free Gasoline....................................... 265Leaks, Fluid................................................... 189Life Of Tires................................................... 251Light Bulbs........................................... 188, 235Lights............................................................ 188Air Bag...................................... 48, 173, 187Brake Assist Warning................................ 152Brake Warning.............................................49Bulb Replacement.................................... 235Cruise..........................................................54Daytime Running.........................................26Dimmer Switch, Headlight...........................26Electronic Stability Program(ESP) Indicator........................................ 49, 152Exterior.............................................. 26, 188Hazard Warning Flasher........................... 190Headlights...................................................26High Beam...................................................26Illuminated Entry.........................................30Interior.........................................................28Malfunction Indicator (Check Engine)..........52Park......................................................26, 54Passing........................................................26

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