2021 RAM PROMASTER radio

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the State of California to cause cancer and birth defects
or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash
your hands frequently when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may
also include a description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and
equipment that are no longer available or were not ordered on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or
make additions to or improvements to its products without imposing any obligation upon itself to install them on products previously manufactured.
With respect to vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling
1-866-726-4636 (U.S.) or 1-800-387-1143 (Canada), or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect
manuals and Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting
www.techauthority.com and Canadian residents can purchase replacement kits by calling 1-800-387-1143.
The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and
personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the
road. Use of any electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle
is moving is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If you
find yourself unable to devote your full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit
the use of cellular telephones or texting while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Ram brand vehicle and to provide a convenient reference for common
questions.
Not all features shown in this manual may apply to your vehicle. For additional information on accessories to help personalize your vehicle, visit
www.mopar.com/en-us/care/owners-manual.html (U.S.), www.owners.mopar.ca (Canada) or your local Ram brand dealer.
DRIVING AND ALCOHOL
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously
impaired with blood alcohol levels far below the legal minimum. If you are drinking, don’t drive. Ride with
a designated non-drinking driver, call a cab, a friend or use public transportation.
WARNING
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower
and your judgment is impaired when you have been drinking. Never drink and then drive.

4
DRIVING TIPS ........................................................86 Driving On Slippery Surfaces ...................... 86
Driving Through Water ................................ 86
MULTIMEDIA
UCONNECT SYSTEMS ..........................................88
CYBERSECURITY ..................................................88UCONNECT SETTINGS ..........................................89 Uconnect 3/3 NAV Settings ........................ 90
UCONNECT INTRODUCTION.................................98
Identifying Your Radio ................................. 98
Safety And General Information ...............100
UCONNECT MODES ........................................... 101
Radio Mode ................................................101
Media Mode ...............................................109Phone Mode ..............................................112
NAVIGATION MODE — IF EQUIPPED ................ 124
Operating Navigation Mode —
If Equipped .................................................124
STEERING WHEEL AUDIO CONTROLS ........... 146
Radio Operation .........................................146
Player Operation ........................................146
RAM TELEMATICS - IF EQUIPPED .................... 146
Ram Telematics General Information ......147
RADIO OPERATION AND MOBILE PHONES ... 148
Regulatory And Safety Information........... 148
SAFETY
SAFETY FEATURES .............................................149Anti-Lock Brake System (ABS) .................. 149Electronic Brake Control (EBC) System ... 150
AUXILIARY DRIVING SYSTEMS.........................155
Blind Spot Monitoring (BSM) —
If Equipped ................................................ 155 Forward Collision Warning (FCW) With
Mitigation — If Equipped............................ 159 Tire Pressure Monitoring
System (TPMS) ........................................... 161
OCCUPANT RESTRAINT SYSTEMS .................. 164
Occupant Restraint Systems Features .... 164
Important Safety Precautions ................... 164
Seat Belt Systems ..................................... 165
Supplemental Restraint
Systems (SRS)............................................ 172 Child Restraints ......................................... 181
SAFETY TIPS ...................................................... 186
Transporting Passengers .......................... 186Transporting Pets ..................................... 187
Safety Checks You Should Make Inside
The Vehicle ................................................ 187 Periodic Safety Checks You Should
Make Outside The Vehicle ........................ 188 Exhaust Gas ............................................... 189Carbon Monoxide Warnings ...................... 189
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS ....................... 190
JACKING AND TIRE CHANGING ....................... 190 Preparations For Jacking .......................... 191
Jack Location ............................................. 191
Spare Tire Removal ................................... 193
Jacking Instructions................................... 194
Wheel Covers ............................................. 197
TIRE SERVICE KIT — IF EQUIPPED ................... 197
Tire Service Kit Storage............................. 198
Tire Service Kit Components And
Operation ................................................... 198 Tire Service Kit Usage Precautions .......... 198Sealing A Tire With Tire Service Kit .......... 200
JUMP STARTING ................................................ 203
Preparations For Jump Start ..................... 203
Jump Starting Procedure .......................... 204
Battery Location ........................................ 206
IF YOUR ENGINE OVERHEATS ......................... 206
GEAR SELECTOR OVERRIDE ........................... 207
FREEING A STUCK VEHICLE ............................ 208
TOWING A DISABLED VEHICLE ........................ 209
Automatic Transmission............................ 210
ENHANCED ACCIDENT RESPONSE
SYSTEM (EARS).................................................. 210
EVENT DATA RECORDER (EDR) ....................... 210

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22GETTING TO KNOW YOUR VEHICLE
UCONNECT VOICE RECOGNITION
INTRODUCING VOICE RECOGNITION

Start using Uconnect Voice Recognition with
these helpful quick tips. It provides the key Voice
Commands and tips you need to know to control
your vehicle’s Voice Recognition (VR) system.

Uconnect 3

BASIC VOICE COMMANDS
The basic Voice Commands below can be given
at any point while using your Uconnect system.
Push the VR button . After the beep, say:
“Cancel ” to stop a current voice session.
“Help ” to hear a list of suggested Voice
Commands.
“ Repeat ” to listen to the system prompts
again.
Notice the visual cues that inform you of your
Voice Recognition system’s status.
GET STARTED
The VR button is used to activate /deactivate
your Voice Recognition system.
Helpful hints for using Voice Recognition:
Reduce background noise. Wind noise and
passenger conversations are examples of
noise that may impact recognition.
Speak clearly at a normal pace and volume
while facing straight ahead.
Each time you give a Voice Command, first
push the VR button, wait until after the beep,
then say your Voice Command.
You can interrupt the help message or
system prompts by pushing the VR button
and saying a Voice Command from the
current category.
Uconnect Voice Command Buttons

ADDITIONAL INFORMATION
© 2020 FCA US LLC. All rights reserved. Mopar
and Uconnect are registered trademarks and
Mopar Owner Connect is a trademark of FCA US
LLC. SiriusXM® and all related marks and logos
are trademarks of SiriusXM® Radio Inc
Ú
page 274.
For Uconnect system support, call
1-877-855-8400 (24 hours a day 7 days a
week) or visit DriveUconnect.com (US) or DriveUconnect.ca (Canada).
1 — Push To Mute
2 — Push To Initiate Or To Answer A Phone Call,
Send, Or Receive A Text
3 — Push To End Call
4 — Push To Begin Radio, Media, And Navigation

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GETTING TO KNOW YOUR VEHICLE31
Mist
Use the Mist feature when weather conditions
make occasional usage of the wipers
necessary. Push the lever upward to the MIST
position and release for a single wiping cycle.
NOTE:
The mist feature does not activate the washer
pump; therefore, no washer fluid will be sprayed
on the windshield. The wash function must be
used in order to spray the windshield with
washer fluid.
For information on wiper care and replacement,
see Úpage 221.
CLIMATE CONTROLS
The Climate Control system allows you to
regulate the temperature, air flow, and direction
of air circulating throughout the vehicle. The
controls are located on the touchscreen (if
equipped) and on the instrument panel below
the radio.
MANUAL CLIMATE CONTROL
D
ESCRIPTIONS AND FUNCTIONS

Uconnect 3 With 5-inch Display With Manual Climate
Controls

The Manual Temperature Controls consist of a
series of three outer rotary dials (blower speed,
temperature and mode) and three inner push
buttons (Recirculation, A/C, Rear Window
Defroster).
A/C Button — If Equipped
Push the A/C button to engage the Air
Conditioning (A/C). The A/C indicator
illuminates when A/C is on.
NOTE:
For Manual Climate Controls, if the system is
in Mix, Floor or Defrost Mode, the A/C can be
turned off, but the A/C system shall remain
active to prevent fogging of the windows.
If fog or mist appears on the windshield or
side glass, select Defrost mode, and increase
blower speed if needed.
If your air conditioning performance seems
lower than expected, check the front of the
A/C condenser (located in front of the radi -
ator), for an accumulation of dirt or insects.
Clean with a gentle water spray from the front
of the radiator and through the condenser.
WARNING!
Sudden loss of visibility through the
windshield could lead to a collision. You might
not see other vehicles or other obstacles. To
avoid sudden icing of the windshield during
freezing weather, warm the windshield with
the defroster before and during windshield
washer use.
2

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GETTING TO KNOW YOUR VEHICLE37
USB/AUX CONTROL — IF EQUIPPED
The USB Port and Auxiliary Jack is located on
the instrument panel left of the radio (driver’s
lower right). This feature allows an external USB
device to be plugged into the USB port.

AUX Jack And USB Ports

USB Charging Port
The USB connector port can be used for
charging purposes only. Use the connection
cable to connect an external USB device to the
vehicle's USB charging port which is located
next to the power outlet and near the cup holder
on the passenger side.
NOTE:
If the device battery to be charged is completely
depleted, it may take awhile to charge.
POWER OUTLETS
Passenger Compartment Power Outlet
The power outlet is located on the instrument
panel passenger compartment near the cup
holder. It only operates with the ignition in the
MAR (ACC/ON/RUN) position.
Passenger Compartment Power Outlet

Load Compartment Power Outlet — If Equipped

The load compartment power outlet is located in
the rear cargo compartment. The outlet can be is
used for powering 12 Volt adapter accessories
and recharging communications devices.
Load Compartment Power Outlet

1 — AUX Jack
2 — USB Port
2 — Passenger Compartment USB Charging Port
WARNING!
Do not plug in or remove the external device
while driving. Failure to follow this warning
could result in a collision.
2

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GETTING TO KNOW YOUR INSTRUMENT PANEL45
If equipped with a Uconnect system, some
customer programmable features will display in
the radio Úpage 89.
The system allows the driver to select
information by pushing the following buttons
mounted on the instrument panel to the left of
the steering column:

Display Control Buttons

NOTE:
The MODE button must be pushed prior to
pressing the up arrow and down arrow
buttons .MODE Button:
Push and hold the MODE button for a time
longer than one second to access/select the
information screens or submenu screens of a
main menu item. Push and hold the MODE
button for two seconds to reset displayed/
selected features that can be reset.
Up And Down Arrow Buttons:
Push and release the up and down
arrow buttons to scroll upward and down -
ward through the main menu and submenus
or adjust the illumination on the instrument
panel when the headlights are on.
CHANGE ENGINE OIL — IF EQUIPPED
Your vehicle is equipped with an engine oil
change indicator system. The “Change Engine
Oil” message will display in the instrument
cluster display. The engine oil change indicator
system is duty cycle based, which means the
engine oil change interval may fluctuate,
dependent upon your personal driving style. Unless reset, this message will continue to
display each time you turn the ignition switch to
the ON/RUN position. To turn off the message
temporarily, push and release the
MODE
button . To reset the oil change indicator system
(after performing the scheduled maintenance),
refer to the following procedure.

1. Turn the ignition switch to the ON position (do not start the engine).

2. Fully push the accelerator pedal slowly, three times, within 10 seconds.
3. Turn the ignition switch to the OFF/LOCK position.
NOTE:
If the indicator message illuminates when you
start the vehicle, the oil change indicator
system did not reset. If necessary, repeat this
procedure.
3

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92MULTIMEDIA
Units
When the Units button is pressed on the touchscreen, the system displays the different measurement options. The selected unit of measurement will
display in the instrument cluster display and navigation system (if equipped). The available settings are:
Clock
When the Clock button is pressed on the touchscreen, the system displays the different options related to the vehicle’s internal clock.
Setting Name Description
USThis setting will change the unit of measurement on the display to US.
Metric This setting will change the unit of measurement on the display to Metric.
Custom This setting changes the “Speed” (MPH or km/h), “Distance” (mi or km), “Fuel Consumption” (MPG [US],
MPG [UK], L/100 km, or km/L), “Pressure” (psi, kPa, or bar), and “Temperature” (°C or °F) units of
measurement independently.
Setting Name
Description
Set Time And FormatThis setting will allow you to set the time format (AM/PM). “Sync Time” must be off for this setting to be
available. The “12 hrs” setting will set the time to a 12-hour format. The “24 hrs” setting will set the time to a
24-hour format.
Show Time Status This setting will place the time in the radio’s status bar.
Set Date This setting will allow you to set the date. The selectable options are “Date”, “Month”, and “Year”. You can also
change the clock settings as well.
Sync Time This setting will sync the time to the system’s GPS receiver. The system will control the time via GPS location.

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94MULTIMEDIA
Lights
When the Lights button is pressed on the touchscreen, the system displays the options related to the vehicle’s exterior and interior lights.
NOTE:
When the “Daytime Running Lights” feature is selected, the daytime running lights can be turned on or off. This feature is only allowed by law in the
country of the vehicle purchased.
Doors & Locks
When the Doors & Locks button is pressed on the touchscreen, the system displays the options related to locking and unlocking the vehicle’s doors.
Key Off Options
When the Key Off Options button is pressed on the touchscreen, the system displays the options related to vehicle shut off. These settings will only
activate when the ignition is set to OFF.
Setting Name Description
Daytime Running LightsThis setting will allow you to turn the Daytime Running Lights on or off.
Setting Name Description
Auto Door Locks
This setting will allow you to change if the doors lock automatically when the vehicle reaches 12 mph (20 km/h).

Horn w/ Lock This setting will sound the horn when the key fob’s Lock button is pushed. The “Off” setting will not sound the
horn. The “1st Press” setting will sound the horn when the Lock button is pushed once. The “2nd Press” setting
will sound the horn when the Lock button is pushed twice.
Setting Name
Description
Radio Off DelayThis setting will allow you to set the amount of time the radio remains on after the vehicle has been turned off.
The “0 min” setting will shut the radio off the moment the vehicle is turned off. The “20 min” setting will leave the
radio on for 20 minutes after the vehicle has been turned off or until one of the doors has been opened.

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