2021 MERCEDES-BENZ V-CLASS reset

Please
referto thewa rranty term s and conditions
re ga rding this.
In addition, connecting equipment tothe diagnos-
tics connection can lead toemissions monitoring
information being reset, forex ample. This may lead
to theve hicle failing tomeet there qu irements of
th e next emissions inspection during the main
inspection. N
No
ot
tes on c
es on c hang
hanges t
es to t
o the engine output
he engine output
Output increases can cause:
R Change the emission values.
R Lead tomalfunctions.
R Result in conse quential damage.
The operating saf ety of theve hicle is not guaran-
te ed in all situations.
If th eve hicle's engine output is increased:
R Tyres, suspension, brake system and engine
cooling system must be adap tedto the
increase engine output.
R Vehicle must be recerti/ed.
R Report changes in output tothe accident insur-
ance body.
This will otherwise lead tothe in validation of the
ve hicle's general ope rating permit and its insur-
ance co verage.
If yo u sell theve hicle, inform the buyer of any alter-
ations totheve hicle's engine output. This may
constitute a punishable o.ence under national leg-
islation. Quali/ed
Quali/ed
specialis
specialist w
t work
ork shop
shop
A quali/ed specialist workshop has the necessary
special skills, tools and quali/cations tocor rectly
car ryout any necessary workon your vehicle. This
particular lyapplies towo rkreleva nt tosaf ety.
Alw ays ha vethefo llowing workon theve hicle car-
ri ed out at a quali/ed specialist workshop:
R Safety-re leva nt wo rks
R Service and maintenance work
R Repair work
R Modi/cations as well as installations and con-
ve rsions
R Workon electronic components
Mercedes-Benz recommends that you use a
Mercedes-Benz service centre forth is purpose. V
V
ehicle r
ehicle r egis
egistrtration
ation
Mercedes-Benz may ask its service centres to
car ryout tech nical inspections on cer tain vehicles.
The quality or saf ety of theve hicle is impr oved as a
re sult of the inspection.
Mercedes-Benz can only inform you about vehicle
ch ecks if it has your registration data.
In thefo llowing cases your vehicle may not be reg-
istered toyouye t:
R you did not pur chase your vehicle at an author-
ised specialist dealer.
R your vehicle has not yetbeen inspected at a
Mercedes-Benz service centre.
It is advisable toregister your vehicle with a
Mercedes-Benz service cent re.
Inform Mercedes-Benz as soon as possible about
any change in address or vehicle ownership. Yo u
can do this, forex ample, at a Mercedes-Benz
service cent re. Corr Corr
ect use of t
ect use of t he v
he vehicle
ehicle
If yo ure mo vewarning stic kers,yo u or others may
fa ilto recognise the dangers. Lea vewarning stic k-
ers in position.
Obser vethefo llowing information in particular
when operating theve hicle:
R safety no tes in these Operating Instructions
R tech nical data forth eve hicle
R tra1c rules and regulations
R laws per taining tomo torve hicles and saf ety
standa rds &
W WARNI NG
ARNI NGRisk of /re and accident when
transporting substances which are hazard-
ous tohealth or react agg ressively
Gases and 0uids can even escape from con-
ta iners which are fully closed.
This can adversely a.ect your concentration
during the journey and your health. Electronic
component parts may also experience mal-
functions, short circuits or system failures. #
Do not st owor transport any substances
which are hazardous tohealth and/or
agg ressively reactive in theve hicle inte-
ri or. 24 24
General no
tes

re
calls. These data can also be used toexamine
th e customer's warranty and guarantee claims.
Fa ult memories in theve hicle can be reset by a
service outl etor at your requ est as part of repair
or maintenance work.
Conv
Conv enience and inf ot
enience and inf otainment functions
ainment functions
Yo u can store con venience settings and individual
settings in theve hicle and change or reset them at
any time.
Depending on theve hicle equipment, this includes
th efo llowing settings, forex ample:
R seat and steering wheel positions
R suspension and climate cont rol settings
R individual settings, such as interior lighting
Depending on the selected equipment, you can
import data into vehicle inf otainment functions
yo urself.
Depending on theve hicle equipment, this includes
th efo llowing data, forex ample:
R multimedia data, such as music, /lms or pho-
to sfo r playback in an integ rated multimedia
system
R address book data for use in an integ rated
hands-free system or an integ rated navigation
system
R entered navigation destinations
R data on the use of Internet services
These data for con venience and inf otainment func-
tions may be sa ved locally in theve hicle or they
may be located on a device which you ha vecon-
nected totheve hicle, such as a smartphone, USB
0ash drive or MP3 pla yer.Ifyo u ha veentered these
data yourself, you can dele tethem at any time.
This data is transmitted from theve hicle tothird
parties only at your requ est. This applies, in partic-
ular, when you use online services in accordance
with the settings that you ha veselected.
Smar
Smar tphone int tphone int egr
egration (e.g. Andr
ation (e.g. Andr oid A
oid Aut
uto or
o or
Apple CarPlay
Apple CarPlay ®
®
)
)
If yo ur vehicle is equipped appropriatel y,yo u can
connect your smartphone or ano ther mobile end
device totheve hicle. You can then control them by
means of the control elements integ rated in the
ve hicle. The smartphone's picture and sound can
be output via the multimedia system. Simultane-
ousl y,speci/c items of information are transfer red
to your smartphone. Depending on the type of
integ ration, this includes position data, day/night
mode and other general vehicle statuses. For more information, please consult
theve hicle Operating
Instructions/inf otainment system.
This integ ration allo ws the use of selected smart-
phone apps, such as navigation or music pla yer
apps. There is no additional interaction between
th e smartphone and theve hicle, particular lyactive
access tovehicle data. The type of additional data
processing is de term ined bythe pr ovider of the
app being used. Which settings you can make, if
an y,depends on the speci/c app and the operat-
ing system of your smartphone. Online ser
Online ser
vices
vices W
W
ir
ireless ne
eless ne tw
twor
ork connection
k connection
If yo ur vehicle has a wireless network connection,
data can be exch anged between your vehicle and
ot her systems. The wireless network connection is
made possible bytheve hicle's own transmitter
and receiver or bya mobile end device that you
ha ve brought into theve hicle, forex ample, a
smartphone. Online functions can be used via this
wireless network connection. This includes online
services and applications/apps pr ovided toyouby
th e manufacturer or by other pr oviders.
Manuf
Manuf actur
acturer's o
er's o wn ser
wn ser vices
vices
Re garding the manufacturer's online services, the
individual functions are described bythe manufac-
turer in a suitable place, forex ample, in the Oper-
ating Instructions or on the manufacturer's web-
site, where there leva nt data pr otection informa-
tion is also given. Personal identi/cation data may
be used toprovide online services. Data is
ex ch anged via a secure connection, e.g. the manu-
fa cturer's designated IT systems. Any personal
data which are collected, processed and used,
ot her than forth e pr ovision of services, is done so
ex clusively on the basis of legal permission. This is
th e case, forex ample, for a legally prescribed
emer gency call system, a contractual ag reement
or when consent has been given.
Yo u can ha veservices and functions, some of
which are subject toafe e, activated or deactiva-
te d. This excludes legally prescribed functions and
services, such as an emer gency call system.
Ser
Ser vices of t vices of t hir
hird par
d par ties
ties
If yo u use online services from other pr oviders
(third parties), these services are there sponsibility
of the pr ovider in question and subject tothat pro-
vider's data pr otection conditions and term s of
use. As a general rule, the manufacturer has no
in0uence on the content exch anged. Gene
ral no tes
27
27

R
press the appropriate sliding door button in
th e centre console or
R press the button on the door sill or
R pull thero ck er switch on the door handle &
W
WARNING
ARNING Risk of becoming trapped due
to sliding door opening towa rdsth ere ar
When you open the sliding door, the sliding
door could hit other people as it mo ves
to wa rdsth ere ar of theve hicle. #
Only open the sliding door when tra1c
conditions permit. *
N
NOOTE
TE Damage tothe sliding door due to
incor rect use Using
the lo wer guide of the sliding door (car-
ri age) as a step can result in damage tothe
trim and/or mechanical components of the
sliding door. #
Do not use the lo wer guide of the sliding
door (car riage) as a step. Yo
u must reset the electric sliding door if there has
been a malfunction or a drop in voltage
(/ page 59).
Yo ur vehicle can be equipped with an elect ric slid-
ing door on the leT and/or right-hand side.
Yo u can open and close the sliding door with these
controls:
R Sliding door buttons on the centre console
R Sliding door button on the door sill (B-pillar)
R Door handle (inside or outside)
R Key
The sliding door is equipped with automatic blo ck-
age de tection with reve rsing function. If a solid
object bloc ksorrestricts the sliding door during
th e automatic closing process, the sliding door
opens again automaticall y.Ifth e sliding door is
obstructed during the opening procedure, it mo ves
back a fewcentimetres in the opposite direction
and stops.
The automatic bloc kage detection with reve rsing
function is only an aid. It is not a substitute for
yo ur attentiveness when closing the electrical slid-
ing door.
If an obstacle is de tected, the display sho ws the
Left-hand electric sliding door Obstruction detec- ted
message, forex ample, and /ve warning tones
sound.
% In unf avourable operating conditions, e.g.
frost, ice or heavy soiling, press and hold the
appropriate sliding door button. The elect ric
sliding door mo ves with increased forc e.
Obser vethat in such circums tances, the
bloc kage detection is less sensitive. Tostop
th e mo vement, release the sliding door button. Opening and closing t Opening and closing t
he electr
he electrical sliding door
ical sliding door
fr
fr om t
om t he inside
he inside &
W
WARNING
ARNING Risk of becoming trapped due
to sliding door opening towa rdsth ere ar
When you open the sliding door, the sliding
door could hit other people as it mo ves
to wa rdsth ere ar of theve hicle. #
Only open the sliding door when tra1c
conditions permit. Opening Opening
1
Sliding door button forth e sliding door on the
leT-hand side
2 Sliding door button forth e sliding door on the
ri ght-hand side Opening and closing
57 57

Pr
Pr
ogr
ogr amming t
amming t heke
he key butt
y butt on f
on for t
or the sliding door
he sliding door R
R
eq
eq uir
uir ements:
ements:
R The vehicle is equipped with two elect ric slid-
ing doors.
R The sliding door tobe prog rammed is open.
R The vehicle is switched on.
The 5 button on theke y can be prog rammed.
Prog ram the5 button toopen theright or leT
sliding door. 1
Sliding door button forth e sliding door on the
leT-hand side
2 Sliding door button forth e sliding door on the
ri ght-hand side #
Press and hold sliding door button 1or2 in
th e centre console forth e appropriate sliding
door until the sliding door is closed and four
to nes ha vesounded.
The Left-hand electric sliding door key pro-
grammed /Right-hand electric sliding door
key programmedmessage appears in the dis-
pla y. R
R
ese
ese tting t
tting t he electr
he electr ic sliding door
ic sliding door Yo
u must reset the electric sliding door if there has
been a malfunction or a drop in voltage. #
Ifth e sliding door is open: close it byhand. #
Using the cor responding 5or4 sliding
door button on the centre console, open the
sliding door at least 40 cm and then close the
sliding door comple tely. #
When the sliding door is closed, open the slid-
ing door fully using the cor responding 5or 4
sliding door button on the centre con-
sole.
The sliding door is reset. R R
ectifying pr
ectifying pr oblems wit
oblems with t
h t he electr
he electr ic sliding door
ic sliding door The electr
The electr
ic sliding door is lock
ic sliding door is lock ed in place.
ed in place.
Un favo urable operating conditions, e.g. frost, ice
or heavy soiling, may obstruct the function of the
sliding door. #
Press and hold the sliding door button until the
sliding door has opened or closed.
The sliding door mo ves with increased forc e.
Obser vethat in such circums tances, the bloc k-
age de tection is less sensitive. Tostop the
mo vement, release the sliding door button. #
Remo vethe cause of the bloc kage atthe earli-
est opportunity. T T
ailg
ailg ate
ate Opening and closing t
Opening and closing t
he t
he tailg
ailgate
ate &
D
DAN
AN GER
GER Risk of poisoning from exhaust
ga ses
Combustion engines emit poisonous exhaust
ga ses, such as carbon monoxide. Exhaust
ga ses can enter theve hicle interior if there ar
wind owis open when theve hicle is running,
especially if theve hicle is in motion. #
Always switch o. theve hicle before
opening there ar wind ow. #
Never drive with there ar wind owopen. *
N
NOOTE
TE Damage totheta ilgate caused by
obstacles abo vetheve hicle The
tailgate swings rear wa rds and upwards
when it is opened. #
Make sure that there is su1cient space
behind and abo vetheta ilgate. %
You will /nd de tails of theta ilgate opening
dimensions under "Technical data"
(/ page 278). Opening and closing
59 59

R
There are no persons within the swinging range
of theta ilgate.
R The q button on theke y is prog rammed to
open and close theta ilgate (/ page 62).
Opening
Opening #
Press button 1inthe handle and step out of
th e swinging range of theta ilgate.
or #
Brie0y press and hold theq button on the
key.
Au tomatic operation is star ted. The tailgate
opens and swings upwards.
In addition, you will hear two warning signals.
Closing
Closing #
Press button 2intheta ilgate and step out of
th e swinging range of theta ilgate.
or #
Brie0y press and hold theq button on the
key.
Au tomatic operation is star ted and theta ilgate
closes.
During closing, closing button 20ashes and
two warning tones sound.
Int Int err
err up
upting aut
ting aut omatic oper
omatic oper ation
ation #
Press button 1inthe handle again.
or #
Press closing button 2intheta ilgate again.
or #
Brie0y press and hold theq button on the
ke y again.
A
A djus
djus ting t
ting t he opening angle of t
he opening angle of t he t
he tailg
ailgate
ate
Se
Se tting t
tting t he end position
he end position
Yo u can set the opening angle of theta ilgate by
saving the desired position as the end position. #
Open theta ilgate and stop automatic operation
in the desired position.
or #
Open theta ilgate and manually swing it into
th e desired position. #
Press and hold the closing button qonthe
ta ilgate until the acoustic signal sounds once.
The cur rent position of theta ilgate has been
sa ved as the end position.
R
R ese
ese tting t
tting t o t
o the maximum opening angle
he maximum opening angle #
Open theta ilgate. #
Press and hold the closing button qonthe
ta ilgate until the acoustic signal sounds twice.
The sa ved end position has been dele ted and
th eta ilgate opens again tothe maximum
ex tent.
R
R ese
ese tting t
tting t he t
he tailg
ailgate
ate
Yo u must reset theta ilgate if there has been a mal-
function or an inter ruption in thevo ltage suppl y. #
Ifth eta ilgate is open: close theta ilgate by
hand. #
Brie0y press the button in the handle of the
ta ilgate, step out of the swinging range of the
ta ilgate and open theta ilgate. #
When theta ilgate is fully open, press theq
closing button in theta ilgate and step out of
th e swinging range of theta ilgate.
The tailgate closes. When theta ilgate is fully
closed, it is reset and operational. Opening and closing
61
61

#
Activate thech ild saf ety lock forth ere ar
side wind ows. #
When leaving theve hicle, alw aysta ke the
ke y with you and lock theve hicle. #
Never lea vechildren unattended in the
ve hicle. &
W
WARNING
ARNING Dangertolife due toexposure
to extreme heat or cold in theve hicle
If people, particular lych ildren, are exposed to
ex treme temp eratures over an extended period
of time, there is a risk of serious injury or dan-
ge rto life. #
Never lea vepersons, children in particu-
lar, unattended in theve hicle. #
T
T o open manual ly:
o open manuall y:press and hold button 1or
2. #
T
T o close manuall y:
o close manuall y:pull and hold button 1or
2.
The windo wsinthe front doors can also be oper-
ated automaticall y. #
T
T o open com
o open com plet
pletely:
ely: brie0y press button 1or
2 beyond the point of resis tance.
Au tomatic operation will start. #
T
T o close com
o close com plet
pletely:
ely: brie0y pull button 1or
2 beyond the point of resis tance.
Au tomatic operation will start. #
T
T o int
o int err
err up
upt aut
t aut omatic oper
omatic oper ation:
ation:brie0y press
or pull button 1or2 again.
Yo u can still operate the side windo wswhen the
ve hicle is par ked. This function will remain availa-
ble for around /ve minutes or until you open a
front door. A
A
ut
ut omatic rev
omatic rever
ersing function of t
sing function of t he side windows
he side wind ows
If an object bloc ksa side wind owduring the clos-
ing process, the side window will open again auto-
maticall y.The automatic reve rsing function is only
an aid and is not a substitute foryo ur attentive-
ness. #
During the closing process, make sure that no
body parts are in the closing area. &
W
WARNING
ARNING Risk of becoming trapped
despite there being reve rsing pr otection
on the side window
The reve rsing function does not react:
R tosoT, light and thin objects, e.g. /n gers.
R during resetting.
The reve rsing function cannot pr event some-
one from becoming trapped in these situa-
tions. #
During the closing process, make sure
th at no body parts are in the closing
area. #
If someone becomes trapped, press the
W button toopen the side window
again. Opening and closing t
Opening and closing t
he hing
he hinged window
ed window R
R
eq
eq uir
uir ements:
ements:
R The po wer supply or theve hicle has been
switched on. Example: driver's door cont
rol panel Opening and closing
63
63

Button in
there ar (e xamp le: leT-hand side of the
ve hicle)
1 Opens and closes there ar leT hinged wind ow
2 Opens and closes there ar right hinged win-
dow
3 Child safe ty lockfor electric hinged window
(/ page 50)
4 Opens and closes the hinged window
Yo u can operate the hinged window with button 4
only if thech ild saf ety lock is not acti vated. #
T
To st
o st ar
art aut
t aut omatic oper
omatic oper ation:
ation:press/pull the
cor responding button be yond the point of
re sis tance. #
T
To st
o st op aut
op aut omatic oper
omatic oper ation:
ation:press/pull the
cor responding button be yond the point of
re sis tance again. V
V
entilating t
entilating t he v
he vehicle bef
ehicle bef or
ore st
e st ar
arting a jour
ting a jour ney
ney
(conv
(conv enience opening)
enience opening) &
W
WARNI NG
ARNI NGRisk of entrapment when open-
ing a side wind ow
When opening a side windo w,parts of the body
could be dr awn in or become trapped between
th e side window and window frame. #
When opening, make sure that nobody is
to uching the side windo w. #
Release the button immediately if some-
body becomes trapped. The "con
venience opening" function can only be
ope rated using thekey. Thekey must be in close
pr ox imity tothe driver's or co-driver door. #
Press and hold the% button on thekey.
The following functions are per form ed:
R theve hicle is unloc ked
R the side windo wsare opened
R the panoramic sliding sunroof is opened
R the hinged windo ws are opened
R the seat ventilation forth e driver's seat is
switched on #
T
To int
o int err
errup
upt conv
t conv enience opening:
enience opening: release the
% button. Closing t
Closing t
he side window
he side window s fr
s from t
om t he outside (conv
he outside (conv e-
e-
nience closing)
nience closing) &
W
WARNING
ARNING Risk of entrapment due tonot
paying attention during con venience clos-
ing
When the con venience closing feature is oper-
ating, parts of the body could become trapped
in the closing area of the side windo ws. #
When the con venience closing feature is
operating, moni torth e entire closing
process and make sure that no body
parts are in the closing area. #
Press and hold the& button on thekey.
The following functions are per form ed:
R theve hicle is loc ked
R the side windo wsare closed
R the panoramic sliding sunroof is closed #
T
To int
o int err
errup
upt conv
t conv enience closing:
enience closing: release the
& button. A
A
djus
djus ting t
ting t he side windo ws
he side wind ows The side wind
ows must be readjusted aTer a mal-
function or a voltage supply inter ruption. #
Switch on the po wer supply (/ page 136). #
Push bo thbuttons on the po wer window and
hold for appr oximately one second aTer the
side wind owhas closed. #
Ifth e side windo wsremain closed when you
re lease the buttons, they have been reset cor-
re ctl y.Ifth is is not the case, repeat the steps
described forth e open side windo ws. 64
64
Opening and closing

R
R
ectifying pr
ectifying pr oblems wit
oblems with t
h the side windo ws
he side wind ows &
W
WARNI NG
ARNI NGRisk of becoming trapped or
fata lly injured if reve rsing pr otection is not
activated
If yo u close a side window again immediately
aTer it has been bloc ked, the side window will
close with increased or maximum forc e. The
re ve rsing function is then not active and body
parts may become trapped. #
Make sure that no parts of the body are
in the closing area. #
Tostop the closing process, release the
button or press the button again to
re open the side windo w. Y
Y
ou canno
ou canno t open or close a side windo
t open or close a side windo w all t
w all the
he
wa y.
wa y. #
Check tosee if there are any objects in the
window guide. #
Reset the side windo ws (/page 64). P
P
anor
anor ama sliding sunr
ama sliding sunr oof
oof N
No
ot
tes on t
es on t he panor
he panor ama sliding sunr
ama sliding sunr oof
oof In
this section, thete rm "sliding sunroof" refers to
th e panorama sliding sunroof. &
W
WARNING
ARNING Risk of becoming trapped when
th e sliding sunroof is being opened and
closed
Body parts may become trapped in thera nge
of mo vement. #
During opening and closing, make sure
that no body parts are in thera nge of
mo vement. #
Release the button immediately if some-
body becomes trapped.
or #
Brie0y press the button in any direction
during automatic operation.
The opening or closing process will be
stopped. &
W WARNING
ARNING Risk of entrapment if the sliding
sunroof is operated bychildren
Children operating the sliding sunroof could
get caught in the moving parts, particular lyif
unattended. #
Never lea vechildren unattended in the
ve hicle. #
When leaving theve hicle, alw aysta ke the
ke y with you and lock theve hicle. *
N
NOOTE
TE Malfunction due tosnow and ice Sn
ow and ice may cause the sliding sunroof to
malfunction. #
Open the sliding sunroof only if it is free
of snow and ice. *
N
NOOTE
TE Damage caused byprotru ding
objects Objects
that pr otru de from the sliding sunroof
may damage the seals. #
Do not allow anything toprotru de from
th e sliding sunroof. *
N
NOOTE
TE Damage toon-board electronics
caused bythe ing ress of water Wa
ter may enter theve hicle interior when the
sliding sunroof is being cleaned.
This may damage the on-board electronics. #
Clean the sliding sunroof only when it is
closed. %
When the sliding sunroof is open, resonance
noise may also occur in addition tothe usual
air0ow noises. This is caused byminor pres-
sure 0uctuations in theve hicle interior. Topre-
ve nt or stop these noises, alter the position of
th e sliding sunroof or open a side window
slightl y.
Sliding sunr Sliding sunr oofrev
oof rever
ersing function
sing function
The sliding sunroof is equipped with an automatic
re ve rsing function. If a solid object pr events or hin-
ders the closing process, the sliding sunroof will
open again automaticall y.The automatic reve rsing
function is only an aid and is not a substitute for
yo ur attentiveness in the process of closing the
sliding sunroof. Opening and closing
65 65