2021 MERCEDES-BENZ V-CLASS steering wheel

This all
ows measures forre scue, reco very or
to wing toa Mercedes-Benz Se rvice Centre to
be initiated quickl y.
The SOS button in theove rhead control panel
0ashes until the emer gency call is /nished.
It is not possible toimmediately end an automatic
emer gency call.
If th e Mercedes-Benz emer gency call system can-
not connect tothe Mercedes-Benz emer gency call
centre, the emer gency call is automatically sent to
th e public emer gency services call centre.
If no connection can be made tothe public emer-
ge ncy services, a cor responding message appears
in the displa y. #
Dial the emer gency number 112 112onyour
mobile phone.
If an emer gency call has been initia ted:
R Remain in theve hicle if thero ad and tra1c
conditions permit youto do so until a voice
connection is established with the emer gency
call centre ope rator.
R Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R If no vehicle occupant answers, an ambulance
is sent totheve hicle immediatel y. T
T
r
rigg
igg er
er ing a manual Mer
ing a manual Mer cedes-Benz emerg
cedes-Benz emerg ency
ency
call
call #
T
To use t
o use t he SOS butt
he SOS butt on in t
on in theov
he overerhead contr
head contr ol
ol
panel:
panel: pressthe SOS button at least one sec-
ond long (/ page 191). #
T
To use v
o use v oice contr
oice contr ol:
ol:use the LINGU ATRO NIC
Call the Mercedes accident centre voice com-
mand.
When the emer gency call is made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R A messa gewith accident data is transmit tedto
th e Mercedes-Benz emer gency call centre.
The Mercedes-Benz eme rgency call centre can
transmit theve hicle position data toone of the
public emer gency services call centres.
R Remain in theve hicle if thero ad and tra1c
conditions permit youto do so until a voice
connection is established with the emer gency
call centre ope rator. R
Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
R Under cer tain circumstances data is also
transmitted in thevo ice channel tothe
Mercedes-Benz eme rgency call centre.
This allo wsmeasures forre scue, reco very or
to wing toa Mercedes-Benz service cent reto
be initiated quickl y.
If th e Mercedes-Benz emer gency call system can-
not connect tothe Mercedes-Benz emer gency call
centre, the emer gency call is automatically sent to
th e public emer gency services call centre.
If no connection can be made tothe public emer-
ge ncy services, a cor responding message appears
in the media displa y. #
Dial the emer gency number 112 112onyour
mobile phone.
Ending an unint
Ending an unint entional Mer
entional Mercedes-Benz emer-
cedes-Benz emer-
g
g ency call
ency call #
Select ~onthe multifunction steering
wheel. T
T
r
ransmitt
ansmitt ed dat
ed dat a Mer
a Mercedes-Benz wit
cedes-Benz wit h t
h the
he
Mer
Mer cedes-Benz emerg
cedes-Benz emerg ency call
ency call In
theev ent of an automatic or manual emer gency
call, as well as for a 112 112 emer gency call, data is
transmitted tothe Mercedes-Benz emer gency call
centre or the public emer gency services call
centre.
The following data is transmitted:
R Vehicle's GPS position data
R GPS position data on thero ute (a fewhund red metres before t
R Direction of tr avel
R Vehicle identi/cation number
R Vehicle drive type
R The estimated number of people in theve hicle
R Whe ther the emer gency call was initiated man-
ually or automatically
R Time of the accident
R Language setting on the multimedia system
Fo r accident clari/cation purposes, thefo llowing
measures can be take n up toan hour aTer the
emer gency call has been initia ted:
R The cur rent vehicle position can be called up.
R Avo ice connection totheve hicle occupants
can be es tablished. Breakdown assistance
237 237

%
F
For Eur
or Eur asian Economic U
asian Economic Union: nion:various func-
tions, e.g. receiving tra1c information, cannot
be used for up totwo hours aTer sending an
emer gency call. F
F
unction of t
unction of t he emerg
he emerg ency call syst
ency call syst em self-diagno-
em self-diagno-
sis
sis Yo
ur car veri/es the operability of the emer gency
call system each time the ignition is ON.
In theev ent of a system malfunction, you will be
informed bythefo llowing signals:
R The SOS NOT READY messageinthe inst ru-
ment cluster or there dSOS NOT READY mes-
sage on the displa y,ifav ailable
R The 0ashing indicator lamp in theove rhead
control panel
Please, make sure, that during 30 seconds aTer
switching ignition ON there d indicator SOS NOT
READY inthe upper right corner of the multimedia
display is switched OFF, this means the emer gency
call system passed diagnostics successfull y.S
S
t
tar
ar ting/st
ting/st opping ERA
opping ERA -GL
-GLONASS t
ONASS t es
est mode
t mode R
R
eq
eq uir
uir ements:
ements:
R The star ter battery is su1ciently charge d.
R The vehicle is switched on.
R The vehicle has been stationary for at least one
minute.
% Thetest mode is cu rrently available in the
count ries of the Eurasian Economic Union. #
T
To st
o st ar
art t
t t he t
he t es
est mode:t mode: press and hold the
~ button on the multifunction steering
wheel or theF button on theove rhead
control panel for at least /ve seconds.
Te st mode is star ted and ended automatically
aTer completion of the speech test. #
T
To st
o st op t
op t es
est mode manuallyt mode manually: :switch o. the
ve hicle.
The test mode is ended. Flat ty
re
Flat tyre N
No
ot
tes on
es on 0at
0attyr
tyres
es &
W
WARNING
ARNING Risk of accident due toa 0at
tyre
A 0at tyre st rongly impai rstheve hicle's driving
ch aracteristics, as well as its steering and
braking characteristics. #
Do not drive with a 0at tyre. #
Replace the 0at tyre with the spare
wheel. Alternativel y,consult a quali/ed
specialist workshop. Yo
u will /nd a stic ker with the Mercedes-Benz
Service24h telephone number on the B-pillar on
th e driver's side, forex ample.
Fo rve hicles with a spare wheel, information in the
ev ent of a 0at tyre can be found under "Wheels
and tyres" (/ page 258). Batt
Batt
ery
ery N
No
ot
tes on t
es on t he st
he start
arter batt
er batt ery
ery Wo
rkon the batter y,e.g. removing or ins talling,
re qu ires specialist kno wledge and the use of spe-
cial tools. Therefore, alw ays ha veworkon the bat-
te ry car ried out at a quali/ed specialist workshop. &
W
WARNING
ARNING Risk of an accident due towo rk
car ried out incor rectly on the battery
Wo rkcar ried out incor rectly on the battery
can, forex ample, lead toa short circuit. This
can restrict functions releva nt for saf ety sys-
te ms and impair the operating saf ety of your
ve hicle.
Yo u could lose control of theve hicle in thefo l-
lowing situations in particular:
R when braking
R intheev ent of abrupt steering manoeuvres
and/or when theve hicle's speed is not
adap tedto the road conditions #
Intheev ent of a short circuit or a similar
incident, contact a quali/ed specialist
wo rkshop immediatel y. #
Do not drive on. #
Always ha veworkon the battery car ried
out at a quali/ed specialist workshop. 238
238
Breakdown assis
tance

parallel
tothe side of the battery housing in
th e connection area, as shown. #
Place the positive term inal clamp co ver on pos-
itive term inal 1. #
Fold bo thhandles 3down onto the batter y. #
Push the battery into the seat base until the
negative term inal clamp can be connected. #
Connect the negative term inal clamp tonega-
tive term inal 4. #
Push the battery into the seat base as far as it
will go. Open seat base with /t
tedbattery (e xample:right-
hand front seat) #
Connect vent hose 5tothe battery connec-
tion at theto p, beside negative term inal 4. #
Place holder 7overth e lo wer edge of the
battery housing and theth re aded holes for
scr ews6. #
Screw on holder 7with scr ews6.
The battery is secured toprev ent slipping. Seat base (e
xample:right-hand front seat) #
Insert co ver9 in front of the battery com-
partment down into the seat base and close it.
Catch springs 8of co ver9 should engage
audibl y.
Car ryout thefo llowing workaTer connecting the
batter y: #
Reset the side windo ws (/page 64). #
Reset the outside mir rors ( / page 120). #
Reset the electric sliding doors (/ page 59). #
Reset the EAS Y-PA CK tailgate (/ page 61). T
T
o
o wing or tow
wing or tow-st
-star
arting
ting Ov
Ov
er
ervie
vie w of per
w of per missible to
missible towing met
wing met hods
hods &
W
WARNING
ARNING Risk of accident due tolimited
saf ety-re lated functions during theto wing
process
Saf ety-re lated functions are limited or no lon-
ge rav ailable in thefo llowing situations:
R theve hicle is switched o..
R the brake system or po wer steering system
is malfunctioning.
R the energy supply or the on-board electri-
cal system is malfunctioning.
When your vehicle is towe dawa y,signi/cantly
more e.ort may be requ ired tosteer and brake
th an is normally requi red. #
Use a tow bar. #
Make sure that the steering wheel can
mo vefreely before towing theve hicle
awa y. &
W
WARNI NG
ARNI NGRisk of accident when towing
with steering wheel lock
If th e steering wheel lock is engaged, you will
not be able tosteer theve hicle. #
When towing with a tow rope or tow bar,
alw ays switch on theve hicle. &
W
WARNING
ARNING Risk of accident when towing a
ve hicle which is too heavy
If th eve hicle tobe tow- star ted or towe daway
is heavier than the permissible gross mass of
yo ur vehicle, thefo llowing situations can
occur:
R theto wing eye may become de tach ed.
R theve hicle/trailer combination may
swer veoroverturn. #
Before tow- starting or towing away,
ch eck if theve hicle tobe tow- star ted or
to we dawa yex ceeds the permissible
gr oss mass. Breakdown assistance
245
245

P
P
er
er missible to
missible towing met
wing met hods
hods Bot
Bot
h axles on t
h axles on t he
he
gr
gr ound
ound F
F
r
ront axle r
ont axle r aised
aised R
R
ear axle r
ear axle r aised
aised
Ve hicles with manual
transmission Ye
s, no fur ther than
50 km at 50 km/h No
Yes, if the steering
wheel is /xed in the
cent reposition with a
steering wheel loc k.
Maximum 50 km at
50 km/h
Ve hicles with automatic
transmission Ye
s, no fur ther than
50 km at 50 km/h No
Yes, if the steering
wheel is /xed in the
cent reposition with a
steering wheel loc k.
Maximum 50 km at
50 km/h
Ve hicles with all-wheel
drive (4MATIC) Ye
s, no fur ther than
50 km at 50 km/h No
No%
Ifth e transmission cannot be shiTed toposi-
tion i, ha vetheve hicle transpor ted
( / page 248). A towing vehicle with liTing
equipment is requ ired forve hicle transport. T T
o
o wing awa
wing away t
y the v
he v ehicle wit
ehicle wit h bot
h both axles on t
h axles on t he
he
gr
gr ound
ound #
Obser vethe no tes on permissible towing me th-
ods (/ page 245). #
Make sure that the battery is connected and
ch arge d.
If th e battery is dischar ged, obser vethefo llowing
points:
R The vehicle cann otbe switched on.
R It is not possible torelease or apply the elec-
tric parking brake.
R The transmission cannot be shiTed toposition
i.
V
V ehicles wit
ehicles wit h manual tr
h manual tr ansmission
ansmission #
Switch on the hazard warning lamps
(/ page 108). #
Fitth eto wing eye (/ page 249). #
Secure theto wing device. #
Swit chon theve hicle. #
Deacti vate automatic locking (/ page 55). #
Deactivate Active Brake Assist (/ page 157). #
ShiT the transmission toneutral. #
Release the parking brake (/ page 151).
V
V ehicles wit
ehicles wit h aut
h automatic tr
omatic tr ansmission
ansmission #
Switch on the hazard warning lamps
(/ page 108). #
Fitth eto wing eye (/ page 249). #
Secure theto wing device. #
Swit chon theve hicle. #
Deacti vate automatic locking (/ page 55). #
Do not activate the HOLD function. #
Deactivate Active Brake Assist (/ page 157). #
Deactivate Active Distance Assist DISTRONIC
(/ page 162). #
ShiT the transmission toi (/ page 142). #
Release the parking brake (/ page 151).
R
R ecov
ecov er
ering a v
ing a v ehicle t
ehicle t hat is s
hat is stucktuck
* NO
NOTE
TEDamage due topulling forc e being
to o high Pulling
away abruptly can damage theve hicles
if th e tractive forc es are too high. Breakdown assistance
247
247

#
Pull away as st raight, slo wlyand
smoo thly as possible. If
th e drive wheels gettrapped on loose or muddy
gr ound, reco verth eve hicle with the utmost care,
especially so if theve hicle is laden. #
Obser vethe no tes on permissible towing me th-
ods (/ page 245). #
Never attem pttoreco ver a vehicle that is
stuck when a trailer is attached. #
If possible, pull theve hicle out backwards
using the trac ksit made before it became
stuc k. T
T
o
o wing t
wing t he v
he vehicle wit
ehicle wit h t
h the axle r
he axle r aised
aised &
W
WARNING
ARNING Risk of accident due to towing
when theve hicle is switched on
When theve hicle is being towe dawa y and is
swit ched on with the front axle raised, ASR can
brake there ar axle wheels in an er ratic man-
ner.
The vehicle can lose directional stability. #
Switch o. theve hicle before towing it
with the front axle raised. *
N NOOTE
TE Damage tothe transmission due to
to wing with an axle raised on vehicles with
4MATIC The transmission can be damaged
bytowing
with the front or rear axle raised. #
Only tow vehicles equipped with 4MATIC
with bo thaxles on thegr ound, or load
th em onto ano ther vehicle for transport. W
W
it
ith t
h t he r
he r ear axle r
ear axle r aised
aised #
Obser vethe no tes on permissible towing me th-
ods (/ page 245). #
Switch on the hazard warning lamps
(/ page 108). #
Deactivate tow- awa y protection (/ page 69). #
Movethe front wheels tothe straight-ahead
position. #
Fixth e steering wheel in the centre position
with a steering wheel loc k.#
Release the parking brake (/ page 151). #
Turn theke yto position ginthe ignition lock
and remo vetheke y from the ignition loc k. #
Take theke y with you when leaving theve hicle.
Do not exceed a towing speed of 50 km/h. Loading t
Loading t
he v
he vehicle f
ehicle f or tr
or transport
ansport *
N NOOTE TE Damage due toincor rect attach-
ment The
vehicle may be damaged when lashing to
ch assis components. #
Only lash theve hicle at the wheels. #
Obser vethe no tes on permissible towing me th-
ods (/ page 245). #
Toload theve hicle onto a trailer or transpor ter,
use the trailer tow hitch or theto wing eye.
Bef
Bef or
ore loading t
e loading t he v
he vehicle
ehicle #
Switch on theve hicle. #
V
Vehicles wit
ehicles wit h manual tr
h manual tr ansmission:
ansmission: shiTthe
transmission toneutral. #
V
Vehicles wit
ehicles wit h aut
h aut omatic tr
omatic tr ansmission:
ansmission: shiTthe
transmission toposition i. #
Release the parking brake (/ page 151). #
Load theve hicle onto the transpor ter.
* N
NO
OTE
TE Damage tothe drive train due to
incor rect positioning of theve hicle #
Do not position theve hicle abo vethe
connection point of the transport vehicle. #
Make sure that the front and rear axles come
to rest on the same transpor tation vehicle.
ATer
ATer loading t
loading t he v
he vehicle
ehicle #
V
Vehicles wit
ehicles wit h manual tr
h manual tr ansmission:
ansmission: engage
/rst or reve rsege ar. #
V Vehicles wit ehicles wit h aut
h aut omatic tr
omatic tr ansmission:
ansmission: shiTthe
transmission toposition j. #
Deactivate tow- awa y protection (/ page 69). 248
248
Breakdown assistance

Before
tow- starting, ensure thefo llowing:
R make sure that the battery is connected and
ch arge d. The vehicle cann otbe switched on
ot herwise and there will be no steering and
braking assistance.
R use a towing bar and attach it tothe front tow-
ing eye (/ page 249) onl y.
R ifth eve hicle does not start aTer a fewsec-
onds, try a jump-starting procedure using the
battery of ano ther vehicle (/ page 240).
T
T o
o w
w -st
-st ar
arting pr
ting pr ocedure
ocedure #
Switch on the hazard warning lamps
(/ page 108). #
If necessar y,allow the engine and theex haust
system tocool down. #
Swit chon theve hicle. #
ShiT to2nd or 3rd gear. #
Release the parking brake. #
Keep the clutch pedal fully depressed when
to w- starting theve hicle. #
Release the clutch pedal slo wly. #
Immediately shiT toneutral if theve hicle
starts. #
Stop in accordance with the tra1c conditions. #
Use the parking brake tosecure theve hicle
against rolling away. #
Remo vetheto wing device. #
Remo vetheto wing eye. #
Switch o. the hazard warning lamps
(/ page 108). Electr
Electr
ical fuses
ical fuses N
No
ot
t es on electr
es on electr ical fuses
ical fuses *
N
NOOTE
TE Electrical fuses #
Obser vethe information in the supple-
ment. You may otherwise failto recog-
nise dangers. The fuse allocation
chart and the information on
th e fuses can be found in the "Fuse allocation
ch art" Supplement. V
V
ehicle t
ehicle t ool kit
ool kit Inf
Inf
or
ormation on t
mation on t he v
he vehicle t
ehicle t ool kit
ool kit The
vehicle tool kit is in there ar st owage compart-
ment.
Apart from some countr y-speci/c variants, vehi-
cles without a spare wheel are not equipped with a
tyre-changing tool.
If yo ur vehicle is equipped with a tyre-change tool
kit, you can /nd it in theve hicle tool kit in there ar
st ow age compartment.
Some tools forch anging a wheel are speci/c to
th eve hicle. For more information on which tyre-
ch ange tool kits are requ ired and appr ovedfo r per-
fo rm ing a wheel change on your vehicle, consult a
qu ali/ed specialist workshop.
Re quired tyre-change tool kits may include thefo l-
lowing, forex ample:
R Jack
R Wheel spanner
R Ratchet ring spanner
% The jack has a maximum weight of 7.5 kg
depending on theve hicle's equipment.
Yo u will /nd the maximum load capacity of the
jack stated on the adhesive label attached to
th e jac k.
The jack is maintenance-free. If there is a mal-
function, please contact a quali/ed specialist
wo rkshop. S S
t
to
o w
w ag
ag e com
e com par
partment in t
tment in t he r
he rear
ear Opening t
Opening t
he stow
he st owag
age com
e com par
partment
tment St
ow age compartment in there ar on theright-
hand side of theve hicle 250
250
Breakdown assis
tance

Displa
Displa
y messag
y messag es
es Intr
Intr
oduction
oduction N
No
ot
tes on displa
es on displa y messag
y messages
es &
W
WARNING
ARNING Risk of accident due toan
instrument clus ter malfunction
If th e inst rument cluster has failed or malfunc-
tioned, you may not notice restrictions to
saf ety-re leva nt system functions.
The ope rating saf ety of your vehicle may be
impaired. #
Drive on carefull y. #
Have theve hicle checked immediately at
a quali/ed specialist workshop. The on-board computer sho
wsmessages and
wa rnings from speci/c systems on the inst rument
cluster displa y.Ensure that your vehicle is operat-
ing safely at all times.
If yo u are uncer tain rega rding the operational
saf ety of your vehicle, park theve hicle safely as
soon as possible. Inform a quali/ed specialist
wo rkshop.
Display messages with graphic symbols are simpli-
/ed in the Owner's Manual and may di.er from the
symbols on the displa y.
The display sh ows high-priority display messages in
re d. A warning tone will also sound for speci/c dis-
play messages.
Please act in accordance with the display mes-
sages and follow the additional no tes in this Own-
er's Manual.
Yo u can hide lo w-priority display messages using
th ea or% steering-wheel button. The dis-
play messages will be sa vedto the message mem-
or y. Re ctify the cause of a display message as
qu ickly as possible.
High-priority display message s cannotbe hidden.
The display will show these display messages per-
manently until the cause of the display message
has been recti/ed.
Calling up sav
Calling up sav ed displa ed display messag
y messag es
es
The on-board computer sa ves speci/c display mes-
sages tothe message memor y.Yo u can call up the
sa ved display messages. Use the buttons on the
stee ring wheel. #
Press theò button tocall up the list of
menus. #
With th e= or; button, select the
Service menu. #
With th e: or9 button, select
Announcements .
The bar will show the number of sa ved mes-
sages. #
Press atocon/rm.
The /rst sa ved display message will be dis-
pla yed.
If th ere are no display messages, the display
will show No messages. #
Press the: or9 button toscroll
th ro ugh the display messages.
All sa ved display messages are numbered in
th e message memor y.The cur rent messa ge
number is sh own on the lo west bar of the dis-
play as a means of orientation, toget her with
th e number of sa ved display messages. #
Press %toexitth e display messages
screen. Display messages and
warning and indicator lamps
281
281

Safe
Safe
ty syst
ty syst ems
ems Displa
Displa
y messag
y messag es P
es P ossible causes/conseq
ossible causes/conseq uences and
uences andM
MSolutions
Solutions
!
÷ inoperative See Owner's
Manual *
ABS, BAS, Hill Start Assist and ESP ®
as well as its driving saf ety sys-
te ms are una vailable due toa malfunction.
AT TENTION ASSIST is deactivated and other driving systems could be
automatically deacti vated.
The brake system continues tofunction normall y,but without the
functions listed ab ove. &
W WARNI NG
ARNI NGRisk of skidding if ABS and ESP ®
are malfunction-
ing
The wheels may block during braking and ESP ®
does not per form
any vehicle stabilization.
The steerability and braking characteristics are heavily impaired
and the braking distance may increase. In addition, other driving
saf ety systems are swit ched o.. #
Drive on carefull y. #
Have ABS and ESP ®
ch ecked immediately at a quali/ed spe-
cialist workshop. !
÷
currently unavailable
See Owner's Manual *
ABS, BAS, Hill Start Assist and ESP ®
as well as its driving saf ety sys-
te ms are temp orarily una vailable.
AT TENTION ASSIST is deactivated and other driving systems could be
automatically deacti vated.
The on-board electrical system voltage may be insu1cient, forex am-
ple.
The brake system continues tofunction normall y,but without the
functions listed ab ove. &
W WARNI NG
ARNI NGRisk of skidding if ABS and ESP ®
are malfunction-
ing
The wheels may block during braking and ESP ®
does not per form
any vehicle stabilization.
The steerability and braking characteristics are heavily impaired
and the braking distance may increase. In addition, other driving
saf ety systems are swit ched o.. #
Drive on carefull y. #
Have ABS and ESP ®
ch ecked immediately at a quali/ed spe-
cialist workshop. #
Drive on carefully and, on a suitable st retch of road, make some
slight steering mo vements at a speed abo ve20 km/h. #
Check whe ther the display message has disappeared and ESP ®
is
operational.
If th e display message continues tobe shown: #
Drive on carefull y. #
Consult a quali/ed specialist workshop immediatel y. 282
282
Display message
s andwarning and indicator lamps