2021 MERCEDES-BENZ V-CLASS MPV service

Setting
the instrument lighting The displa
yson the instrument clus ter are illumi‐
nated during the da y.A dimming function is not
possible in da ylight.
The light sensor on the instrument clus ter auto‐
matically controls the brightness of the display
lighting.
When the light has been switched on, the bright‐
ness contro l is influenced bythe ambient light.
Yo u can then adjust the brightness of the instru‐
ment lighting and the display lighting with con‐
troller 1aswell. #
Turn controller 1up or down. Overview of menus on the on-board com‐
puter
Use the00E2 steering-wheel button tocall up the
list of menus and select a menu.
Yo u can find ope rating information in "O verview
and operation of the on-board computer"
(/ page 181).
Depending on theve hicle equipment, you can call
up thefo llowing menus:
R Trip menu (/ page184)
R Navi menu (navigation instructions)
(/ page 185)
R Radio menu (/ page 186)
R Media menu (/ page186)
R Telepho nemenu (/ page 188)
R Assistance graphic menu (/page 183)
R Service menu (/ page183)
R Settings menu (/ page189) Menus and submenus
Service menu
#
Press the00E2 button tocall up the list of
menus. #
With th e0064 or0063 button, select the
Service menu. #
Press the0076 button toconfirm.
Yo u ha vethefo llowing options in the Service
menu:
R Calling up display messages in the message
memory (/ page279).
R Che cking the tyre pressure electronically or
re starting the tyre pressure monitoring sys‐
te m (/ page 255).
R Checking the engine oil le vel elect ronically
(/ page 183).
R Calling up the service due date
R Displaying theAd Blue ®
fill le vel (in BlueTEC ®
ve hicles). Assistant display menu
#
Press the00E2 button tocall up the list of
menus. #
With th e0064 or0063 button, select the
Assistance graphic menu. #
Press the0076 button toconfirm.
The status of thefo llowing driving or driving
saf ety sy stems can be displa yed:
R Rear wind owwiper (/ page116)
R Active Brake Assi st (/ page 156)
R ATTENTION ASSIST (/ page172)
R DSR (/ page 160)
R Traf fic Sign Assi st (/ page 173)
R Active Dis tance Assi stDISTRONIC
(/ page 163) Instrument clus
ter and on-board computer 18 3

0063
button until the desired scene has been
re ached. #
Press the0076 button toconfirm. Te
lephone menu &
WARNING Risk of distraction from oper‐
ating integrated communication equip‐
ment while theve hicle is in motion
If yo u operate communication equipment
integ rated in theve hicle when driving, you
could be distracted from the tra ffic situation.
This could also cause youto lose control of
th eve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. When using
the phone, you must obse rvethe
legal requirements forth e count ryin which you
are cur rently driving. #
Switch on the mobile phone (see the separate
operating instructions from the manufac‐
turer). #
Switch on the multimedia sy stem. #
Insert the mobile phone into the mobile
phone cradle.
or #
Establish a Blue tooth®
connection with the
multimedia sy stem . #
Press the00E2 button tocall up the list of
menus. #
Use the0064 or0063 button toselect the
Telephone menu. #
Press the0076 button toconfirm.
The display will show one of thefo llowing
messages:
R Telephone ready or name ofthe mobile
phone network pr ovider: the mobile
phone has found a network and is ready
to receive.
R Telephone No service: no network is avail‐
able or the mobile phone is sear ching for
a networ k.
Yo u can obtain fur ther information about suitable
mobile phones and connecting mobile phones via Blue
tooth ®
from a Mercedes-Benz service centre
or on the internet under https://www.mercedes-
benz.com/connect. #
Toaccept a call: pressthe0061 button.
If someone calls you when you are in theTele-
phone menu, a cor responding message will
appear on the displa y. #
Toreject or end a call: pressthe0076 but‐
to n.
Dialling a number from the telephone book #
Use the0064, 0063or0076 button toswitch
to thete lephone book. #
Use the0064 or0063 button toscroll
th ro ugh names.
If yo u press and hold the button for longer
th an one second, the names in thete lephone
book will be displa yedqu ickly one af terthe
ot her.
or #
Press and hold the0064 or0063 button for
longer than five seconds.
Ra pid scrolling – the name that starts with
th e next letter or the pr evious letter in the
alphabet is displa yed.
Ra pid scrolling will stop when youre lease the
button or reach the end of the list. #
If only one telephone number has been
sa ve dfo r a name: pressthe0061 or0076
button tostart dialling.
or #
If se veralte lephone numbers ha vebeen
sa ve dfo r a name: pressthe0061 or0076
button todisplay thete lephone numbe rs. #
Use the0064 or0063 button toselect the
te lephone numbe r. #
Press the0061 or0076 button tostart dial‐
ling. #
Toexitth ete lephone book: pressthe0076
or 0038 button.
Using redial #
Press the0061 button toswitch tothere dial
memor y. #
Use the0064 or0063 button toselect the
name or telephone numbe r. #
Press the0061 or0076 button tostart dial‐
ling. #
Toexitth ere dial memor y:press the0076
or 0038 button. 18 8
Instrument clus ter and on-board computer

Information about Mercedes PRO (Mercedes
me)
Mercedes-Benz Vans vehicles support thefo llow‐
ing telematics solutions depending on what is
selec ted:
R Mercedes PRO
R Mercedes me
When you ha veregis tere d and logged in with a
user account tothe Mercedes PRO Portal or
Mercedes me Portal, then services and of fers
from Mercedes-Benz Vans will be available to
yo u.
Av ailability of Mercedes PRO is countr y-depend‐
ent. You can check theav ailability of Mercedes
PRO in your country in the Mercedes PRO Portal:
http://www.mercedes.pro
Av ailability of Mercedes me is countr y-depend‐
ent. You can check theav ailability of Mercedes
me in your country in the Mercedes me Portal:
http://www.mercedes.me
Fo r more information on Mercedes PRO or
Mercedes me contact a Mercedes-Benz service
centre or visit the Mercedes PRO Portal or
Mercedes me Portal. Information about Mercedes PRO connect
(Mercedes me connect)
Mercedes PRO connect or Mercedes me connect
is the connectivity product from Mercedes-Benz
th at intelligent lyconnects your vehicle with your
smartphone, your tablet or your PC. You can then
call up diverse information about your vehicle at
any time, forex ample, or control specific vehicle
functions remo tely.
Among stothers, Mercedes PRO connect or
Mercedes me connect pr ovide thefo llowing serv‐
ices:
R Breakdown Management (breakdown assis‐
tance call button)
In theeve nt of a breakdown, you can use the
breakdown assis tance call button in theove r‐
head control panel tomake a call tothe
Mercedes-Benz Cus tomer Centre
(/ page 192).
Yo u can also select a menu ent ryinthe multi‐
media sy stem (/ page191).
R Info call/General question about your vehicle
(Info call button), if available Use
the Info call button in theov erhead con‐
trol panel tomake a call tothe Mercedes-
Benz Cus tomer Centre (/ page192).
R Mercedes-Benz Emer gency call sy stem (SOS
button)
Use the0053 button (SOS button) in the
ov erhead cont rol panel tomake a call tothe
Mercedes-Benz emergency call centre
( / page 192).
R Accident Recovery
Ac cident Recovery isavailable foryo u as a
supplement tothe Mercedes-Benz emer gency
call sy stem. If desired, at the conclusion of an
emer gency call, your call is forw arded tothe
Mercedes-Benz Cus tomer Centre, so you can
ha ve your vehicle towe daw ay toa Mercedes-
Benz service centre, forex ample
(/ page 192).
The Mercedes-Benz Cust omer Centre andthe
Mercedes-Benz emer gency call centre are availa‐
ble foryo u around the clock forth e use of the
services. Obser vethe legal requ irements forthe
country in whi chyou are stay ing.
To use the services in your vehicle, thefo llowing
conditions must be me t:
R Your vehicle is in an area with suf ficient GSM
network co verage.
R The ignition is switched on.
More information on Mercedes PRO and
Mercedes PRO connect and thera nge of services
of fere d can be found in the Mercedes PRO sup‐
plement at: https://moba.i.daimler.com/
mar kets/ece-r ow/baix/truc ks/mercedespro/
en_GB/index.html
Fu rther information about Mercedes me and
Mercedes me connect and thera nge of services
of fere d can be found in the Mercedes me supple‐
ment at: https://moba.i.daimler.com/mar kets/
ece-r ow/baix/ca rs/connectme/en_GB/
#emotions/S tartseite.html Calling
the Mercedes-Benz Cus tomer Centre
using the multimedia sy stem
Multimedia sy stem:
4 © 5
Phone 5
g #
Call Mercedes PRO connect orMercedes me
connect.
Wi th your appr oval, theve hicle transmits the
re qu ired data tothe Mercedes-Benz Cus‐ Mercedes PRO
191

to
mer Centre. The data transfer is shown in
th e media displa y.
Then, you can select a service in thevo ice selec‐
tion menu and be connec tedto a specialist at the
Mercedes-Benz Cus tomer Centre.
Yo u can find information on thefo llowing topics:
R Vehicle breakdown or accident
R Activation of Mercedes PRO connect or
Mercedes me connect or questions about the
connectivity product
R Que stions about theve hicle or about opera‐
tion of theve hicle
R Nearest Mercedes-Benz service centre
R Other products and services from Mercedes-
Benz Making a call via
theove rhead control panel 1
Breakdown assis tance call button
2 Coverfo r0053 button (SOS button)
3 0053 button (SOS button)
4 Info call button #
Tomake a breakdown assistance call:
press button 1.
Making an eme rgency call #
Brief lypress the co ver on 0053 button 2to
open it. #
Press and hold 0053button 3for at least
one second.
Making an Info call #
Press button 4. An emer
gency call can be initia tedeve n if a
breakdown assis tance or Info call is acti ve. This
has priority over all other active calls. Information on
the breakd own assistance
call via the overhead control panel
A call tothe Mercedes-Benz Cus tomer Centre
using the breakdown assis tance button has been
initia ted via theove rhead cont rol panel:
In theeve nt of a breakdown, you will get suppor t:
R Aqu alified tech nician car ries out repairs on
site and/or theve hicle will be towe dto the
nea rest Mercedes-Benz service centre
Yo u may be charge dfo rth ese services.
Data is transmit ted during the connection tothe
Mercedes-Benz Cus tomer Centre (/ page192). Giving permission
for data trans fer
Re quirements:
R There is an active breakdown assis tance call
(/ page 192).
The Do you want to transmit vehicle data and
the vehicle's position to the Mercedes-Benz Cus-
tomer Centre in order to improve the processing
of your request? messageappears. #
Select Yes.
Re leva nt identi fication da tais transmitted
automaticall y. Tr
ansmitted data during a service call
In cer tain countries you must con firm the data
transfer.
The following requ irements must be met for data
transmission:
R The ignition is switched on.
R The necessary data transmission tech nology
is suppor tedby the mobile network pr ovider.
R A suf ficient mobile phone connection quality
is pr ovided.
The data transfer red when calling depends on the
services activated and the type of call made:
R General information about theve hicle
R Accident and breakdown assis tance
R Service appointment agreement 19 2
Mercedes PRO

The
following data is transmitte d ifthe data pro‐
te ction query has been confirmed in the multime‐
dia sy stem or in the instrument clus ter:
R Vehicle identification number
R Reason forth e initiation of the call
R Set language forth e multimedia sy stem
R Confirmation of the data pr otection prom pt
If a call is made for a service appointment via the
service reminder, thefo llowing data may be
transmitte d:
R Current milea geand main tenance da ta
If accident and breakdown assis tance is called
via thevo ice control sy stem, and the data pr otec‐
tion query has been confirmed, thefo llowing data
can also be called up from theve hicle bythe
Mercedes-Benz Cus tomer Centre:
R Current vehicle location
The following data is transmitted if the data pro‐
te ction query has been declined in the multime‐
dia sy stem or in the instrument clus ter:
R Reason forth e initiation of the call
R Rejection of the data pr otection prom pt Mercedes PRO
19 3

Entering a destination
Multimedia sy
stem:
4 © 5
Navigation 5
ª Where to? 1
Country in which theve hicle is located
2 Enters a POI or address
Underneath: Multimedia sy stem suggestions
during destination entry
During inpu t:dele tethe entry with£.
3 List with additional destination ent ryoptions
During destination entry: select sear chresult
4 Dele tes entered character
5 0076 Confirms an entry
6 Calls up handwriting recognition
7 Enters a space
8 Activates voice input
9 Sets the written language
A Switches tonumbers, special characters and
symbols
B Swit ches toupper-case or lo wer-case letters #
Enter the destination in 2. The entries can
be made in any order.
The following ent ries can be made, forex ample:
R Town, stre et, house number
R Street,to wn
R Postcode
R POI name or POI catego ry
R Con tact name #
Select a sea rchre sult in list 3. #
Calculate thero ute (/ page 203). %
Yo
u can find fur ther information about desti‐
nation entry , e.g. 3wordaddresses, in the
Digital Owner's Manual.
Changing the country #
Select the count ryindicator in 1. #
Enterth e count ryindicator. #
Select the count ryin3.
Using online sear ch
% Re
quirements: the media display sho wsan
In te rn et connection with a double-arrowsym‐
bol in thest atus line.
% Online sear
chis not available in all countries.
Destination ent ryuses online map services. If the
on-board sear chfinds no suitable dest inations or
if yo uch ange countries, the online sear chisavail‐
able.
Fo rth e destination you can enter an address, a
POI or a thre e-word address. #
Select count ryindicator 1. #
Select the pr ovider forth e online service from
th e count ries list. #
Ente rth e destination in 2.
The sear chresults are displa yed. #
Select the destination in list 3.
The de tailed view forth ero ute is displ ayed.
or 202
MBUX multimedia sy stem

Using services
Re
quirements:
R There is an Internet connection.
R Mercedes PRO connect or Mercedes me con‐
nect is available.
R You ha veset up a user account in the
Mercedes PRO Portal or Mercedes me Portal.
R The vehicle is connected toa user account
and you ha veaccep tedth e conditions of use
fo rth e service.
Fu rther information can be found at: https://
www.mercedes.pro or https://
www.mercedes.me
R The service is available and has been activa‐
te d.
Multimedia sy stem:
4 © 5
Navigation
Displaying the traf fic situation with Live Traf‐
fi c Information #
Select Z. #
Activate Traffic. #
Select Advanced . #
Select View. #
Select Map elements. #
Switch on Traffic incidents ,Free-flowing traf-
fic and Delay.
If traf fic information has been received, then
tra ffic incidents such as roadwor ks,ro ad
bloc ks, local area reports (e.g. fog) and warn‐
ing messages are displa yed.
The tra ffic delay is displa yedfo rth e cur rent
ro ute. Traf fic del ays lasting a period of one
minute or longer are take n into conside ration.
Displ aying hazard warnings with Car-to-X-
Communication
If hazard warnings are available these are shown
as symbols on the map. The display depends on
th e settings forth eTraffic andTraffic incidents
options. #
Set the options.
If Traffic is switched off and Traffic incidents
is switched on, the symbols are shown on the
prospective route.
Displaying weather information and other
map conte nts #
Select Z. #
Select Advanced. #
Select View. #
Select Map elements. #
Scroll up and show theONLINE MAP CON-
TENTS categor y. #
Switch on a service, e.g. Weather.
Cu rrent weather information is displa yed on
th e navigation map, e.g. temp erature or cloud
co ver.
Pa rking service &
WARNING Risk of accident and injury
due tonot observing the maximum per‐
mitted access height
If th eve hicle height is greater than the maxi‐
mum permitted access height for multi-s torey
and unde rground car par ks,th ero of and
ot her parts of theve hicle may be damaged.
Ve hicle occupants may be injured. #
Before entering a multi-s torey car park
or under ground car pa rk, obser vethe
signpos ted ent rance height. #
Ifth eve hicle height is greater than the
access height, do not enter. *
NO
TEBefore selecting the parking option The data is based on information pr
ovided by
th ere spective service pr ovider.
Mercedes Benz acce pts no liability forthe
accuracy of the information pr ovided relating
to the multi-s torey car park/parking area. #
Always obser vethe local Information
and conditions. %
This service is not
available in all countries. #
Tap on 005Donthe map. #
Select a parking option.
The map sho ws the parking options in the
vicinity. 204
MBUX multimedia sy stem

The
following information is displa yed (if avail‐
able):
R Destination address, dis tance from cur‐
re nt vehicle position and ar riva l time
R Information on the multi-s torey car
park/car par k,forex ample:
- Opening times
- Parking charges
- Current occupancy
- Maximum pa rking time
- Maximum access height
The maximum access height shown by
th e parking service does not replace
th e need for obser vation of the actual
circums tances.
R Available payment options (Mercedes pa y,
coins, bank no tes, cards)
R Details on parking tariffs
R Numb er ofavailable parking spaces
R Payment me thod (e.g. at the parking
me ter)
R Services/facilities at the parking option
R Telephone number Te
lephone Te
lephony Note
s ontelephony &
WARNING Risk of distraction from oper‐
ating integrated communication equip‐
ment while theve hicle is in motion
If yo u operate communication equipment
integ rated in theve hicle when driving, you
could be distracted from the tra ffic situation.
This could also cause youto lose control of
th eve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. &
WARNING Risk of an accident from oper‐
ating mobile communication equipment
while theve hicle is in motion
Mobile communications devices distract the
driver from the traf fic situation. This could
also cause the driver tolose control of the
ve hicle. #
Asthe driver, only operate mobile com‐
munications devices when theve hicle is
st ationar y. #
As a vehicle occupant, only use mobile
communications devices in the areas
intended forth is purpose, e.g. in the
re ar passenger compartment. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
ope rating mobile communication equipment in
th eve hicle.
Blue tooth ®
connection:
The menu view and theav ailable functions in the
phone menu are partly dependent on the Blue‐
tooth ®
profile of the mobile phone connected.
If th e mobile phone supports these Blue tooth®
profiles, the full range of features is available:
R PBAP (Phone Book Access Profile)
- The mobile phone's contacts are au tomat‐
ical lydispla yed on the multimedia sy stem.
R MAP (Message Access Profile)
- The message functions of the mobile
phone can be used on the multimedia sys‐
te m.
Ir re spective of this, Blue tooth ®
audio functional‐
ity can byused with any mobile device.
Fo r information on the functionality of the mobile
device tobe connected, see the manufacturer's
operating instructions.
Ne twork connection:
In thefo llowing cases, calls may be inter rupted
while driving:
R there is insuf ficient network co verage inthe
area.
R you swit chtoa transmitting/receiving station
in which no communication channel is free. MBUX multimedia sy
stem 205