Page 496 of 633

Char
getime – mode 4 applies todirect cur rent
ch arging from 10% to80% of the usable energy
content.
The time take nto charge the battery depends on
th ech arge status of the batter y,the ambient tem-
perature and thech arging capacity of the batter y.
The charging capacit y,in turn, depends on the
supply voltage, the cur rent intensity and the type
of po wer suppl y.
The nominal voltage range foryo ur vehicle can be
fo und on the information label in the soc ket co ver
( / page 241). T T
r
railer hitch
ailer hitch Gener
Gener
al not
al notes on t
es on t he tr
he trailer hitch
ailer hitch Modi/cations
tothe engine cooling system may
be necessar y,depending on theve hicle model.
The retro/tting of a trailer hitch is on lypermissi-
ble if a towing capacity is speci/ed in your vehicle
documents.
Fu rther information can be obtained at a quali/ed
specialist workshop. Mounting dimensions Mounting dimensions
1
Fastening points
2 Overhang dimension
3 Rear axle cent reline The
overhang dimension and fastening points are
va lid for a trailer hitch installed at thefa ctor y.
All v
All v ehicles, ex
ehicles, excep
cep t plug-in h
t plug-in h ybr
ybrid:
id:
Ov
Ov er
erhang dimension leng th
hang dimension length Model
Model
2
2Ov
Over
erhang dimen-
hang dimen-
sion
sion
All model s1 299 mm T
T
o
o wing capacity
wing capacity The
tongue weight is not included in theto wing
capacity.
All v All v ehicles, ex
ehicles, excep
cep t plug-in h
t plug-in h ybr
ybrid:
id:
To
To wing capacity
wing capacity , br
, brak
aked (at a minimum
ed (at a minimum st
starar t-o.
t-o.
gr
gr adeability of 12%)
adeability of 12%) Model
To
Mode lT owing capacity,
wing capacity,
br
brak
ak ed
ed
All model s2 100 kg Te
ch nical data
493
493
Page 504 of 633

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
Á
Change key batteries *T
hekey battery is dischar ged. #
Replace the battery (/ page 90).
Á Key not detected (white dis-
play message) *T
hekey is cur rently unde tected. #
Change the location of theke y in theve hicle. #
Ifth eke y is still not recognised, place it in the slot for starting with theke y (/ page 212).
Á Key not detected (red dis-
play message) *T
hekey cann otbe de tected and may no longer be in theve hicle.
The key is no lon ger in theve hicle and you switch o. theve hicle:
R You can no longer start theve hicle.
R You cannot centrally lock theve hicle. #
Ensu rethat theke y is in theve hicle.
If th eke y de tection function has a malfunction due toa st rong radio signal source: #
Stop theve hicle immediately in accordance with the tra1c conditions. #
Place theke y in the slot for starting the engine with theke y (/ page 212). Display messages and
warning/indicator lamps
501
501
Page 509 of 633

Climat
Climat
e contr
e contr ol
ol Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/conseq uences and
uences andM
MSolutions
Solutions
&
inoperative See Owner's
Man. *T
he stationary heater is temp orarily malfunctioning. #
When theve hicle is stationary on a le vel sur face and the engine has cooled down, make up tofour attem ptsto
switch on the stationary heater, waiting se veral minutes between each attem pt. #
Ifth e stationary heater does not switch on, consult a quali/ed specialist workshop.
% The stationary heater cann otbe activated if the outside temp erature is abo ve15°C.
& inoperative Battery low *T
he on-board elect rical system voltage is too lo w.
The stationary heater has switched itself o.. #
Drive an extended distance until the battery has reached a su1cient charge leve l again.
&
Inoperative Refuel vehicle *T
here is too little fuel in the fuel tank. The stationary heate r cannot be switched on. #
Refuel theve hicle. 506 506
Displ
aymessages and warning/indicator lamps
Page 510 of 633
Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
&
inoperative High-voltage
battery charging incom-
plete *T
he high- voltage battery is charging. Pre-entry climate control cannot be switched on. #
Wait until thech arging process has achie ved a minimum charge.
&
Inoperative Charge high-
voltage battery *T
hecharge ofthe high-voltage battery is too lo w.Pre-entry climate control cannot be switched on. #
Char gethe high-voltage batter y.
& Pre-entry climate control
via key available again
after starting vehicle *Y
ou ha veattem pted toswitch on pre-entry climate control more than twice with theve hicle switched o.. #
Start theve hicle forte n seconds.
Pre-entry climate control is operational again. Display message
s andwarning/indicator lamps
507 507
Page 511 of 633
Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
&
Pre-entry climate control
via key inoperative High-
voltage battery low *T
hecharge ofthe high-voltage battery is too lo w.Pre-entry climate control cannot be switched on. #
Char gethe high-voltage batter y.
When the high-voltage battery is su1ciently charge d, pre-ent ryclimate cont rol will be operational again. Hybr Hybr
id syst
id syst em
em Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/conseq uences and
uences andM
MSolutions
Solutions
u
Towing not permitted See
Owner's Manual *T
he drive system is malfunctioning. #
Have theve hicle transpo rted only using a transpor ter or trailer (/ page 451).508 508
Display messages and
warning/indicator lamps
Page 513 of 633

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
Charging fault Please
change charging method
See Owner's Manual *A
temp orary malfunction has occur red in thech arging station. #
Wait until the malfunction has passed.
or #
Start thech arging process at a di.erent charging station.
AC charging inoperative
Consult workshop *T
hecharging process cann otbe star ted due toa malfunction. #
Consult a quali/ed specialist workshop.
DC charging inoperative
Consult workshop *T
hecharging process cann otbe star ted due toa malfunction. #
Consult a quali/ed specialist workshop.
Only electric drive availa-
ble Power limited *T
he fuel tank is em pty and the combustion engine is switched o.. The output of your vehicle is limi ted because you
are driving in elect ric mode. #
Refuel immedia tely.
Subse quentl y,there may be temp orary restrictions in theav ailability of elect ric mode over a driving distance of
50 km.
If th ere is fuel in theve hicle, there is a fault with the combustion engine. #
Consult a quali/ed specialist workshop.
"Electric" drive program
currently unavailable *T
hecharge leve l of the high-voltage battery is not su1cient forth e Electric drive prog ram.
Char gethe high-voltage battery (/ page 241).510 510
Display messages and
warning/indicator lamps
Page 514 of 633

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
Reduced drive system per-
formance See Owner's
Manual *T
he drive system switches toemer gency ope ration mode due toa malfunction. #
Drive on carefull y. #
Consult a quali/ed specialist workshop.
Û
Battery overheated Stop,
everybody out! Outdoors if
possible *T
he high- voltage battery has overheated. There is a risk of /re. #
Stop theve hicle immediately in accordance with the tra1c conditions. #
If possible, stop theve hicle in the open air and ensure that all vehicle occupants getout.
% Supporting vehicle functions may activate automaticall y,e.g. the air-recirculation mode as part of climate control. #
Do not continue driving. #
If smoke is present, lea vethe danger zone and call the /re service immediatel y. #
Consult a quali/ed specialist workshop even if there are no extern al signs of a /re.
Û
Malfunction *T
he drive system is malfunctioning. A warning tone will also sound. #
Consult a quali/ed speciali stwo rkshop.
Û
Malfunction Visit workshop *T
he drive system is malfunctioning. #
Consult a quali/ed specialist workshop. Displ
aymessages and warning/indicator lamps
511 511
Page 516 of 633

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions
d
Stop Switch off the vehicle *T
he drive system is malfunctioning. #
Stop theve hicle immediately in accordance with the tra1c conditions and switch o. the drive system. Do not con-
tinue driving. #
Do not tow theve hicle, stop towing if necessar y. #
Consult a quali/ed specialist workshop.
d
Performance severely limi-
ted *T
he drive system is outside the normal operating temp erature range, e.g. due toextremely low or high outside temp er-
atures.
The output is se verely re stricted.
Once the operating temp erature of the drive system returns tonormal, the full output will be available again. The dis-
play message will disappear.
*I fth e drive system po wer output is still reduced, there is a fault in the drive system. #
Drive on carefull y. #
Consult a quali/ed specialist workshop.
High-voltage battery mal-
function. No start in
approx. XXX km Consult
workshop (yellow display
message) *A
malfunction has occur red in the high-voltage batter y.
It will no lon ger be possible tostart the electric drive system aTer the distance displa yed has been co vered.
It is still possible tostart the combustion engine. #
Have the necessary maintenance workon the high-voltage battery car ried out at a quali/ed specialist workshop. Displ
aymessages and warning/indicator lamps
513 513