2021 MERCEDES-BENZ GLC COUPE Owners Manual

Overview of
the Mercedes-Benz emer gency
call sy stem The Mercedes-Benz emer
gency call sy stem can
help todecisively reduce the time between an
accident and the ar riva l of emer gency services
at the site of the accident. It helps locate an
accident site in places that are dif ficult to
access.
The emer gency call can be made au tomatical ly
( / page 286) or manually (/ page 287). Only
make emer gency calls if you or others are in
need of rescue. Do not make an emergency call
in theeve nt of a breakdown or a similar situa‐
tion.
Yo u can find more information on there gional
av ailability of eCall at: https://www.mercedes-
benz-mobile.com/ext ra/ecall/
Messages on the displ ay
The following messages appear in the display:
R SOS NOT READY: the ignition is not on or
eCall is not available . This does not necessa‐
ri ly indica tecompl etefa ilure of the emer‐ ge
ncy call sy stem. Emer gency calls call still
be transmitte d.
The display only refers to theve hicle and
does not take account of theav ailability of
mobile phone networ ksand the Mercedes-
Benz emer gency call centre.
The functional readiness of the emer gency
call sy stem on theve hicle can be seen when
th eSOS NOT READY display disappears once
th e ignition is switched on.
R G: The icon appears in the display during
an active emer gency call.
% Ifth ere is a malfunction in the Mercedes-
Benz emer gency call sy stem (e.g. a fault with
th e speaker, microphone, airbag, SOS but‐
to n), a cor responding message appears in
th e multifunction display of the instrument
clus ter. Tr
iggering an automatic Mercedes‑Benz
emer gency call Re
quirements:
R The ignition is switched on. R
The star ter battery is suf ficiently charge d.
The Mercedes‑Benz emer gency call sy stem trig‐
ge rs an emer gency call au tomatical lyin thefo l‐
lowing cases:
R After activation of there stra int sy stems such
as airbags or seat belt tensioners af ter an
accident
The emergency call has been made:
R Avo ice connection is made tothe
Mercedes‑Benz emer gency call centre.
R A messa gewith accident data is transmitted
to the Mercedes‑Benz emer gency call centre.
The Mercedes‑Benz emergency call centre
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R Under cer tain circums tances da tais also
transmitte d inthevo ice channel tothe
Mercedes‑Benz emer gency call centre.
This allo wsmeasu resfo rre scue, reco very or
to wing toa Mercedes‑Benz Service Cent reto
be initiated quickl y. 286
MBUX multimedia sy stem

The SOS button in
theove rhead control panel
fl ashes until the emer gency call is finished.
It is not possible toimmediately end an auto‐
matic emer gency call.
If th e Mercedes‑Benz emer gency call sy stem
cann otconnect tothe Mercedes‑Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ically sent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe displa y. #
Dial the emer gency number 11 2onyour
mobile phone.
If an eme rgency call has been initiated:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre operator.
R Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site. R
If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediately. Tr
iggering a manual Mercedes-Benz emer‐
ge ncy call #
Touse the SOS but ton in theov erhead
control panel: press and holdthe SOS but‐
to nfo r at least one second (/ page278). #
Touse voice control: usethe LINGUA‐
TRONIC voice commands .
The emer gency call has been made:
R Avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R A messa gewith accident data is transmit ted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz eme rgency call centre
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R Under cer tain circums tances da tais also
transmitte d inthevo ice channel tothe
Mercedes-Benz emer gency call centre. This allo
wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz Service Cent reto
be initiated quickl y.
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre operator.
R Based on the call, the operator decides
whe ther it is necessary tocall rescue teams
and/or the police tothe accident site.
If th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ical lysent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe media displa y. #
Dial the emer gency number 11 2onyour
mobile phone. MBUX multimedia sy
stem 287

Ending an unin
tentionally triggered manual
Mercedes-Benz emer gency call #
On the multifunction steering wheel:
select ~. Data transfer of
the Mercedes-Benz emer‐
ge ncy call sy stem In
theeve nt of an auto matic or manual emer‐
ge ncy call thefo llowing data is transmitte d,for
ex ample:
R Vehicle's GPS position data
R GPS position data on thero ute
(a few hund red metres before the incident)
R Direction of tra vel
R Vehicle identification number
R Vehicle drive type
R Number of people de term ined tobe in the
ve hicle
R Whe ther Mercedes me connect is available
or not
R Whe ther the emer gency call was initiated
manually or automatically R
Time of the accident
R Language setting on the multimedia sy stem
Fo r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R The cur rent vehicle position can be de ter‐
mined.
R Avo ice connection totheve hicle occupants
can be es tablished.
% ForRu ssia: various functions, e.g. receiving
traf fic information, cannot be per form ed for
up totwo hou rsafte r sending an emer gency
call. Self diagnosis function of the eme
rgency call
sy stem Yo
ur car verifies the operability of the emer‐
ge ncy call sy stem each time the ignition is ON.
In case of sy stem failure, you will be informed
with text messa geon the instrument clus ter and
with red indicator SOS NOT READY onthe dis‐
pla y. Please, make sure,
that during 30 seconds af ter
switching ignition ON there d indicator SOS
NOT READY inthe upper right corner of display
is switched OFF, this means the emer gency call
sy stem passed diagnostics successfully. St
arting/ending ERA-GLONASS test mode Re
quirements:
R The star ter battery is suf ficiently charge d.
R The ignition is switched on.
R The vehicle has been stationary for at least
one minute.
% The test mode is cur rently available in the
fo llowing countries, forex ample:
R Russia
R Belarus
R Kazakh stan
R Armenia
R Kyrgyzs tan 288
MBUX multimedia sy stem

#
Tostart thete st mode: press and hold the
~ button on the multifunction steering
wheel for at least five seconds.
The test mode is star ted and automatically
ends af terth e language test has been per‐
fo rm ed. #
Toend thete st mode manuall y:switch off
th e ignition.
The test mode is ended. Ra
dio, media & TV Overview of
the symbols and functions in the media menu Symbol
DesignationFunction
6 PlayS electtostart or continue playbac k.
8 Rest Selecttopause the playbac k.
: Repeat a trac kS electtorepeat the cur rent track or the active pla ylist.
R Select once: the active pla ylist is repeated.
R Select twice: the cur rent track is repeated.
R Select thre e times: the function is deactivated. MBUX multimedia sy
stem 289

Symbol
DesignationFunction
9 Random pl aybac kS electtoplay back the trac ksinrandom orde r.
û /ü Skip
forw ards/bac kS electtoskip tothe next or tothe pr evious trac k.
ß OptionsSelecttoshow additional options.
5 CategoriesSelecttoshow or sear chthro ugh available categories (e.g. playback lists, albums,
artists, etc.).
ª SearchS electtosear chinthe active menu. You can sear chfor artists, genres or moods,
fo rex ample.
Z SettingsS electtomake settings.
© HomeSelecttoreturn tothe home screen.
j MessagingSelecttocall up messaging.
2 Full screen Selecttoswitch tofull screen mode. 290
MBUX multimedia sy stem

The
following functions and settings are availa‐
ble in the media menu:
R Connecting extern al data storage media with
th e multimedia sy stem (e.g. using USB or
Blue tooth ®
) R
Playing back audio or video files
R Streaming online music
R Looking at TVprogrammes in theTV menu
Ad ditional functions in the TVmenu Symbol
DesignationF unction
Z SettingsSelecttomake settings in theTV menu. The following functions can be switched
on/off or confi gured:
R Channel fix
R Countr y-specific character set
R Audio language
R Subtitles
R Telete xt
R Picture form at
Õ EPGS electtoshow cur rent programme information forth ech annel.
4 Channel listS electtoshow a list of available channels with the cur rent programme. MBUX multimedia sy
stem 291

Au
thorising a Blu etoo th®
audio device for
media playba ckRe
quirements:
R Blue tooth ®
is activated on the multimedia
sy stem and audio equipment.
R The audio equipment supports the Blue‐
to oth ®
audio profiles A2DP and AVRC P.
R The audio equipment is "visible" forot her
devices.
Multimedia sy stem:
4 © 5
Media 5
Bluetooth 5
ª
Wi th Blu etoo th®
audio, you can play back music
fi les from an extern al data storage medium, e.g.
yo ur smartphone, using the MBUX multimedia
sy stem. #
Toplay back audio files using the multimedia
sy stem, authorise theex tern al data storage
medium on the MBUX multimedia sy stem.
Au thorising a new Blu etoo th®
audio device #
Select Connect new device . #
Select an audio device.
Auth orisation starts. A code is displa yed on
th e multimedia sy stem and on the mobile
phone. #
Ifth e codes are identical, confi rmonthe
audio equipment. #
Select Only as Bluetooth audio device .
The Blue tooth®
audio equipment is connec‐
te d with the multimedia sy stem.
Connecting pr eviously authorised Blue tooth ®
audio equipment #
Select a Blue tooth®
audio device from the
list.
The connection is being es tablished. Re
ceiving TVchannels in HD quality *
NO
TEDama getothe CI+ module and
Smart Card The CI+ module is designed
for use in the
home. The CI+ module can overheat and be
damaged bycontinuous exposure tohigh
outside temp eratures. #
Make sure that the CI+ module is not
subject tohigh temp eratures forex ten‐
ded pe riods of time.
If th e CI+ module is damaged, no
encryp tedch annels can be recei ved. %
The CI+ module is not available in all coun‐
tries.
A CI+ module (Common In terface Module),
which is not included in the scope of deliver y,is
used todecrypt HD programmes according to
th e CI+ standard.
In some countries, an additional smart card is
re qu ired, which is inse rted into the CI+ module
(see the manufacturer's operating manual).
The CI+ module is connected in the CI+ box in
th eglove compa rtment. #
Toinsert the sma rtcard in the CI+ mod‐
ule: ifre qu ired (countr y-dependent), insert
th e smart card into the CI+ module slot. 292
MBUX multimedia sy stem

%
The CI+ box is designed for operation at
te mp eratures between 0 °C and 65 °C. At
operating temp eratures that are higher or
to o low a message appears in the multime‐
dia sy stem and the CI+ module is switched
off automaticall y.Ifth e CI+ module is
switched off, no encryp tedch annels can be
re cei ved. Overview of
the symbols and functions in thera dio menu Symbo
lD esignationFunction
© HomeSelecttoreturn tothe home screen.
j MessagingSelecttocall up messaging.
û/ü Skip
forw ards/bac kS electtoskip tothe next or tothe pr evious station. MBUX multimedia sy
stem 293