2021 MERCEDES-BENZ EQC SUV language

Disclaimer
Das folgen de PDF -Doku ment für die ses Fahrze ugmodell be zieht sich in allen
Sprachver sionen nur auf die Fahrz euge, d ie fü r den deutsche n Markt best immt
sind und die den deutschen Vorschriften entsprechen. Bitte wenden Sie sich an
Ihr en autorisierten Mer cedes-Benz Services tützpunkt, um ein gedruckt es Exem plar
für andere Fahrzeugmodelle und Fahrzeugmodelljahre zu erhalten.
Dieses PDF -Dokume nt stellt die aktuelle Version dar . Mögliche Abweic hungen zu
Ihrem konkreten Fahrzeug könnten nicht berücksichtigt sein, da Mercedes-Benz
seine Fahrzeuge st ändig dem neuest en Stand d er Technik anp asst, so wie
Änderungen in Form und Ausstattung vornimmt. Bitte beachten Sie daher, dass
dieses PDF-Dokument in keinem Fall das gedruckte Exemplar ersetzt, das mit
dem Fahrzeug ausgeliefert wurde.
Internal use only
Disclaimer
All language versions of the following PD\f document for this vehicle model
relate solel\b to vehicles intended for sale on the German market and which
correspond to German regulations.
Please contact \bour authorised Mercedes-Benz Service Centre to obtain
a printed version for other vehicle models and vehicle model \bears. This PD\f
document is the latest version. Possible variations to \bour vehicle ma\b not
be taken into account as Mercedes-Benz constantl\b updates their vehicles to
the state of the art and introduces changes in design and e\Dquipment. Please
therefore note that this PD\f document in no wa\b replaces the printed version
which was delivered with \bour vehicle.
Internal use only
Disclaimer
The following version of the Owner‘s Manual describes all models, series and
special equipment of your vehicle. Country-specific language variations are
possible. Please note that your vehicle might not be equipped with all the
described functions. This also affects safety-relevant systems and functions.
Please contact your authorised Mercedes-Benz dealership if you would like
to receive a printed Owner‘s Manual for other vehicle models and vehicle
model years.
The online Owner‘s Manual is the current and valid version. It is possible that
deviations affecting your specific vehicle could not be taken into account
as Mercedes-Benz constantly adapts its vehicles according to the latest
technology and makes changes to the form and the equipment.
Please also read the printed Owner‘s Manual, supplementary documents and
the digital Owner‘s Manual in the vehicle.
Copyright
All rights reserved. All texts, images and graphics are subject to copyright
and other laws for the protection of intellectual property. They may not be
copied or changed for any commercial use or for the purpose of being passed
on nor used on other webistes.

Calling up
the Digital Owner's Manual
Multimedia sy stem:
4 © 5
Settings 5
Owner's Manual The Digital Owner's Manual describes
the func‐
tions and operation of theve hicle and the multi‐
media sy stem. #
Select one of thefo llowing menu items in the
Digital Owner's Manual:
R Search: sea rchfo rke ywords in order tofind
qu ick answers toquestions about the opera‐
tion of theve hicle.
R Quick start: here is where youfind thefirst
st eps towa rds setting up your vehicle. R
Tips: find information that prepares youfor
cer tain eve ryday situations with your vehicle.
R Animations: watch animations of theve hicle
functions.
R Messages: recei veadditional information
about the messages in the Instrument Dis‐
pla y.
R Bookmarks: gain access to your personally
sa ve d bookmar ks.
R Language: select the language forth e Digital
Owner's Manual. 1
Back
2 Adds bookmar ks 3
Picture
4 Contents section
5 Directions of mo vement of contents section
6 Menu
Some sections in the Digital Owner's Manual,
such as warning no tes, can be expanded and
collapsed.
Ad ditional methods of calling up the Digital
Owner's Manual:
Di rect access: openthere qu ired con tent in the
Digital Owner's Manual bypressing and holding
an ent ryon theta b bar in the multimedia sys‐
te m: 16
Digital Owner's Manual

-
Edge lighting
- Day/night design
R Control elements
- Keyboard language and handwriting rec‐
ognition
- Sensitivity of theto uchpad
- Sensitivity of theTo uch Controls
R LINGU ATRO NIC
R Sound
- Enter tainment
- Navigation and traf fic announcements
- Telephone
- Voice amplification tothere ar
R Connectivity
- Wi-Fi, Blu etoo th®
, NFC
R Time & date
R Language
R Units for dis tance
R Software upda tes
R Data impo rt/export R
PIN pr otection
R System Reset Information on important sy
stem upda tes Impor
tant sy stem updates may be necessary for
th e security of your multimedia sy stem's data.
Ins tallth ese updates, or else the security of your
multimedia sy stem cann otbe ensured.
A sy stem update consists of thre esteps:
R Downloading or copying of the data requ ired
fo r ins tallation
R Installation of the downloaded sy stem update
R Activation of the downloaded sy stem update
by restarting the sy stem
% If automatic software updates are activated,
th e sy stem updates will be downloaded auto‐
maticall y.
The multimedia sy stem pr ovides a message
when a sy stem update is available.
Yo u ha vethefo llowing selection options:
R Accept and install The sy
stem update will be downloaded in the
bac kground.
R Information
Info rm ation about the pending sy stem
update is displa yed.
R Later
The sy stem update can be downloaded man‐
ually at a later time.
Deep sy stem upda tes
Deep sy stem updates access vehicle or sy stem
settings and can therefore only be car ried out
when theve hicle is stationary and the ignition is
switched off.
If th e download of a deep sy stem update is com‐
ple ted and the downloaded sy stem update is
re ady for ins tallation, you will be informed of this
af te rth e next ignition cycle, forex ample.
% Park theve hicle safely in a suitable location
before starting the ins tallation.
Re quirements forth e ins tallation:
R The ignition is switched off. 264
MBUX multimedia sy stem

Entering a destination
Multimedia sy
stem:
4 © 5
Navigation 5
ª Where to? 1
Country in which theve hicle is located
2 Entering a POI or address
3 List with additional destination entry options
4 Dele tes an entry
5 a Confirms an entry 6
Switches tohandwriting recognition
7 Enters a space
8 Switches tovoice input
9 Sets the written language A
Switches todigits, special characters and
symbols
B Swit ches toupper-case or lo wer-case letters #
Enter the destination in 2. The entries can
be made in any order. 270
MBUX multimedia sy stem

#
Select Yes.
Re leva nt identi fication da tais transmitted
automaticall y.
More information on Mercedes me: https://
www.mercedes.me
Tr ansfer red data during a Mercedes me call
When you make a service call via Mercedes me,
data is transmitted. This enables targeted advice
and a smoo thservice.
The following requ irements must be fulfilled for
th e transfer of the data:
R The ignition is switched on.
R The requ ired data transfer tech nology is sup‐
po rted bythe mobile phone network pro‐
vider.
R The quality of the mobile connection is suf fi‐
cient.
Multi-s tage trans fer depends on thefo llowing
fa ctors:
R Reason forth e initiation of the call
R The available mobile phone transmission
te ch nology. R
The acti vated Mercedes me connect serv‐
ices.
R The service selected in thevo ice control sys‐
te m.
% A prom ptfor consent tothe data transmis‐
sion only occurs if the cor responding
Mercedes me connect service is not activa‐
te d.
Data transfer if Mercedes me connect serv‐
ices are not activated
If no Mercedes me connect services are activa‐
te d and the data pr otection prom pthas been
confirmed thefo llowing data is transmitted:
R Vehicle identification number
R Time of the call
R Reason forth e initiation of the call
R Confirmation of the data pr otection prom pt
R Country indicator of theve hicle
R Set language forth e multimedia sy stem
R Telephone number of the communication
platform ins talled in theve hicle If a call is made
for a service appointment via
th e service reminder, thefo llowing data is also
transmitte d:
R Cur rent milea geand main tenance da ta
If a call is made af ter auto matic accident or
breakdown de tection using the multimedia sys‐
te m, thefo llowing data is also transmitted:
R Cur rent milea geand main tenance da ta
R Cur rent vehicle location
If Ac cident and Breakdown Management is
called via thevo ice control sy stem and no
service has been activated, but the data pr otec‐
tion query has been confi rmed, thefo llowing
data can also be called up from theve hicle by
th e Mercedes-Benz Cus tomer Centre:
R Curr entvehicle location
If th e data pr otection prom pthas been rejected,
th efo llowing data is transmitte dto enable targe‐
te d advice and an ef ficient service:
R Reason forth e initiation of the call
R Rejection of the data pr otection prom pt
R Country indicator of theve hicle 282
MBUX multimedia sy stem

R
Set language forth e multimedia sy stem
R Telephone number of the communication
platform ins talled in theve hicle
Data transfer if Mercedes me connect serv‐
ices are activated
Only if there spective service is activated will
additional incident-specific data be transmitted
in the second stage toenable an optimal
service.
An overview of the data transmit ted can be
fo und in there spective term s of use for
Mercedes me connect services. These can be
obtained in the Mercedes me por tal: https://
me.secure.mercedes-benz.com
Data processing
The data transmitte d withinthe scope of the call
is dele ted from the processing sy stem af terthe
call is finished, in so far as this data is not being
used forot her activated Mercedes me connect
services.
The incident-specific data is processed and
st ored in the Mercedes-Benz Cus tomer Centre
and, if requiredtoprocess the incident, forw ar‐
ded tothe service partner authorised bythe Mercedes-Benz Cus
tomer Centre. Please take
no te ofthe data pr otection information on the
Mercedes me Internet page https://
www.mercedes.me or in there corded message
immediately af ter calling the Mercedes-Benz
Cus tomer Centre.
% The recorded message is not available in
eve rycountr y. Overview of
the Mercedes me & Apps menu When
you log in with a user account tothe
Mercedes me Portal, then services and of fers
from Mercedes-Benz will be available to you.
Fo r more information consult a Mercedes-Benz
service centre or visit the Mercedes me por tal:
https://me.secure.mercedes-benz.com
% Make sure you alw ayske ep the Mercedes
me apps updated.
Yo u can call up the menu using Mercedes me &
Apps inthe multimedia sy stem. In
theMercedes me & Apps menu,thefo llowing
options can be available:
R Connecting theve hicle with theMercedes
me user account
R Deleting a connection between a Mercedes
me user account and theve hicle
R Calling up the Mercedes me services
R Calling up apps such as, In-Car Of fice or the
we b br ows er depending on availability Overview of In-Car Of
fice Using In-Car Of
fice, you can connect your online
services with the multimedia sy stem.
Re quirements for In-Car Of fice:
R Your mobile phone is connected with the
multimedia sy stem.
R You ha vea user account forth e Mercedes
me Portal.
R The In-Car Of fice service is acti vated in the
Mercedes me Portal.
R You ha vea user account with an online
service, e.g. Of fice 365, and ha veconnected MBUX multimedia sy
stem 283

Ending an unin
tentionally triggered manual
Mercedes-Benz emer gency call #
On the multifunction steering wheel:
select ~. Data transfer of
the Mercedes-Benz emer‐
ge ncy call sy stem In
theeve nt of an au tomatic or manual emer‐
ge ncy call thefo llowing data is transmitte d,for
ex ample:
R Vehicle's GPS position data
R GPS position data on thero ute
(a few hund red metres before the incident)
R Direction of tra vel
R Vehicle identification number
R Vehicle drive type
R Number of people de term ined tobe in the
ve hicle
R Whe ther Mercedes me connect is available
or not
R Whe ther the emer gency call was initiated
manually or automatically R
Time of the accident
R Language setting on the multimedia sy stem
Fo r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R The cur rent vehicle position can be de ter‐
mined.
R Avo ice connection totheve hicle occupants
can be es tablished.
% ForRu ssia: various functions, e.g. receiving
traf fic information, cannot be per form ed for
up totwo hou rsafte r sending an emer gency
call. In
fo rm ation on the Mercedes-Benz emer‐
ge ncy call sy stem The
112 emer gency call sy stem (EU eCall) is not
av ailable in theUni ted Arab Emirates. The
Mercedes-Benz emer gency call sy stem is availa‐
ble for emergencies.
% You can find out about there gional availabil‐
ity of the Mercedes-Benz emer gency call sy
stem at https://www.mercedes-benz-
mobile.com/extra /ecall/
The emergency call can be made au tomatical ly
or manually (see the operating instructions).
Only make emer gency calls if you or others are
in need of rescue. Do not make an emer gency
call in theeve nt of a breakdown or a similar sit‐
uation.
The ignition mu stbe switched on before an auto‐
matic emer gency call can be made.
% The Mercedes-Benz eme rgency call sy stem
is activated at thefa ctor y.
Data is transmitted du ring an au tomatic or man‐
ual emergency call with the Mercedes-Benz
emer gency call sy stem (see the operating
instructions). St
arting/ending ERA-GLONASS test mode Re
quirements:
R The star ter battery is suf ficiently charge d.
R The ignition is switched on.
R The vehicle has been stationary for at least
one minute. MBUX multimedia sy
stem 289

%
The test mode is cur rently available in the
fo llowing countries, forex ample:
R Russia
R Belarus
R Kazakh stan
R Armenia
R Kyrgyzs tan #
Tostart thete st mode: press and hold the
~ button on the multifunction steering
wheel for at least five seconds.
The test mode is star ted and automatically
ends af terth e language test has been per‐
fo rm ed. #
Toend thete st mode manuall y:switch off
th e ignition.
The test mode is ended. 290
MBUX multimedia sy stem