2021 MERCEDES-BENZ EQC SUV towing

Ke
eping the air-water duct free #
Keep the area between the bonn etand the
windscreen free of deposits, e.g. ice, sn ow
and lea ves. Cleaning and care
Information on
washing theve hicle in a car
wa sh &
WARNING Risk of an accident due to
re duced braking po wer af terwa shing the
ve hicle
Braking ef ficiency is reduced af terwa shing
th eve hicle. #
Afterth eve hicle has been washed,
brake carefully while paying attention to
th e traf fic conditions until braking
po we r has been fully restored. *
NO
TEDama gefrom auto matic braking If one of
thefo llowing functions is switched
on, theve hicle brakes automatically in cer‐
ta in situations:
R Active Brake Assi st
R Active Dis tance Assi stDISTRONIC
R HOLD function
R Active Parking Assist
To avo id damage totheve hicle, deactivate
th ese sy stems in thefo llowing or similar sit‐
uations: #
during towing #
in a car wash *
NO
TEDama gedue tounsuitable car
wa sh #
Before driving into a car wash make
sure that the car wash is suitable for
th eve hicle dimensions. #
Ensure there is suf ficient ground clear‐
ance between the underbody and the
guide rails of the car wash. #
Ensure that the clearance width of the
car wash, in particular the width of the
guide rails, is suf ficient. To
avo id damage to yourvehicle when using a
car wash, ensure thefo llowing beforehand:
R Active Dis tance Assi stDISTRONIC is deacti‐
va ted.
R The HOLD function is switched off.
R The 360° Camera or there ve rsing camera is
switched off.
R The side windo wsand sliding sun roof are
comple tely closed.
R The bl owerfo rth eve ntilation/heating is
switched off.
R The windsc reen wiper switch is in position
g.
R The key is at a minimum dis tance of 3 m
aw ay from theve hicle. Otherwise theta ilgate
could open unin tentional ly. 304
Maintenance and care

Ke
ep children away. Obser
vethis Owner's Manual. St
arting assi stance and charging the12 V
battery #
Only ha vestarting assistance pr ovided by a
qu alified specialist workshop, e.g. a
Mercedes-Benz Service Centre. #
Only ha vethe battery charge d at a qualified
specialist workshop, e.g. a Mercedes-Benz
Service Centre. Re
placing the 12V battery #
Only ha vethe battery replaced at a qualified
specialist workshop, e.g. at a Mercedes-Benz
Service Centre. To
w- starting or towing away Overview of
the permit tedto wing me thods *
NO
TEDama gefrom auto matic braking If one of
thefo llowing functions is switched
on, theve hicle brakes automatically in cer‐
ta in situations:
R Active Brake Assi st
R Active Dis tance Assi stDISTRONIC
R HOLD function
R Active Parking Assist
To avo id damage totheve hicle, deactivate
th ese sy stems in thefo llowing or similar sit‐
uations: #
During towing #
In a car wash Mercedes-Benz
recommends transporting your
ve hicle in the case of a breakdown, rath er than
to wing it away. Fo
rto wing, use a tow rope or tow bar with bo th
axles on the ground. Do not use tow bar sys‐
te ms.
If yo u notice that theve hicle has lost coolant, do
not ha veitto we daw ay. Ha vetheve hicle trans‐
por ted ins tead.
* NO
TEDama getotheve hicle due to tow‐
ing away incor rectly #
Obser vethe instructions and no tes on
to wing away. Pe
rm itted towing me thods All
vehicles
Bo th axles on
th e ground Ye
s, maximum 50 km at
50 km/h, only forw ards with
th e driver in the cockpit.
Fr ont axle
ra ised Ye
s, maximum 50 km at
50 km/h
Re ar axle
ra ised No320
Breakdown assis tance

To
wing theve hicle with bo thaxles on the
gr ound #
Obser vethe no tes on the permitted towing
me thods (/ page 320). #
Make sure that the12 V battery is connected
and charge d.
Obser vethefo llowing points when the12 V bat‐
te ry is disconnected or dischar ged:
R the drive sy stem cann otbe star ted
R the electric parking brake cann otbe released
or applied
R the transmission cann otbe shif tedto posi‐
tion iorj
In thefo llowing situations, only transporting the
ve hicle is permitted:
R ifth e transmission cann otbe shif tedto i
R ifth e12 V battery is disconnected or dis‐
ch arged
R ifth e multifunction display in the instrument
clus ter is not working R
ifth eá Towing not permitted See Own-
er's Manual message is displa yed
R ifth e+ Top up coolant See Owner’s
Manual message is displa yed
R ifth ed Stop Switch engine off message
is displa yed #
In such cases, transport theve hicle
(/ page 322).
* NO
TEDama gedue to to wing away at
exc essively high speeds or over long dis‐
ta nces The driv
etra in could be damaged when tow‐
ing at excessively high speeds or over long
dis tances. #
Atowing speed of 50 km/h must not
be exc eeded. #
Atowing dis tance of 50 km mu stnot be
exc eeded. &
WARNING Risk of accident due to tow‐
ing away ave hicle that is too heavy
If th eve hicle being tow star ted or towed
aw ay is heavier than the permissible gross
we ight of your vehicle, thefo llowing situa‐
tions may arise:
R The towing eyemay become de tach ed.
R The vehicle/trailer combination may even
tip ove r. #
Before tow starting or towing away a
ve hicle, check that it does not exceed
th e permissible gross weight. If a
vehicle must be tow- star ted or towe daw ay,
its permissible gross mass must not exceed the
permissible gross mass of theto wing vehicle. #
Information on the permissible gross mass of
th eve hicle can be found on theve hicle iden‐
tification plate (/ page 346).
To wing away theve hicle #
Fittheto wing eye (/ page 323). #
Fasten theto wing device. Breakdown assis
tance 321

*
NO
TEDama gedue toincor rect connec‐
tion of theto w bar #
Onlyconnect theto w rope or tow bar to
th eto wing eyes. #
Deactivate the automatic locking mechanism
(/ page 76). #
Do not activate the HOLD function. #
Deactivate tow- aw ay protection
(/ page 91). #
Deactivate Active Brake Assi st (/ page 213). #
Shift the transmission toi . #
Release the electric parking brake. #
Remain in the cockpit during towing and
obser vethe display messages. #
Do not switch off the ignition while towing. #
Do not open the driver's door or front
passenger door; the transmission will other‐
wise automatically shift toj . &
WARNING Risk of accident due tolimi‐
te d saf ety-re lated functions during the
to wing process
Saf ety-re lated functions are limited or no lon‐
ge rav ailable in thefo llowing situations:
R the ignition is switched off.
R the brake sy stem or po werst eering sys‐
te m is malfunctioning.
R the energy supply or the on-board electri‐
cal sy stem is malfunctioning. #
In such cases, do not tow theve hicle. #
Transport theve hicle (/ page 322).
* NO
TEDama getothe drive sy stem The
vehicle may not be towe d in thefo llow‐
ing situations:
R the ignition is switched off.
R the brake sy stem or po werst eering sys‐
te m is malfunctioning. R
the energy supply or the on-board electri‐
cal sy stem is malfunctioning. #
In such cases, do not tow theve hicle. #
Transport theve hicle (/ page 322).
* NO
TEDama gedue toexcessive tracti ve
po wer If
yo u pull away sharpl y,the tractive po wer
may be too high and theve hicles could be
damaged. #
Pull away slowly and smoo thly. Loading the
vehicle for transport #
Obser vethe no tes on towing away
( / page 320). #
Connect theto w bar totheto wing eye in
order toload theve hicle. #
Shift the transmission toposition i. 322
Breakdown assis tance

Ve
hicles with a trailer hitch: vehicles with a
trailer hitch do not ha veare ar brac ketfo rthe
to wing eye. Fasten theto w bar tothe trailer
hitch. #
Make sure that co ver1 engages in the
bumper when youre mo vetheto wing eye.
* NO
TEDama getotheve hicle due to
incor rect use of theto wing eye When a
towing eye is used toreco ver a vehi‐
cle, theve hicle may be damaged in the proc‐
ess. #
Only use theto wing eyeto to waw ay or
to w start theve hicle. *
NO
TEDama getotheve hicle due to
incor rect use of theto wing eye or trailer
hitch When a
towing eye or trailer hitch is used to
re co ver a vehicle, theve hicle may be dam‐
aged in the process. #
Do not use theto wing eye or trailer
hitch to towtheve hicle during reco very. To
w- starting theve hicle #
Ifth e drive sy stem does not start, ha vethe
ve hicle transpor tedto aqu alified specialist
wo rkshop, e.g. a Mercedes-Benz Service
Centre. #
The drive sy stem cann otbe star tedby tow-
st arting theve hicle. Do not per form any
attem ptsto to w-start theve hicle. Electrical fuses
Note
s on electrical fuses &
WARNING Risk of accident and inju ry
due to ov erloaded lines
If yo u manipulate or bridge a faulty fuse or if
yo ure place it with a fuse with a higher
amperage, the electric line could be overloa‐
ded.
This could result in a fire. #
Alw aysre place faulty fuses with speci‐
fi ed new fuses conta iningthe cor rect
amperage. *
NO
TEDama gedue toincor rect fuses Electrical components or sy
stems may be
damaged byincor rect fuses, or their func‐
tionality may be significant lyimpaired. #
Only use fuses that ha vebeen appr oved
by Mercedes-Benz and which ha vethe
cor rect fuse rating. Blown fuses mu
stbe replaced with fuses of the
same rating, which you can recognise bythe col‐
our and the label. The fuse ratings and fu rther
information tobe obser ved can be found in the
fuse assignment diagram.
Fu se assignment diag ram: onthe fuse box in
th e load compartment (/ page 327).
* NO
TEDama geor malfunctions caused
by moisture Moisture may cause dama
getothe electrical
sy stem or cause it tomalfunction. 324
Breakdown assi stance

on
the supply voltage, the cur rent intensity and
th e type of po wer supp ly.
The ratedvo ltage range foryo ur vehicle can be
fo und on the information label in the soc ket
co ver (/ page163). Tr
ailer hitch Gene
ral no tes on the trailer hit ch Modifications
tothe engine cooling sy stem may
be necessar y,depending on theve hicle model.
The retrofitting of a trailer hitch is only pe rmissi‐
ble if a towing capacity is specified in your vehi‐
cle documents.
Fu rther information can be obtained at a quali‐
fi ed specialist workshop. Mounting dimensions of
the trailer hit ch 1
Fastening points
2 Overhang dimension
3 Rear axle centre line The
overhang dimension and fastening points
are valid for a trailer hitch ins talled at thefa c‐
to ry. Model
2 2Over‐
hang dimen‐ sion
All model s1 082 mm To
wing capacity The
tongue weight is not included in theto wing
capacity. All models
Braked (at a minimum
start-
off gradeability of 8%) 18
00 kg
Braked (at a minimum start-
off gradeability of 12%) 18
00 kg
Unb rake d7 50kg Te
ch nical da ta353

Drive sy
stem Display messages
Possible causes/consequences and M
MSolutions
v Towing not permitted See
Owner's Manual *T
he drive sy stem is malfunctioning. #
Have theve hicle transpor ted only using a transpor ter or trailer (/ page 320).
ò
Acoustic presence indica-
tor inoperative *T
he sound generator (acou stic vehicle warning sy stem) is malfunctioning. Nodriving noises are being produced.
The vehicle may not be heard by otherroad users. #
Drive with particular care. #
Consult a qualified specialist workshop.
To switch off the engine,
press Start/Stop button
for at least 3 seconds or 3
times. *Y
ou ha vepressed thest art/ stop button while theve hicle is in motion. #
Toswitch off the drive sy stem while theve hicle is in motion (/ page152). 366
Displaymessa ges and warning/indicator lamps

Display messages
Possible causes/consequences and M
MSolutions
# 12 V battery See Owner's
Manual *T
he drive sy stem is off and thech arge leve l is too lo w. #
Switch off electrical consumers that are not required. #
Char gethe12 V battery when stationar y.
d
Malfunction *T
he drive sy stem is malfunctioning. The output of your vehicle is restricted. #
Consult a qualified specialist workshop.
d Stop Switch engine off *T
he drive sy stem is malfunctioning. #
Stop theve hicle immediately in accordance with the traf fic conditions and switch off the drive sy stem. Do not
continue driving. #
Do not tow theve hicle, stop towing if necessar y. #
Consult a qualified specialist workshop.
d Malfunction Visit workshop *T
he drive sy stem is malfunctioning. #
Consult a qualified specialist workshop. 372
Displaymessa ges and warning/indicator lamps