2021 MERCEDES-BENZ EQA SUV alarm

R
R
ectifying pr
ectifying pr oblems wit
oblems with t
h the sliding sunr
he sliding sunr oof
oof &
W
WARNING
ARNING Risk of becoming trapped or
fata l injuries when the sliding sunroof is
closed again
If th e sliding sunroof is closed again immedi-
ately aTer it has been bloc ked or reset, it will
close with increased forc e. #
Make sure that no parts of the body are
in the closing area. #
Release the button immediately if some-
body becomes trapped.
or #
Brie0y press the button in any direction
during the automatic closing process.
The closing process will be stopped. The sliding sunr
The sliding sunr
oof canno
oof cannot be closed and y
t be closed and y ou can-
ou can-
no
no t see t
t see t he cause.
he cause.
% The term "sliding sunroof" also refers to the
panorama sliding sunroof.
If th e sliding sunroof is obstructed during closing
and reopens again slightl y: #
Immediately aTer automatic reve rsing, pull
and hold the3 button down again tothe
point of resis tance until the sliding sunroof is
closed.
The sliding sunroof will be closed with
increased forc e.
If th e sliding sunroof is obstructed again and
opens again slightl y: #
Repeat the pr evious step.
The sliding sunroof will be closed again with
increased forc e.
V V ehicles wit
ehicles wit h a panor
h a panorama sliding sunr
ama sliding sunr oof: t
oof: the slid-
he slid-
ing sunr
ing sunr oof or t
oof or the r
he roller sunblind is no
oller sunblind is no t oper
t operating
ating
smoot
smoot hly
hly.
. #
Reset the sliding sunroof and thero ller sun-
blind.
R
R ese
ese tting t
tting t he sliding sunr
he sliding sunr oof and t
oof and the r
he roller sun-
oller sun-
blind
blind #
Pull and hold the3 button little bylittle
until the sliding sunroof is fully closed. #
Pull and hold the3 button little bylittle
until thero ller sunblind is fully closed. #
Use automatic operation tofully open and
th en close the sliding sunroof. Anti-t
Anti-theT
heTprot
pr otection
ection F
F
unction of t
unction of t he immobiliser
he immobiliser The immobiliser pr
events your vehicle from being
star ted without the cor rect key.
The immobiliser is automatically activated when
th eve hicle is switched o., and deactivated when
th eve hicle is switched on. A A
T
TA
A (Anti-
(Anti- TheT
TheT Alar
Alarm syst
m syst em)
em) F
F
unction of t
unction of t heAT
he ATA systA syst em
em
If th eATA system is primed, a visual and audible
alarm is triggered in thefo llowing situations:
R when a door is opened
R when theta ilgate is opened
R when the bonnet is opened
R when interior pr otection is triggered
(/ page 101) Opening and closing
99
99

R
when tow- awa y protection is triggered
(/ page 100)
The ATA system is primed automatically aTer
appr oximately ten seconds in thefo llowing situa-
tions:
R aTer locking theve hicle with thekey
R aTer locking theve hicle using KEYLESS-GO Indicator lamp
10ashes when theATA system is
primed.
The ATA system is deacti vated automatically in the
fo llowing situations:
R aTer unlocking theve hicle with thekey
R aTer unlocking theve hicle using KEYLESS-GO
R aTer pressing the start/s top button with the
ke y in the st owage compartment
(/ page 151)
% When the Mercedes‑Benz emer gency call sys-
te m is active and the alarm st ays on for more
th an 30 seconds, a message is automatically
sent tothe Customer Assistance Centre
(/ page 287).
Deactiv Deactiv ating t
ating theATA
he ATA #
Press theÜ, ßorp button on the
key.
or #
Press the start/s top button with theke y in the
st ow age compartment (/ page 151) Deactiv
Deactiv
ating t
ating the alar
he alar m using KEYLESS-GO
m using KEYLESS-GO #
Grasp the outside door handle with thekey
outside theve hicle. F
F
unction of tow
unction of tow-awa
-a wa y pr ot
y pr otection
ection An audible and visual alarm is triggered if an alter-
ation
toyour vehicle's angle of inclination is
de tected while tow- awa y protection is primed.
To w- awa y protection is automatically primed aTer
appr oximately 60 seconds:
R aTer locking theve hicle with thekey
R aTer locking theve hicle using KEYLESS-GO
To w- awa y protection is only primed when thefo l-
lowing components are closed:
R doors
R tailgate
To w- awa y protection is automatically deactivated:
R aTer pressing theÜ orp button on the
key 100 100
Opening and closing

R
aTer pressing the start/s top button with the
ke y in the st owage compartment
(/ page 151)
R aTer unlocking theve hicle using KEYLESS-GO
R when using HANDS-FREE ACCESS
Information on collision de tection on a par ked
ve hicle (/ page 187). Pr
Pr
iming/deactiv
iming/deactiv atingtow
ating tow-awa
-a wa y pr ot
y pr otection
ection Multimedia system:
4 © 5
Settings 5
Quick access #
Prime or deactivate Tow-away protection.
To w- awa y protection is primed again in thefo llo w-
ing cases:
R The vehicle is unloc ked again.
R A door is opened.
R The vehicle is loc ked again.
% Ifqu ick access is una vailable, select theVehi-
cle submenu in theSettings main menu to
prime or deactivate tow- awa y protection. F
F
unction of int
unction of int er
erior pr ot
ior pr otection
ection When interior pr
otection is primed, a visual and
audible alarm is triggered if mo vement is de tected
in theve hicle interior.
Interior pr otection is primed automatically aTer
appr oximately ten seconds:
R aTer locking theve hicle with thekey
R aTer locking theve hicle using KEYLESS-GO
Interior pr otection is only primed when thefo llo w-
ing components are closed:
R doors
R tailgate
Interior pr otection is automatically deactivated:
R aTer pressing theÜ orp button on the
key
R aTer pressing the start/s top button with the
ke y in the st owage compartment
(/ page 151)
R aTer unlocking theve hicle using KEYLESS-GO
R when using HANDS-FREE ACCESS The
following situations can lead toafa lse alarm:
R when there are moving objects such as mas-
cots in theve hicle interior
R when a side wind owis open
R when a panoramic sliding sunroof is open Pr
Pr
iming/deactiv
iming/deactiv ating int
ating inter
erior pr ot
ior pr otection
ection Multimedia system:
4 © 5
Settings 5
Quick access #
Prime or deactivate Interior motion sensor .
Interior pr otection is primed again in thefo llowing
cases:
R The vehicle is unloc ked again.
R A door is opened.
R The vehicle is loc ked again.
% Ifqu ick access is una vailable, select theVehi-
cle menu under Settingstoprime or deacti-
va te interior pr otection. Opening and closing
101 101

Displa
Displa
y messag
y messag es P
es Possible causes/conseq
ossible causes/consequences and uences andM
MSolutions
Solutions #
Stop theve hicle immediately in accordance with the tra1c conditions. #
Close the bonnet.
A *T
hetailgate is open. #
Close theta ilgate.
Anti-theft alarm system
Malfunction *T
he anti-theT alarm system is malfunctioning. #
Consult a quali/ed specialist workshop.
¥
Top up washer fluid *T
hewasher 0uid le vel in thewa sher 0uid reser voir has dropped below the minimum. #
Top up thewa sher 0uid (/ page 302).
Wiper malfunctioning *The windscreen wiper is malfunctioning. #
Restart theve hicle.
If th e display message still appears: #
Consult a quali/ed specialist workshop. 380
380
Displ
aymessages and warning/indicator lamps

System limitations.................................. 232
A
A ctiv
ctiv e Ser
e Ser vice Sy
vice Sy st
stem PL
em PL US
US
see ASS YST PLUS
A
A ctiv
ctiv e Speed Limit Assist
e Speed Limit Assist
Display................................................... 203
Fu nction................................................ 203
A
A ctiv
ctiv eSt
e St eer
eer ing Assist
ing Assist
Ac tivating/deactivating.......................... 207
Ac tive Emer gency Stop Assist................ 208
Fu nction................................................ 206
System limits......................................... 206
A
A dap
dap tiv
tive br
e br ak
ake lights
e lights .................................... 194
A
A dap
dap tiv
tive cr
e cr uise contr
uise contr ol
ol
see Active Distance Assist DISTRONIC
A
A dditional door lock
dditional door lock ....................................... 82
ATer
ATer -sales
-sales ser
service
vice
see ASS YST PLUS
Air conditioning menu
Air conditioning menu Calling up.............................................. 143
Air dis
Air distr tribution
ibution
Setting................................................... 142
Setting (MBUX multimedia system)......... 144 Air inlet
Air inlet
see Air-water duct
Air pr
Air pr essure
essure
see Tyre pressure
Air v
Air v ents
ents
Ad justing (front).................................... .147
Ad justing (rear)...................................... 147
Air v
Air v ents
ents
see Air vents
Air
Air -conditioning syst
-conditioning syst em
em
see Climate cont rol
Air
Air -r
-recir
ecir culation mode (wit
culation mode (wit h
h/ne
/ne
par
par ticle
ticle pr
pre/lt
e/lt er)
er).......................................... 144
Air
Air -w
-wat
ater duct
er duct
Ke eping free.......................................... 303
Airbag
Airbag Activation................................................ 45
Fr ont airbag (driver, front passenger)........ 50
Installation locations................................ 50
Knee airbag............................................. 50
Overview.................................................. 50
PA SSENGER AIR BAG indicator la mps...... 54
Pr otection................................................ 51
Re duced pr otection.................................. 52 Side airbag.............................................. 50
Wi
ndow airbag......................................... 50
Air0 ow
Air0ow
Setting................................................... 142
Alar Alar m syst
m syst em
em
see ATA (anti-theT alarm system)
All-wheel dr
All-wheel dr ive
ive
see 4M ATIC
Ambient lighting
Ambient lighting Setting (MBUX multimedia system)........ .133
Andr
Andr oid A
oid A uto
uto
see Smartphone integ ration
Animals
Animals Pets in theve hicle.................................... 78
Anti-loc
Anti-loc k br
k br aking syst
aking syst em
em
see ABS (Anti-lock Braking System)
Anti-skid c
Anti-skid c hains
hains
see Sn owchains
Anti-t
Anti-theT heTprot
pr otection
ection
Ad ditional door loc k................................. 82
Immobiliser.............................................. 99
Anti-t
Anti-theT heTprot
pr otection
ection
see ATA (anti-theT alarm system) 422
422
Index

Anticipat
Anticipat
or
ory occupant pr ot
y occupant pr otection
ection
see PRE-SAFE ®
(anticipatory occu-
pant pr otection)
see PRE-SAFE ®
PLUS (anticipatory
occupant pr otection plus)
Apple CarPlay
Apple CarPlay ®
®
see Smartphone integ ration
Assist
Assist ance syst
ance syst ems
ems
see Driving saf ety sy stem
ASS YS
ASS YST PL
T PL US
US
Battery disconnection period s................ 299
Displaying the service due dat e.............. 298
Fu nction/no tes...................................... 298
Re gular maintenance work..................... 298
Special service requ irements................. 298
AT
ATA A(anti-t
(anti-theT heTalar
alarm syst
m syst em)
em)
Deactivating the alarm........................... 100
Fu nction.................................................. 99
Interior pr otection function.....................1 01
Priming/deactivating interior pr otec-
tion........................................................ 101
Priming/deactivating tow- awa y pro-
te ction................................................... 101
To w- awa y protection function................. 100 A
A TTENTION ASSIST TTENTION ASSIST
Function................................................ 195
Setting.................................................. .196
System limitations.................................. 195
A
A tt
tt ention assist
ention assist ant
ant
see ATTENTION ASSIST
A A ut ut hor
hor ised w
ised w ork
orkshop
shop
see Quali/ed specialist workshop
A
A ut
ut omatic car w
omatic car w ash mode
ash mode
Ac tivating............................................... 304
A
A ut
ut omatic co-dr
omatic co-dr iv
iver airbag
er airbag shut
shuto.
o.
Fu nction of co-driver airbag shuto........... 53
A
A ut
ut omatic dist
omatic dist ance contr
ance control
ol
see Active Distance Assist DISTRONIC
A
A ut
ut omatic dr
omatic dr iving lights
iving lights ................................ 131
A
A ut
ut omatic fr
omatic fr ont passeng
ont passeng er airbag
er airbagshut
shuto.
o.
PA SSENGER AIR BAG indicator la mps...... 54
A
A ut
ut omatic measur
omatic measur es
es aTer
aTer an accident
an accident........... .58
A
A ut
ut omatic mirr
omatic mirr or f
or folding function
olding function
Ac tivating/deactivating.......................... 141
A
A ut
ut omatic tr
omatic tr ansmission
ansmission
Drive prog rams..................................... .158
DY NAMIC SELECT switch....................... 158 Axle load
Axle load
Perm issible............................................ 349
Tr ailer operatio n.................................... .357 B
B
Bag hook
Bag hook..................................................... 122
Ball neck
Ball neck Folding out/in........................................ 238
B
B AS (Br
AS (Br ak
ake Assis
e Assist Syst t System)
em)........................... 190
Batt
Batt ery
ery
see High-voltage battery
Batt
Batt er
ery (high-v
y (high-v olt
oltag
age on-boar
e on-boar d electr
d electrical
ical
syst
syst em)
em)
see High-voltage battery
Batt
Batt er
ery (ke
y (ke y)
y)
Re placing................................................ .81
Batt
Batt er
ery (v
y (v ehicle)
ehicle)
No tes..................................................... 319
No tes (starting assis tance and charg-
ing)........................................................ 321
Belt
Belt
see Seat belt Index
423
423

Ac
tive Steering Assist cur rently
una vailable due tomultiple emer-
ge ncy stops........................................... 392
Ac tive Steering Assist cur rently
una vailable See Owner's Manual ............ 392
Ac tive Steering Assist inoperative...........3 92
Anti-theT alarm system Malfunction ....... 380
Apply brake todeselect Park (P) posi-
tion....................................................... .381
Apply brake toselect D or R ...................381
Apply brake toselect R .......................... 381
Beginning emer gency stop..................... 392
Blind Spot Assist cur rently una vailable
See Owner's Manual.............................. 393
Blind Spot Assist inoperative.................. 394
Blind Spot Assist not available when
to wing a trailer See Owner's Manual ...... 394
Cann otstart engine See Owner's
Manual................................................. .404 Charging
fault Please change charging
me thod See Owner's Manual .................371
Charging me thod cur rently una vaila-
ble Please try again or change charg-
ing me thod............................................ 371
Check brake pads See Owner's Man-
ual........................................................ .387
Cruise control and Limiter inoperative.... 388
Cruise control inoperative...................... 388
Cruise control o.................................... 388
DC charging inoperative Consult
wo rkshop ............................................... 371
Device de tected at diagnostics con-
nection See Owner's Manual................. .404
Fr ont-passenger airbag disabled See
Owner's Manual .................................... .360
Fr ont-passenger airbag enabled See
Owner's Manual .................................... .361
Hazard warning lamps malfunctioning .... 365Head-up display cur
rently una vailable
See Owner's Manual.............................. 378
Head-up display inoperative ...................378
High-voltage battery maintenance
re qu ired ur gentl y.No start in approx.
XXX km (red display message) ............... 375
High- voltage battery maintenance
re qu ired ur gentl y.No start in approx.
XXX km (yellow display message) ........... 375
High- voltage battery maintenance
re qu ired ur gentl y.Wi thout engine
re start, consult workshop ....................... 376
Limi ter inoperative................................. 389
Limiter passive....................................... 389
N permanently active Risk of vehicle
ro lling....................................................3 82
Not possible tounlock charging cable
See Owner's Manual.............................. 370
Only select Park (P) when vehicle is
stationary.............................................. 381 430 430
Index

QR code
rescue car d............................... 39
Quali/ed specialist workshop.................. .37
Ra ising................................................... 341
REACH regulation.................................... 38
Re gistration............................................. 38
Setting collision de tection (par ked
ve hicle).................................................. 187
St arting (emer gency ope ration mode ).... 151
St arting (start/stop but ton)................... 151
SV HC (substances of very high conce rn)..38
Switching o. (start/stop button)............ 182
Switching on (start/stop button)............ 150
To wing................................................... 243
Ve ntilating (con venience opening)........... .94
V
V ehicle batt ehicle batt ery
ery
see On-board electrical system battery (12 V)
V
V ehicle camera
ehicle camera
Information............................................ 188
V
V ehicle data
ehicle data
Displaying (DYNAMIC SELECT)............... 161
Roof load............................................... 354
Ve hicle height....................................... .354
Ve hicle length........................................ 354
Ve hicle widt h......................................... 354
Wheelbase............................................. 354 V V
ehicle dimensions
ehicle dimensions...................................... 354
V
V ehicle
ehicle identi/cation
identi/cation number
number
see VIN
V
V ehicle
ehicle identi/cation
identi/cation plate
plate
EU type appro val number....................... 349
Maximum gross vehicle weight............... 349
Pa int code............................................. 349
Pe rm issible axle load.............................. 349
VIN........................................................3 49
V
V ehicle key
ehicle key
see Key
V
V ehicle maint
ehicle maint enance
enance
see ASS YST PLUS
V
V ehicle sensors
ehicle sensors
Information............................................ 188
V
V ehicle soc ket
ehicle soc ket
Care...................................................... 307
Indicator lamps...................................... 171
V
V ehicle t ehicle t ool kit
ool kit
TIREFIT kit.............................................. 314
To wing eye............................................. 327
V V entilating
entilating
Con venience opening.............................. .94V
V
entilation
entilation
see Climate control
V
V ents
ents
see Air vents
VIN
VIN Identi/cation pla te................................. 349
Seat....................................................... 349
Wi ndsc reen............................................ 349
V V ision
ision
Demisting windo ws................................ 144 W
W
W
W ar
ar ning lamp
ning lamp
see Warning/indicator lamp
W
W ar
ar ning syst
ning syst em
em
see ATA (anti-theT alarm system)
W
W ar
ar ning tr
ning tr iangle
iangle
Re moving............................................... 311
Setting up.............................................. 312
W
W ar
ar ning/indicat
ning/indicat or lamp
or lamp
! ABSwarning lamp......................... 417
Ó Active Brake Assist warning lam p..4 16
J Brake system warning lamp (red)... 415 Index
449
449