2021 MERCEDES-BENZ A-CLASS HATCHBACK service

T
T
ec
ec hnology Fr
hnology Freq
eq uency r
uency r angeT r
ang eT ransmission output/magne
ansmission output/magne tic
tic/eld
/eld s
strtr eng th
ength
UMTS (Band I, III, VIII)+ 24 dBm (+1/-3 dB)
LT E (Band 1, 3, 7, 8, 20, 28) +23 dBm (±2 dB)
RAMSES (Router And Mobile SErviceS )GSM (E-GSM 850 / E-GSM 900, Class 4)
GSM (E-GSM 1800 / E-GSM 1900, Class 4) < +32.5 dBm (±1 dB)
< +29.5 dBm (±1 dB)
UMTS (WCDMA FDD I, II, III, IV, V,VIII, XIX, Class
3) < +23.5 dBm (±1 dB)
LT E (FDD B1, B2, B3, B4, B5, B7, B8, B9, B18,
B19, B21, B28, Class 3) < +23 dBm (±1 dB)
LT E (TDD B38, B40, B41, Class 3) < +23 dBm (±1 dB)
GNSS (1559–1610 MHz )R eceiving onlyInf Inf
or
ormation about t
mation about t he
hespeci/c
speci/c absorp
absorption r
tion rate
ate
Fo rFr ance onl y: The
values weredeterm ined and tested in acco rd-
ance with the Décr etn° 2019-1186 guideline re
ga rding the indication of the speci/c absor ption
ra te (SAR) of wireless vehicle components. 34 34
Gene
ral no tes

Diagnos
Diagnos
tics connection
tics connection
The diagnostics connection is a tech nical inter-
fa ce in theve hicle. It is used, forex ample, in the
cont ext of repair and maintenance workor for
re ading out vehicle data in a specialist workshop.
Diagnostic devices should therefore only be con-
nected in a quali/ed specialist workshop. &
W
WARNING
ARNING Risk of accident due tocon-
necting devices tothe diagnostics con-
nection
If yo u connect devices tothe diagnostics con-
nection of theve hicle, the function of vehicle
systems and operating saf ety may be
impaired. #
For saf etyre asons, werecommend that
yo u only use and connect products
appr ovedby yo ur Mercedes-Benz service
centre. &
W
WARNING
ARNING Risk of accident due toobjects
in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal.
This jeopardises the operating and road saf ety
of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. #
Always /t the 0oor mats securely and as
prescribed in order toensure that there
is alw ays su1cient room forth e pedals. #
Do not use loose 0oor mats and do not
place 0oor mats on top of one ano ther. *
N NOOTE
TE Battery discharging from using devi-
ces connected tothe diagnostics connec-
tion Using devices at
the diagnostics connection
drains the batter y. #
Check thech arge leve l of the batter y. #
Ifth ech arge leve l is lo w,charge the bat-
te ry, e.g. bydriving a considerable dis-
ta nce. Please also no
tethe information about the 12 V
battery and short-dis tance trips in the "Driving
and Parking" chap ter (/ page 169). General no
tes
39
39

Connecting and using ano
ther device with the
diagnostics connection can ha vethefo llowing
e.ects:
R Malfunctions in theve hicle system
R Perm anent damage tovehicle components
Please referto thewa rranty term s and conditions
fo rth is matter.
Moreo ver,connecting equipment tothe diagnos-
tics connection can lead toemissions monitoring
information being reset, forex ample. This may
lead totheve hicle failing tomeet there qu ire-
ments of the next emissions inspection during the
main inspection. Quali/ed
Quali/ed
specialis
specialist w
t work
ork shop
shop
A qu ali/ed specialist workshop has the necessary
special skills, tools and quali/cations tocor rectly
car ryout any necessary workon your vehicle.
This particular lyapplies tosaf ety-re leva nt wo rks.
Alw ays ha vethefo llowing workcar ried out on
yo ur vehicle at a quali/ed specialist workshop:
R Safety-re leva nt wo rks R
Service and maintenance work
R Repair work
R Modi/cations as well as installations and con-
ve rsions
R Workon electronic components
R Plug-in h
Plug-in h ybr
ybrid:
id:workon thehy brid system
Mercedes‑Benz recommends a Mercedes‑Benz
service cent re. V
V
ehicle r
ehicle r egis
egistrtration
ation
Mercedes-Benz may ask its service centres to
car ryout tech nical inspections on cer tain vehi-
cles. The quality or saf ety of theve hicle is
impr oved as a result of the inspection.
Mercedes-Benz can only inform you about vehicle
ch ecks if Mercedes-Benz has your registration
data.
It is possible that your vehicle has not yetbeen
re gistered in your name in thefo llowing cases:
R ifyo ur vehicle was not pur chased at an author-
ised specialist deale r. R
ifyo ur vehicle has not yetbeen examined at a
Mercedes-Benz service cent re.
It is advisable toregister your vehicle with a
Mercedes-Benz service cent re.
Inform Mercedes-Benz as soon as possible about
any change in address or vehicle ownership. Yo u
can do this at a Mercedes-Benz service centre,
fo rex ample. Corr Corr
ect use of t
ect use of t he v
he vehicle
ehicle
If yo ure mo veany warning stic kers,yo u or others
could failto recognise cer tain dangers. Lea ve
wa rning stic kers in position.
Obser vethefo llowing information in particular
when driving your vehicle:
R the saf ety no tes in this Owner's Manual, vehi-
cle-speci/c supplements and fu rther supple-
men tary documents
R tech nical data forth eve hicle
R tra1c rules and regulations
R laws and saf etystanda rds per taining tomo tor
ve hicles 40
40
Gene
ral no tes

Im
Im
plied w
plied w arr
arranty
anty
* NO
NOTE
TEDamage totheve hicle arising from
violation of these operating inst ructions. Damage
totheve hicle can arise from violation
of these operating inst ructions.
This damage is not co vered either bythe
Mercedes-Benz implied warranty or bythe
Ne w‑ or Used- Vehicle Warrant y. #
Follow the inst ructions in these operat-
ing inst ructions on proper operation of
yo ur vehicle as well as on possible vehi-
cle damage. QR code f
QR code f
or r
or rescue card
escue card
QR codes are attached in the fuel /ller 0ap and on
th e opposite side on the B-pillar. In theev ent of
an accident, rescue services can use the QR code
to quickly /nd the appropriate rescue card for
yo ur vehicle. The cur rent rescue card contains the
most impor tant information about your vehicle in
a compact form , e.g. thero uting of the electric
lines. Fu
rther information can be obtained at https://
www.mercedes-benz.de/qr-code. Dat
Dat
a st
a st or
orage
age Dat
Dat
a pr
a pr ocessing in t
ocessing in t he v
he vehicle
ehicle Electr
Electr
onic contr
onic contr ol units
ol units
Elect ronic cont rol units are /t tedinyour vehicle.
Control units process data which, forex ample,
th ey receive from vehicle senso rs,ge nerate them-
sel ves or exch ange between themsel ves. Some
cont rol units are requ ired forth e safe operation of
yo ur vehicle, some assist you when driving, such
as driver assistance systems, while others enable
con venience or inf otainment functions.
The following pr ovides you with general informa-
tion rega rding data processing in theve hicle.
Ad ditional information rega rding exactly which
data in your vehicle are collected, sa ved and
transmitted tothird parties, and for what purpose,
can be found in the information directly related to
th e functional characteristics in question in their
re specti veoperating instructions. This information
is also available online and, depending on the
ve hicle equipment, digitall y. P
P er
er sonal data
sonal data
Every vehicle is identi/ed bya uni queve hicle
identi/cation number. Depending on the countr y,
th is vehicle identi/cation number can be used by,
fo rex ample, go vernmental authorities todeter-
mine the identity of theow ner. There are other
possibilities touse data collected from theve hicle
to identify theow ner or driver, such as the licence
plate number.
Therefore, data generated or processed bycont rol
units may be attributable toa person or, under
cer tain conditions, become attributable toa per-
son. Depending on which vehicle data are availa-
ble, it may be possible tomake inferences about,
fo rex ample, your driving behaviour, your location,
yo ur route or your use patterns.
Leg Leg al r
al req
equir
uir ements r
ements r eg
egar
arding t
ding t he disclosur
he disclosur e of
e of
data
data
If legally requ ired todo so, manufacturers are, in
individual cases, legally obliged toprov ide go vern-
mental entities, upon requ est and totheex tent
re qu ired, data stored bythe manufacturer. For
ex ample, this may be the case during the in vesti-
ga tion of a criminal o.ence. 42 42
General no
tes

Go
vernmental entities are themsel ves, in individ-
ual cases and within the applicable legal frame-
wo rk, authorised toread out data from theve hi-
cle. In the case of an accident, information that
can help with an in vesti gation can, therefore, be
ta ke n from the airbag control unit, forex ample.
Oper
Oper ational dat
ational dat a in t
a in the v
he vehicle
ehicle
This is data rega rding the operation of theve hicle,
which ha vebeen processed bycont rol units.
This includes thefo llowing data, forex ample:
R vehicle status information such as the speed,
longitudinal acceleration, lateral acceleration,
number of wheel revo lutions or thefa stened
seat belts display
R ambient conditions, su chastemp erature, rain
sensor or distance sensor
Generall y,the use of these data is temp orar y;
th ey will not be stored be yond the period of oper-
ation and will only be processed within theve hicle
itself. Control units oTen contain data memories
fo rve hicle keys,fo rex ample. Their use permits
th ete mp orary or permanent documentation of
te ch nical information about theve hicle's operat- ing state, component loads, main
tenance requ ire-
ments and tech nical events or faults.
Depending on theve hicle equipment, thefo llo w-
ing data are stored:
R operating status of system components, such
as /ll le vels, tyre pressure or battery status
R malfunctions or faults in impor tant system
components, such as lights or brakes
R system reactions in special driving situations,
such as airbag depl oyment or the inter vention
of stability cont rol systems
R information on events leading tovehicle dam-
age
In cer tain cases, it may be requ ired tostore da ta
th at wo uld ha veotherwise been used only temp o-
rari ly. This may be the case if theve hicle has
de tected a malfunction, forex ample.
If yo u use services, such as repair services and
maintenance work, stored operational data as
we ll as theve hicle identi/cation number can be
re ad out and used. They can be read out by
service network emplo yees, such as workshops
and manu facturers or third parties, such as break- down services. The same is true in
the case of
wa rranty claims and quality assurance measures.
In general, there adout is per form ed via the legally
prescribed port forth e diagnostics connection in
th eve hicle. The operational data that are read out
document tech nical states of theve hicle or of
individual components and assist in the diagnosis
of malfunctions, compliance with warranty obli ga-
tions and quality impr ovement. Tothat end, these
data, in particular information about component
loads, tech nical events, malfunctions and other
fa ults may be transmitted along with theve hicle
identi/cation number tothe manufacturer. Fur-
th ermore, the manufacturer is subject toproduct
liability. Forth is reason the manufacturer also
uses operational data from theve hicle, forex am-
ple, forre calls. These data can also be used to
ex amine the customer's warranty and guarantee
claims.
Fa ult memories in theve hicle can be reset by a
service outl etor at your requ est as part of repair
or maintenance work. General no
tes
43 43

Conv
Conv
enience and inf ot
enience and inf otainment functions
ainment functions
Yo u can store con venience settings and individual
settings in theve hicle and change or reset them
at any time.
Depending on theve hicle equipment, this
includes thefo llowing settings, forex ample:
R seat and steering wheel positions
R suspension and climate cont rol settings
R individual settings, such as interior lighting
Depending on the selected equipment, you can
import data into vehicle inf otainment functions
yo urself.
Depending on theve hicle equipment, this
includes thefo llowing data, forex ample:
R multimedia data, such as music, /lms or pho-
tosfo r playback in an integ rated multimedia
system
R address book data for use in connection with
an integ rated hands-free system or an integ ra-
te d navigation system
R entered navigation destinations
R data about the use of Internet services These data
for con venience and inf otainment
functions may be sa ved locally in theve hicle or
th ey may be located on a device which you ha ve
connected totheve hicle, such as a smartphone,
USB 0ash drive or MP3 pla yer.Ifyo u ha veentered
th ese data yourself, you can dele tethem at any
time.
This data is transmitted from theve hicle tothird
parties only at your requ est. This applies, in par-
ticular, when you use online services in accord-
ance with the settings that you ha veselected.
Smar
Smar tphone int tphone int egr
egration (e.g. Andr
ation (e.g. Andr oid A
oid Aut
uto or
o or
Apple CarPlay
Apple CarPlay ®
®
)
)
If yo ur vehicle is accordingly equipped, you can
connect your smartphone or ano ther mobile end
device totheve hicle. You can then control them
by means of the control elements integ rated in
th eve hicle. Images and audio from the smart-
phone can be output via the multimedia system.
Cer tain information is simultaneously transfer red
to your smartphone. Depending on the type and
integ ration, this includes position data, day/night
mode and other general vehicle statuses. For
more information please consult the Owner's
Manual of theve hicle/inf otainment system. This integ
ration allo ws the use of selected smart-
phone apps, such as navigation or music pla yer
apps. There is no fu rther interaction between the
smartphone and theve hicle; in particular, vehicle
data is not directly accessible. The type of addi-
tional data processing is de term ined bythe pro-
vider of the app being used. Which settings you
can make, if an y,depends on the speci/c app and
th e operating system of your smartphone. Online ser Online ser
vices
vices W
W
ir
ireless ne
eless ne tw
twor
ork connection
k connection
If yo ur vehicle has a wireless network connection,
it enables data tobe exch anged between your
ve hicle and additional systems. The wireless net-
wo rkconnection is made possible bytheve hicle's
ow n transmitter and receiver or bya mobile end
device that you ha vebrought into theve hicle, for
ex ample, a smartphone. Online functions can be
used via the wireless network connection. This
includes online services and applications/apps
pr ov ided toyouby the manufacturer or by other
pr ov iders. 44 44
General no
tes

Manuf
Manuf
actur
acturer's ser
er's ser vices
vices
Re garding the manufacturer's online services, the
individual functions are described bythe manu-
fa cturer in a suitable place, forex ample, in the
Owner's Manual or on the manufacturer's web-
site, where there leva nt data pr otection informa-
tion is also given. Personal data may be used for
th e pr ovision of online services. Data are
ex ch anged via a secure connection, such as the
manufacturer's designated IT systems. Any per-
sonal data which are collected, processed and
used, other than forth e pr ovision of services, is
done so exclusively on the basis of legal permis-
sion. This is the case, forex ample, for a legally
prescribed emer gency call system, a cont ractual
ag reement or when consent has been given.
Yo u can ha veservices and functions, some of
which are subject toafe e, activated or deactiva-
te d. This excludes legally prescribed functions and
services, such as an emer gency call system.
Thir
Thir d par
d par ty ser
ty ser vices
vices
If yo u use online services from other pr oviders
(third parties), these services are there sponsibil-
ity of the pr ovider in question and subject tothat
pr ov ider's data pr otection conditions and term s of use. As a
general rule, the manufacturer has no
in0uence on the content exch anged.
Fo rth is reason, when services are pr ovided by
th ird parties, please ask the service pr ovider in
qu estion for information about the type, extent
and purpose of the collection and use of personal
data. Dat
Dat
a pr ot
a pr otection r
ection r ights
ights Depending on
your country or the equipment and
ra nge of functions of your vehicle as well as the
services you use and the services on o.er, you
are entitled todi.erent data pr otection rights.
Fu rther information on data pr otection and your
data pr otection rights can either be found on the
manufacturer's website or you will receive this
information as part of theva rious services and
service o.ers. There you will also /nd the contact
information forth e manufacturer and its data pro-
te ction o1cers.
At awo rkshop, forex ample, with the support of a
specialist and possibly for a fee, you can ha ve
data read out which is stored only locally in the
ve hicle. Cop
Cop
yr
yright
ight
Information on licences for free and open-source
soTware used in your vehicle can be found on the
data car rier in your vehicle document wallet and
with updates on thefo llowing website:
https://www.mercedes-benz.com/opensource General no
tes
45
45

To
impr oveprotection forch ildren younger than
12 years old or under 1.50 m in height,
Mercedes-Benz recommends you obser vethefo l-
lowing information:
R Always secure thech ild in a child restraint sys-
te m suitable forth is Mercedes-Benz vehicle.
R The child restraint system must be appropria te
to the age, weight and size of thech ild.
R The vehicle seat must be suitable for /tting a
ch ild restraint system (/ page 66).
Ac cident statistics show that children secured on
th ere ar seats are generally sa ferth an children
secured on the front seats. Forth is reason,
Mercedes-Benz st rongly advises that you /t a
ch ild restraint system toare ar seat.
The g
The g ener eneric t
ic ter
er m c
m c hild r
hild r es
estr
traint syst
aint syst em
em
The generic term child restraint system is used in
th is Owner's Manual. A child restraint system is,
fo rex ample:
R a baby car seat
R are ar wa rd-facing child seat
R afo rw ard-facing child seat R
ach ild booster seat with a backrest and seat
belt guide
Mercedes-Benz recommends using a child
booster seat with a backrest.
The child restraint system must be appropria te to
th e age, weight and size of thech ild.
Observ
Observ e law e laws and leg
s and leg al r
al req
equir
uir ements
ements
Alw ays obser vethe legal requ irements when
using a child restraint system in theve hicle.
Make sure that thech ild restraint system is
appro ved in accordance with theva lid test speci/-
ca tions and guidelines. Further information can
be obtained at a quali/ed specialist workshop.
Mercedes-Benz recommends that you use a
Mercedes-Benz Service Centre forth is purpose.
Onl
Onl y use appr ov
y use appr oved c
ed c hild r
hild r es
estrtraint syst
aint syst ems
ems
Only child restraint systems that meet thefo llo w-
ing UNECE standards are permitted for use in the
ve hicle:
R UN-R44
R UN-R129 (i-Size child restraint systems) In
fo rm ation on child restraint system appro val
categories and de tails on the appr oval label on
th ech ild restraint system (/ page 67). Det
Det
ecting r
ecting r isk
isks,av
s, avoiding dangoiding dang er
er Secur
Secur
ing syst
ing syst ems f
ems for c
or child r
hild r es
estrtraint syst
aint syst ems in
ems in
t
t he v
he v ehicle
ehicle
Only use thefo llowing securing systems forch ild
re straint systems:
R the ISOFIX or i-Size securing rings
R theve hicle's seat belt system
R theTo pTe ther anchorages
Fi tting an ISOFIX or an i-Size child restraint sys-
te m is prefer red.
Simply attaching tothe securing rings on theve hi-
cle can reduce therisk of /tting thech ild restraint
system incor rectl y.
When securing a child with the integ rated seat
belt of the ISOFIX or i-Size child restraint system,
al wa ys comply with the permissible gross weight
fo rth ech ild and child restraint system
(/ page 70). 62
62
Occupant saf
ety