2021 MAZDA MODEL CX-9 phone

Connected Service (If applicable)
▼Connected Service Overview
Connected Service Overview (U.S.A.)
There are several types of connected services available via Mazda Connect. Some services
may require you to download the MyMazda app to your smartphone and subscribe to the
services, while others may require you to pair your smartphone to the vehicle via
Bluetooth
®. In addition, on a regular basis and unless you opt-out, your vehicle will
automatically transmit certain geo-location, driving behavior data, and vehicle health
information to Mazda for product quality, data analysis, research, and product development.
Using the QR codes or URLs below, refer to the Connected Service Owner's Manual and
Privacy Policy for more de tails and opt-out options.
Connected Service Owner's Manual
https://www.mazdausa.com/static/manual s/mazda-connected-service/index.html
Connected Service Overview (Canada)
If your vehicle is equipped for connected services, there may be several types of connected
services available to you. The availability, terms and capability of connected services vary
by vehicle and other factors. Some services may require you to download the MyMazda app
to your compatible smartphone, purchase a subscription or be in a supported area with
wireless coverage, while others may require you to pair your smartphone to the vehicle via
Bluetooth
®. If your vehicle is equipped for connected services, certain data may be
collected and transmitted through the conn ected vehicle system, including, without
limitation, geo-location, driving behaviour data and vehicle health information. Please refer
to connected services terms and privacy policy available on the Mazda Canada website for
more details.
Connected Services owner’s manual:
Interior Features
Mazda Connect [Mazda Connect (Type B)]
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Wireless Charger (Qi)*
You can charge mobile devices such as
Smartphones which comply with the Qi
Wireless Charging standard.
Only use mobile devices that have a
maximum power consumption of 5 W, or
15 W or below. The maximum power
consumption differs depending on the
mobile device.
Charging areaLED indicatorPower button

WARNING
Radio waves from the Wireless Charger (Qi)
may affect the operation of medical
devices such as implanted-type cardiac
pacemakers or defibrillators.

Before using the Wireless Charger (Qi)
near people who use medical devices,
ask the medical device manufacturer or
your physician if radio waves from the
Wireless Charger (Qi) will
affect the
device.
 The Wireless Charger (Qi) can be disabled
to prevent it from affecting medical
devices. Consult an Authorized Mazda
Dealer for details.
Heed the following cautions. Otherwise,
the Wireless Charger (Qi) may malfunction
or be damaged, which could cause a fire,
burns due to heat generation, or an
accident such as electrical shock.
 Do not install, remove, disassemble, or
change the wiring of the Wireless
Charger (Qi). If the Wireless Charger (Qi)
needs to be installed or removed, consult
an Authorized Mazda Dealer.
 Do not use the Wireless Charger (Qi)
when it is malfunctioning. In addition, if
smoke, abnormal noise, or abnormal
smell is emitted from the Wireless
Charger (Qi), stop the vehicle in a safe
place, switch the ignition OFF, and
consult an Authorized Mazda Dealer.
 When using the Wireless Charger (Qi) to
store items on, turn
off the Wireless
Charger (Qi).
 Do not place any metal object between
the charging area and the mobile device.
Also, do not apply items such as a
metallic sticker to the Wireless Charger
(Qi).
Interior Features
Interior Equipment
*Some models.5-63
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8
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on
equipment.
Customer Assistance......................... 8-2 Customer Assistance
(U.S.A.)........................................ 8-2
Customer Assistance
(Canada)....................................... 8-7
Customer Assistance (Puerto
Rico)........................................... 8-10
Customer Assistance
(Mexico)..................................... 8-11
Mazda Importer/Distributors........ 8-13 Importer/Distributor................... 8-13
Reporting Safety De fects................ 8-14
Reporting Safety Defects
(U.S.A.)...................................... 8-14
Reporting Safety Defects
(Canada)..................................... 8-15
Warranty.......................................... 8-16 Warranties for Your Mazda.........8-16
Outside the United States/
Canada........................................ 8-17
Registering Your Vehicle in A
Foreign Country (Except United
States and Canada)..................... 8-18
Add-On Non-Genuine Parts and
Accessories................................. 8-19
Cell Phones....................................... 8-20
Cell Phones Warning.................. 8-20
Event Data Recorder.......................8-21 Event Data Recorder (U.S.A. and
Canada)....................................... 8-21
Recording of Vehicl e Data.............. 8-22
Recording of Vehicle Data..........8-22
Uniform Tire Quality Grading System
(UTQGS).......................................... 8-23 Uniform Tire Quality Grading
System (UTQGS)....................... 8-23
Tire Information (U.S.A.)............... 8-25 Tire Labeling.............................. 8-25
Location of the Tire Label
(Placard)..................................... 8-30
Tire Maintenance........................ 8-33
Vehicle Loading.......................... 8-36
Steps for Determining the Correct
Load Limit.................................. 8-41
Declaration of Conf ormity..............8-42
Declaration of Conf ormity......... 8-42
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conditions in accordance with a certified physician, you can reach Mazda North American
Operations by one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.

E-mail: click on “Contact Us” located on the bottom of the page at www.mazdausa.com
under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please contact your nearest Mazda Distributor.
▼ STEP 3: Contact Bett
er Business Bureau (BBB)
Mazda North American Operations realizes that mutual agreement on some issues may not
be possible. As a final step to ensure that your concerns are being fairly considered, Mazda
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Canada)
▼Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tool
s to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfactio n cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
▼ STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the ow
ner of the dealership or its General Manager.
▼STEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance,
ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).
▼ STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact
the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refe r to the Vehicle Identification Number on
page 9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem a nd/or cause of dissatisfaction

The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.

Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
▼ STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER,
then please contact the GENERAL
MANAGER of the dealership or the OWNER.
▼ STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative.
Refer to Importer/Distributor on page 8-13.

Please help us by providing the following information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted
on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Mexico)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
▼Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda
Dealer. This is the quickest and best way to
address the issue.
If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then pl ease contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical condition in
accordance with a certified physician you must contact your dealership in order to avoid
the potential loss of the warranty of your vehicle which may occur if some third party is
hired by the customer to make any modifications to this system.

Log on: at www.mazdamexico.com.mx

Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.

E-mail: click on “Contactanos” at the top of the page at www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA (62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe Cuajimalpa, Delegación Cuajimalpa de Morelos, Ciudad
de México, CP 05348
Tel: Customer Assistance
Customer Information and Reporting Safety Defects
Customer Assistance
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01 800 01 MAZDA(62932).

In order to serve you efficiently and effectively, please help us by providing the following
information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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