
Possible Cause and Resolution
Symptom
I cannot stream audio from my Bluetooth
device. –
Incompatible device.
•Check the compatibility of your device on our website.
– Device not connected.
•Pair your device. See Phone (page 502).
– Media player not running.
•Start the media player on your device.
The system does not recognize the music on
my device. –
Missing or incorrect audio file metadata, for example artist, song title\
, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
– Copyright protected files.
•Use a device that contains files that are not copyright protected.
– Unsupported file format.
•Repair or convert the files to a supported format.
See Entertainment (page 487).
– Device indexing required.
•Re-index your device.
See Settings (page 515).
– Device lock screen enabled.
•Unlock your device before connecting it.
521
Navigator (TB9) Canada/United States of America, enUSA, First-Printing SYNC™ 3

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear excessive background
noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell phone. Refer to your cell phone's
user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the other person but
they cannot hear me.
During a call, I cannot hear the other person
and they cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and open the door. Close the door and lock
the vehicle. Wait until the touchscreen is off and any illuminated USB ports are not
illuminated. Unlock the vehicle, switch the ignition on and try again.
I cannot download phonebook. –Incompatible cell phone.
•Check the compatibility of your cell phone on our website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your cell phone. Refer to your cell phone's
user manual.
523
Navigator (TB9) Canada/United States of America, enUSA, First-Printing SYNC™ 3

Personal Profiles (If Equipped)
Possible Cause and Solution
Symptom
You have not set up Personal Profiles.
I cannot create a profile. You entered an invalid profile.
You did not select a memory button when prompted.
You did not have the ignition on or in park (P), or you shifted out par\
k (P) when creating a
profile.
Personal Profiles has been switched off.
You did not select the lock button on the remote control.
I cannot link a remote control. The remote control selected was already associated with another profile \
and the system
declined to overwrite.
The system performed a profile recall when linking a remote control.
You did not have the ignition on or in park (P), or you shifted out par\
k (P) when creating a
profile.
You are using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do not save. A different personal profile is active. Another user changed the settings for the wrong personal profile.
531
Navigator (TB9) Canada/United States of America, enUSA, First-Printing SYNC™ 3

Possible Cause and Solution
Symptom
You did not create a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You did not link the memory button you are using to a profile.
You did not link the remote control you are using to a profile.
You are using the wrong remote control.
You are pressing a button other than the unlock or remote start on a link\
ed remote control.
You deleted the personal profile.
You switched the personal profiles off.
My preset positions recall, but my profile does
not.
The vehicle is in motion.
My profile recalls but my preset positions do
not. The preset positions are the same as the guest or previously active prof\
ile.
Unlink and relink your remote control in the Personal Profiles menu. You may need to see
your authorized dealer.
I lost a remote control.
You erased and reprogrammed the remote controls. This could happen if you\
let a dealership
add a new remote control to replace a lost one.
I lost all profiles.
Someone performed a master reset without your knowledge.
532
Navigator (TB9) Canada/United States of America, enUSA, First-Printing SYNC™ 3

PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH
LINCOLN PROTECT EXTENDED SERVICE
PLAN.
Lincoln Protect Extended Service Plans
(U.S. Only)
Lincoln Protect means peace of mind. It’
s the
extended service plan backed by the Lincoln
Motor Company, and provides more
protection beyond the New Vehicle Limited
Warranty coverage. When you visit your
Lincoln Dealer, insist on genuine Lincoln
Protect extended service plans!
Lincoln Protect Extended Service Plan Can
Quickly Pay for Itself
One trip to the Service Center could easily
exceed the price of your Lincoln Protect
extended service plan. With Lincoln Protect
you minimize your risk for unexpected repair
bills and rising repair costs. Up to 1000+ Covered Vehicle Components
There are four mechanical Lincoln Protect
extended service plans with different levels
of coverage. Ask your authorized dealer for
details.
1.
PremiumCARE - Our most comprehensive
coverage. With over 1,000 covered
components, this plan is so complete it’ s
probably easier to list what’ s not covered.
2. ExtraCARE - Covers 113 components, and
includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Lincoln Protect extended service plans are
honored by all authorized Lincoln dealers in
the U.S., Canada and Mexico.
That means you get:
• Reliable, quality service at any Lincoln or
Ford dealership.
• Repairs performed by factory trained
technicians, using genuine parts. Rental Car Reimbursement
1st day Rental Benefit
If you bring your car into your dealer for
service, we
’ll give you a loaner to use for the
day.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including bumper to bumper
warranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance, including:
• Towing, flat-tire change and battery jump
starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Assistance for taxi, shuttle, rental car
coverage and other transportation.
536
Navigator (TB9) Canada/United States of America, enUSA, First-Printing Lincoln Protect

Check Every Month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level.
Fuel and water separator. Drain if necessary (or if indicated by the information display). Holes and slots in the tail pipe to make sure they are functional and clear of debris. Check Every Six Months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
541
Navigator (TB9) Canada/United States of America, enUSA, First-Printing Scheduled Maintenance

3
360 Degree Camera...................................269
Advanced Camera Views.................................270
Automatic 360 Degree Camera
Activation.........................................................269
Camera Views.....................................................269
Front Camera.......................................................270
Keep Out Zone....................................................270
Side Camera.........................................................271
4
4WD See: Four-Wheel Drive......................................233
9
911 Assist...........................................................67
A
A/C See: Climate Control..........................................166
About This Manual
............................................9
ABS See: Brakes...........................................................241 ABS driving hints
See: Hints on Driving With Anti-Lock
Brakes...............................................................242
Accessories...................................................534
Accessories See: Replacement Parts Recommendation......17
ACC See: Using Adaptive Cruise Control..............
273
Active Park Assist
.........................................258
Using Active Park Assist...................................259
Adaptive Headlamps.....................................113 Speed Dependent Lamps..................................113
Adjustable Pedals
.........................................105
Adjusting the Headlamps..........................392
Horizontal Aim Adjustment..............................394
Vertical Aim Adjustment...................................392
Adjusting the Pedals....................................105
Adjusting the Steering Wheel.....................101 End of Travel Position.........................................101
Memory Feature...................................................101
AFS See: Adaptive Headlamps.................................113
Airbag Disposal
...............................................66
Air Conditioning See: Climate Control..........................................166
Air Filter See: Changing the Engine Air Filter..............382 Alarm
See: Anti-Theft Alarm...........................................97
Ambient Lighting
............................................115
Adjusting the Brightness....................................116
Changing the Color.............................................116
Switching Ambient Lighting Off........................116
Switching Ambient Lighting On........................116
Anti-Theft Alarm
..............................................97
Arming the Alarm..................................................97
Disarming the Alarm............................................98
Using the System..................................................97
Appendices....................................................584
Apps.................................................................512 SiriusXM Traffic and Travel Link.......................513
Using Apps on an Android Device.................513
Using Apps on an iOS Device.........................512
Using Mobile Navigation on an Android
Device................................................................513
At a Glance........................................................21
Audible Warnings and Indicators
..............133
Headlamps On Warning Chime.......................133
Keyless Warning Alert........................................133
Parking Brake On Warning Chime..................133
Audio Control
.................................................102
You can operate the following functions with
the control:.......................................................102
Audio System
.................................................461
General Information............................................461
621
Navigator (TB9) Canada/United States of America, enUSA, First-Printing Index

Audio Unit......................................................462
Adjusting the Volume........................................462
Changing Radio Stations..................................462
Locking the Rear Audio Controls...................463
Rear Passenger Audio Controls - Vehicles with: Second Row Center Console...........464
Rear Seat Audio Controls - Vehicles without: Second Row Center Console.....................463
Selecting the Audio Modes.............................463
Switching the Audio Unit On and Off............
463
Using Seek, Fast Forward and Reverse.......463
Auto Hold
.......................................................245
Using Auto Hold.................................................246
Autolamps.........................................................111 Windshield Wiper Activated Headlamps........111
Automatic Climate Control.........................166 Accessing Rear Climate Controls...................166
Accessing the Climate Control Menu............166
Setting the Blower Motor Speed....................
166
Setting the Temperature...................................166
Switching Auto Mode On and Off...................166
Switching Defrost On and Off..........................167
Switching Maximum Air Conditioning On and Off.......................................................................168
Switching Recirculated Air On and Off..........168
Switching the Air Conditioning On and Off.......................................................................167
Switching the Heated Seats On and Off.......168 Switching the Ventilated Seats On and
Off.......................................................................168
Automatic High Beam Control....................117
Automatic High Beam Control Indicators.......................................................118
Automatic Transmission
..............................227
Automatic Transmission Adaptive
Learning...........................................................232
Brake-Shift Interlock Override.........................
231
If Your Vehicle Gets Stuck in Mud or Snow.................................................................232
SelectShift™ Automatic Transmission............230
Understanding the Shift Positions of your Automatic Transmission...............................227
Automatic Transmission Fluid Check............................................................388
Auto-Start-Stop..............................................212 Disabling Auto-Start-Stop..................................214
Enabling Auto-Start-Stop...................................212
Autowipers......................................................107 Autowipers Settings............................................107
B
Battery See: Changing the 12V Battery......................390
Blind Spot Information System.................288 ........................................................................\
........288 Blind Spot Information System with Trailer
Tow....................................................................289
Switching the System On and Off..................292
System Errors......................................................292
Using the Blind Spot Information System..............................................................288
BLIS See: Blind Spot Information System..............288
Body Styling Kits...........................................406
Bonnet Lock See: Opening and Closing the Hood............377
Booster Seats..................................................39 Types of Booster Seats.......................................39
Brake Fluid Check........................................389 Brake Fluid Service Interval.............................390
Brakes..............................................................241 General Information............................................241
Breaking-In.....................................................342
Bulb Specification Chart..............................451
C
Canceling the Set Speed
...........................273
Capacities and Specifications...................440 Air Conditioning System...................................440
Alternative Engine Oil for Extremely Cold
Climates............................................................444
Automatic Transmission.....................................441
622
Navigator (TB9) Canada/United States of America, enUSA, First-Printing Index