2021 LINCOLN NAUTILUS phone

Emergency Call Requirements
...................73
Emergency Call Limitations .........................
74
Keys and Remote Controls
Remote Control Limitations .........................
75
Using the Remote Control ...........................
75
Sounding the Panic Alarm ...........................
76
Locating Your Vehicle ...................................
76
Changing the Remote Control Battery ........................................................................\
.
76
Replacing a Lost Key or Remote Control ........................................................................\
.
77
Programming the Remote Control .............
77
Keys and Remote Controls – Troubleshooting .........................................
79
Phone as a Key
What Is Phone As a Key ...............................
80
Phone as a Key Limitations .........................
80
Programming Your Phone ..........................
80
Using the Valet Mode ....................................
81
Using the Backup Start Passcode ..............
81
Phone as a Key – Troubleshooting ...........
82MyKey™
Principle of Operation
..................................
84
Creating a MyKey ..........................................
85
Clearing All MyKeys ......................................
86
Checking MyKey System Status ................
87
Using MyKey With Remote Start Systems ........................................................................\
.
87
MyKey – Troubleshooting ............................
87
Doors and Locks
Operating the Doors From Outside Your Vehicle .........................................................
89
Operating the Doors From Inside Your Vehicle .........................................................
90
Autounlock ......................................................
90
Autolock ............................................................
91
Mislock ..............................................................
91
Doors and Locks Audible Warnings ..........
91
Doors and Locks – Troubleshooting .........
91
Keyless Entry
Keyless Entry Limitations .............................
93
Keyless Entry Settings ..................................
93Using Keyless Entry
......................................
93
Keyless Entry – Troubleshooting ...............
94
Keyless Entry Keypad
What Is the Keyless Entry Keypad .............
95
Keyless Entry Keypad Limitations .............
95
Locating the Keyless Entry Keypad ..........
95
Keyless Entry Keypad Master Access Code ........................................................................\
95
Keyless Entry Keypad Personal Access Codes ...........................................................
96
Using the Keyless Entry Keypad ................
97
Keyless Entry Keypad – Troubleshooting ........................................................................\
98
Easy Entry and Exit
How Does Easy Entry and Exit Work ........
99
Switching Easy Entry and Exit On and Off ........................................................................\
99
Liftgate
Liftgate Precautions ....................................
100
Opening the Liftgate ...................................
100
Setting the Liftgate Opening Height .......
102
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2021 Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Table of Contents

Adjusting the Sound Settings
..................424
Setting the Clock and Date ......................
425
AM/FM Radio ................................................
425
Switching the Display On and Off ..........
426
Digital Radio .................................................
426
Satellite Radio ..............................................
427
Identifying the Audio Unit .........................
429
Information and Entertainment Display Overview
Information and Entertainment Display Precautions ................................................
431
Information and Entertainment Display Limitations ..................................................
431
Status Bar ......................................................
432
Feature Bar ...................................................
433
Accessing Feature Drawers .....................
433
Information On Demand Screen .............
433
Voice Interaction
What is Voice Interaction ..........................
435
Setting the Wake Word ..............................
435
Beginning a Voice Interaction ..................
435Voice Interaction Examples
......................
435
Phone
Phone Precautions ......................................
437
Connecting Your Phone .............................
437
Phone Menu ..................................................
437
Making and Receiving a Phone Call ......
439
Sending and Receiving a Text Message .......................................................................
441
Switching Text Message Notification On and Off .......................................................
442
Bluetooth®
Connecting a Bluetooth® Device ............
443
Playing Media Using Bluetooth® .............
443
Apps
App Precautions ..........................................
444
App Requirements ......................................
444
Accessing Apps ...........................................
444
Enabling Apps on an iOS Device ............
444
Enabling Apps on an Android Device ......................................................................
444
Switching Apple CarPlay On and Off ......
445Switching Android Auto On and Off
......
445
Personal Profiles
How Do Personal Profiles Work ..............
447
Enabling or Disabling Personal Profiles ......................................................................
447
Creating a Personal Profile .......................
447
Linking or Unlinking a Personal Profile to a Remote Control ....................................
448
Linking or Unlinking a Personal Profile to a Device ....................................................
448
Navigation
Accessing Navigation ................................
449
Navigation Map Updates ..........................
449
Adjusting the Map .......................................
449
Live Traffic .....................................................
449
Setting a Destination ..................................
449
Waypoints .....................................................
450
Route Guidance ............................................
451
Vehicle System Updates
Updating the Vehicle Systems Wirelessly ......................................................................
452
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2021 Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Table of Contents

If you require assistance or clarification on
policies or procedures, please contact the
customer relationship center.
United States
Lincoln Motor Company
Lincoln Concierge
P.O. Box 6248
Dearborn, MI 48126
1-800-521-4140
www.owner.lincoln.com
Canada
Lincoln Motor Company
Customer Relationship Center
P.O. Box 2000
Oakville, Ontario L6K 0C8
1-800-387-9333
TDD for the hearing impaired:
1-888-658-6805
www.lincolncanada.com
Europe
Telephone: 02035644444
E-mail: [email protected]
Twitter: @forduk
Australia
Ford Motor Company
Attention: Customer Relationship Centre
Private Mail Bag 5
Fairlane Business Park #3
Campbellfield, Victoria, 3061
Telephone: 13 3673 (FORD)
E-mail: [email protected]
New Zealand
Ford Motor Company
Attention: Customer Relationship Centre
Private Bag 76912
Manukau City 2241
Telephone: 0800 367 369 (FORDNZ)
E-mail: [email protected]
Asia Pacific
E-mail: [email protected]
Caribbean, Central America and Israel
Ford Motor Company
Ford Export Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Fax: (313) 390-0804
Telephone: (313) 594-4857
E-mail: [email protected]
U.S. Virgin Islands and Puerto Rico
Ford Motor Company
Ford Export Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (800) 841-3673
E-mail: [email protected]
Argentina
Telephone: 0800-888-3673
Brazil
www.ford.com.br
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2021 Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Contacting Us

North Africa
E-mail: [email protected]
Sub-Saharan Africa
E-mail: [email protected]
Puerto Rico
Ford International Business Development,
Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
1-800-392-3673 (FORD)
Fax: (313) 390-0804
E-mail: [email protected]
www.ford.com.pr
Middle East
Ford Middle East Customer Relationship
Center
P.O. Box 21740
Dubai, United Arab Emirates
Telephone: 80004441066
Toll-free number for the Kingdom of Saudi
Arabia: 8008443673
Mobily and Zain cell phone users in Saudi
Arabia: 800850078
Kuwait: 22280384
Local telephone number for Kuwait: +965 1
898900
Fax: +971 4 3327266
E-mail: [email protected]
www.me.ford.com
South Korea
Telephone: +82-02-1600-6003
E-mail: [email protected] Automotive Financial Services
- US Only
Lincoln Automotive Financial Services offers
a full range of financing and lease plans to
help you acquire your vehicle. We are
dedicated to providing answers, information
and a truly extraordinary experience.
For assistance call 1-888-498-8801, or for
more information about Lincoln Automotive
Financial Services and access to an account
manager, visit www.lincoln.com/finance.
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2021 Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Contacting Us

CONNECTED VEHICLE DATA
The modem has a SIM. The
modem was enabled when your
vehicle was built and periodically
sends messages to stay connected to the
cell phone network, receive automatic
software updates and send vehicle-related
information to us, for example diagnostic
information. These messages could include
information that identifies your vehicle, the
SIM and the electronic serial number of the
modem. Cell phone network service
providers could have access to additional
information, for example cell phone network
tower identification. For additional
information about our privacy policy, visit
www.ConnectedLincoln.com or refer to your
local Lincoln website.
Note: The modem continues to send this
information unless you disable the modem
or stop the modem from sharing vehicle data
by changing the modem settings.
Note: The service can be unavailable or
interrupted for a number of reasons, for
example environmental or topographical
conditions and data plan coverage. Note:
To find out if your vehicle has a
modem, visit www.ConnectedLincoln.com.
MOBILE DEVICE DATA
If you connect a mobile device to your
vehicle, you can display data from your
device on the touchscreen for example,
music and album art. You can share your
vehicle data with mobile apps on your device
through the system. See Apps.
The mobile apps function operates by your
connected device sending data to us in the
United States. The data is encrypted and
includes, for example, the vehicle
identification number of your vehicle, the
SYNC module serial number, odometer,
enabled apps, usage statistics and
debugging information. We retain it only as
long as necessary to provide the service, to
troubleshoot, for continuous improvement
and to offer you products and services that
may be of interest to you according to your
preferences and where allowed by law. If you connect a cell phone to the system,
the system creates a profile that links to that
cell phone. The cell phone profile enables
more mobile features and efficient operation.
The profile contains, for example data from
your phonebook, read and unread text
messages and call history, including history
of calls when your cell phone was not
connected to the system.
If you connect a media device, the system
creates and retains a media device index of
supported media content. The system also
records a short diagnostic log of
approximately 10 minutes of all recent system
activity.
The cell phone profile, media device index
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when you
connect your cell phone or media device. If
you no longer plan to use the system or your
vehicle, we recommend you use the master
reset function to erase the stored
information. See Settings.
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See Adjusting the Volume (page 423).
A
See
Beginning a Voice Interaction (page 435).
B
See
Making and Receiving a Phone Call (page 439).
C
See
Selecting the Audio Source (page 423).
D
See
Accessing Navigation (page 449).
E
See
Switching Adaptive Cruise Control On and Off (page 256).
F
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2021 Nautilus (CD9) Canada/United States of America, enUSA, Edition date: 202011, First-Printing Visual Search

HOW DOES 911 ASSIST WORK
If a crash deploys an airbag, excluding knee
airbags and rear inflatable seatbelts, or
activates the fuel pump shut-off, your vehicle
may be able to contact emergency services
by dialing 911 through a paired and
connected Bluetooth-enabled phone.
Not all crashes will deploy an airbag or
activate the fuel pump shut-off. If a
connected cell phone sustains damage or
loses its connection to SYNC during a crash,
SYNC will search for and try to connect to a
previously paired cell phone. SYNC will then
attempt to call the emergency services.
Before making the call:
•
SYNC provides about 10 seconds to
cancel the call. If you fail to cancel the
call, SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call 911,
to cancel the call, press Cancel on your
screen or press and hold the phone
button on your steering wheel." If you do not cancel the call and SYNC makes
a successful call a pre-recorded message
plays for the 911 operator. The occupants in
your vehicle are able to talk with the
operator. Be prepared to provide your name,
phone number and location immediately
because not all 911 systems are capable of
receiving this information electronically.
During an emergency call the system
transmits vehicle data to the emergency
service.
EMERGENCY CALL
REQUIREMENTS
WARNING: Do not wait for 911 Assist
to make an emergency call if you can do
it yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional. WARNING: Always place your phone
in a secure location in your vehicle so it
does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly. WARNING: Unless the 911 Assist
setting is set on before a crash, the system
will not dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash.
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth enabled phone
must have the ability to make and
maintain an outgoing call at the time of
the incident.
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•
A connected Bluetooth enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power and
be located in the U.S., Canada or in a
territory in which 911 is the emergency
number.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is switched off and the phone is
connected to SYNC, an icon displays on the
status bar.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
EMERGENCY CALL LIMITATIONS
The SYNC 911 Assist feature only operates
in the U.S., Canada or in a territory in which
911 is the emergency number. •
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC system
has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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