Utilizing the Mediation/Arbitration Program
(Canada Only) ..........................................362
Getting Assistance Outside the U.S. and Canada ......................................................
363
Ordering Additional Owner's Literature ......................................................................
365
Reporting Safety Defects (U.S. Only) ......
366
Reporting Safety Defects (Canada Only) ......................................................................
366
Fuses
Fuse Specification Chart ...........................
368
Changing a Fuse ..........................................
381
Maintenance
General Information ....................................
384
Opening and Closing the Hood ..............
384
Under Hood Overview ...............................
386
Engine Oil Dipstick ......................................
387
Engine Oil Check .........................................
387
Oil Change Indicator Reset ......................
388
Changing the Engine Air Filter ................
389
Engine Coolant Check ...............................
390
Automatic Transmission Fluid Check ......
395Brake Fluid Check
......................................
395
Power Steering Fluid Check ....................
396
Changing the 12V Battery .........................
397
Adjusting the Headlamps .........................
399
Washer Fluid Check ....................................
401
Fuel Filter .......................................................
401
Checking the Wiper Blades .......................
401
Changing the Front Wiper Blades - Vehicles Without: Heated Wiper Blades
.......................................................................
401
Changing the Front Wiper Blades - Vehicles With: Heated Wiper Blades
......................................................................
402
Changing the Rear Wiper Blades ...........
403
Changing a Bulb ..........................................
403
Vehicle Care
General Information ....................................
404
Cleaning Products ......................................
404
Cleaning the Exterior .................................
405
Waxing ...........................................................
406
Cleaning the Engine ...................................
407
Cleaning the Windows and Wiper Blades ......................................................................
407 Cleaning the Interior
..................................
408
Cleaning the Instrument Panel and Instrument Cluster Lens ........................
408
Cleaning Leather Seats .............................
409
Repairing Minor Paint Damage .................
410
Cleaning the Wheels ...................................
410
Vehicle Storage ............................................
410
Body Styling Kits ...........................................
412
Wheels and Tires
General Information .....................................
413
Tire Care .........................................................
415
Using Summer Tires ...................................
427
Using Snow Chains ....................................
428
Tire Pressure Monitoring System ...........
430
Changing a Road Wheel ............................
434
Technical Specifications ............................
442
Capacities and Specifications
Engine Specifications - Excluding: Plug-In Hybrid Electric Vehicle (PHEV) ............
444
Engine Specifications - Plug-In Hybrid Electric Vehicle (PHEV) ..........................
445
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Aviator (CTV) Canada/United States of America, enUSA, Edition date: 202007, Second-Printing Table of Contents
Maintenance
Action
Message
Stop your vehicle as soon as safely possible and turn off the engine. Check the oil level. If
this message stays on or continues to come on with your engine running, \
have the system checked as soon as possible.
Low Engine Oil Pressure
The engine oil life is low and needs to be changed soon. See General Maintenance
Information (page 564).
Change Engine Oil Soon
The engine oil life is low and needs to be changed immediately. See General MaintenanceInformation
(page 564).
Oil Change Required
The brake fluid level is low and the brake system should be inspected immediately.
See
Brake Fluid Check (page 395).
Brake Fluid Level Low
The brake system needs servicing. Stop the vehicle in a safe place. Have the system checked as soon as possible.
Check Brake System
The engine coolant temperature is excessively high.
Engine Coolant Over Temperature
The washer fluid is low and needs to be refilled.
Washer Fluid Level Low
Indicates that your vehicle is still in Transport mode. This may not allow some features tooperate properly. Have the system checked as soon as possible.
Transport Mode Contact Dealer
Indicates that your vehicle is still in Factory mode. This may not allow some features to operateproperly. Have the system checked as soon as possible.
Factory Mode Contact Dealer
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When the electric-only range reaches zero,
the powertrain system switches to hybrid
operation. This means the energy you gain
from plugging in and charging your vehicle
is now gone. Both the gasoline engine and
electric motor power your vehicle and
maximize fuel economy during hybrid
operation. Hybrid operation provides some
electric-only driving as the powertrain system
maintains the high voltage battery charge
level within functional limits.
Low Engine Use
The low engine use mode properly lubricates
the engine at sufficient temperature and
activates when you drive your vehicle with
limited engine operation. When in low engine
use mode, your vehicle runs the engine as
necessary. When low engine use mode
begins, a message appears in the information
display. If low engine use mode does not
complete before you switch your vehicle off,
it continues the next time you start your
vehicle and the message reappears. See
Information Messages (page 140). Pure EV mode is not available during low
engine use mode.
Note:
Cold temperatures affect the engine
warm up time and the low engine use mode
could operate more frequently.
Note: An oil change is not required but gives
you the option of not running a low engine
use cycle. Resetting the oil life monitoring
system suspends the low engine use mode.
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Note:
If the oil level is between the
maximum and minimum marks, the oil level
is acceptable. Do not add oil.
Note: The oil consumption of new engines
reaches its normal level after approximately
3,000 mi (5,000 km).
Adding Engine Oil WARNING:
Do not remove the filler
cap when the engine is running.
Do not use supplemental engine oil additives
because they are unnecessary and could
lead to engine damage that may not be
covered by the vehicle Warranty. Only use oils certified for gasoline engines
by the American Petroleum Institute (API).
An oil with this trademark symbol conforms
to the current engine and emission system
protection standards and fuel economy
requirements of the International Lubricants
Specification Advisory Committee (ILSAC).
To top up the engine oil level do the
following:
1. Clean the area surrounding the engine
oil filler cap before you remove it.
2. Remove the engine oil filler cap.
See
Under Hood Overview (page 386). Turn
it counterclockwise and remove it. 3. Add engine oil that meets our
specifications.
See Capacities and
Specifications (page 450). You may have
to use a funnel to pour the engine oil into
the opening.
4. Recheck the oil level.
5. If the oil level is correct, replace the dipstick and make sure it is fully seated.
6. Replace the engine oil filler cap. Turn it clockwise until you feel a strong
resistance.
Note: Do not add oil further than the
maximum mark. Oil levels above the
maximum mark may cause engine damage.
Note: Make sure you install the oil filler cap
correctly.
Note: Soak up any spillage with an
absorbent cloth immediately.
OIL CHANGE INDICATOR RESET
Use the information display controls on the
steering wheel to reset the oil change
indicator.
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Aviator (CTV) Canada/United States of America, enUSA, Edition date: 202007, Second-Printing MaintenanceE142732
From the main menu scroll to:
Action and description
Message
Press the right arrow button,
then from this menu scroll to
the following message.
Settings
Press the right arrow button,
then from this menu scroll to
the following message.
Vehicle
Press the right arrow button,
then from this menu scroll to
the following message.
Oil Life
Press and hold the OK button
until the instrument cluster
displays the following
message.
Hold OK to
Reset
Reset Successful
When the oil change indicator
resets the instrument cluster
displays 100%.
Remaining Life
{00}% Action and description
Message
If the instrument cluster
displays one of the following
messages, repeat the
process.
Not Reset
Reset Cancelled
CHANGING THE ENGINE AIR
FILTER WARNING: To reduce the risk of
vehicle damage and personal burn injuries,
do not start your engine with the air
cleaner removed and do not remove it
while the engine is running.
When changing the engine air filter, do not
allow debris or foreign material to enter the
air induction system. Engine components
are susceptible to damage not covered by
the vehicle Warranty. Change the air filter element at the correct
interval. See Scheduled Maintenance (page
564
).
Incorrect component use can cause damage
not covered by the vehicle Warranty.
See
Motorcraft Parts (page 448).
To replace the air filter element do the
following:
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Body
•
Wash your vehicle thoroughly to remove
dirt, grease, oil, tar or mud from exterior
surfaces, rear-wheel housing and the
underside of front fenders.
• Periodically wash your vehicle if it is
stored in exposed locations.
• Touch-up exposed or primed metal to
prevent rust.
• Cover chrome and stainless steel parts
with a thick coat of auto wax to prevent
discoloration. Re-wax as necessary when
you wash your vehicle.
• Lubricate all hood, door and luggage
compartment hinges and latches with a
light grade oil.
• Cover interior trim to prevent fading.
• Keep all rubber parts free from oil and
solvents. Engine
•
Change the engine oil and filter prior to
storage because used engine oil contains
contaminates which may cause engine
damage.
• Start the engine every 15 days for a
minimum of 15 minutes. Run at fast idle
with the climate controls set to defrost
until the engine reaches normal
operating temperature.
• With your foot on the brake, shift through
all the gears while the engine is running.
• We recommend that you change the
engine oil before you use your vehicle
again.
Fuel system
• Fill the fuel tank with high-quality fuel
until the first automatic shutoff of the fuel
pump nozzle. Cooling system
•
Protect against freezing temperatures.
• When removing your vehicle from
storage, check coolant fluid level.
Confirm that there are no cooling system
leaks and that fluid is at the
recommended level.
Disconnecting Your 12 Volt Battery
• Check and recharge as necessary. Keep
connections clean.
• If storing your vehicle for more than 30
days without recharging the battery, we
recommend that you disconnect the
battery cables to maintain battery charge
for quick starting.
Note: It is necessary to reset memory
features if you disconnect the battery cables.
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GENERAL MAINTENANCE
INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenance
schedule helps protect against major repair
expenses resulting from neglect or
inadequate maintenance and may help to
increase the value of your vehicle when you
sell or trade it. Keep all receipts for
completed maintenance with your vehicle.
We have established regular maintenance
intervals for your vehicle based upon
rigorous testing. It is important that you have
your vehicle serviced at the proper times.
These intervals serve two purposes: one is
to maintain the reliability of your vehicle and
the second is to keep your cost of owning
your vehicle down.
It is your responsibility to have all scheduled
maintenance performed and to make sure
that the materials used meet the
specifications identified in this owner's
manual. See Capacities and Specifications
(page 444).
Failure to perform scheduled maintenance
invalidates warranty coverage on parts
affected by the lack of maintenance.
Why Maintain Your Vehicle at Your
Dealership?
Factory-Trained Technicians
Service technicians participate in extensive
factory-sponsored certification training to
help them become experts on the operation
of your vehicle. Ask your dealership about
the training and certification their technicians
have received.
Our Genuine Replacement Parts
Dealerships stock our genuine manufactured
or our authorized re-manufactured
replacement parts. These parts meet or
exceed our specifications. Parts installed at
your dealership carry a nationwide 24-month
or unlimited mile (kilometer) parts and labor
limited warranty.
If you do not use our authorized parts they
may not meet our specifications and
depending on the part, it could affect
emissions compliance. Convenience
Many dealerships have extended evening
and Saturday hours to make your service
visit more convenient and they offer one stop
shopping. They can perform any services
that are required on your vehicle, from
general maintenance to collision repairs.
Note:
Not all dealers have extended hours
or body shops. Please contact your dealer
for details.
Protecting Your Investment
Maintenance is an investment that pays
dividends in the form of improved reliability,
durability and resale value. To maintain the
proper performance of your vehicle and its
emission control systems, make sure you
have scheduled maintenance performed at
the designated intervals.
Your vehicle has an Intelligent Oil-Life
Monitor system; a message appears in the
information display at the proper oil change
interval. This interval may be up to one year
or
10,000 mi (16,000 km), hybrid vehicles
may exceed 10,000 mi (16,000 km).
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Aviator (CTV) Canada/United States of America, enUSA, Edition date: 202007, Second-Printing Scheduled Maintenance
When the oil change message appears in
the information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 mi (800 km)
of the message appearing. Make sure you
reset the Intelligent Oil-Life Monitor after
each oil change. See Oil Change Indicator
Reset (page 388).
If your information display resets prematurely
or becomes inoperative, you should perform
the oil change interval at six months or
5,000 mi (8,000 km)
from your last oil
change. Never exceed one year or 10,000 mi
(16,000 km)
between oil change intervals,
Your vehicle is very sophisticated and built
with multiple, complex performance systems.
Every manufacturer develops these systems
using different specifications and
performance features. That is why it is
important to rely upon your dealership to
properly diagnose and repair your vehicle. We have recommended maintenance
intervals for various parts and component
systems based upon engineering testing.
We rely upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance schedules
that deviate from the scheduled maintenance
information.
We strongly recommend the use of only our
genuine manufactured or our authorized
re-manufactured replacement parts
engineered for your vehicle.
Additives and Chemicals
This owner's manual and our Workshop
Manual list the recommended additives and
chemicals for your vehicle. We do not
recommend using chemicals or additives not
approved by us as part of your vehicle
’s
normal maintenance. Please consult your
warranty information. Oils, Fluids and Flushing
In many cases, fluid discoloration is a normal
operating characteristic and, by itself, does
not necessarily indicate a concern or that the
fluid needs to be changed. However, a
qualified expert, such as the factory-trained
technicians at your dealership, should
inspect discolored fluids that also show signs
of overheating or foreign material
contamination immediately.
Make sure to change your vehicle
’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a viable
way to change fluid for many vehicle
sub-systems during scheduled maintenance.
It is critical that systems are flushed only with
new fluid that is the same as that required
to fill and operate the system or using our
approved flushing chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals.
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