Keys and Remote Controls
General Information on Radio Frequencies
........................................................................\
66
Remote Control ..............................................
67
Replacing a Lost Key or Remote Control ........................................................................\
..
71
Phone as a Key
What Is Phone As a Key ...............................
72
Phone as a Key Limitations .........................
72
Programming Your Phone ..........................
72
Using the Valet Mode ...................................
73
Using the Backup Start Passcode .............
73
Phone as a Key – Troubleshooting ...........
74
MyKey™
Principle of Operation ..................................
76
Creating a MyKey ...........................................
77
Clearing All MyKeys ......................................
78
Checking MyKey System Status ................
78
Using MyKey With Remote Start Systems ........................................................................\
.
79
MyKey – Troubleshooting ............................
79Doors and Locks
Locking and Unlocking
.................................
81
Opening the Doors .......................................
88
Emergency Door Release ...........................
89
Soft Closing Door ..........................................
89
Keyless Entry ..................................................
89
Liftgate
Power Liftgate ................................................
92
Security
Passive Anti-Theft System ...........................
97
Anti-Theft Alarm .............................................
98
Steering Wheel
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column .......................................................
100
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering Column
.......................................................................
100
Audio Control ................................................
102
Voice Control ................................................
102Cruise Control - Vehicles With: Adaptive
Cruise Control With Lane Centering
.......................................................................
102
Cruise Control - Vehicles With: Cruise Control ........................................................
103
Information Display Control .......................
104
Heated Steering Wheel ..............................
104
Horn .................................................................
104
Wipers and Washers
Windshield Wipers - Vehicles Without: Heated Wiper Blades .............................
105
Windshield Wipers - Vehicles With: Heated Wiper Blades ............................................
106
Autowipers .....................................................
106
Windshield Washers ....................................
107
Rear Window Wiper and Washers ...........
107
Lighting
General Information ....................................
109
Lighting Control ............................................
109
Autolamps .......................................................
110
Instrument Lighting Dimmer .......................
110
Headlamp Exit Delay .....................................
111
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Motorcraft Parts - Excluding: Plug-In Hybrid
Electric Vehicle (PHEV) ..........................446
Motorcraft Parts - Plug-In Hybrid Electric Vehicle (PHEV) .........................................
448
Vehicle Identification Number .................
450
Capacities and Specifications - Excluding: Plug-In Hybrid Electric Vehicle (PHEV)
......................................................................
450
Capacities and Specifications - Plug-In Hybrid Electric Vehicle (PHEV) ............
462
Bulb Specification Chart ............................
473
Vehicle Identification
Installing the Vehicle Identification Card ......................................................................
474
Network Connectivity
Connecting the Vehicle to a Mobile Network .....................................................
475
Network Connectivity – Troubleshooting ......................................................................
476
Vehicle Wi-Fi Hotspot
Creating a Vehicle Wi-Fi Hotspot ............
479Changing the Vehicle Wi-Fi Hotspot Name
or Password ..............................................
479
Audio System
General Information .....................................
481
Audio Unit .....................................................
482
Digital Radio .................................................
484
Satellite Radio ..............................................
487
USB Port ........................................................
490
SYNC™ 3
General Information ...................................
492
Using Voice Recognition ...........................
494
Entertainment ..............................................
506
Climate ............................................................
518
Phone ..............................................................
521
Navigation .....................................................
523
Electric Vehicle Information .......................
531
Apps ................................................................
537
Settings ..........................................................
540
SYNC™ 3 Troubleshooting ........................
542Accessories
Accessories
..................................................
559
Lincoln Protect
Lincoln Protect ..............................................
561
Scheduled Maintenance
General Maintenance Information ..........
564
Normal Scheduled Maintenance ............
568
Special Operating Conditions Scheduled Maintenance ............................................
572
Customer Information
Rollover Warning .........................................
576
Radio Frequency Certification Labels ......................................................................
576
Appendices
Electromagnetic Compatibility ................
609
End User License Agreement ...................
614
Declaration of Conformity .........................
644
Declaration of Conformity - Vehicles With: SYNC 3 ......................................................
645
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Windshield wash and wipe
PERCHLORATE
Certain components in your vehicle such as
airbag modules, seatbelt pretensioners and
remote control batteries may contain
perchlorate material. Special handling may
apply for service or vehicle end of life
disposal. For more information visit: Web Address
www.dtsc.ca.gov/hazard- ouswaste/perchlorate
LINCOLN AUTOMOTIVE
FINANCIAL SERVICES
Lincoln Automotive Financial Services offers
a full range of financing and lease plans to
help you acquire your vehicle. We are
dedicated to providing answers, information
and a truly extraordinary experience.
Use the options below to contact us with
questions about your account or financing
and we will respond promptly: Web Address
www.credit.lincoln.com
Phone: 1-888-498-8801
Mail: Lincoln Automotive Financial Services P.O. Box 542000
Omaha, NE 68154-8000
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford, Lincoln and Motorcraft parts
whenever your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford, Lincoln and Motorcraft
parts by looking for the Ford, Lincoln,
FoMoCo or Motorcraft branding on the parts
or their packaging.
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using mobile communications equipment to
avoid negating these benefits. Mobile
communication equipment includes, but is
not limited to, cellular phones, pagers,
portable email devices, text messaging
devices and portable two-way radios.
EXPORT UNIQUE OPTIONS
For your particular global region, your vehicle
may be equipped with features and options
that are different from the features and
options that are described in this Owner’
s
Manual. A market unique supplement may
be supplied that complements this book. By
referring to the market unique supplement,
if provided, you can properly identify those
features, recommendations and
specifications that are unique to your vehicle.
This Owner’ s Manual is written primarily for
the U.S. and Canadian Markets. Features or
equipment listed as standard may be
different on units built for export. Refer to
this Owner’ s Manual for all other required
information and warnings.
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CONNECTED VEHICLE DATA
The modem has a SIM. The
modem was enabled when your
vehicle was built and periodically
sends messages to stay connected to the
cell phone network, receive automatic
software updates and send vehicle-related
information to us, for example diagnostic
information. These messages could include
information that identifies your vehicle, the
SIM and the electronic serial number of the
modem. Cell phone network service
providers could have access to additional
information, for example cell phone network
tower identification. For additional
information about our privacy policy, visit
www.ConnectedLincoln.com or refer to your
local Lincoln website.
Note: The modem continues to send this
information unless you disable the modem
or stop the modem from sharing vehicle data
by changing the modem settings.
Note: The service can be unavailable or
interrupted for a number of reasons, for
example environmental or topographical
conditions and data plan coverage. Note:
To find out if your vehicle has a
modem, visit www.ConnectedLincoln.com.
MOBILE DEVICE DATA
If you connect a mobile device to your
vehicle, you can display data from your
device on the touchscreen for example,
music and album art. You can share your
vehicle data with mobile apps on your device
through the system. See Apps.
The mobile apps function operates by your
connected device sending data to us in the
United States. The data is encrypted and
includes, for example, the vehicle
identification number of your vehicle, the
SYNC module serial number, odometer,
enabled apps, usage statistics and
debugging information. We retain it only as
long as necessary to provide the service, to
troubleshoot, for continuous improvement
and to offer you products and services that
may be of interest to you according to your
preferences and where allowed by law. If you connect a cell phone to the system,
the system creates a profile that links to that
cell phone. The cell phone profile enables
more mobile features and efficient operation.
The profile contains, for example data from
your phonebook, read and unread text
messages and call history, including history
of calls when your cell phone was not
connected to the system.
If you connect a media device, the system
creates and retains a media device index of
supported media content. The system also
records a short diagnostic log of
approximately 10 minutes of all recent system
activity.
The cell phone profile, media device index
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when you
connect your cell phone or media device. If
you no longer plan to use the system or your
vehicle, we recommend you use the master
reset function to erase the stored
information. See Settings.
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WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that can
call for help if you are in an accident. If a
crash deploys an airbag, excluding knee
airbags and rear inflatable seatbelts [if
equipped], or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth enabled phone. You can learn
more about the 911 Assist feature, by visiting:
Website
www.owner.lincoln.com
www.syncmyride.ca
www.syncmaroute.ca
Not all crashes will deploy an airbag or
activate the fuel pump shut-off, the triggers
for 911 Assist. If a connected cell phone
sustains damage or loses its connection to
SYNC during a crash, SYNC will search for
and try to connect to a previously paired cell
phone. SYNC will then attempt to call the
emergency services. Before making the call:
•
SYNC provides a short window of time,
about 10 seconds, to cancel the call. If
you fail to cancel the call, SYNC attempts
to dial 911.
• SYNC says the following, or a similar
message: SYNC will attempt to call 911,
to cancel the call, press Cancel on your
screen or press and hold the phone
button on your steering wheel.
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and then
the occupant(s) in your vehicle is able to talk
with the operator. Be prepared to
immediately provide your name, phone
number and location, because not all 911
systems are capable of receiving this
information electronically.
During an emergency call, the system
transmits vehicle data to the emergency
service. See Data Privacy (page 16). EMERGENCY CALL
REQUIREMENTS WARNING: Do not wait for 911 Assist
to make an emergency call if you can do
it yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional. WARNING: Always place your phone
in a secure location in your vehicle so it
does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly. WARNING: Unless the 911 Assist
setting is set on before a crash, the system
will not dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash.
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•
SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth enabled phone
must have the ability to make and
maintain an outgoing call at the time of
the incident.
• A connected Bluetooth enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power and
be located in the U.S., Canada or in a
territory in which 911 is the emergency
number.
Note: If any user sets 911 Assist to on or off,
that setting applies for all paired phones. If
911 Assist is switched off and the phone is
connected to SYNC, an icon displays on the
status bar. Note:
Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
EMERGENCY CALL LIMITATIONS
The SYNC 911 Assist feature only operates
in the U.S., Canada or in a territory in which
911 is the emergency number.
• Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC system
has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of the FCC
Rules and with Industry Canada
license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1)
This device may not cause harmful
interference, and (2) This device must accept
any interference received, including
interference that may cause undesired
operation.
WARNING: Changes or modifications
not expressively approved by the party
responsible for compliance could void the
user's authority to operate the equipment.
The term "IC:" before the radio certification
number only signifies that Industry Canada
technical specifications were met.
The typical operating range for your
transmitter is approximately 33 ft (10 m).
Vehicles with the remote start feature will
have a greater range. One of the following could cause a decrease
in operating range:
•
Weather conditions.
• Nearby radio towers.
• Structures around the vehicle.
• Other vehicles parked next to your
vehicle.
The radio frequency used by your remote
control can also be used by other radio
transmitters, for example amateur radios,
medical equipment, wireless headphones,
wireless remote controls, cell phones, battery
chargers and alarm systems. If the
frequencies are jammed, you will not be able
to use your remote control. You can lock and
unlock the doors with the key.
Note: Make sure to lock your vehicle before
leaving it unattended.
Note: If you are in range, the remote control
will operate if you press any button
unintentionally.
Note: The remote control contains sensitive
electrical components. Exposure to moisture
or impact may cause permanent damage. Intelligent Access
(If Equipped)
The system uses a radio frequency signal to
communicate with your vehicle and authorize
your vehicle to unlock when one of the
following conditions are met:
• You activate the front exterior door
handle switch.
• You press the luggage compartment
button.
• You press a button on the transmitter.
If excessive radio frequency interference is
present in the area or if the transmitter
battery is low, you may need to mechanically
unlock your door. You can use the
mechanical key blade in your intelligent
access key to open the driver door in this
situation.
See Remote Control (page 67).
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