2021 KIA SELTOS Navigation System Quick Reference Guide

Appendix
Solutions
System status indicator icons FAQ
Product specifications
Important information Index
Trademarks
Open Source Information
10

10-2
Solutions
Before reporting a malfunctioning system, refer to the following table and see if you can identify and fix the problem. If the problem persists
or you are unable to locate your specific need, contact your place of purchase or dealer.
Sound and display
SymptomPossible cause Solution
A blank screen appears and
sound is not audible. The system is turned off.

Check that the start switch is in “ACC” or “ON.”
Press the Power button on the control panel to turn on the
system.
Sound volume is too low. Turn the Volume knob on the control panel to adjust the volume.
Sound is muted. Press the Mute button on the steering wheel to unmute.
Sound is audible from only one
side of the speakers. Sound is imbalanced.
On the All Menus screen, press Setup >
Sound >
Sound Tuning
and adjust the sound outputs for the left and right speakers.
The sound is cut off or noise is
heard. Vibration occurs in the system.
When the system vibrates, the sound may be cut off or noise may
occur. This is not a system failure. The system is restored as soon as
the vibration stops.

10-3
SymptomPossible cause Solution
The image quality is poor. Screen adjustment is required. On the All Menus screen, press Setup >
Display >
Illumination,
and then adjust the brightness.
> See “ Illumination.”
Vibration occurs in the system. The images may get distorted when vibration occurs in the system.
This is not a system failure. The system is restored as soon as the
vibration stops.
The display is aged or the system
performance is degraded. If the problem persists, contact your place of purchase or dealer.
Small red, blue, and green dots
are shown on the screen. LCD has very high-density pixels. For this reason, there may be dead
pixels (that are always off) or lit pixels (that are always on) within 0.01
percent of the total pixels.

10-4
USB playback
SymptomPossible cause Solution
Files in a USB device cannot be
played. There are no compatible files for
playback Copy the files that can be played by the system to the USB device
and connect the device again.
> See “
USB mode.”
Poor connection is found. Remove the USB device from the USB port and then reconnect it
properly.
The USB device is dirty. Remove foreign materials from the surface that contacts the USB
device and USB port.
A USB hub or extension cable is
used.
Connect the USB device directly to the USB port on the vehicle.
The USB device is non-standard. Use a USB device that is compatible with the system. > See “USB
mode.”
The USB device is damaged. Use your computer to format the USB device and then connect the
device again. Format the device in FAT16/32 format.

10-5
Bluetooth connection
SymptomPossible cause Solution
The system is not detected by a
Bluetooth device. Registration mode needs to be
run. On the All Menus screen, press Setup
>
Device Connections
> Bluetooth >
Bluetooth Connections >
Add New to run the
registration mode and perform search again from the Bluetooth
device.
> See “ Connecting a Bluetooth device.”
The Bluetooth device is not
connected. The Bluetooth function should
be activated. Activate the Bluetooth function on the Bluetooth device to connect.
Any error occurs while using the
Bluetooth function.
 Turn the Bluetooth function OFF / ON on the Bluetooth device
and then connect the device again.
Turn the Bluetooth device off and on and then connect the device
again.
Remove the battery from the Bluetooth device and attach it back,
turn on the device, and then connect the device again.
Delete the system and Bluetooth device from the registration lists
respectively, and then connect the device again.

10-6
Phone projection
SymptomPossible cause Solution
The phone projection function
is not performed when a
smartphone is connected using
a USB cable. Phone projection is not
supported.
Visit the website to check whether your smartphone supports the
phone projection.

Android Auto: https://support.google.com/androidauto
Apple CarPlay: http://www.apple.com/ios/carplay
The function is inactive.
 On the All Menus screen, press Setup
>
Device Connections,
select the function to use, and then turn on the phone projection
option.
 Make sure that the phone projection is not disabled in the
application settings or block-out settings on your smartphone.
Smartphone is encountered with
poor operation or malfunction.
 Check that the smartphone battery level is not too low.
Recognition may not work properly when the battery level is too
low.
The phone projection may not work properly when the signal
strength is weak.
When the smartphone is locked, first unlock it.
Initialize the smartphone and connect the device again.
A black screen appears when
the phone projection is
activated or in use. The smartphone malfunctions.

Remove the USB cable from the smartphone and connect the
device again.
Initialize the smartphone and connect the device again.

10-7
System operation
SymptomPossible cause Solution
The previous media mode does
not appear when the system is
turned off and on. It is encountered with poor
media connection or playback
error. When the media source is not connected or played normally, the
previous mode appears. Connect the media source again or play it
again.
The system slows down or does
not operate at all. An internal error occurs in the
system.

Restart the system by pressing the reset button with a sharp
object such as pen or clip.
If the problem persists, contact your place of purchase or dealer.
The system is not turned on. Fuse-related issues
Visit an auto service shop and replace the fuse with a new one of
appropriate capacity.
If the problem persists, contact your place of purchase or dealer.

10-8
Navigation system operation
SymptomPossible causeSolution
The destination is not searched. Outdated map dataTo update your system, visit your local dealership.
Route guidance of the navigation
system does not match the
actual road conditions. Outdated map data
To update your system, visit your local dealership.
There have been changes in the
road after a map update. Route guidance of the navigation system may not match the actual
road conditions even after the map is updated to the latest version
because the update depends on the creation date. Be sure to drive
according to actual road conditions and regulations.
Guidance is made by bypassing
the route or the speed camera
alerts are not followed. The update for the system and
map data is required.
To update your system, visit your local dealership.
The real-time traffic information
is not received. Poor signal reception

Reception of traffic information may not be made smoothly in
mountain and island areas. Check the reception status again in
a region with strong signals.
If the problem persists, contact your place of purchase or dealer.