2021 INFINITI QX80 Warranty Information Booklet

22
WHAT IS COVERED?
Infiniti2 warrants your Genuine Infiniti
Replacement Battery as described below
except as stated under “What is not covered?”
This warranty covers defects in materials and
workmanship.
HOW LONG IS THE WARRANTY
AND WHAT WILL INFINITI DO
If your battery becomes unserviceable within
the first 24 months of service Infiniti will
replace your battery, including labor, without
charge, providing the battery was originally
installed in your vehicle by an authorized
Infiniti retailer.
If the battery becomes unserviceable after
24 months of use, Infiniti will provide a
replacement battery at a reduced price,
charging only for the portion of the life of the
battery actually used. This is called a “pro-
rata adjustment”. You will be responsible for
all labor charges for the replacement of the
battery.
This warranty and the “pro-rata adjustment”
end 84 months after the date of the battery’s
purchase or installation, whichever is earlier.
WHAT IS NOT COVERED?
This warranty does not cover:
1. Damage or failure resulting from:

•• Accident, theft, fire or freezing.

•• Misuse of the battery or vehicle in
which it is installed, including the use in
applications for which the battery was not
designed. Proper use is described in the
vehicle’s Owner’s Manual.

•• Improper installation or battery charging.

•• Vehicle electrical malfunctions not covered
by your New Vehicle Limited Warranty.

•• Modification or improper repair of the
vehicle or a part of the vehicle.

•• Use of parts not equivalent in quality
or design to parts supplied by Infiniti or
Infiniti.
• Environmental conditions, including, but
not limited to flood, and salt spray or salt
water.
2. Normal maintenance service and recharging
of discharged batteries.
3. Batteries in service more than 84 months. 4.
Salvage Title. This warranty does not cover
damage, failure, or corrosion to any Genuine
Infiniti battery installed in the vehicle, if the
vehicle is issued a “salvage” or similar title
unless state law expressly states otherwise.
(This exclusion does not extend to a new
Genuine Infiniti battery installed in the
vehicle after the issuance of a “salvage” or
similar title).
WHAT YOU MUST DO
In order to obtain warranty service, you must
deliver the warranted battery or the vehicle in
which the battery is installed to an authorized
Infiniti retailer in the U.S. or Canada at your
expense, with proof of purchase (parts invoice
or service repair order from an authorized
Infiniti retailer). The names and addresses
of authorized Infiniti retailers are listed in
telephone directories or Infiniti.com.
If the “pro-rata adjustment” applies, you
must pay for the portion of the 84 month
warrantable life that you actually used. The
amount you pay is computed in two steps.
First, the client pay percentage is determined
from the chart shown below based upon the
months of actual battery service.
1
Actual warranty is provided by the dealer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect on the date of
purchase.
2 For purposes of this warranty, Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003, which distributes Infiniti vehicles in the United States.
REPLACEMENT BATTERY LIMITED WARRANTY¹
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Months in ServiceClient Pay
Percentage
0-24 0%
25-32 25%
33-50 50%
51-84 75%
Second, the current suggested retail price of
the new battery is multiplied by the client pay
percentage. For example, should the battery
fail after 40 months of service you would pay
50% of the suggested retail price of the new
battery. LIMITATION OF WARRANTIES AND
OTHER WARRANTY TERMS AND STATE
LAW RIGHTS EXTRA EXPENSES-
LIMITATIONS OF DAMAGES.
This warranty does not cover incidental or
consequential damages such as, but not
limited to, loss of wages or loss of use of the
vehicle, inconvenience, or commercial loss.
ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE SHALL BE
LIMITED TO THE DURATION OF THIS
WRITTEN WARRANTY.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages or limitations, so the above
limitations or exclusions may not apply to
you. This warranty gives you specific legal
rights, and you may also have other rights,
which vary from state to state.
Infiniti does not authorize any person to
create for it any other warranty, obligation
or liability in connection with this vehicle.
REPLACEMENT BATTERY LIMITED WARRANTY¹
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ORIGINAL EQUIPMENT
PASSENGER AND LIGHT TRUCK
TIRES INCLUDING RFT TIRES WITH
RUN-FLAT TECHNOLOGY
ELIGIBILITY
This Limited Warranty covers BRIDGESTONE
and FIRESTONE brand passenger and light
truck tires, including RFT and temporary
spare tires, originally installed by the vehicle
manufacturer on a new vehicle. You are
covered under the terms of this Limited
Warranty if the tire was produced after July
4, 2004 (DOT serial 2704 or later) and has
been used only on the vehicle on which it was
originally installed in non-commercial service.
WHAT IS WARRANTED AND FOR
HOW LONG
Before wearing down to 2/32 inch (1.6 mm)
remaining original tread depth (i.e. worn down
to the top of the built-in indicators in the tread
grooves) and within 6 years from the date of
purchase (proof of purchase date required;
without proof of purchase date, then within 6
years from the date of tire manufacture), for
any reason other than those excluded in the
section entitled “What This Limited Warranty
Does Not Cover,” any eligible tire that
becomes unusable for any reason within the
manufacturer’s control will be replaced with
an equivalent new tire on the basis set forth in
this Limited Warranty.
WHAT THE WARRANTY DOES NOT
COVER
This Limited Warranty does not cover the
following:
1. Tire damage or irregular wear due to:
A . Road hazards, including, without
limitation: Puncture, cut, impact break,
stone drill, bruise, bulge, snag, etc.
B .
Improper use or operation, including,
without limitation: Improper inflation
pressure, overloading, tire/wheel
spinning, use of an improper wheel, tire
chain damage, misuse, misapplication,
negligence, tire alteration, or for racing or
competition purposes.
C .
Insufficient or improper maintenance,
including, without limitation: Failure
to rotate tires as recommended in this
manual, wheel misalignment, worn
suspension components, improper tire
mounting or demounting, tire/wheel
assembly imbalance, or other vehicle
conditions, defects, or characteristics.
D. Contamination or degradation by
petroleum products or other chemicals,
fire or other externally generated heat, or
water or other material trapped inside the
tire during mounting or inflation.
E . Improper repair. Improper repair voids this
Limited Warranty.
F. For RFT tires only, improper run-flat or
low tire pressure operation, including,
without limitation: Exceeding speed,
distance, or other run-flat/low pressure
operation limitations.
2. Rapid tread wear or wear-out. Original
equipment tires have no mileage warranty.
3. Weather/ozone cracking after 4 years from
date of tire manufacture.
4. Ride disturbance or vibration after 1/32 inch
(0.8 mm) of tread wear use.
5. Tires with sealant, balance, or other filler
material that was not originally applied or
inserted by the tire manufacturer.
6. Tires used in commercial service.
7. Tires purchased and normally used outside
the United States and Canada.
8. The cost of applicable federal, state, and
local taxes.
9. Failure to follow any of the safety and
maintenance recommendations or warnings
contained in this manual.
This Limited Warranty is in addition to and/or
may be limited by any other applicable written
warranty you may have received concerning
special tires or situations.
BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY
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REPLACEMENT PRICE
Radial passenger and light truck tires adjusted
under this Limited Warranty will be replaced
free of charge during the first 25% of tread
wear or within 12 months from the date of
purchase (proof of purchase date required;
without proof of purchase date, then within
12 months from the date of tire manufacture),
whichever occurs first. During the free
replacement period, mounting and balancing
are included free of charge.
To determine the replacement price after the
free tire replacement period, the percent of
used tread wear is multiplied by the current
selling price for the replacement tire(s). The
appropriate taxes, mounting, balancing,
disposal fee, and other service charges may be
added to the adjustment replacement price.
In Canada, the tire will be adjusted at
retailers (subject to retailer discretion) at a
predetermined “Adjustment Price.”
REPLACEMENT WARRANTY If you receive a replacement tire under this
Limited Warranty, it will be covered by the
manufacturer’s warranty, if any, given on that
tire at that time.
WHERE TO GO Tire adjustments under this Limited Warranty
will only be made at an authorized Bridgestone
Firestone retailer. Consult a phone directory
(often listed in the Yellow Pages under “Tire
Retailers” or the internet at
www.bridgestonetire.com for the location
nearest you.
CONSUMER RIGHTS
This Limited Warranty gives you specific legal
rights, and you may also have other rights
which vary from state to state or in Canada
from province to province.
CONDITIONS AND EXCLUSIONS
To the extent permitted by law, Bridgestone
Firestone North American Tire, LLC disclaims
all other warranties, including but not limited
to the implied warranties of merchantability
and fitness for a particular purpose and
any liability for incidental, consequential
damages, loss of time, loss of vehicle use or,
inconvenience. Some states do not allow
the exclusion or limitation of incidental
or consequential damages, so the above
limitation or exclusion may not apply to you.
This Limited Warranty applies only to
consumers actually using the tire in the United
States and Canada. For warranty conditions
outside the United States and Canada, see
your local Bridgestone Firestone distributor.
Obligations under this policy may not be
enlarged or altered by anyone. In accordance with Federal Law, this Limited
Warranty has been designated as a "Limited
Warranty.” Nothing in this Limited Warranty
is intended to be a representation that tire
failures cannot occur. This Limited Warranty
is given in the United States by Bridgestone
Firestone North American Tire, LLC, 535
Marriott Dr., Nashville, TN 37214 and in
Canada by Bridgestone Firestone Canada Inc.,
5770 Hurontario St., Suite 400, Mississauga,
Ontario, Canada L5R 3G5.
OWNER’S OBLIGATIONS
In order to keep this Limited Warranty valid,
we require you to have your tires regularly
inspected and rotated per the vehicle Owner’s
Manual and to furnish proof of same in order
to receive an adjustment. Such proof should
show the date, mileage, and servicing location.
A sales receipt containing this information
will suffice. It is your obligation to maintain
proper tire inflation pressures as specified by
the vehicle manufacturer and to operate the
vehicle within tire/vehicle load capacity and
speed limitations. It is also your obligation
to maintain proper wheel alignment and
tire/wheel assembly balance. To request an
adjustment, you must present the tire to an
authorized Bridgestone Firestone retailer.
Complete and sign the client section of the
Bridgestone Firestone North American Tire,
LLC Limited Warranty adjustment form and
pay appropriate replacement price, taxes,
disposal fee, and service charges, if any.
BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY
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ARBITRATION
You and Bridgestone Firestone North
American Tire, LLC agree that all claims,
disputes, and controversies between you
and it, including any of its agents, employees,
successors, or assigns, arising out of or in
connection with this Limited Warranty, or any
other warranties, express or implied, including
a failure of warranty and the validity of this
arbitration clause, but excluding claims for
personal injury or property damage, shall
be resolved by binding arbitration between
you and it, according to the formal dispute
resolution procedures of the National
Arbitration Forum, under the Code of
Procedure then in effect. This arbitration will
be conducted as a document hearing. If you
request any procedures beyond a document
hearing, you will be responsible for all fees,
including filing and administrative fees, above
and beyond the fees required for document
hearings. The arbitration between you and
Bridgestone Firestone North American Tire,
LLC shall not include any other clients, be
combined or consolidated in any fashion with
arbitrations involving other clients, or proceed
in any form of class action in which the claims
of numerous clients are considered together.
Any award of the arbitrator(s) may be entered
as a judgment in any court of competent
jurisdiction. The arbitrators will have no
authority to award punitive or other damages
not measured by the prevailing party’s actual
damages, except as may be required by statute.
Information may be obtained and claims may be filed at any office of the National
Arbitration Forum or at P.O. Box 50191,
Minneapolis, MN 55405.
THE WARRANTOR
The warrantor of Bridgestone and Firestone
tires is: Bridgestone Firestone North American
Tire LLC 535 Marriott Dr. Nashville, TN 37214
Please contact Bridgestone Firestone for a
copy of their “Tire Maintenance, Safety and
Warranty Manual.”
For Client Assistance:
1-800-847-3272
SAFETY INFORMATION
Any tire, no matter how well constructed,
may fail in use as a result of punctures,
impact damage, improper inflation,
overloading, or other conditions resulting
from use or misuse. Tire failure may create
a risk of serious personal injury or property
damage. To reduce risk of tire failure, we
strongly recommend you read and follow
all safety information contained in the
Important Tire Safety Information section
contained in this booklet, the tire placard in
the vehicle or the Owner’s Manual.
BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY
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27GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
HIGHWAY AUTO AND LIGHT
TRUCK TIRE REPLACEMENT AND
ADJUSTMENT POLICY (EXCLUDES
GOODYEAR UNISTEEL
® RADIAL
LIGHT TRUCK TIRES)
WHO IS ELIGIBLE?
You are eligible for the benefits of this Limited
Warranty if you meet all the following criteria:
•• You are the owner or authorized agent of the
owner of new Goodyear or Dunlop highway
auto or light truck tires supplied as Original
Equipment on your vehicle.
•• Your tires bear Department of Transportation
prescribed tire identification numbers.
•• Your tires have been used only on the vehicle
on which they were originally installed
according to the vehicle manufacturer or
Goodyear’s recommendations.
•• Your tires were purchased on or after
September 1, 2012.
Light truck tires are defined as all tires
identified with the “LT” designation in the
sidewall stamping.
WHAT IS COVERED AND FOR HOW
LONG?
FREE TIRE REPLACEMENT
Any new Goodyear or Dunlop highway radial
auto or radial light truck tire, covered by this
policy, removed from service due to a covered
warranty condition during the first 2/32” of usable treadwear or twelve months from date
of purchase, whichever comes first, will be
replaced with a comparable new Goodyear or
Dunlop tire at no charge, including mounting
and balancing. (Without proof of purchase the
date of manufacture will be used to determine
eligibility.)
ALL OTHER HIGHWAY AUTO OR LIGHT
TRUCK TIRES
Any new Goodyear or Dunlop highway auto
or light truck tire, other than radial auto, radial
light truck tires, removed from service due to
a covered warranty condition during the first
1/32” of usable treadwear will be replaced
with a comparable new Goodyear or Dunlop
tire at no charge, including mounting and
balancing.
TEMPORARY SPARE TIRES
Any Goodyear or Dunlop temporary spare
tire removed from service due to a covered
warranty condition during the first 50% of
usable treadwear (1/32”) will be replaced
with a comparable new Goodyear or Dunlop
temporary spare tire at no charge, including
mounting.
PRORATED ADJUSTMENT
Tires not eligible for free replacement that
are removed from service due to a covered
warranty condition will be replaced with a
comparable new Goodyear or Dunlop tire on a
prorated basis for up to six (6) years from the
date of original new tire purchase or when the treadwear indicators become visible (worn to
2/32”), whichever occurs first. (Without proof
of purchase the date of manufacture will be
used to determine eligibility.)
HOW WILL PRORATED CHARGES
BE CALCULATED?
Replacement price will be calculated by
multiplying the tire’s advertised retail selling
price at the time of adjustment by the
percentage of usable original tread that has
been worn off. You pay for mounting and
balancing, and an amount equal to the current
Federal Excise Tax (F.E.T. – U.S. only) any other
applicable taxes and government-mandated
charges.
EXAMPLE: If your disabled tire had an original
8/32” of usable treadwear and is worn to
4/32” usable tread remaining, you have used
50%, and therefore must pay 50% of the
advertised retail selling price of the comparable
tire.
In addition, you must pay an amount equal to
the full current Federal Excise Tax (U.S. only)
or any other applicable taxes and government-
mandated charges for the comparable new
replacement tire at the time of adjustment. If
the price of the new comparable tire is $80,
the cost to you would be $40 plus F.E.T. (U.S.
only) plus any other applicable taxes and
government-mandated charges.
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WHAT IS A COMPARABLE TIRE?
A “comparable” new Goodyear or Dunlop tire
will be the same brand tire and may either be
the same line of tire or, in the event that the
tire is not available, the same brand tire with
the same basic construction and quality with
a different sidewall or tread configuration. If a
higher priced tire is accepted as replacement,
the difference in price will be at an additional
charge to you.
Any replacement tire provided pursuant to
this warranty will be covered by the Goodyear
or Dunlop warranty in effect at the time of
replacement.
ADDITIONAL PROVISIONS
A tire has delivered its full original tread life
and the coverage of this limited warranty
ends when the treadwear indicators become
visible (worn to 2/32”), or six (6) years from
the date of new tire purchase, whichever
occurs first. (Without proof of purchase the
date of manufacture will be used to determine
eligibility.)
LIMITATIONS
This limited warranty is applicable only in the
United States and Canada.
WHAT IS NOT COVERED BY THIS
WARRANTY?
This limited warranty does not cover the
following:
•• Tires submitted for ride disturbance
complaints that are worn beyond the first two thirty-seconds of an inch (2/32”) tread
depth or tires submitted for ride disturbance
due to damaged wheels or any vehicle
condition.
•• Goodyear & Dunlop do not warrant or give
credit in any adjustment transaction for any
kind of material added to a tire (e.g., tire
fillers, sealants, balancing substances) after
the tire leaves a factory producing Goodyear
or Dunlop tires, nor will it adjust any tire that
has failed as a result of adding such material.
•• Irregular wear or damage due to mechanical
condition of the vehicle, improper
inflation, overloading, high speed spin-up,
misapplication, misuse, negligence, racing,
use of tire chains, improper mounting or
demounting, improper repair, wreck, collision
or fire.
•• Road hazards (includes, but not limited to,
punctures, cuts, snags, impact breaks, etc.).
•• Any tire that, after leaving a factory
producing Goodyear or Dunlop tires, has
been intentionally altered to change its
appearance (e.g., white inlay on a black tire
or regrooved).
•• Tires with weather-cracking that were
purchased more than four (4) years prior to
presentation for adjustment or, if purchase
date cannot be verified, manufactured more
than four years prior to presentation for
adjustment.
•• Tires removed from service due to improper
repairs.
•• Temporary spare tires used on vehicles used
in racing and on passenger cars in special
applications such as police pursuit service.
•• Goodyear Unisteel Commercial Radial Light
Truck Tires.
•• Loss of time, inconvenience, loss of vehicle
use, incidental or consequential damages.
•• Tires supplied as Original Equipment are
not eligible for any tread life warranty
consideration.
•• Cosmetic weather checking.
•• Low tire pressure-monitoring system - refer
to vehicle manufacturer’s warranty.
WHAT ARE YOUR LEGAL RIGHTS?
No Representative or Dealer has authority
to make any representation, promise, or
agreement on behalf of Goodyear or Dunlop
except as stated herein.
Any tire, no matter how well constructed,
may fail in service or otherwise become
unserviceable due to conditions beyond
the control of the manufacturer. Under no
circumstances is this warranty a representation
that a tire failure cannot occur.
This warranty gives you specific legal rights
and you may also have other rights that vary
from state to state or province to province.
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
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DISCLAIMER: THIS WARRANTY IS IN LIEU
OF, AND GOODYEAR HEREBY DISCLAIMS,
ANY AND ALL OTHER WARRANTIES AND
REPRESENTATIONS, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION ANY
WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE,
AND NO OTHER WARRANTY OR
REPRESENTATION OF ANY KIND IS MADE
BY GOODYEAR OR SHALL BE IMPLIED BY
L AW.
LIMITATION OF DAMAGES: IN NO EVENT
AND UNDER NO CIRCUMSTANCE
SHALL GOODYEAR BE LIABLE TO THE
BUYER FOR ANY INDIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL, LOST
PROFIT, LOSS OF BUSINESS, LOSS OF
GOODWILL OR REPUTATION, PUNITIVE
OR OTHER DAMAGE, COST (INCLUDING
FOR REPLACEMENT TRANSPORTATION),
EXPENSE OR LOSS OF ANY KIND. SOME
STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
HOW DO YOU OBTAIN AN
ADJUSTMENT?
A. You must present the tire to be adjusted to
an authorized Goodyear or Dunlop service
facility. Tires replaced on an adjustment
basis become the property of The Goodyear
Tire & Rubber Company, Goodyear Dunlop
Tires North America, Ltd. or Goodyear
Canada Inc. B.
You must pay for taxes and any additional
services you order at the time of adjustment
plus any additional service that may be
unique to your application, e.g. Tire Pressure
Monitoring System.
C. You must submit your claim on an approved
claim form supplied by an authorized
Goodyear or Dunlop service facility. The form
must be filled out completely and signed,
where you the owner or your authorized
agent presented the tire for adjustment.
SAFETY WARNINGS
Property damage, serious injury or death may
result from:
•• TIRE FAILURE DUE TO
UNDERINFLATION/OVERLOADING/
MISAPPLICATION.
Follow the vehicle Owner’s Manual or tire
placard in vehicle.
•• TIRE FAILURE DUE TO IMPACT DAMAGE/
IMPROPER MAINTENANCE.
Tires should be inspected regularly by a
qualified technician for signs of damage,
such as punctures or impacts.
•• TIRE FAILURE DUE TO IMPROPER
REPAIRS.
See Rubber Manufacturer’s Association
(RMA) established repair procedures at
www.rma.org and/or go to www.goodyear.
com for information on proper repair
procedures.
•• EXPLOSION OF TIRE/RIM ASSEMBLY
DUE TO IMPROPER MOUNTING.
Only specially-trained persons should mount
tires. When mounting tires, use safety cage
and clip-on extension air hose to inflate.
•• FAILURE TO MOUNT RADIAL TIRES ON
APPROVED RIMS.
•• FAILURE TO DEFLATE SINGLE OR DUAL
ASSEMBLIES COMPLETELY BEFORE
DEMOUNTING.
•• TIRE SPINNING.
On slippery surfaces such as snow, mud, ice,
etc., do not spin tires in excess of 35 mph
(55 kph), as indicated on the speedometer.
•• EXCESSIVE WHEEL SPINNING.
This can also result in tire disintegration or
axle failure.
WARNING: Vehicle handling, traction, ride
comfort and other performance parameters
may be significantly affected by a change in
tire size or type. Before replacing tires, always
consult and follow the vehicle Owner’s Manual
because some vehicle manufacturers prohibit
changing tire size. When selecting tires that
are different from the original equipment size
make certain: (1) The tires have adequate
load carrying capacity based on the vehicle
placard, (2) The tires have sufficient inflation
pressure to carry the load and (3) There is
proper clearance with no interference points
between the tire and vehicle. The consumer
must be aware to always drive safely and obey
all traffic laws. Avoid sudden, sharp turns or
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
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