2021 INFINITI QX80 Warranty Information Booklet

142021 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹
EMISSIONS PERFORMANCE
WARRANTY
WHEN DOES THIS WARRANTY APPLYThis warranty applies to your 2021 Infiniti
vehicle only if it fails to pass a California “smog
check” test or equivalent.
WHAT IS COVERED AND FOR HOW
LONG
Infiniti warrants that if your vehicle fails to
pass a California “smog check” test, it will make
the necessary repairs so that your vehicle will
pass. This warranty is for 4 years or 60,000
miles, whichever occurs first. The warranty
begins the date the vehicle is delivered to the
first retail buyer or the date it is first put in to
service, whichever is earlier.
Exceptions to this warranty are listed below
under the caption “ WHAT IS NOT COVERED”.
WHAT IS NOT COVERED
These warranties do not cover:
1. Normal maintenance, service and parts
replacement as outlined in the emission
control maintenance instructions of your
Owner’s Manual.
2. Failures directly as a result of:

•• Lack of performance of required emission
control maintenance as outlined in your
Owner’s Manual.

•• Misuse, accident or modification.
••
Improper adjustment or installation
of parts during the performance of
maintenance (non-warranty) services.

•• Tampering with or disconnecting any part
affecting vehicle emissions.

•• Fuel, fluids, or lubricants that are
contaminated or that do not meet the
specification as outlined in your Owner’s
Manual.
3. In the case of the Performance Warranty,
the use of any non-Infiniti part not certified
in accordance with Federal requirements
which is defective or not equivalent from
an emissions standpoint to the original
equipment part.
4. In the case of the Defects Warranty, parts
not supplied by Infiniti or damage to other
parts caused directly by non-Infiniti parts.
5. In the case of the Performance Warranty,
costs of determining the cause of a vehicle
failing a California “smog check” test if such
failure is found not to be covered. LIMITATION OF WARRANTIES AND
OTHER WARRANTY TERMS AND STATE
LAW RIGHTS EXTRA EXPENSES -
LIMITATIONS OF DAMAGES
These emissions warranties do not cover
incidental or consequential damages such as
loss of the use of the vehicle, inconvenience
or commercial loss.
ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE SHALL BE
LIMITED TO THE DURATION OF THESE
WRITTEN WARRANTIES.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages or limitations on how long an
implied warranty lasts, so the above
limitations or exclusions may not apply to
you. These warranties give you specific legal
rights, and you may also have other rights
which vary from state to state.
Infiniti does not authorize any person to
create for it any other warranty, obligation
or liability in connection with this vehicle.
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15
WHAT YOU MUST DO
In order to obtain warranty service you
must deliver the vehicle to any authorized
Infiniti retailer in the United States at your
expense. You are responsible for the required
maintenance on your vehicle as outlined in
the maintenance instructions in your Owner’s
Manual. Infiniti recommends that you retain all
receipts covering maintenance on your vehicle,
but Infiniti cannot deny warranty solely for the
lack of receipts or for your failure to ensure the
performance of all scheduled maintenance.
WHAT INFINITI WILL DO
Warranty repairs will be made at no charge for
parts and/or labor, including diagnosis and tax.
Any needed parts replacement will be made
using new or remanufactured parts.
OTHER WARRANTY TERMS
PERFORMANCE WARRANTY CLAIMS
PROCEDURE
You may make a claim under the Performance
Warranty immediately after the failure of a
“smog check” test. You must provide proof of
this failure when making your claim in order to
avoid additional “smog check” test charges.
You will be told whether Infiniti will honor your
claim within 30 days of the date you make the
claim, unless a shorter time period is required
by law. If your claim is denied, Infiniti will notify
you in writing of the reason. If we do not notify
you within this time period, we will repair your
vehicle under this warranty at no cost to you. The time period for notification will not apply
if you request a delay or a delay is caused by
events not under the control of Infiniti retailers.
No claim will be denied under the Performance
Warranty because you use a certified part for
maintenance or repair.
MAINTENANCE SERVICE AND
REPLACEMENT PARTS
Important information concerning
maintenance service and replacement parts is
on page 17 of this booklet. No warranty claim
will be denied solely because a non- Infiniti
part was used for maintenance or repair.
CALIFORNIA VEHICLE INSPECTION
PROGRAM
Under this program, if your vehicle fails a “smog
check” test, you may choose to have diagnosis
of the failure and repairs made at an Infiniti
retailer or at another service facility. If the
inspection failure is the result of a condition
covered by these warranties, you must take
your vehicle to an Infiniti retailer for warranty
repairs. This includes parts, labor and diagnosis.
You must pay for diagnostic costs if performed
at another service facility except in the case of
emergency repairs as outlined below. You must pay for all diagnostic and repair costs
of an inspection failure as required by law if the
failure was caused by conditions not covered
by these warranties. If the failure is the result
of a combination of conditions, you must pay
for only the diagnostic and repair costs related
to items not covered by these warranties.
After the 4 years/60,000 mile performance
warranty has passed, a “smog check” test
failure due to a defect in a part which is
warranted for 7 years/70,000 miles is
covered.
EMERGENCY REPAIRS
In case of an emergency, when an authorized
Infiniti retailer is not reasonably available,
warranty repairs may be performed at any
service facility or by the owner using any
replacement parts. Infiniti will reimburse you
for such repairs, including diagnosis, up to
the amount of Infiniti’s suggested retail price
for parts and labor charges based on Infiniti’s
recommended time allowance for the warranty
repair and the geographically appropriate
hourly labor rate. A part not being available
or a repair not being complete within 30 days
also constitutes an emergency. You must
take the replaced part and paid receipts to an
authorized Infiniti retailer for repayment in
such emergency situations.
2021 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹
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162021 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹
MAINTENANCE RECORDS
Receipts covering the performance of regular
maintenance are not required but should be
kept in the event questions arise concerning
maintenance. The receipts should be
transferred to subsequent owners.
IF YOU HAVE QUESTIONS
You may obtain further information
concerning these warranties by following the
procedure outlined in the “INFINITI OWNER
SATISFACTION & ASSISTANCE” section of
this booklet. You may also contact or report
any violations to the Office of Transportation
and Air Quality, Vehicle Compliance Programs
Group, U.S. Environmental Protection
Agency, Ariel Rios Building (6405J), 1200
Pennsylvania Avenue, N.W., Washington, D.C.
20460 or the Chief, Mobile Source Division,
Air Resources Board, 9528 Telstar Ave., El
Monte, CA. 91731.
OTHER OBLIGATIONS
Infiniti does not authorize any person to create
for it any other warranty, obligation or liability
in connection with this vehicle. The Emission Warranty for 2021 vehicles
certified for sale in California may be subject
to future administrative or judicial action. As a
result, this warranty may be changed. Infiniti
will make those changes required by future
law, regulation, or judicial or administrative
action. In addition, Infiniti reserves the right
to change the terms of the warranty to be
consistent with these actions.
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17RECOMMENDATION FOR MAINTENANCE SERVICE AND REPLACEMENT PARTS
RECOMMENDATION FOR
MAINTENANCE SERVICE AND
REPLACEMENT PARTS
To assure best results and to maintain the
original quality built into the emission control
systems, it is recommended that parts and
accessories supplied by Infiniti for use on
Infiniti vehicles be used when servicing or
repairing the systems.
THE WARRANTY OBLIGATIONS ARE NOT
DEPENDENT UPON THE USE OF ANY
PARTICULAR BRAND OF REPLACEMENT
PARTS AND THE OWNER MAY ELECT TO
USE NON-GENUINE INFINITI PARTS FOR
REPLACEMENT PURPOSES.
The use of replacement parts which are not
equivalent to genuine Infiniti parts may reduce
the effectiveness of the emission control
system.
Therefore, if it becomes necessary to use other
than genuine Infiniti parts, the owner should
assure himself that such parts are warranted
by their manufacturer to be equivalent in
quality to genuine Infiniti parts. MAINTENANCE, REPLACEMENT OR
REPAIR OF THE EMISSION CONTROL
DEVICES AND SYSTEMS MAY BE
PERFORMED BY ANY AUTOMOTIVE
REPAIR ESTABLISHMENT OR INDIVIDUAL
USING ANY EQUIVALENT REPLACEMENT
PA R T.
HOWEVER, UNLESS OTHERWISE
AUTHORIZED BY LAW, WARRANTY
SERVICE MUST BE PERFORMED BY AN
AUTHORIZED INFINITI RETAILER.
The emission standards may be satisfied by
having the vehicle inspected periodically and
by following the requirements outlined in
the Emission Control System Maintenance
Schedules in your Owner’s Manual.
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18SEAT BELT LIMITED WARRANTY
WHO IS THE WARRANTOR
Infiniti1 warrants all parts of your 2021 Infiniti
vehicle seat belt system supplied by Infiniti.
WHAT IS COVERED AND FOR HOW
LONG
This warranty covers any seat belt or related
component, supplied by Infiniti for use on
Infiniti vehicles, that fails to function properly
during normal use within ten (10) years of the
date the vehicle is delivered to the first retail
buyer or put into service, whichever is earlier.
Warranty repairs are free of charge for parts
and labor.
WHAT IS NOT COVERED
• Damage or failure due to misuse, alteration,
accident or collision damage. (Proper use is
outlined in your Owner’s Manual.)
• Color fading, spotting or other cosmetic
items when the belt is otherwise functioning
properly.
• Airbags and related electronic control
systems which are covered by the
Powertrain warranty.
OBTAINING WARRANTY SERVICE
You must take the vehicle to an authorized
Infiniti retailer in the United States or Canada
during regular business hours at your expense
in order to obtain warranty service. The names
and addresses of authorized Infiniti retailers
are listed in telephone directories. LIMITATION OF WARRANTIES AND
OTHER WARRANTY TERMS AND
STATE LAW RIGHTS EXTRA EXPENSES
- LIMITATIONS OF DAMAGES THIS
WARRANTY DOES NOT COVER
INCIDENTAL OR CONSEQUENTIAL
DAMAGES SUCH AS LOSS OF THE USE
OF THE VEHICLE, INCONVENIENCE OR
COMMERCIAL LOSS.
ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE SHALL BE
LIMITED TO THE DURATION OF THIS
WRITTEN WARRANTY.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages or limitations on how long an
implied warranty lasts, so the above
limitations or exclusions may not apply to
you. This warranty gives you specific legal
rights, and you may also have other rights
which vary from state to state.
Infiniti does not authorize any person to
create for it any other warranty, obligation
or liability in connection with this vehicle.
1 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States.
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WHAT IS COVERED
Infiniti2 warrants to correct defects in
materials or workmanship in all genuine
Infiniti replacement parts, and Genuine Infiniti
accessories, distributed by Infiniti division
of Nissan North America, Inc. in the United
States, installed and used on Infiniti (if an
appropriate use and application of the part or
accessory) vehicles only, except as described
under the caption below, “WHAT IS NOT
COVERED.”
This warranty covers any repairs needed to
correct defects in materials or workmanship.
Bedliners will be repaired to commercially
accepted standards subject to the conditions
and limitations listed in “WHAT IS NOT
COVERED.”
HOW LONG IS THE WARRANTY
Except for replacement audio components,
this warranty is for 12 months or 12,000
miles from the date of installation or purchase,
whichever is earlier. However, the warranty
on Genuine Infiniti replacement parts, and
Genuine Infiniti accessories installed in an
Infiniti vehicle while the vehicle is covered by
a Infiniti warranty, which would have covered
the part had it been installed in the vehicle at
manufacture will not end before the end of
that warranty.
REPLACEMENT AUDIO
COMPONENTS
A replacement Radio, Tape Deck, Amplifier,
Navigation, Bluetooth, control unit, or
Compact Disc Player/Auto Changer supplied
by Infiniti is covered for 12 months from the
time of installation or the balance of the
Basic Vehicle Warranty as it applies to audio
components, whichever is greater. LIMITATION OF WARRANTIES AND
OTHER WARRANTY TERMS AND STATE
LAW RIGHTS EXTRA EXPENSES -
LIMITATIONS OF DAMAGES
This warranty does not cover incidental
or consequential damages such as loss of
the use of the vehicle, inconvenience or
commercial loss.
ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE SHALL BE
LIMITED TO THE DURATION OF THIS
WRITTEN WARRANTY.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages or limitations on how long an
implied warranty lasts, so the above
limitations or exclusions may not apply to
you. This warranty gives you specific legal
rights, and you may also have other rights,
which vary from state to state.
Infiniti does not authorize any person to
create for it any other warranty, obligation
or liability in connection with this vehicle.
LIMITED WARRANTY ON GENUINE INFINITI REPLACEMENT PARTS AND GENUINE
INFINITI ACCESSORIES¹
1
Actual warranty is provided by the retailer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect on the date
of purchase.
2 Infiniti indicates Infiniti Division of Nissan North American, Inc., P.O. Box 685003, Franklin, TN 37068-5003 , which distributes and provides consumer services for Infiniti vehicles in the United States.
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20LIMITED WARRANTY ON GENUINE INFINITI REPLACEMENT PARTS AND GENUINE INFINITI ACCESSORIES¹
WHAT IS NOT COVERED
This warranty does not cover:
1. Tires or batteries. These items are covered by
separate warranties.
2. Normal maintenance service and parts
replacement as outlined in the maintenance
schedule of your Owner’s Manual.
3. Damage or failures of parts resulting from:

•• Misuse (your Owner’s Manual is your
guide to proper use).

•• Accident, theft, fire, driving through water
resulting in engine water ingestion.

•• Chemical fallout, tree sap, salt, sand, hail,
flood or other environmental conditions

•• Modification or improper repair of the
part or of the vehicle in which the part is
installed.

•• Use of parts not equivalent in quality or
design to parts supplied by Infiniti.

•• Lack of performance of required
maintenance services as outlined in your
Owner’s Manual.

•• Use of improper or dirty fuel, fluids or
lubricants.

•• Normal wear and tear, including dings,
dents, chips or scratches. 4.
Salvage Title. This warranty does not cover
damage, failures or corrosion to any Infiniti
replacement part, or Genuine Infiniti or
Infiniti Accessory, installed in the vehicle, if
the vehicle is issued a “salvage” or similar
title including, but not limited to junk, scrap,
rebuilt, or flooded titles, under any state’s
law. This exclusion does not extend to new
Genuine Infiniti replacement parts, Genuine
Infiniti accessories, or Infiniti Performance
Parts installed in/on an Infiniti vehicle after
the issuance of a "salvage" or similar title.
5. Infiniti Performance Parts sold through
Infiniti/Nissan Motorsports Group are
sold "AS IS" without warranties, express or
implied unless expressly prohibited from
doing so by applicable law, in which case the
warranty provided is the minimum required
by law.
WHAT YOU MUST DO
In order to obtain warranty service you must
deliver the warranted part or accessory, or
the vehicles, on which the part or accessory
is installed, to an authorized Infiniti retailer in
the United States or Canada at your expense
with proof of purchase (parts invoice or service
repair order from an authorized Infiniti retailer).
The names and addresses of authorized Infiniti
retailers are listed in telephone directories. You must also pay for labor charges to remove
and replace the part or accessory if it was
not originally installed on your vehicle by an
authorized Infiniti retailer.
WHAT INFINITI WILL DO
If the part or accessory to be repaired was
originally installed by an authorized Infiniti
retailer, it will be removed and reinstalled
after repair at no charge for parts and labor.
If the part or accessory was not installed
by an authorized Infiniti retailer, the part or
accessory will be repaired or exchanged only.
Any needed parts replacement will be made
using Genuine Infiniti or Infiniti approved new
or remanufactured parts. Infiniti reserves the
right to make changes at any time, without
notice, to production and service parts in their
specifications, colors, and materials, including
those used in connection with warranty
repairs. For this reason, when approved by
Infiniti and at Infiniti’s discretion, functionally
equivalent replacement parts may be used that
do not exactly match the original production
part.
1
Actual warranty is provided by the retailer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect on the date
of purchase.
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21
Infiniti2 warrants to the Original Repairing
Vehicle Owner and subsequent owners of
the vehicle that Infiniti will either repair or
replace the Genuine Infiniti Outer Sheet
Metal Replacement Panels you install or have
installed on your Infiniti vehicle should the
purchased panels develop inside out rust-
through corrosion perforation. Replacement
sheet metal panels must be installed on
vehicles owned and operated in the United
States and Canada.
Infiniti warrants that the replacement and
refinishing of panels will be carried out at no
cost subject to the limitations and exclusions
listed below under the heading "WHAT IS NOT
COVERED".
WHAT IS NOT COVERED
This warranty becomes void when damage
results from:
1. Accidents, collision, faulty installation, or any
alteration to the panel, panels, or vehicle that
could be reasonably expected to affect the
performance of the covered panel.
2. Environmental conditions, such as hail,
lightning, or acid rain.
3. Vehicle neglect, abuse, or use of the vehicle
for unintended purposes. 4.
Stone chips, scratches, or other paint
damage that lead to surface rust damage.
5. Cleaning and polishing chemicals, and
solvents, including improper undercoating, or
other rust prevention materials.
WHAT YOU MUST DO
The purchaser must present the original
receipts and/or repair orders to an Infiniti
retailer in order to invoke this warranty.
The retailer will then validate and verify
warranty coverage prior to authorization for
replacement or repair of the panels.
WHAT INFINITI WILL DO
Only authorized Infiniti retailer personnel or
authorized Infiniti personnel can approve a
repair or replacement under this warranty.
Infiniti will pay for the cost of the repair,
including parts, labor, paint, and supplies
necessary to repair or replace and refinish the
panels purchased.
The repair may be completed at an authorized
Infiniti retailer's collision repair shop or an
independent collision repair shop that will
install Genuine Infiniti replacement parts. LIMITATION OF WARRANTIES AND
OTHER WARRANTY TERMS AND STATE
LAW RIGHTS EXTRA EXPENSES -
LIMITATIONS OF DAMAGES
This warranty does not cover incidental
or consequential damages such as loss of
the use of the vehicle, inconvenience or
commercial loss.
ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE SHALL BE
LIMITED TO THE DURATION OF THIS
WRITTEN WARRANTY.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages or limitations on how long an
implied warranty lasts, so the above
limitations or exclusions may not apply to
you. This warranty gives you specific legal
rights, and you may also have other rights
which vary from state to state.
Infiniti does not authorize any person to
create for it any other warranty, obligation
or liability in connection with this vehicle.
1
Actual warranty is provided by the dealer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect on the date of
purchase.
2 For purposes of this warranty, Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003, which distributes Infiniti vehicles in the United States.
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INFINITI LIFETIME REPLACEMENT PANEL CORROSION LIMITED WARRANTY¹
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