2021 GMC TERRAIN lock

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/
Mexico-14420055) - 2021 - CRC - 11/13/20
354 Customer Information
Customer literature publications available for
purchase include owner’s manuals, warranty
manuals, and portfolios. Portfolios include an
owner’s manual, warranty manual,
if applicable, and zip lock bag or pouch.
Current and Past Models
Service manuals and customer literature are
available for many current and past model
year GM vehicles.
To order, call 1-800-551-4123 Monday–Friday,
8:00 a.m.–6:00 p.m. eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see Helm, Inc. at:
www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency Statement
This vehicle uses license-exempt transmitters
/ receivers / systems that operate on a
radio frequency that complies with Part 15/
Part 18 of the Federal Communications
Commission (FCC) rules and with Innovation,Science and Economic Development (ISED)
Canada's license-exempt RSS(s) / RSP-100 /
ICES-GEN.
Operation is subject to the following two
conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including interference that may
cause undesired operation of the device.
Changes or modifications to any of these
systems by other than an authorized service
facility could void authorization to use this
equipment.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA) in addition to notifying General
Motors. If NHTSA receives similar complaints, it
may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your dealer,
or General Motors.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-800-424-9153); go
to
http://www.safercar.gov; or
write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from
http://www.safercar.gov.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe
that the vehicle has a safety defect,
notify Transport Canada immediately,

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/
Mexico-14420055) - 2021 - CRC - 11/13/20
Customer Information 355
and notify General Motors of Canada
Company. Call Transport Canada at
1-800-333-0510; go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, notify
General Motors.
In the U.S., call 1-800-462-8782, or write:
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, call 1-800-263-3777 (English) or
1-800-263-7854 (French), or write:General Motors of Canada Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 800-466-0812 or
800-466-0801.
In other Central America and Caribbean
Countries, call 52-555-901-2369.
Vehicle Data Recording and
Privacy
The vehicle has a number of computers that
record information about the vehicle’s
performance and how it is driven or used.
For example, the vehicle uses computer
modules to monitor and control engine and
transmission performance, to monitor the
conditions for airbag deployment and
deploy them in a crash, and, if equipped, to
provide antilock braking to help the driver
control the vehicle. These modules may
store data to help the dealer technician
service the vehicle or to help GM improve
safety or features. Some modules may also
store data about how the vehicle is
operated, such as rate of fuel consumptionor average speed. These modules may retain
personal preferences, such as radio presets,
seat positions, and temperature settings.
Cybersecurity
GM collects information about the use of
your vehicle including operational and safety
related information. We collect this
information to provide, evaluate, improve,
and troubleshoot our products and services
and to develop new products and services.
The protection of vehicle electronics systems
and customer data from unauthorized
outside electronic access or control is
important to GM. GM maintains appropriate
security standards, practices, guidelines and
controls aimed at defending the vehicle and
the vehicle service ecosystem against
unauthorized electronic access, detecting
possible malicious activity in related
networks, and responding to suspected
cybersecurity incidents in a timely,
coordinated and effective manner. Security
incidents could impact your safety or
compromise your private data. To minimize
security risks, please do not connect your
vehicle electronic systems to unauthorized
devices or connect your vehicle to any
unknown or untrusted networks (such as
Bluetooth, WIFI or similar technology). In

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/
Mexico-14420055) - 2021 - CRC - 11/13/20
358 OnStar
.Receive a Diagnostic check of the vehicle's
key operating systems.
.Receive Roadside Assistance.
.Manage Wi-Fi Settings, if equipped.
Press
>to get a priority connection to an
OnStar Advisor available 24/7 to:
.Get help for an emergency.
.Be a Good Samaritan or respond to an
AMBER Alert.
.Get assistance in severe weather or other
crisis situations and find evacuation
routes.
OnStar Services
Emergency
Emergency Services require an active safety
and security plan. With Automatic Crash
Response, built-in sensors can automatically
alert a specially trained OnStar Advisor who
is immediately connected in to the vehicle
to help.
Press
>for a priority connection to an
OnStar Advisor who can contact emergency
service providers, direct them to your exact
location, and relay important information. With OnStar Crisis Assist, specially trained
Advisors are available 24 hours a day, 7 days
a week, to provide a central point of
contact, assistance, and information during a
crisis.
With Roadside Assistance, Advisors can
locate a nearby service provider to help with
a flat tire, a battery jump, or an empty
gas tank.
Security
If equipped, OnStar provides these services:
.With Stolen Vehicle Assistance, OnStar
Advisors can use GPS to pinpoint the
vehicle and help authorities quickly
recover it.
.With Remote Ignition Block, if equipped,
OnStar can block the engine from being
restarted.
.With Stolen Vehicle Slowdown,
if equipped, OnStar can work with law
enforcement to gradually slow the
vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked and the
vehicle alarm sounds, a notification by text,
e-mail, or phone call will be sent. If the
vehicle is stolen, an OnStar Advisor can work
with authorities to recover the vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. PressQto set
up an account.
.After change in ownership and at
90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor can
cancel or change account information.
Selling/Transferring the Vehicle
Call 1-888-4ONSTAR (1-888-466-7827)
immediately to terminate your OnStar or
connected services if the vehicle is disposed
of, sold, transferred, or if the lease ends.

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/
Mexico-14420055) - 2021 - CRC - 11/13/20
360 OnStar
Languages
The vehicle can be programmed to respond
in multiple languages. Press
Qand ask for
an Advisor. Advisors are available in English,
Spanish, and French. Available languages
may vary by country.
Potential Issues
OnStar cannot perform Remote Door Unlock
or Stolen Vehicle Assistance after the vehicle
has been off continuously for 10 days
without an ignition cycle. If the vehicle has
not been started for 10 days, OnStar can
contact Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in a
large city with tall buildings; in parking
garages; around airports; in tunnels and
underpasses; or in an area with very
dense trees. If GPS signals are not
available, the OnStar system should still
operate to call OnStar. However, OnStar
could have difficulty identifying the exact
location.
.In emergency situations, OnStar can use
the last stored GPS location to send to
emergency responders. A temporary loss of GPS can cause loss of
the ability to send a Turn-by-Turn
Navigation route. The Advisor may give a
verbal route or may ask for a call back after
the vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for OnStar to
send remote signals to the vehicle. Do not
place items over or near the antenna to
prevent blocking cellular and GPS signal
reception.
Unable to Connect to OnStar Message
If there is limited cellular coverage or the
cellular network has reached maximum
capacity, this message may come on. Press
Qto try the call again or try again after
driving a few miles into another
cellular area.
Vehicle and Power Issues
OnStar services require a vehicle electrical
system, wireless service, and GPS satellite
technologies to be available and operating
for features to function properly. These
systems may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into the
electrical architecture of the vehicle. Do not
add any electrical equipment. See Add-On
Electrical Equipment 0256. Added electrical
equipment may interfere with the operation
of the OnStar system and cause it to not
operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the vehicle
without further notice or consent. These
updates or changes may enhance or
maintain safety, security, or the operation
of the vehicle or the vehicle systems.
Software updates or changes may affect or
erase data or settings that are stored in the
vehicle, such as saved navigation
destinations or pre-set radio stations.
Neither OnStar nor GM is responsible for
any affected or erased data or settings.
These updates or changes may also collect
personal information. Such collection is
described in the OnStar privacy statement or
separately disclosed at the time of
installation. These updates or changes may
also cause a system to automatically
communicate with GM servers to collect
information about vehicle system status,

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/
Mexico-14420055) - 2021 - CRC - 11/13/20
Connected Services 363
PressQ, then ask the Advisor to download
directions to the vehicle’s navigation system,
if equipped. After the call ends, the
navigation screen will provide prompts to
begin driving directions. Routes that are sent
to the navigation screen can only be
canceled through the navigation system.
See www.onstar.com (U.S.) or www.onstar.ca
(Canada).
Connections
The following services help with staying
connected.
For coverage maps, see www.onstar.com
(U.S.) or www.onstar.ca (Canada).
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myGMC mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so.
1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type (no
Internet connection, 3G, 4G, 4G LTE), and
signal quality (poor, good, excellent). The
LTE icon shows connection to Wi-Fi. It is
possible that the icon may not illuminate
even though the vehicle has an active
connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu. After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, using the myGMC mobile app, or
by contacting an OnStar Advisor. On some
vehicles, Wi-Fi can also be managed from
the Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app to
compatible Apple and Android smartphones.
GMC users can access the following services
from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped with
the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/
Mexico-14420055) - 2021 - CRC - 11/13/20
364 Connected Services
.Request Roadside Assistance.
.Set a parking reminder with pin drop,
take a photo, make a note, and set a
timer.
.Connect with GMC on social media.
Features are subject to change. For myGMC
mobile app information and compatibility,
see my.gmc.com.
An active OnStar or connected service plan
may be required. A compatible device,
factory-installed remote start, and power
locks are required. Data rates apply. See
www.onstar.com for details and system
limitations.
Remote Services
Contact an OnStar Advisor to unlock the
doors or sound the horn and flash the
lamps.
Marketplace
OnStar Advisors can provide offers from
restaurants and retailers on your route, help
locate hotels, or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the vehicle's
key systems, OnStar Advanced Diagnostics,
if equipped, provides a way to keep up on
maintenance. Capabilities vary by model.
See www.onstar.com for details and system
limitations. Features are subject to change.
For updates on feature capabilities, see
my.gmc.com. Message and data rates may
apply.

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/-
Mexico-14420055) - 2021 - CRC - 11/13/20
Index 365
IndexA
About Driving the Vehicle . . . . . . . . . . . . . . . . . .2
Accessories and Modifications . . . . . . . . . . . 258
Accessory Power . . . . . . . . . . . . . . . . . . . . . . . . . 204
Adaptive Cruise Control . . . . . . . . . . . . . . . . . . 222
Add-On Electrical Equipment . . . . . . . . . . . . . 256
Additional InformationOnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
Additional Maintenance and Care . . . . . . . . 336
Adjustments Lumbar, Front Seats . . . . . . . . . . . . . . . . . . . . 32
Agreements Trademarks and License . . . . . . . . . . . . . . . 169
Air Cleaner/Filter, Engine . . . . . . . . . . . . . . . . 265
Air Conditioning . . . . . . . . . . . . . . . . . . . . . 178, 180
Air Filter
Life System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Air Filter, Passenger Compartment . . . . . . . .182
Air Vents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182
Airbag System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
How Does an Airbag Restrain? . . . . . . . . . . . 51
Passenger Sensing System . . . . . . . . . . . . . . 52
What Makes an Airbag Inflate? . . . . . . . . . 50
What Will You See after an AirbagInflates? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
When Should an Airbag Inflate? . . . . . . . . 50
Where Are the Airbags? . . . . . . . . . . . . . . . . 48 Airbags
Adding Equipment to the Vehicle . . . . . . . 56
Passenger Status Indicator . . . . . . . . . . . . . . 92
Readiness Light . . . . . . . . . . . . . . . . . . . . . . . . . 92
Servicing Airbag-Equipped Vehicles . . . . . . 55
System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Alarm
Vehicle Security . . . . . . . . . . . . . . . . . . . . . . . . 22
Alert Lane Change . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Side Blind Zone (SBZA) . . . . . . . . . . . . . . . . . 242
All-Season Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 287
All-Wheel Drive . . . . . . . . . . . . . . . . . . . . . . 212, 274
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Antenna Multi-band . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Antilock Brake System (ABS) . . . . . . . . . . . . . . 212 Warning Light . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Appearance Care Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
Apple CarPlay and Android Auto . . . . . . . . . 160
Assistance Program, Roadside . . . . . . . . . . . . 349
Assistance Systems for Driving . . . . . . . . . . 237
Assistance Systems for Parking and Backing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Audio Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

GMC Terrain/Terrain Denali Owner Manual(GMNA-Localizing-U.S./Canada/-
Mexico-14420055) - 2021 - CRC - 11/13/20
366 Index
Auto StopStop/Start System . . . . . . . . . . . . . . . . . . . . . 201
Automatic Dimming Mirrors . . . . . . . . . . . . . . . . . . . . . . . 25
Door Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Emergency Braking (AEB) . . . . . . . . . . . . . . 239
Headlamp System . . . . . . . . . . . . . . . . . . . . . . 118
Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Transmission Fluid . . . . . . . . . . . . . . . . . . . . . 265
Automatic Transmission Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Avoiding Untrusted Media Devices . . . . . . . .134
B
Battery Exterior Lighting Battery Saver . . . . . . . . 122
Load Management . . . . . . . . . . . . . . . . . . . . . . 121
Power Protection . . . . . . . . . . . . . . . . . . . . . . 122
Battery - North America . . . . . . . . . . . . . 273, 316
Blade Replacement, Wiper . . . . . . . . . . . . . . . 275
Bluetooth Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 155, 156
Bluetooth Audio . . . . . . . . . . . . . . . . . . . . . . . . . 136
Brake Parking, Electric . . . . . . . . . . . . . . . . . . . . . . . . 212
System Warning Light . . . . . . . . . . . . . . . . . . 95
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271 Antilock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212 Brakes (cont'd)
Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Fluid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Braking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188 Automatic Emergency (AEB) . . . . . . . . . . . 239
Braking System Front Pedestrian (FPB) . . . . . . . . . . . . . . . . . 240
Break-In, New Vehicle . . . . . . . . . . . . . . . . . . . . 199
Bulb Replacement Front Turn Signal Lamps . . . . . . . . . . . . . . . 278
Halogen Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . 277
Headlamp Aiming . . . . . . . . . . . . . . . . . . . . . . 277
Headlamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
High Intensity Discharge (HID)Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
License Plate Lamps . . . . . . . . . . . . . . . . . . . 279
Taillamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Buying New Tires . . . . . . . . . . . . . . . . . . . . . . . . 300
C
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
California Perchlorate Materials Requirements . . . 258
California Proposition 65 Warning . . . . . . . . . . . . . . . . . . .258, 273, 316, Back Cover
Canadian Vehicle Owners . . . . . . . . . . . . . . . . . . . 1
Capacities and Specifications . . . . . . . . . . . . . 343 Carbon Monoxide
Engine Exhaust . . . . . . . . . . . . . . . . . . . . . . . . 207
Liftgate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Winter Driving . . . . . . . . . . . . . . . . . . . . . . . . . 194
Cargo Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Tie-Downs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Caution, Danger, and Warning . . . . . . . . . . . . . .2
Center Console Storage . . . . . . . . . . . . . . . . . . . .75
Chains, Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Charging Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Charging System Light . . . . . . . . . . . . . . . . . . . . 93
Check Engine Light (Malfunction Indicator) . . . . 93
Child Restraints
Infants and Young Children . . . . . . . . . . . . . 58
Lower Anchors and Tethers forChildren . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Older Children . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Securing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69, 70
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Circuit Breakers . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Cleaning Exterior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Interior Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
Climate Control Systems . . . . . . . . . . . . . . . . . .178 Air Conditioning . . . . . . . . . . . . . . . . . . . . . . . 178